you have to add red pepper flakes to the slice to make it tasty no good parking dirty tables read more

This place has gotten to be so inconsistent with their pizza quality that I have decided to find a new local pizza shop. My wife and I tried this place as tourists back in 2014, and when we decided to move to Salem we were excited to make Engine House our go-to for pizza. Over the past year and a half every time we order from here it's either amazing, or awful- our last order was awful. I would suggest only eating here when the long-haired guy is working, he seems to be the only one who knows what he's doing. Or better yet don't order pizza if you're on the North Shore, it's not exactly the region's specialty. read more

Amazing slice of cheese. Randomly visited this place while trying to find another one. Not sure why lowly rated. I'm a pizza connoisseur and give it 2 thumbs up read more

I have given this place 2 tries and it has been an awful experience, so bad that the pizza deliver guy told me that he will no longer deliver to me because he had difficulty delivering to my secured building, he was so rude and nasty. Awful!!!! read more

If you are from NY, and know what it means to eat great pizza, you shouldn't go here. I didn't throw it into the trash but I wouldn't go back. I have yet to find a good local pizza place. read more

Never going here again!! The company I work for ordered pizza for their employees. It showed up an hour late and most of it was burnt. I couldn't even eat the crust it was so had. No one wanted to bring home the leftovers because it was so bad. Do yourself a favor and go somewhere else. I know I will. . read more

No, just no. Not even gonna begin to write about all the things wrong with the food I got. I'm mildly concerned about the salad not actually using lettuce. What a meme this place is. read more

I love the food, don't get me wrong. My only issue is in the manner of which things are delivered. I ordered late an expressed to the man on the phone for his driver to call and not to knock on the door, he confirmed and we hung up. My roommate was sleeping. Over an hour later (so even later at night i.e people are definitely sleeping now). This guy who looks like an extra from half baked, is knocking on the wrong door, never called so I could go outside is at my neighbors door pissing off their dogs, now my roommate is awake. I also noticed he didn't have my food in a heat bag. Did I mention I DO love the food. read more

I think this place deserves 4 stars for it's "delivery-style" pizza. It's quite tasty and relatively inexpensive. I think it's the sauce that makes this pizza :) read more

this place is beat. only thing i can rave about are the cold beers while you wait. good clean taps but way over priced. I have tried it 3 times. 2 bad sub experiences; over cooked chicken cutlets, and more sauce than meatballs, and most recently shady shady dealings w/ my credit card being charge and inexplainable amount. the website raves that it has been the same owner for 25yrs and nothing has change but i am sure the people who work behind the counter have. read more

THANK YOU SO MUCH!!!! While I like one of your competitors and was looking forward to them tonight....THEY FAILED! I waited an hour and 45 minutes. Called them two times. No pizza. Found out they thought I was picking up. Why if I was calling? You all delivered in 15-20 minutes after hearing my story AND....you were less expensive, same pizza toppings. YOU ALL ARE GREAT! Many thanks. Too bad it tool almost 2.5 hours for my dinner. I should have called you first!!! read more

Soooo good, love the chicken fingers and the pizza is good too. They deliver as well although maybe not in October when its super crazy downtown for Halloween. read more

Recently visited the engine house about a week ago with my friend Dan. The place was meticulous and friendly. I had a small pizza that was cooked to perfection. This place is known for their cheese steaks by far the best on the north shore. Keep up the good work. We will be back soon! read more

Visited on 5-31-16 with my four kids and got the absolute worst service and food ever. I'm a long time Salem resident and used to sing praises about the restaurant... Now it's Positively overpriced for second rate food. It's a shame as the restaurant used to be good and has gone steadily down hill... The kids pasta with sauce looked like vomit. The sauce was literally the look, texture, aroma and taste of Boyare Dee beefaroni. How and when the sauce changed from a solid red marinara to the crap served who knows. My Greek salad with chicken was a garden salad with light feta and sysco low grade creamy Greek dressing. The chicken I paid extra for was cold and sparse. If you want an absolute delish Greek salad with broiled chicken kabobs for the same price then visit Maria's sub shop and pizza next door to the 7-11 near the post office... My sincere condolences to the family and long years spent building engine house to the Salem icon it is.... read more

I haven't been here in a long time, my co-workers and I decided to pick up lunch, the guy on the phone sounded like he was half asleep when he was taking my order, he said 15 min it will be ready. I Headed to pick up the food when I got there the food was not ready the order was wrong i said to him I did not order that specific item he said to me "you don't have to give me an attitude" I said to him don't go there I didn't give you an attitude I said to him I don't want it he said to me I don't know how to delete the item my manager is not here I can give you a discount I said ill just pay for it. The guy continued to argue back and fourth yelling across the counter I said him are really going to sit and argue with a customer going back and fourth I said to him that's real nice and professional arguing with a customer with a place full of people. I will never step in this place again and I will make sure to tell everyone to avoid this place. Having an employee represent you place of business and argue with customers is not good for business. To bad the owner/manager was not there. read more

More popular than ever, it can be a little hard to find a place to sit here on a Friday or Saturday night in the evening. Nevertheless, it usually doesn't disappoint; the pizza is a known quantity, not gourmet, but solid and you always know what you are going to get. Price reflects the value. read more

I had a cheeseburger plate it awesome but just shears up big portions.

