Called in an order -we are not on automatic. They arrived on a Saturday which is not normal for us…read moreand the driver handled our horrible driveway like it was no problem at all. Very quick, very professional and very much appreciated!! We were down to 5% left for two tanks so the quickness was such a relief!! Thank you all!

1 star is too many stars -- Five years of frozen regulators, water in my then brand new tank, and…read moreno accountability I've been a customer of Rymes/Superior Propane since 2018, and I can say without hesitation: do not use this company if you have any other option. Since May 2021, I have dealt with six separate frozen regulator failures at my property -- a recurring problem that multiple Rymes/Superior employees and my independent licensed plumber all attributed to the same root cause: water in the lines/tank. 5/24/21 -- Regulator failure; entire house smelled of propane. 2/04/23 -- Frozen regulator, pipes froze. Cost me $1,100 out of pocket. 2/18/23 -- Froze again two weeks later. 11/29/23 -- Froze again after a delivery. Cost me $250 out of pocket. Was told to have handyman insulate the regulator because Rymes wouldn't fix the actual problem. 12/14/24 -- Froze again. 12/06/25 -- Froze again, with the tank at just 18% and no automatic delivery triggered -- a failure of their own delivery system. This spring, they drained the propane in my tank (poof, in the air) and it was confirmed that there was water in my underground tank. They finally replaced the tank this month. To add insult to injury, in the process caused $4,498 in damage to my driveway (their insurance did cover this, to their credit). Beyond these failures, customer service has been consistently abysmal. I once spent 2 hours and 16 minutes on hold just trying to reach a live person about an active freeze up. In addition, I am currently paying $0.92 more per gallon than their competitor charges. In total: over $33,623 spent with this company, $1,600 in additional costs directly caused by their negligence, five years of stress, and property damage. If you're considering Rymes/Superior Propane, look elsewhere!

I was running really low on oil and forgot to call during normal business hours. I contacted the…read morecompany after hours and spoke with Donna. I explained my situation and requested a morning delivery. Shortly after I hung up the phone, an oil truck was in my driveway! Very pleased with their service.

From the owner: Starting from the humble beginnings in the wood, grain, coal and kerosene business as Sawyer Coal &…read moreGrain, Harold R. Clough established H.R. Clough, Inc. in 1939 after obtaining control of the business from his wife's (Raelene Sawyer Clough) father. H.R. Clough, Inc., is proud to be in its third and fourth generations of hands-on family owned leadership. Blane Davis heads the team of energy sales and service professionals. The Clough energy companies service 28 cities and towns throughout the Capital area, Kearsarge Valley and Central N.H., with offices and product storage in Contoocook. Our full service offerings include delivery of oil, propane and motor fuels, design, installation, service and maintenance of all types of oil, gas, and alternative energy systems, as well as air conditioning and water conditioning system. We are also an authorized Generac distributor for compete installation and servicing of residential and commercial standby generator systems. Our highly trained, helpful and friendly staff can assist you throughout the buying, installation and service of our full line of energy products. When it comes to home comfort we are your specialists. For the most complete line of energy products and to enjoy the same level of superior customer and onsite services that we have always been known for, stop by, call or email one of our offices so we can personally address your energy or home comfort needs.

Laurie at the Loudon NH office is exceptionally helpful and friendly. I called about a problem and…read moreshe was willing and able to help me. Even if she didn't know the answer to my question, she got the answer for me. Great customer service!

Jason B was awesome installing a new tank and valves on both an underground and above ground tank …read more Being a new Eastern Customer , their customer service is "outstanding "

I'm very happy with their oil service. However I am very unhappy with their furnace service. I had…read moresomeone come out because my furnace Wes making a racket. guy comes in says there is nothing wrong with your furnace it's the batteries in your thermostat. changed the batteries adjusted the flame and he left. O e week later I have key come. ThDre is a while I. my heat extender so they red tag it. thankfully I was able to get someone to replace my furnace within two days. I emailed haffners and never heard back. I will never use their furnace service again

We switched an oil account to Haffner/Energy North from another local provider. We also had them…read moreinstall a new Oil furnace/boiler. While oil delivery service has been satisfactory, the install was overpriced and raised questions about the integrity of Haffner's/Energy North. We had a proposal from our former dealer to install a Buderus boiler based system. I asked the Haffners team for a proposal and price to install a system of equal quality and especially efficiency. Haffner's proposed to install a Peerless boiler based system. In multiple discussions, that system was represented to be of the same quality and efficiency as the Buderus. Those representations proved to be not accurate. I later learned that while Peerless is a very well regarded brand, it is of lesser quality and lower efficiency than the Buderus. This first came to light when one of the Haffner's technicians who installed the Peerless system acknowledged those facts in conversation after the install. I was very disappointed and immediately raised concerns about the inaccurate statements and the lack of value in what Haffner's had installed. They "met the price" of the Buderus proposal [their original price was higher for the Peerless system]. When I challenged Haffner's supervisory staff, they offered a $100 dollar price accommodation. Given the discrepancy in value and efficiency, that did not begin to make up for the inaccurate statements we relied on in accepting their proposal. This was a system for a 95 year old widow, they should have been more honest. I ultimately spoke with a neutral party about the comparison between the two boilers - a 30+ years in the business plumbing and heating professional who has worked in my home [the system at issue was for my elderly mother] for two decades. He said while Peerless is a good quality unit, it is not at the level of the Buderus. He said in his entire career, he never had experienced a defect in a Buderus device. He also explained the difference in efficiency. In the peerless boiler, heat is transferred in a single pass around a heated chamber. The medium to be heated in the Buderus system passes three times, transferring more heat for each unit of oil burned. That information only increased my disappointment with what Haffner's's/Energy North represented to me and how they treated my mother once the inaccuracies and unfairness were brought to their attention. Conclusion: Good service and low oil prices. But pay attention to what is represented about equipment quality and efficiency. In retrospect, we should have stuck with the competing local dealer and installed the Buderus based system.

