We were on the hunt for a reliable car for my daughter, but buying a used car anywhere is always a gamble. We decided to check out a vehicle we were interested in with low miles. We called and Sam had it ready and started for us to check out. We took it for a test drive and we had a good feeling that this could be a hidden gem of a car. So decided to purchase it. The process was easy fast and smooth. There did turn out to be a slight issue with a leaking ac hose but we contacted them and repaired immediately. Overall so far so good my daughter loves her car! read more

Elegant Auto Sales - Car Dealers Near Me - Rancho Cordova, California

Lemon seller. 10k for an Audi A6 Quattro. The car was back to them two times in the first 6 weeks or less with nothing fixed still kept leaking oil Since November 2025 purchase two major bills of repair one at 1500 and the second time 1800. And we are in June 2026 now. Junk dealer. Avoid this place. I only gave them one star because they app made me do that read more

1 Star I had a very frustrating experience at Elegant Auto Body. I went in genuinely interested in purchasing a car and planned to finance through my own bank. The woman at the front desk was polite and seemed to be doing her job professionally, which I appreciated. Unfortunately, a man (who appeared to be in a position of authority) involved himself in the conversation and immediately made things difficult. He was dismissive and made it clear that they were only interested in either a cash deal or financing directly through them. There was no willingness to work with my bank or even have a respectful discussion about it. As a buyer, it felt uncomfortable and unprofessional, especially when I was ready and willing to move forward. Being pressured into specific payment methods instead of being treated like a valued customer was disappointing. I won't be returning, and I wouldn't recommend this place to anyone who wants transparency, flexibility, or respectful customer service. read more

Great experience from start to finish! Professional, transparent, quick and easy. No pressure!

Let me start by saying I wanted to give them a chance. I read all of these negative reviews in depth, including Lucy's replies. I reached out on Monday regarding a really cool, rare car they had for sale. A C63 AMG W204 with just 47k miles. Total unicorn. I received an automated reply that said "Good choice on the . It is a meticulously well maintained example of a ." As in the bot broke and just put periods where the name of the car was supposed to be. Made me laugh and an immediate red flag but I thought ah what ever. I eventually received a text from a salesman named "Sam." Sam did not disclose this, but Sam was an AI. Sam was an AI whose messages I ran through multiple AI detectors that all came back between 97 and 100% likelihood of being AI. Sam was an AI that when I asked if it was an AI, somebody took over and said "we do use AI but you're talking to a real person!" They later told me they're a small business that doesn't use AI. Immediately followed by a text about how of course they use AI, just like any business. I believe this was their AI getting confused. Anyway Sam, an extremely kind salesman who assured me that the car I was buying was meticulously maintained, and a collector owned vehicle, unfortunately told me that after talking with his manager they couldn't reduce the price. This was of course due to it being an incredibly rare, and great condition example! I told Sam I understood and he said that I was awesome for understanding! Wow! So nice!!! He told me I was wise for buying this car. We love Sam!!! I told Sam that I was all in on the car as long as the PPI came back clean, and that they could start getting any paperwork ready for me because as soon as a mechanic tells me it's a solid car, I'm buying it. I scheduled a PPI for Thursday with a local AMG mechanic named Nico at Midtown Autoworks. I offered to put down a deposit and he said "let's just see if they even show up..." He knew, I knew, but I wanted the car. On Wednesday, the day before the PPI, they call Nico and say something along the lines of "we can only give you the car for an hour." Any PPI takes 4 hours. Any mechanic knows this. They know this. Thursday morning! Time for the PPI! Anyway they call me, tell me the car's been sold and to cancel my PPI. No apology for wasting my time, nothing. Best case scenario: Their salesmen are so eloquent that modern day AI detectors all think they're AI, and they sold the car that I had made clear I was all in on paying cash for and was doing the legwork for nearly a week to get inspected etc. They wasted a ton of my time and although I can appreciate that business is business: what a shitty fucking way to do business. Worst case scenario: They use AI that blatantly lies to you about the condition of the car in place of real salesmen (that often do the same so what ever) and were trying to duck this PPI in any way possible because they knew something was wrong with the car. When they couldn't bullshit their way out of having it done properly ("we can only give you the car for an hour"), they no showed the PPI, canceled the sale, and took down the listing. They wasted almost a week of my time based on lies and weird business. My gut tells me this isn't entirely what happened, and it's more likely a mix of both. That's why 2 stars and not 1 I guess? idk what ever just be careful Above all a really weird experience and a fun story to tell, but I'm just looking for a fun sports car. I'm not someone in a bind who needs a car to get to work, pick up my kids, etc. If I was? This would have been a miserable experience and I'd be livid. Sam deserves a raise. Sam made me feel bonita. read more