Awesome pizza - we have tried SO many pizza places in Salem and this is at the top of our list! Delicious!

The food used to be good it's gone downhill order pizza and fries for the family Pizza has too much sauce no flavor french fries were raw and soggy this is the last time going there we use to go every Tuesday for the kids night read more

I was on a recent business trip and popped into this place with a friend. Met the new owner - nice guy. The decor was okay (he said they were going to remodel soon) but the pizza and the steak & cheese sandwich were excellent.... I highly, highly recommend this place...!! read more

Decent pizza, would recommend to anyone to just try. Only down sure is that there is nothing that makes this place stand out from other pizzerias in town, just most convenient at time. read more

I have eaten here twice and the food was good it's just when they are really busy you don't have anywhere to stand and wait for your order. One year I made the mistake of going here in late October and waited 35 minutes for a fish sandwich. The pizza I have had from here was OK but I have had much better pizza else where. read more

I LOVE this place! It's my favorite place in Salem for subs. Although their pizza and calzones are delicious too. I highly recommend their buffalo chicken calzone, Hawaiian pizza (with or without jalapenos)... can't really go wrong with anything you order from this place. The staff is always friendly and the service is fast. read more

Got their buffalo chicken sub and it was pretty solid. Staff was really nice and welcoming. Wish I would have gotten the fries with it b/c it didn't quite fill me up. read more

Just ordered an Italian sandwich and it was the worst don't order any cold subs they honestly made my night a bad one

I live down the street from this place. Maybe a 6 minute walk yet delivery ALWAYS takes over an hour. Even if it's one sub. I have had multiple issues with you guys screwing up simple orders. Once it was a buff chicken tender order that I asked for extra bleu cheese and didn't get any. And the chicken parm sub I ordered with provolone came with no cheese and was burnt. Badly burnt. I called your store and spoke to a girl and asked to speak to a manager she then asked the manager to speak to me (I was not put on hold and heard everything) and the manager told her to tell me he wasn't there? Wow. Then I said okay well I just heard him and she then again did not put me on hold and said "this ASSHOLE wants to talk to you I don't know what her issue is" are u fucking kidding me? Some type of customer service. I just ordered a buff chicken calzone CLEARLY STATED CALZONE ON MY GRUBHUB ORDER YET THEY COULDNT GET THAT RIGHT AND GAVE ME A PIZZA AND CHARGED ME FOR A CALZONE. I have work in an hour and don't even have time to wait for a new order so instead I'm writing this review. You guys have failed over and over again and I will no longer give you any chances to recover. Hire some people who know how to talk to PAYING customers. I have worked in restaurants for over 4 years it's not that hard to give good service even at a god damn SUB SHOP. your food sucks and is over priced. Get your shit together please!!! You are a terrible business. Both delivery guys I paid were very nice and smiled maybe take some advice from them. read more

Engine House Pizza - Clearly says calzone yet they made a pizza which is now going in the trash!!! - Pizza Near Me - Salem, Massachusetts

Nothing special. The old owner sold it to an employee and it's gone downhill ever since. Worst. Pizza Ever. And the help is rude.

Pizza is soooo good. It is on the greasy side though. Also, I know what other people mean about the staff being kind of rude or just kind of dumb. I have experienced myself the times I do go there when I come to visit my mother from NH. We also have places like this, so they do need to improve on the wait staff in order for me to suggest we eat here every time we come to Salem (which isn't too often). read more

I was very disappointed with the Engine House pizza I ordered for lunch. It was the Fire Chief Special Large. It was supposed to come with anchovies, but one never even swam thru the sauce, the ham was bland, the green peppers raw, the onions raw, the cheese barely ok. I have had better pizzas in Salem from Dominos read more

Terrible customer service. Terrible. Been going to Engine House for years. About once ever other take out order the order is messed up. Finally had enough and called to complain. was told I would be given a credit for my order. The next time I called I placed an order, informed the person I talked to of the credit and was told that she would "do some research." When I showed up to pick up the order was charged full price. In addition, the order that I placed was missing onion rings. Called back once I got home with the order and was told simply "If you want to come back and pick up your money, you can." I will never order from here again. read more

Great atmosphere, great pizza, great price! Love coming here for a casual dinner with my friends!

