We recently went back and received exceptional service, yet again! Their customer service team are…read morewonderful and approachable, they make buying a car an enjoyable experience.

Salesman was decent, wouldn't let us go on the main roads except down the street at like 20 mph on…read morea few year old truck. Came in on a Sunday. Had a buyer my father in law that was going to buy that day. Pretty easy deal, liked the vehicle had down payment and wasn't too worried about haggle with vehicle price. Came to the first pencil the salesman had his manager deliver, with pretty good credit after doing it app had it at over 17% apr. and 800 a month when the salesman made up a silly 300/month payment on the lot. I've been in sales for over a decade and was always told to not make up numbers outside. Especially if they are over $500 apart! Well long story short, there wasn't any "let's see what we can do" it was ok well good luck! An hour later he bought the same vehicle locally for way less down payment, better price and 7% Apr. If I would have looked at the reviews prior to coming, we could have saved ourselves the waste of time.

Very likely the nicest car buying experience I have had. I went in last week to buy a 2026…read moreCrosstrek that was on sale in their website. Salesman Mark was very friendly and helpful in showing me the car. They honored the website sales price and accepted by own banks financing to buy the car. I had to wait a while to meet with the finance officer, which I had no issue with. While I waited Mark and sales manager Patrick came to me several times to apologize for the wait, ask if I needed anything and just to talk. Finance officer Kevin was also very friendly and a pleasure to work with. Because of the three of them I felt very appreciated as a customer. Yesterday my wife, daughter and I went to pick up the car. I bought it for my daughter. We were greeted by Mark and made to feel welcomed by other staff. Sabal spent almost 30 minutes showing my daughter all of the car features inside & out! Sabal was terrific and my daughter appreciated her help. Overall, the customer service here was outstanding.

Subaru Elk Grove should not be trusted. They told me over the phone they would buy my car for my…read moreasking price just to get me into the dealership. After I wasted half my Sunday going there, they offered me about half that amount, even though the car was exactly as described and they found nothing wrong with it. Very dishonest and misleading experience. I would not recommend Subaru Elk Grove.

I had service on my truck and William and his team did an excellent job. I was kept informed and…read morecompleted the work in a timely manner.

Yelp makes you give 1 star, and that was not my doing. If I could give zero, I would…read more I brought my vehicle in for two concerns: a knocking sound, rough idling, and a slight pullback when accelerating on the freeway. I expected a thorough and accurate diagnosis from a national car dealership, especially given that I have an extended warranty that was issued in 2024 after this dealership failed to put oil in my vehicle following a routine oil change. That is a story for another day. After the initial diagnosis, I received a call from Aaron, who told me, "Your motor mount is shot. You need to replace it. It is leaking hydraulic fluid. I got you a discount from $2,400 to $2,100." Something immediately felt off about being offered a $300 "discount" on a repair I had never even been told I needed before this visit. He also told me that my extended warranty would not cover the repair. At that point, I asked to speak with Mick. After reading several other reviews, it seems Mick is unfortunately left cleaning up the messes created by others. I specifically asked him to review the service notes and explain exactly what had been diagnosed. The notes stated: "MONITORED VEHICLE FOR MISFIRES WHILE VEHICLE IS IDLING AND ENGINE UNDER LOAD AND CONFIRMED NO MISFIRES ARE PRESENT. CONFIRMED NO FAULT CODES ARE PRESENT ON VEHICLE. POWER BRAKED VEHICLE AND CONFIRMED MOTOR MOUNTS HAVE EXCESSIVE PLAY PRESENT WHICH WOULD CAUSE ENGINE VIBRATION. REC REPLACING ALL MOTOR MOUNTS AND RECHECKING VEHICLE." Mick told me he would have a lead technician look into it further. I later received another call from Mick telling me that my car was fine and nothing was wrong with it. Had I not questioned the original diagnosis and specifically asked to speak with someone else, I could have walked out of there paying $2,100 for a repair that their own follow-up inspection determined was unnecessary. That is completely unacceptable. I also called Aaron back and asked him specifically where he got the information that my vehicle was leaking fluid. His response was essentially, "Well, that's what happens when your motor mounts are shot." When I pointed out that the second diagnosis contradicted what he had told me, his response was, "Sorry, I was just reading the paper." I'm sorry, but how is that acceptable? I understand that diagnostics can sometimes be complicated and that mistakes can happen. What I do not understand is confidently telling a customer that a major $2,400 repair is needed, offering a discount to get it down to $2,100, telling them their warranty won't cover it, and then having another technician determine that the vehicle is fine. I expect far more from a national dealership. Customers should be able to trust that when they bring their vehicle in, the diagnosis is accurate, the recommended repairs are actually necessary, and the people handling their vehicle take accountability for what they tell customers. This experience left me extremely disappointed and, frankly, concerned about what happens to customers who don't question the diagnosis or know enough to ask for a second opinion. The lack of accountability and communication throughout this experience is unacceptable. I strongly recommend getting a second opinion before authorizing any major repair here.

