Luis was easy to speak with and flexible with schedule changes. He and his crew arrived on time,…read moreworked professionally and were very thorough. My mother had numerous cats and the ducts hadn't been cleaned for over a decade+. Luis recommended my ac tech clean the coils beforehand, which was a much needed service. He provided videos and left the property clean and tidy. It made a real difference in the smell and air quality. I will definitely use him again, after completing some remodeling. Definitely recommend his service.

Luis went out of his way to rearrange his schedule to accommodate us after we had 3 different…read morecompanies no call and no show! He was great at communicating which is so important - not having to deal with incompetent third parties is priceless! He was very quick to respond and communicated directly with me the whole time. His price was fair and his work was done neatly and quickly. Highly recommend!

They were on time and very professional. They took their time cleaning our ducts and didn't…read morepressure us with upselling further services we didn't need. The pricing for the services was fair. I'd use them again and am happy to recommend them.

Desert Clean Air provided efficient and professional air cleaning service in my home. Gilberto and…read morehis staffer were very informative and provided me with cleaning options based on the state of my home vents and air ducts. They got right to work to make my home environment cleaner, more sanitary and healthier than it had been before their service. I could not believe the amount of " gunk " they pulled from my dryer vent alone! I will be using Desert Clean Air services on a regular basis for maintenance in this dusty Desert environment.

John was great! First of all, they do work on the weekends and that is a huge win for anybody that…read morehas a busy work week. Communication was good through yelp and text overall, they were quick to respond with a date and time range of service and communicated confirmation the day before and when they were on their way. John himself was super friendly and respectful. He took off his shoes before00000 entering the house even though he didn't need to. He said hello to my mother on the way in and out. He was just a great guy who was friendly and super relatable. Just really good customer service. As for the service itself, he was knowledgeable about how to clean and fix my dryer vent. Total service time was under hour. It went really quick and the dryer never worked better. I will definitely be using him later this year for my AC ducts and in the future.

Needed my air ducts and dryer vent cleaned same day, luckily someone was available. John was super…read morefriendly and efficient, and gave us tips and suggestions on how to maintain and improve our AC and dryer vent. AC feels great

I called Priority One air conditioning after hours on Friday May 22nd 2026 as our central air…read moreconditioner just stopped working. I would have been happy to hear back from Priority One on Sat May 23rd that they could come out Tuesday May 26th but instead was told they could send a tech out on Say May 23rd, This is what customer service is all about...Tech Greg Cardwell showed up to the house after 2pm on Sat May 23rd...he was very professional and explained in detail what needed to be replaced.... AMAZING CUSTOMER SERVICE!!!!

Devin just installed new Capacitor and Surge Protector in my A/C. Very professional,…read moreknowledgeable and friendly. He explained why Capacitor needed replacement and value in installing the Surge Protector. Staff at Priority One offers excellent customer service and aim to please!! Thanks Priority One!!

Thank you Gabriel Great communication !!!…read moreAppreciate you getting here in a timely manner and keeping me informed... You and your assistant did a great job Thank you

Update: The general manager reached out to me to fix the situation as quickly as possible. My unit…read morewas fixed and it is working correctly. He also generously offered to make restitution from the inconveniences I had in events I missed and my discomfort. As soon as I know what the plan of restitution is and it is in place, I will raise this 3 star to a 4 star for standing up and making it right. Let me share my experience with folks so they can know what a gong show it has been in dealing with this company. I was given a quote on a mini split system and the sales guy seemed very knowledgeable and left a good impression. I got 3 quotes from different companies and now am wishing I went with someone else. They have tried to give the best customer service, I will be fair with that, but the overall handling from installation to all the problems I have had within two months leaves a lot to be desired. So many different cogs in the wheel doesn't work. I wish I would have went with a small company. The guys who installed it didn't even know what they were doing. They were trying to connect a 240V by hooking it up as a 120V and using the other as a grounding wire. The day of installation I mentioned that I had to leave by 5pm and as they arrived at 8:30am they assured me they would be done. It was important that I leave and I had very expensive tickets to an event. 5:30 rolls around and he is trying to figure out why the unit is not working despite the obvious aspect that it was a 240V plug. I had to call the sales rep to reel him in, show me respect to my need to leave and have someone come and finish the following day. 2 other people came out over and one senior guy got the thing working. Or so I thought. Not long after it started making noises and didn't seem right so they sent some other guy out who "checked" the system and assured me it was perfectly fine. He took the opportunity to sell me a surge protector which I think was a smart buy anyways. The reality is this new humming was an indicator that everything was NOT alright. They seem to have a lot of inexperienced people on their team and send someone new out every time so the people who come don't have any back history on anything!! Sure enough 3 days ago the unit goes out as the pump that gets rid of condensation in the unit failed. This was the end result of which the humming was an early indicator that could have been caught and nipped in the bud. I called and they were not in a hurry to help me and I had to force the issue by mentioning I was a new customer and they haven't got it right and since this is my only cooling unit, they needed to get it right. Initially they were trying to schedule me for the following day when it is 113 outside. They were in a hurry to take my money when they improperly installed this piece of junk that I have had so many issues in the two months since it has been put in. So a service manager came out yesterday and looked at the unit and told me that the part won't come in until the morning and would 10 or 11am work. The unit kept starting and stopping so they had the courtesy of having yet another team member (think I met about 15 different people so far) drop off a small portable unit that would cool a room size of 250 square feet. Here I am and it is 10:30 and no one has reached out to me to get this repair finished or at least let me know what is going on. They are "checking" to see if the part came despite Colten telling me the part would be in and that he could come mid morning to get it fixed. I had plans to go somewhere but I have been held hostage for 3 days because they don't have any ability to get the job done. Honestly, I wish I would have never picked up the phone to deal with these people and feel it is my duty to inform others. If my issue is not resolved soon I am going to look for a lemon law lawyer and seek a refund if they can't get it fixed properly. Save yourself a lot of hassle and seek out a small company who can take care of you instead of just treating you like a number.