This car sales business seems shady. I wouldn't trust them, and their customer service was rude. They only wanted to finance through them or cash only sales. read more

My daughter bought a 2019 Ford Expedition Max from this dealership the middle of June. Two weeks after she bought it, the charge air cooler tube had a leak, the engine was running rough and the check engine light was on. She had to have it towed to a Ford dealership. She had them do a thorough inspection while it was there and this is what was found. The lower radiator hose was leaking, the engine codes were caused by bad VCT sensors which had caused damage to the timing chain and gear. When the engine was opened up it was found that after-market parts had been installed incorrectly and the timing cover was not bolted but was RTV'd on. The rear pinion seal was leaking oil and both front struts were leaking fluid. The total cost of repairs was over $10,000. My daughter and her husband are hardworking people. It was difficult for them to purchase what they thought would be a dependable vehicle for their family, let alone having to pay for major repairs. I will never purchase a vehicle from this dealership again and recommend that nobody else does. They cheat people out of their had earned money and don't give a damn. read more

I also just want to add that if you're reading these reviews, please pay attention to the fact that the employees who work here highly prioritize trying to discredit unhappy customers' reviews and statements. There are enough 1-star reviews that it all speaks for itself. But after my experience, I certainly will not be told on Yelp what I PERSONALLY was thinking. Thanks for your unnecessary response though. I wish there were a way for me to reply to the employee who tries to completely negate my review and tell me what I was worried about. I'm a customer, and if I'm thinking my own thoughts quietly in my head and then now sharing what I was thinking on this review, ONLY because they sold me a car that was in bad shape, and they don't even care to know what is wrong with it. I hate to say this because I had no issues with Lucy, but it is so incredibly tacky as business owners to come back commenting and trying to tell me what I was thinking. Saying that I was worried about minor cosmetic issues, which is the absolute bare minimum that I expressed to her. I was worried about the oil level, the fact that there was black mold under the driver seat (found within two minutes by a mechanic I took it to), and after purchasing, the fact that white smoke started coming out of the exhaust when I drove it off the lot after they put oil in it upon my request. The big issues with the car were not detectable in a general mechanic car inspection, which is why I thought it was so important for them to be aware of the issues. My whole review was about the fact that this dealership does not care at all about what is wrong with the car, and they took it back from me with zero hesitation. This is either because they already knew what was wrong with the car before they sold it to me, or they genuinely do not care what the issue is, and they are going to resell it to someone else who thinks the car is in good condition and that this is a great deal. My suggestion to this business is that they work a little harder on improving the quality of the cars they are selling, and maybe a little less on trying to dance around the actual issues written in the reviews on Yelp. And if they can't do that, at least stop telling customers what amazing deals they have. Yes, I got the car for a good deal, which is why I bought it, but the colossal issues it has made it a horrible deal. They told me the car was in incredible shape. My problem was with the overall effort put into the car, claiming that it was clean, and the car passed their inspection, and very graciously having their mechanics put horrible quality oil in the car, which most likely damaged it more. I'm really glad that she also mentioned how gross the inside of the car was. They tried to argue with me and tell me that they had detailed this car. But there was a layer of soot on the inside of the car. They did not detail the ceiling, which was important because the previous owner was a heavy smoker. They did not even wipe down the interior like I asked because that's all I wanted and was trying to be nice. I fully have a text from them telling me that the car was spotless after just asking them to wipe it down. So yes, I had to keep wiping down the interior. I never felt pressured to buy the car; I'm not quite sure why she mentioned that, and that was not even the point of my review. read more