I went to this dealership for the 80,000-mile maintenance on my 2018 Mazda CX-5. I hadn't been back…read moresince my 50,000-mile service, but Maritza greeted me and said she remembered me from last time. That made me feel welcomed right away. Even if she was just being kind, I still appreciated it. It showed how much she cares about making customers feel comfortable and valued. When she reviewed my service history, she noticed that I had gone a long time without bringing the car in and had missed several important Mazda maintenance intervals. Still, she stayed completely professional and simply recommended the services I had missed without making me feel bad about it. I honestly appreciated that. She explained everything so calmly and kindly that it felt more like a helpful suggestion than a lecture. Everyone there worked diligently and professionally, but never in a cold or robotic way. They showed genuine warmth and hospitality, which made me feel at home and like I was being taken care of. I honestly can't remember the last time I felt this satisfied after visiting a dealership. The mechanics also did a great job taking care of my car. I think one of them may have been Sam. They sent me a detailed video, about 2 minutes and 45 seconds long, explaining the overall condition of the car. What I really liked was that they used plain English instead of a lot of mechanic jargon, so it was easy to understand what needed attention soon. They also fixed everything I asked about, including a rear wiper arm that kept dangling and the rear trunk interior light. After the service, the car drove so smoothly that it honestly felt close to brand new again. Lastly, when they returned my car, they had cleaned it so well that I was genuinely amazed. I hadn't even asked for the interior to be cleaned, but they did it anyway and made it look fresh again. My car is about 8 years old, and there had been some old Coca-Cola residue in the small gaps around the gear area that had left a brownish stain. I had tried scraping it off myself before without much success, so I really appreciated the extra care they put into cleaning it up. Thank you, Mazda Elk Grove. I'll definitely be coming back more often for my car's maintenance.

We had one of the worst car buying experiences we've ever had at Elk Grove Mazda in May…read more From the beginning, we were bounced between two different salespeople, which made the process feel disorganized. Unfortunately, our experience with Christian Gonzalez was what ultimately drove us away. He was condescending and patronizing, even drawing silly diagrams to explain the car buying process as if we were children. We've purchased a home before, we can surely understand how buying a car works. We asked to look at the cars on the lot, but he refused, claiming they don't keep new cars there. Which I knew wasn't true because my parents purchased a new Mazda from there two years ago. Whether it was a misunderstanding or simply an unwillingness to help, it left a very poor impression. Luckily, we knew what car we liked & when we tried to negotiate, something that is completely normal when buying a car, he immediately seemed offended. There's nothing wrong with having a budget and trying to stick to it as much as possible. But how about being an actual car salesman and taking us to the lot & show us the different tiers or similar models? After all, we were ready to buy that day. The final straw came when he suggested we go somewhere else and look at used cars, strongly implying that we couldn't afford a new one. We may have looked tired because we'd spent the entire day in the heat visiting dealerships however, judging customers based on their appearance is unprofessional and a terrible way to treat potential buyers. My husband and I got up and walked out because of how disrespectful the interaction had become. He couldn't even be bothered to look up from his computer or apologize. The next day, we went to Roseville Mazda and bought a brand new car. Elk Grove Mazda lost a sale because they judged us instead of treating us with respect. Worst dealership experience of our entire car search.