Called for servicing our HVAC They were easy to work with…read moreand did a good job for a reasonable price

Game changer customer service…read more If you live anywhere in the #CoachellaValley and need any type of #HVAC or #AirConditioning service, inspection or equipment replacement, my husband and I confidently recommend you contact #ThomsonAC, (562) 837-0669 I promise, they did not pay me to write this, and I rarely submit reviews. We have been so blown away (no HVAC pun intended) I felt compelled to write a review in hopes of sending more business their way. My review is lengthy, so if you want save yourself time, money and frustration trying to figure out who to use, just call #ThomsonAC now for a quote (or a second opinion): (760) 718-3111 For more than 20 years we have used another reliable and well-known company in the Coachella Valley for purchasing & installing new equipment & bi-annual maintenance at our condo in #PalmDesert. When we recently had to replace (2) HVAC units on a new property in Indio, we were SHOCKED (and depressed) at the quote that came back ($30K!) and they had no interest in negotiating the price. Thankfully, we got a reliable referral from a local real estate agent who uses Thomson for all of his inspections, repairs & replacements, "Just call Ethan at Thomson. I am certain he can do better." He was right. Without hesitation I say the same thing. Not only did they come out within 24 hours to complete a thorough inspection of the units outside and system inside the attic, without having to ask for comparative pricing Ethan gave us 3 quotes (good/better/best) and informed us of the current rebates being offered in our zipcode from IID and the manufacturers, plus Fed tax credit info. Ethan was incredibly knowledgeable about all the systems and took the time to share his recommendations (based on facts, product output and best efficiency for our property, not just the price) and answer all of our questions before leaving the property. He was friendly, informative, professional and truly interested in helping us (vs. the can't be bothered attitude of the other company). Ethan worked up the quotes himself and emailed them the same day. The quotes included a detailed financial breakout of rebates & tax credits for each model option which helped make our decision easy. After calculating rebates, we were able to select two Bosch top of the line/best efficiency units for less than what the "middle/better" option would have been, and add install of a new water heater as well. The entire cost with Thomson was almost HALF of what 'the other company' quoted us for "middle/better". No brainer decision. When the team came to install they were on time, efficient, knew what they were doing, professional and careful precautions taken inside the house to avoid wall/ceiling/floor damage while removing old system and installing new. We are now loyal and satisfied customers! #WOW again: When we received the invoice, it included detailed step-by-step instructions & necessary product information & serial numbers for submitting the rebates with IID, saving a lot of time. Game changer customer service. The WOWS continue: Following the initial install, we asked Ethan to help us come up with a creative solution to install thermostat controlled attic fans (no gables in our roof) that connect to the existing exhaust vents and install another thermostat controlled air intake and exhaust fan in our garage. Again, he took the time, and a couple of visits, to create a workable and affordable solution that during high temps has helped reduce our AC use & further lower our electric bill. Thank you Ethan and thank you to the entire Thomson team. J&J Montague https://www.thomsonac.com/ #HVAC #indio #palmdesert #palmdesertlife #PalmSprings #airconditioning #airconditioningrepair #airconditioner #thomsonac

This company is amazing. Not only are they super responsive and able to come out on a moment's…read morenotice, but they are all really, really nice people too. And that goes a long way in my book. I have a short term rental in Palm Desert and the other night my guest called me to tell me the A/C wasn't blowing at all. I called Paul Mitchell's Air Care (at 9pm by the way), and I was told they could have a tech there within 20 minutes! And, the after hours additional charge was reasonable as well. When the tech arrived, he was able to fix the issue immediately. From Bree in the office to all the techs, everyone here is top notch. I wouldn't even consider going anywhere else. They're the best!!

I have been a customer for five years. They offer outstanding customer service and operations,…read morereasonable prices, and a very personable staff!

I had a great experience with So Cal Duct Brothers. Michael was professional, knowledgeable, and…read moretook the time to explain everything before starting the work. He was punctual, courteous, and made sure the job was done thoroughly. The service was completed efficiently, and Michael showed me the results so I could see exactly what had been cleaned. He left the area clean and answered all of my questions without trying to upsell unnecessary services. It's refreshing to work with a company that is honest, transparent, and takes pride in their work. I highly recommend So Cal Duct Brothers, and especially Michael, to anyone looking for duct or dryer vent cleaning services.

Called for $69 advertised dryer duct cleaning and when Sean showed up he said the actual cost would…read morebe $970! After negotiating with him he stated he would do the job for $400 cash. Needless to say I didn't accept his offer and he left.