Horrible food served cold if u can get them to get your order right. I have had better pizza at a roller rink

I went to eat here last week and was really thinking of whether or not to write a review because of the new management, but I figured if I'm spending my money I have the right to say my opinion. At this point the "new management" needs to get with the program and make the necessary changes!!!! The pizza itself is alright, but it is way overpriced! Their veggie pizza is horrible - 2 maybe 3 types of veggies and the large size just doesn't seem as large as other pizza shops in the area. Not to mention the pizza guy really denied our request to have half veggies and half specialty pizza when I told him to just charge me the full price of a specialty plus an extra buck or two - he refused and was extremely rude about it. The chix kabob is too plain - plain old italian dressing doesn't do it for me. My friend ordered the chix wing dinner, not good - the fries were very plain and soggy, and the chix tasted like old, smelly oil. Another time I went (yes, I gave them a second chance) they screwed up our order! The one and only employee who knows what she is doing (a short older woman) wasn't there and everyone else is plain old lazy and rude. Not only did they screw up my order, but they were practically blaming me for their screw up. No, "I'm sorry or we're sorry; pls forgive us" nothing. When I asked to speak to the supervisor she was dumbfounded with the idea that I expected some sincerity and an apology. Oh, and she was trying to make me still pay for the pizza because the pizza guy said it was my fault. What happened to the pleasing the paying customer. I truly agree that the customer is not always right, but to deal with this amount of disprespect is ridiculous. The customer service is what does it for me though and this place needs a whole new team. There was one older lady who knew what she was doing, fast, friendly, efficient and honest. Coming from a food service background they really only have 3 employees that are worth it and that's not including the busser and delivery, plus we don't interact with the cook. One of the newer waitresses didn't know her menu, didn't clean off our table correctly, forgot to bring us silverware (we asked 2 times until I finally got it myself), and couldn't tell us how long our food might be becuase she didn't want to bother the pizza guy because it was so busy...it wasn't even that busy, its food service!!! I get that she's knew, but really....train your people correctly. The second time I went, mentioned above, was the worst. I want to know how people like their "supposed supervisor" get the jobs they do. No wonder everything is in disarray....it all starts from the top. The management team doesn't have it together, then the supervisor is a nitwit who does the training, therefore the new employees won't make a difference they'll just keep making it worse...... Good Luck Engine House I will never spend money with you ever again....get new employees! read more

I like this place, and it is my go to pizza delivery place in Salem. Now I'll admit that if you go to eat in it can be a bit hectic, and this place isn't designed to please the eyes of liberal foodie cock snobs, but the staff is always nice and you can have a beer. Delivery isn't super speedy like a domino's ... but they never screw up your order either. I always get a large with shaved steak, spinach, and garlic ... it's just damn tasty, and even if it takes 30-45 to get your pizza, it's always hot. The hot subs and specials are good too, and they don't skimp on the meat. read more

Worse customer service ever! I called as I was on my way with my 14 month old kid. I was asked to hold. I could tell they were busy so I waited 7 minutes for the girl to come back on the line. The only problem was I could hear everything and 2 other people called while I was waiting and placed there orders while I was listening. It was apparent she had forgotten I was on the phone. She finally picked up as I was parking. I went in but there was a big line. I told one of the other patrons what happened and he agreed they are not that good. I remember when the people there were actually pretty good. It has been sold to a new owner. I will not go back. read more

We ordered delivery and the girl on the phone was so rude. She over estimated the time trying to dissuade us from getting delivery. We could hear some guy in the background telling her to tell us just to say it'd be at least an hour and a half. When the food came it wasn't very warm fries were soggy chicken was dry. They forgot the marinara for our mozzarella sticks and when we called they were rude on the phone again. When we said the girl on the phone before had been rude the guy just said "yeah she kinda was huh?" Bad service makes for a bad experience. Sometimes if the foods really good I'll let the service go but in this case the food was mediocre at best. read more

Awful, I don't know why i bothered giving this place another try. horrible food. horrible service. the staff just seems like they have no clue or experience in the restaurant business. Can't stand this place. read more

Visited this restaurant for the first time last. I was blown away with the great customer service I received.I didn't get the name of the young Hispanic guy at the counter but his great customers service I will not forget. This is a restaurant I will be visiting more often. Awesome job !!!! read more

Just ordered two large pizzas. Took almost an hour and a half to get delivered. Pizza was the worst I've ever had and only Luke warm! And two pizzas cost me $40.00!! Lived in Salem for over 30 years and will never go there again! read more

Most importantly..... immediately noticed pieces of chicken fingers...like you get with that side order.... one of the pieces I removed had duck sauce on it. all the other chicken was different. Ordered chicken,broc, ziti... Cheese pizza ..... received an dish with old chicken finger pieces in the dish...not expecting a gourmet dish just something for the kids....All the pieces of the chicken were different.... I work in the food and beverage industry and this is what's called "throw away bucket"... I smelled the foul coming from the container and called immediately... The on duty Katie..placed my call to the manager on duty Angel Perez... who made no attempt to give me the owner's name ...Peter Dragon... Angel hung up on me when I suggested he check the cooks using the chicken..... This is being reported. Engine House . I was not expected a gourmet dish of chicken, broc, ziti,...just a sanity one! All attempts to bring back the dish were twarted by Angel Perez..... I'll be not bothered bring the dish back as was suggested. Dept of Public Health will look into it. So grossed out. read more