Shopping for a new or used vehicle can be stressful and overwhelming, but Caleb and Jarell at Elk…read moreGrove Nissan made the entire experience fun, easy, and enjoyable. From start to finish, they were professional, knowledgeable, and genuinely focused on helping us find the right vehicle for our needs. Their customer service was outstanding, and they made what is usually a stressful process feel comfortable and exciting. We are extremely happy with our new vehicle and will definitely be returning to work with these two in the future. If you're in the market for a new vehicle, I highly recommend stopping by Elk Grove Nissan and asking for Caleb and Jarell. You won't be disappointed!

Another visit to Nissan and they've improved the service dept waiting area. Good amount of seating…read moreand a few stalls for quiet working while you wait, usually clean and nicely maintained. There's also a pretty nice and sophisticated coffee drinks machine that dispenses hot water plus it makes lattes, cappuccino, mocha, hot chocolate, regular coffee, espresso, even a chocolate shot, haha. While we were waiting for our car to charge up a bit, my wife noticed a hardworking employee named Daniel cleaning the machine and the garbage can with a steam cleaner. He took apart the bottom tray part of the machine and clean it very well and put everything back together, so shout-out to him. The bathroom facilities are clean and in good working order also. The chargers work well when they're available, but usually they are all occupied, wish they would limit usage to those who buy from Nissan and not just a "free for all" for everyone. All in all, when we do stop by, most of the staff here are courteous and helpful.

I recently purchased a BMW 5 Series from Niello BMW Elk Grove, and I couldn't be happier with the…read moreentire experience. Buying a car can sometimes be stressful, but the team here made the process smooth, transparent, and enjoyable from start to finish. A huge thank you to my salesperson, **Ozzie**, who was incredibly professional, responsive, and easy to work with. His communication was prompt throughout the process, and when I arrived at the dealership, everything was prepared exactly as promised. He respected my time, answered all of my questions, and made sure I felt comfortable every step of the way. I'd also like to recognize **Tommy**, the Sales Manager, who was equally impressive. He was professional, straightforward, and worked with me to provide a very fair value for my trade-in. I never felt pressured, and the entire negotiation process was honest, respectful, and customer-focused. One thing that really stood out was their integrity. Before I finalized the purchase, I requested additional paperwork that I wanted to review before signing. Both Tommy and Ozzie assured me there was nothing to worry about and promised they would send everything first thing Monday morning. I decided to move forward based on that commitment, and they absolutely delivered. Around 10:00 a.m. Monday, I received every document I had requested, and everything matched exactly what we had discussed at the dealership. There were no surprises, no hidden details, and no last-minute changes--just complete transparency and follow-through. That level of honesty and commitment says a lot about a dealership. It's easy to make promises during a sale, but it's much more meaningful when those promises are kept after you've driven off the lot. Overall, this was one of the best vehicle purchasing experiences I've had. I'm absolutely thrilled with my new BMW 5 Series and truly appreciate the outstanding customer service, professionalism, and integrity shown by both Ozzie and Tommy. They earned my trust, and that's something I value highly. If you're looking for a dealership that genuinely cares about its customers and stands behind its word, I highly recommend Niello BMW Elk Grove. Thank you for making this such an enjoyable and memorable experience!