I am so happy with my service yesterday from the techs Richie and Ryan. They were so respectful and…read moreprofessional, and they brought all their own equipment to clean up after the work was completed. The job was over 7 hours and consisted of 3 separate items to be fixed. They checked everything after completing each item to make sure it was working properly. They were FANTASTIC!!!

There service department is awful, go elsewhere !!! Overcharge and incompetent workers.read more

Don't bother trying to call. You will wait a lifetime for an answer. And don't bother to leave…read moreyour number for a callback. Won't happen. No wonder they have such a low rating. Unbelievably poor customer service.

Received an invoice for an account which was closed two years ago. The first agent I spoke with…read moreunderstood and agreed to fix the problem. Written confirmation was requested but not received. A week later a second agent could find no record of my prior call, leaving the question open as to whether the invalid charge was reversed. A third call routed me to an agent who cared enough to open the customer file and read it. I believe that the issue is resolved, pending promised written confirmation. The lesson apparently is .. keep calling until you get through to an agent who is willing and able to help.

If I could give 10 STARS, I would! We are in the process of switching from another propane company…read more(which I will not name here, but I'm guessing many of you know who they are! ; ) We almost ran out of Propane (yet again)... I contacted Ciardelli. They not only had their sales person out here within 2 hours, they got propane out to us the very next day! If you're wondering if you should switch to Ciardelli -- wonder no more. It's really a no-brainer. Their Customer Support is fast and amazing, their prices are reasonable and transparent, plus they are a LOCAL, family- owned business - not a large corporation that doesn't care about you. We are VERY HAPPY NEW CUSTOMERS

Ciardelli employee Carrie Murdock Sevene was amazing we added two big tanks to our garage. She…read morewas so pleasant to talk to and accommodate our home. The crew members that installed them were also so kind to talk to and go over everything they were doing expecialy when it's freezing out . I would absolutely recommend them . Thank you all so much .

After 15 years as a loyal customer with Ciardelli Fuel Company, I've sadly switched providers due…read moreto recent issues. For years, I paid around $4.79/gallon for propane with no problems. Then I saw Dead River advertising $2.39/gallon. When I called Matt about matching a better rate, he initially offered $3.79, and only matched Dead River's price after I said I was leaving. The final straw was a boiler service call: The tech replaced a thermocouple, but the issue persisted. Turns out, one of our two tanks (which they've filled for years) was empty--they forgot to fill the main house tank. We were without heat and hot water during a big family gathering from out of town. As a 'will-call' customer, I was told emergency delivery would cost extra, though they provided 100 gallons as a 'courtesy.' Worst part: The thermocouple wasn't faulty; the problem was the empty tank. Yet they still charged the full service fee for diagnosing their own delivery mistake. I've switched to Dead River (along with several friends and even some Ciardelli employees I've heard from). It's disappointing--wanted to support a local, family-owned business, but I felt treated more like a profit source than a valued long-term customer. Matt & Andrew: Please do better for your loyal clients and staff.

We plan on changing our propane company-- found many companies charging much less than Ciardelli !…read moreContacted Ciardelli about them removing tanks and refunding for the fuel we have paid for. THEY stated that they DO NOT refund for the propane in the tanks (never told that nor signed ). We have approximately 185 gallons in the 2 tanks ($650 worth). "run it out/ use it up" was their comment -- that probably won't happen until December, SO that means that we can't pick a plan to save money with the new company !! (other companies will pay back !) (We were put on contract with them by our contractor. not given a choice). SHOP around -- check the Better Business Bureau.

When I was recently shopping at Concord, Rocky's Ace Hardware, a sales person asked me if I needed…read morehelp. I told her what I was looking for and she took me directly to it! I appreciate the friendly and helpful customer service she gave me. Each time I shop here I have been given great service and I enjoy shopping here. The coupons I receive as a Rewards Member are very helpful and I use them often, especially the bird seed coupons and discounts. Keep up the great work and thanks for making my shopping experiences here, so pleasant and easy.

Would give a zero rating if possible!! The manager there is very rude. Went there for a simple…read morepaint request and he made a major ordeal over it. Was 100% not necessary. Yelling and screaming from across the store. He had the poor paint guy so nervous he almost spilled our paint all over the floor. We had to tell the poor man how to use the paint machine!!! The obvious terrified man said he had to do what his boss said or else?? Seriously? His supervisor obviously has control and anger issues!! We will never go there again. I heard he has been extremely rude and pushy with other customers there as well!! We will find another hardware store for all our paint and other needs. Do yourself a favor and don't shop there !! They don't deserve your business and your hard earned money!!!!!! Ace corporate has been notified as well!