If you're planning on buying a vehicle, I would stay weary of this one. Any dealership that ask you to do financing before test driving a vehicle is very fishy and suspect. I definitely will advise listening to all the one star reviews that I've been left for this dealership. I purchased numerous vehicles the past 20 years and the way they go about business is not good business I'll tell you that. read more

I am facing a 90 day wait for the parts to get my current car running right, and it suddenly became time to find new (to me) wheels. I live in the Sierra Foothills - so an online search was the starting place. I was VERY IMPRESSED with Elegant Auto Sales, I drove down and checked out 2 vehicles that had caught my eye from their website (100 miles round trip). 2 days later I was back to buy my 2013 Ford Edge SEL. Good price, fair deal, quick processing of all the paperwork and now I have a car that is safe to drive, is registered, and all is done! I'll get another 100,000 miles and 10 years from this one I highly recommend their processing, clarity of explanations on options with warranty, and even the right to return paperwork (which I passed on). No need the car is good and so was the experience. Shout out to Isaac! Appreciated the professionalism and respectful treatment. Yes, I would shop there again! You should too. read more

Wide selection of cars, hardest thing to do is picking one car out of multiple eye catching vehicles. There service is unmatched, i took my mercedes to the dealer 2 times for service and the problem was not found/resolved, electrical issue; and i was told if i brought the car in again for a 3rd time for the same service, they would lemon the car. The super mechanic at elegant auto found the problem in 15min, $200 later i was set. I ended up paying $350 at the dealer for no resolution, while the honest folks at elegant were just around the corner. read more

Elegant Auto Sales - 2013 mercedes sl63 AMG - Car Dealers Near Me - Rancho Cordova, California

Elegant Auto Sales ... and they Did it Again !!! I have buying cars From here for last 7 years and I have all the cars till Today last car was this Lexus I called Mike told him I want large SUV and it was my lucky call they Got me a Deal Best Family SUV in the Country. thanks Again For the high Quality service and great prices. And well Maintained on All Cars all my cars had brand new Tires I didn't worry at least 2 years My first car mercedes-benz e350 I drive for 7 years From Elegantautosales.net I look forward to be back to them ..... read more

Elegant Auto Sales - Elegant Auto Sales, 2021 Lexus Lx 570 - Car Dealers Near Me - Rancho Cordova, California

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Amazing car dealership! I have never purchased a vehicle with such ease! They got me financing and the vehicle I wanted! Thank you! I love my Mercedes SUV! read more

Just got my Mercedes- Benz! First time buyer and Mike was very helpful.And he explained everything very well he took he's time to make sure I was understanding what I was signing. Excellent service he even did over time to help me and my family with our new Mercedes-Benz And here I am again writing about my sad and bad experience I feel super sad they did me wrong. Within 30 Mins pf driving my car home the check engine light turned on and within 45 mins as much as I was pressing on the gas the car won't do more than 60 miles after taking the car this morning to the Mercedes-Benz dealership and they put the scanner a lot of things came on Transmission and some other things that I will be posting pictures of. Ok so yesterday they said I have 2 days to bring it back and get my down payment back I came back this morning to just get my money back and he said he was not able to reimburse it because they are is a 500 dollar re -stocking fee and a $250 Mike said that the re- stocking fee even though is a California Law they don't charge it if we bring it back within 2 days and plus he never said that we where paying $250 for some warranty that will allow us to bring it back within those 2 days! I really feel sad because it took me long hours of work and staying away from home and my kids to be able to save 3,000 dollars for my down payment and now they're coming with all this fees Mike never mentioned how sad. Ok so I got to the dealership and he went off on me this other guy named John asked what was going on Mike was really rude to his coworker John asking him to met get in this I asked John if I could explain to him and he listened to me so Mike went off on John for getting in the conversation so they both went of on each other with I thought it was really bad from Mike because John was just trying to help. I do have to appreciate John for helping us as much as he could so with that been said I would never recommend this place to any one is worst than buying used cars in the street . I have faith in god that I will end up buying a good car for my husband because we only depend on one car right now as his car broke down and that is the only reason I desperately needed a car! read more