Abysmal experience with this store, buyer beware. Spent a day negotiating a lease with this store…read more Was sent a figure for the lease, which was a loaner vehicle. Before agreeing to sign, I asked about registration. I was assured it was included in the numbers I was sent. Based upon this, I agreed to move forward. I submitted credit app, and was eager to sign. The following day, I was called by the 'manager' (doubt this was gsm, maybe finance, idk), and in reviewing the numbers, was told the payment was 20 something dollars a month more than the written quote I was sent previously. When asked why, the stated that the registration was due and needed to be added to the numbers. I politely declined and referred back to the salesperson who provided original numbers. He reassured me there was some sort of glitch and the payment was not that number (the number he gave at this point was actually $4/mo more than what he initially sent but after the credit pull I resigned to just sign and get it over with). With this reassurance, the manager calls back again, and once again gives the number that is $20/mo more than what I was given, at which point I was done. Not once was there a 'Hey sorry we missed this', or 'I recognize these were not the numbers you were previously given' a 'sorry' ZERO ownership. Just, "So what do you want to do?". I have leased a dozen BMWs from dealerships in both Northern and Southern California and not once has the number I ended up signing varied so significantly from the quote I got before we ran credit. Totally get that mistakes happen but this was very poorly handled. The next day I asked for the name of the individual (manager) I spoke with and did not receive any additional replies.

I had such a great buying experience at Audi Elk Grove and wanted to share! I was not the easiest…read moreclient because I was indecisive, and I hate to feel like I'm wasting anyone's time. My husband initially stopped by on his way to work to check out a car we saw online, since my Q5 was totaled last year and I'm finally ready to buy again. Unfortunately, the car had sold the day before, but John (salesperson) was super helpful. He took my husband's info, followed up, and sent over a few comparable listings. One of them caught my eye right away because I loved the interior color. We came in to check it out, and although it was John's day off, Chris stepped in to help us. I forewarned him that my husbands more into the car than I am, I'm not set on it. I looked at both the Q5 and SQ5 but realized they were a bit too small now that we have a newborn and need space for an additional car seat. Chris showed us the Q7 we originally came in to look at, test drove it, but I wasn't quite ready to make a decision yet. We spent the whole day shopping around, and when we came back around 6pm, Chris welcomed us back with so much patience. He showed us the car again, offered another test drive, and never once made me feel pressured. I ended up going with the Q7...and I'm SO happy I did! I went to look at the bmw X3 and other mini SUV's and I kept thinking of this one. I really want to highlight how amazing both John and Chris were. John stayed involved behind the scenes, helping my husband over the phone to make sure everything ran smoothly. Chris gave me the full car buying experience (which I told him I usually leave to my husband!), explained everything clearly, including the engine for life policy, and truly made me feel comfortable every step of the way. What stood out the most was his honesty because he even said he didn't want to sell me a car I wasn't sure about. That meant a lot. I needed that time to step away and compare options, and when I came back, I knew it was the right choice. To top it all off, Chris had the car fully detailed, stayed past closing, and even put a bow on it for photos. Such a thoughtful touch! Overall, this was such a smooth and positive experience. If you're in the market for an Audi, I highly recommend asking for Chris or John here at Elk Grove Audi and you'll be in great hands!

I am extremely frustrated with my experience. I purchased my vehicle back in September and, months…read morelater, I still have not received my license plates. This is completely unacceptable. I have called multiple times and have repeatedly been told that a manager would return my call, yet I have not received a single follow-up. The lack of communication and accountability is very disappointing, especially for a brand like Audi that is supposed to provide a high level of customer service. At this point, I feel ignored and let down. This situation should have been resolved long ago, and I expect immediate attention to this matter. I would not recommend this dealership based on my experience.

Worked with Chris and Dana to purchase a CPO 2025 Jetta GLI. Chris was an absolute pleasure to work…read morewith and made the test drive and purchase experience incredibly straightforward and enjoyable. Chris Really cared about us and our situation, what kind of car we were looking for, and worked extremely hard to get us into a car that would be fun for me but also practical for family life. Dana was great to work with as well as we wrapped things up. Made the process easy for us and thoroughly answered any questions that came up. 100% recommend this dealership. 100% love my new (to me) car.

My salesperson Mitch could have not been nicer and more customer focused, also props to Marino the…read moreGeneral Manager very buyer centric delightful to work with... the sales manager not so much...But Mitch and Marino were so good there is not another place to buy a car.