Elegant Auto Sales - Car Dealers Near Me - Rancho Cordova, California

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Mike is amazing the customer experience was outstanding , and the car was exactly what I was looking for . I was very impressed with how smooth the transaction went. I would definitely recommend them for everyone! read more

Sean and the other members were very polite and knowledgeable. There was no pressure to buy and they were honest about their sales. Sean answered our millions of questions happily. They were the only place I had been to that had their trucks in the fair market range and not outrageously overpriced liked the others I had been too. Sean was very helpful in helping me qualify for the truck and finding one that fit my budget. My only wishes were that they would have made sure the truck was washed when I let them know I was on my way to buy the truck as it was very dirty. Also, my truck did not come with a spare key, so I wished they had made a spare key for the truck. Especially since the only key given to me had a bad battery and the lock button on it is broken. Both minor things. Overall I am very happy with my purchase and I would come in to buy my next truck again! read more

Elegant Auto Sales - New purchase - Car Dealers Near Me - Rancho Cordova, California

Stumbled across this dealership in search for another dealership today. I came across a vehicle I really liked, asked to see the interior, it was dirt cheap and CLEAN. So I asked to test drive. I was immediately asked how I planned on purchasing, I said financing because it's in my best interest to not disclose I have the exact sticker amount they are asking for. But the sales man refused to let me test drive if I didn't fill out a credit application for approval. I've never heard of this tactic to sell a car, I didn't even know if the car turned on or even drove for that matter. So why would I do the financing privy to driving the car? Made no sense. With the level of or lack of interest they had in me as a potential customer was completely out the window. Very poor service. But this experience was a blessing in disguise because I spared myself the trouble of purchasing from such a crappy dealership. At the end, I drove out of Elk Grove Niello BMW a very happy and respected customer. Just beware of wasting your time at "elegant" auto read more

Finally found a car dealer that doesn't push like others. I am so happy with this place. Mike is amazing and always there to help you and I really appreciate the fact that you don't feel the pressure the make a purchase. And that's exactly what happened. Thank you so much for such an amazing experience. I love my new ride. Highly recommend this place. read more

I Will Call this Review: SEAN and HIS 7 SECONDS RULE!!!!!!!!! First of all I want to start saying I hate reviews! Specially when people exaggerate, but on this occasion when a business its not doing things the right Way to customers they deserve a bad review!!!! Why? Because next time they will do that to another person from the community, to a sister of somebody, to a father of a family or to son or a mother who simply is trying to make a purchase. So What happened? Im in California 5 hours away! I called and asked for the BMW Z4 For just $12,000! That's it! Just $12,000 I asked the basic questions: Can you Ship it 5 hours away from you guys? Same State, they said yes ! Whats the warranty? 90 days! Got it Whats the link to apply? They Sent it Step 1 I applied Step 2 Sean Talked to the lender Step 3 I got approved by mechanics bank 14% APR $2,700 Downpayment Now what's the step 4? Before signing ? If you are 5 hours away and cannot even drive a car, and you read a bunch of bad reviews of people saying they bought a car from Elegant Auto Sales on 1940 Zinfandel Dr. Unit I Rancho Cordova, Ca 95670. And after driving 1 day 1 week car fails. What should be step 4? Easy Answer! I called Sean and said; I love the car I like the deal please take a 30 seconds video, turn on the engine walk around send it. 30 seconds of your time. Does it sound fair? I'm 5 hours away right, imagine you making 12,000 + interest +Gap+Extra Warranty and make easy $16,000-$17,000 just for 30 seconds of your time after the customer said he likes the car and he likes the deal. Easy Sell Right. Well Here is where Sean applied to me his 7 seconds rule. ONCE YOUR DEAL ITS APPROVED AND SEAN CALL YOU HE'LL GIVE YOU 7 SECONDS TO SAY YES AND MEANWHILE HELL SAY: "WE HAVE A BIG LINE OF PEOPLE ASKING FOR THIS CAR" DURING THOSE 7 SECONDS IF YOU DONT SAY YES I WANT IT HE'LL TELL YOU WHAT THE OTHER ONE STARS REVIEW ON THEIR YELP, GOOGLE AND CAR GURUS COMPLAIN ABOUT!!!!! THE MAN WILL TELL YOU ILL CALL YOU LATER AND THAT MEANS YOU AS CUSTOMER ARE DEAD FOR THEM RIGHT THERE THEY WILL SELL THE CAR TO ANOTHER PERSON!!!!!!!!! -END OF THE STORY!!! DO NOT ASK ABOUT WARRANTY !!! DO NOT ASK ABOUT A 30 SECONDS VIDEO !!!!! DO NOT ASK ABOUT BRINGING YOUR MECHANIC!!! DO NOT ASK!!!! WHAT COULD BE WRONG WITH THE CAR!!! DO NOT ASK!!! ABOUT HEY CAN YOU TAKE A 360 VIEW OF THE CAR!!! YOU AS CUSTOMER DONT HAVE ANY RIGHT !!!! YOU AS CUSTOMER HAVE TO FOLLOW THEIR LAW!!! JUST SIGN STAY QUIET AND IF THERE IS SOMETHING WRONG WITH THE CAR WELL YOUR PROBLEM!!!! JUST STAY QUIET!!!! So what happened next? I Called Sean 3 more times every 2 hours, Sean do you have the 30 seconds video I asked for? He say; YES they are working on it, bu for now Im busy Ill call you later. After the 3 call after 6 hours he apparently had enough that's when he transferred my call to another person and that person said this: SEAN ITS ON HIS LUNCH BUT HE SAYS THAT HE WILL SELL THE CAR TO ANOTHER PERSON! THAT PERSON HASNT SIGNED ANYTHING HASNT BEEN APPROVED BUT THE INTERESTED CUSTOMER SAID HELL COME BACK, THE CUSTOMER ITS AT HOME, IF THE CUSTOMER DOESNT COME BACK WE'LL SELL YOU THE CAR BUT FOR NOW BASICALLY YOU ARE A ZERO!!! How would you fell at that moment? As Customer you feel like trash !!! Just for asking a 30 seconds video of the car because you are 5 hours away and you just want to hear how the engine sounds and see the car you want to purchase! Sean let me give you and advice: Next time you deal with customers make a warning to them before anything and be honest ! Look dear customer; once we get the approval from the lender and I tell you about the approval ill tell you once if you want the car YES OR NO if you tell me anything else than a YES or a NO I will tell you that I will sell the car to another person even that person its not approved because I don't like to waste my time And you won't have another frustrated customer. They under estimate the power of reviews; they believe that the power is on recommendations mouth to mouth like the 70's or the 80's they don't believe on reviews. Well you'll hurt your business little by little and then you'll have customers who will think about making business with you because your way of doing business. I was ready to make the purchase but you gave just 7 seconds to say YES! Sean !!! I work hard every day to make money! Its my money and as customer I have the right to ask for a video. If I live 5 hours away from you. If you should had send me the video I Would had sign electronically and make the purchase. You are not a big dealer, your inventory its not big, when we spoke it was 9:00am in the morning where everybody its working we were not on a Saturday afternoon where usually dealers are busy. DO NOT UNDER ESTIMATE THE POWER OFA REVIEW AND NEXT TIME DONT GIVE A CUSTOMER 7 SECONDS TO SAY YES! GIVE HIME AT LEAST 5-10 MINUTES!!!! And just send the video!!! Don't make a customer feel like trash and that their time or their simple questions has no value and read more

im absolutely thrilled and grateful i gave a small dealership a chance. Not only did they not disappoint they exceeded my expectations and Shawn was the coolest and easiest guy to work with he wasnt a typical salesman he was honest and helpful and honestly his cars are so top shelf they speak so he doesn't have too. He, myself, and my wife sat and laughed and had a great time like old friends and oh ya i bought an awesome corvette for my wife and at a price that is unbeatable! Thank you Shawn and Elegant Auto Sales you are top shelf in our opinion and we will buy again. read more

Bought a vehicle here. Issues from jump. They said the rust was just "surface rust". Incorrect. They said they'd give a little money back if I signed what looked exactly like a NDA. I have had to completely replace the WHOLE suspension, control arms, all of it and more due to rust issues. Warranty didn't cover any of that and I am 5k out of pocket. They give you two days to return the vehicle but also make you pay a restock fee. They will also show you online "similar vehicles priced about the same" but those vehicles probably don't have the issues that come with it. Do yourself a favor and go to all of the other Auto Sales sites. read more

Edit: drove by here the other day and saw they had changed their name to something different. These crooks didn't even change their location after the law suit and the cops. They just started a new business. Buyers beware! And your integrity just went out the window Mike. Ya sure, I took a BMW with my 4 and 5 year old off roading. Sounds legit. And the 90 day complete warranty, that I have a picture of and which you have stickers on all your cars, must be an optical illusion. And if you worked on it for 5 months, as you claim, then you just worked it on a few weeks ago - which means you worked on it non-stop for 5 months. What's that say about the quality of he cars you're selling them Mike? You, personally, looked me in the eye and said the $2500 warranty you sold me would take care of he rest of he work that had to be done as well. Remember my family? Remember my kids? You've taken money from them, and ripped off my family. You are a used car dealer, noting more. Yet another liar, saying whatever it takes to get our money. So I've called the DA's office in Roseville to look into your shop. I don't believe its licensed is it? And if you reply calling me and my family liars and making up ridiculous claims, I'll happily drive back over to your lot and make you eat those words. Screw you Mike. read more

THIS WAS THE BEST CAR BUYING EXPERIENCE! Not only did these guys find me the PERFECT vehicle, I also got a fantastic deal in terms of car price and financing. They are was awesome. read more

I have to say that I have purchased many vehicles in my adult life but this was one of the easiest I have ever experienced. I inquired on line about a Mercedes Benz in stock, James followed up very quickly and answered all my questions with absolutely NO pressure. I needed to purchase a premium car for my work and they had exactly what I wanted. Due to a job loss, I had been out of work for an extended period of time. This made it necessary to file bankruptcy in early 2017. I had since become successfully employed and the need for an upgraded vehicle was required. James worked with me to get a very acceptable financing solution that helped get the car. WhenI decided to move ahead with the purchase, I called James, he let me take the car for a mechanical inspection and he had the paperwork ready for me upon my return. 10 min later, I walked drove away in my Mercedes E-350 and a very happy and satisfied customer. I would gladly recommend James and Elegant Auto Sales to anyone that was looking for a good used premium car. Thank you James for making buying a car a true pleasure. That is not easy to say from past auto experiences but in this case, very true! read more

I really like the customer service Elegant Auto Sales provides. Very friendly sales person. His name is Mike and did everything to help us out. Good quality cars to choose from and one thing I really loved was the process of purchasing car. Very smooth. Highly recommend this business if you need a car. You can ask for Mike. He knows a lot and been in the business of cars. So very knowledgeable. If you need a vehicle this is the place to go. read more

Wow, I usually don't write reviews good or bad, but this one I will have to because this car dealer and their amazing team made our heart full so they are well deserved to get one. To make it short.... Thank you for your amazing customer service and good quality cars. I am driving it to work and enjoying my rides. Loving my beautiful truck. read more

I had the best experience at Elegant Auto Sales! The owner Mike is a pleasure to work with honest and ethical. Helped me find the perfect car for me. Great place to purchase your next vehicle with a lot of choices too. Thank You! read more

I bought a 2016 Ford Fusion I put 3700$ down and the very next day I couldn't get it out of neutral when it said it was in park I looked under my hood, and the gearshift is not even connected to my transmission. I would not recommend buying cars from this dealership at all they are not helpful I called to get a rental car and he told me he could not help me because they have no cars there for me to rent. They where too eager to sell the car so I should have taken that as a sign I give this auto dealership negative stars, and I would not ever deal with them ever again in the future. read more

I would highly recommend Elegant Auto Sales for anyone looking for a premium vehicle in great condition and low miles! Sean was an exceptional salesman and very honest. I love my Infiniti Q50 more than I could imagine. It was a 2014 premium Infiniti and it was in amazing condition. Could not be happier and more satisfied walking out of there with this car. read more

Elegant Auto Sales - Car Dealers Near Me - Rancho Cordova, California

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We all worry about "used car salesman" and the awful characters out there. Shawn was quick, honest and efficient (yes, all 3). They had on their lot a 2006 Jeep Rubicon Unlimited with low mileage, I have been searching for awhile and with COVID, decided to take a look. Jeep's are easy to work on and parts had been replaced, but the car was not wrecked and it was straight. Everything runs solid. It was advertised for the price I bought it for; when I called to confirm it was still on lot we agreed the price was fair. I traded in my old car and got a slightly lower price than hoped for, but they found me way better than expected financing rates (great credit and 48 months putting a lot down plus the trade in = 2.25%). I am a happy customer and the Jeep looks a lot better when I took off the dorky chrome side steps (chrome and off-roading don't mix well). Cheers to the holiday weekend, no White Claw... read more

Elegant Auto Sales - 1 of 6,742 made that year - Car Dealers Near Me - Rancho Cordova, California

What an amazing experience with Elegant Auto Sales service when purchasing my car. The entire process was very smooth and easy. Their cars are very good and their knowledge to help you is extremely helpful. Definitely I will come back if I need to purchase vehicle in the future. Great experience overall!!!! read more

Shawn helped me get my dream truck. I had bad credit and not a lot of money to put down. I almost gave up; but he persisted until he got me the financing. I was driving my new truck in 2 hrs. Thanks Shawn for all your hard work! read more

Well don't buy from them! Bought a Mercedes 2010 e350 turns out it was in a flood they spent a bunch of money detailing the car but once you take off the engine covers it's very obvious it was in a flood plus the issues I'm having with the car is because of it being underwater (electrical issues) plus the mud that's caked on the valve covers and intake it's a big scam that's going on now with flooded cars so anyways you are warned I will be getting lawyers involved which sucks I'm sure I won't get anything back but I gotta try read more

Definitely a good spot to go. Reasons for 4 Stars: polite and non-pushy staff (Dimitri was amazing), good selection of nice cars, reasonable offers on trade-ins, felt comfortable buying a car here or not buying and just looking. Reasons for NOT Getting 5 Stars: do not gas or wash the car after buying(big let down), they have a limited staff and once they get busy, get ready to wait(took nearly 3 hours and I came in a second time knowing what I was getting). Overall . I would recommend people go here (early) and speak with Dimitri or Mike, both nice guys. I had to keep checking on Things(loans, payments, banks, etc.), but not their fault. read more

We are writing to confirm the events regarding our purchase and discussions after purchase of the 2008 Subaru from Elegant Auto Sales and to express the dissatisfaction with Elegant's handling of the situation. We purchased the Subaru on Monday and advised that we would be having the pre purchase inspection done upon our return home the next day. It was discovered at the inspection that there was a leaky head gasket (which would cost $4,500 because of the difficulty of this repair). We did buy the return insurance but like the vehicle and wanted to keep. We forwarded the PPI report and contacted Elegant Auto Sales and asked if Elegant reimburse one-half or some amount to show a sign of good faith. Sean returned our call, was willing to listen and said maybe could offer some reimbursement. Yesterday we received a call from Mike the Manager saying in no way, shape or form would Elegant give any reimbursement to us in addition to being rude and condescending and telling us to bring back the car (which would cost a stocking fee). Not a very good way to handle a business. Whatever happened to being kind and helpful during these Covid times? We are bigger better people than Elegant and have decided to keep the car. read more

They were all very helpful and accommodating. Brandon, Shawn and John made the process extremely easy!!

Buyer Beware! Unfortunately, I had a very negative experience with Elegant Auto Sales. Although I was assured that the &18K truck I bought from them had no issues, it in fact did have issues. And similar to other reviewers, I was pressured to hurry up and complete the deal because others supposedly wanted the truck. After taking it to BIG O Tires because it was not riding well, I was advised by Big O that the rear brakes were only at 3 mm and needed replacing and that the windshield reservoir was cracked and needed replacing. During negotiations, I was also advised by Sean that the truck came with 2 sets of keys but after the sale was complete and I asked for the second set of keys I was told that he never said that and there was only one set of keys. As a licensed clinical therapist, and as a human being, I value and strive for honesty and integrity in my interactions and experienced neither from Elegant Auto Sales. I wrote the company and asked them forwhat I thought was a fair compromise which is that we split the costs ( their half would have been about $500) and I was told that they would give me $100 ( one hundred) but only if I signed a confidentiality agreement and Agreed not disclose anything about this transaction to the public. I refused the money and and am posting this so hopefully can save some others by getting this information out there. read more

Sent an application weeks ago for a car, left messages often with the secretary, and emails to the sales team, but no call backs. Finally we get a salesman on the phone, Shawn, whom is absolutely out of this world rude to my spouse the moment they started talking; making claims and excuses that she never left messages, that she turned in her application arrived only a week ago, and stonewalling her into a car which said she already didn't want. If you get Shawn when you call, call later or another time. If you can't get a different salesman then go elsewhere. read more

I just had a phone call!! It was from Elegant Auto Sales, it says they have been trying to get a hold of me for weeks. So I checked, this is my business phone, but NO calls from Elegant Auto Sales! If so I would definitely say so, I believe in fairness. He asked me for my address, I asked him what he had, he took 10 minutes to get back. He had my old address, I gave them my P.O. Box a long time ago. In fact, I went in and made sure they had it, when they told me they had my tags and I drove 40 minutes to find, the Salesdude had messed up the application and I had to wait another 25 days! So........The Phone call He says, I tried to contact you via YELP. Does anyone see anything? Hmmmmmm, so they never called and now they are going to send out my TAGS! Yay! It will take 90 to 91 days to get tags, for a car whose tags expire in 2016. lol! So they did not call, they just hated seeing a bad review so they lied. Amazing, I have been looking for my tags for 90 days, by driving out to the Post Office! I am just a bid bummed that they do not have a 0 for a review! read more

On March 20th 2019 I purchased a 2014 ML 550 VIN# from Elegant Auto Sales located at 1940 ZINFANDEL DR # I, RANCHO CORDOVA, CA 95670. Not long after purchasing this vehicle I began to experience engine problems. On 10/02/19 I brought the vehicle to Mercedes Benz of Stockton to have it tested. After testing, I was informed that the vehicle needed roughly $13k in engine repairs due to lack of compression in cylinder #5, please see attached documentation from Mercedes Benz of Stockton. Elegant Auto Sales is liable for the following violations: 1. Elegant Auto Sales sold a vehicle without fulfilling its responsibility to complete a proper safety check of the car prior to selling the vehicle. This engine problem causes the car to stall and die while in traffic which is a safety hazard. 2. Elegant Auto Sales listed this car in "good condition" which is a false statement. This vehicle was in very poor shape before Elegant Auto Sales took possession of the vehicle, while Elegant Auto Sales maintained possession of the vehicle and as Elegant Auto Sales sold the vehicle. These facts are supported by dated vehicle testing records and dealership repair estimates. 3. Charging $500.00 for a window tint fee (this was revealed to me after negotiating the purchase price down $500.00 from the sticker price.) Normally used car sales are "as-is", however a contract can be voided when false statements about a vehicle's condition are made both verbally and in advertisements. I have retained a copy of the advertisement posted to Offer Up which states the vehicles condition as "good". I have obtained proof that this engine condition was diagnosed and was known almost immediately before possession of the vehicle was transferred to Elegant Auto Sales. On December 26th 2018, the previous owner brought this vehicle into Mercedes Benz of El Dorado Hills (as noted on the Carfax report) for testing and the vehicle was diagnosed with the same engine issues, lack of compression in cylinder #5. Almost immediately after this test, the ownership transferred to Elegant Auto Sales and the vehicle was posted for sale. The true condition of this vehicle, as stated in the advertisement, was an illegal misrepresentation of fact caused by deliberate and dishonest actions on behalf of Elegant Auto Sales and Elegant Auto Sales' negligence in adhering to the required resale safety inspection requirements. Please check the BBB Better Business Bureau and do your research on this dealership, the staff and the ownership before you consider buying from this lot!!! Mike Kell, Manager Elegant auto sales Jeovana Castaneda, Operations Manager Elegant auto sales Haik Kurdoglanyan, CEO Elegant auto sales Artem Sargasyan, CFO Elegant auto sales read more