I called yesterday about a car on their lot I saw online. I spoke with Zach, and he told me to come on down and take a look that same day. I mentioned I'd be taking the train (since obvs I have no car) and he offered to pick me up from the station! Such a nice gesture, and I really appreciated it. So Zach picks me up and we arrive at the enterprise lot. He does a nice job of asking what I'm interested in, what I need, etc. Then we look at three cars. He helps me pick the two best out of the three and we do short test drives. I ended up choosing the car that was a touch more expensive, but seemed much nicer and most likely the better deal. So that whole experience was fast and easy. I picked out a car in under an hour. Then we played the waiting game. Zach got me a coffee (which was lovely) and we waited for my credit check to go through. He was so great at keeping me in the loop and checking in with me every so often. Once the application went through, he brought the numbers back to the desk and we went over them. And I actually had my mom on speaker phone (since this was my first time buying a car) and she yammered on about the tires and whatnot. Zach was very patient with us! Hahah. The payments were indeed in my price range (just like Zach said they'd be) and I confirmed I wanted to go ahead a make the purchase. Then, I hit a wall. My mom looked up insurance for me and it was way more expensive than I had planned. I'm a little naive about this stuff, I guess. But I was only paying $50 a month on my old car for insurance--so when my mom said new insurance would be $188, I was getting ready to tell Zach never mind. Then he got on his computer and actually found a much better price ($115) for full coverage. Still higher than expected, but manageable. That put us back on track. We did the paperwork, signed all the stuff, and I drove the car off the lot! They handled registration and all the DMV stuff, and insurance for me. They probably charged something for that, or it's included in the price of the car, but at any rate, it was nice to not have to go through all that stuff by myself! All in all in was such a great experience. Zach was informative, helpful, patient--nothing you'd expect in a salesperson, and yet everything you could want. He was wonderful. As all of you real adults know, this appointment takes hours. I was not aware of that going into this, probably because it was my first time buying a car! So just avoid doing this on work days or at the least don't make plans after! It probably would have taken longer had I not been clear about needing to leave asap. Again, Zach came through and got me out of there as soon as possible. Thank you so much, Zach!! read more

Awesome car buying experience! If you need a car definitely go through Jon at this sales office. He will take care of you and get you in the right vehicle! read more

Awesome car buying experience. Sha, Matt, and Zarla are awesome and very helpful and on top of everything. Very clean and inviting place with comfortable lounge area. I was referred here by my insurance. They found the exact car I wanted at a awesome price and were able to finance me with my not so perfect credit. I would recommend everyone to this place especially over a dealership. They have a no haggle price and provide you with the best service its up to you if you want the car. Very happy with my purchase. Go here before dealers !! read more

I cannot say enough good things about Enterprise Car Sales and the people who work at the office in Pasadena. Recently, my wife's beloved 2000 Honda Accord was totaled in front of our house; and we spent the past week going to various used and new car lots. Fortunately, my credit union suggested we look at Enterprise. Julie Eze met us with a smile at the door, and then proceeded to show us a variety of cars that matched my wife's interests. While we didn't find exactly what we were looking for on the lot, Julie was able to go online and locate a silver 2012 Nissan Sentra at the Enterprise in Long Beach. Thus, while Julie drove to Long Beach to get the car, Matt de Montagnac, the assistant manager, completed all the paperwork. A short time later, we were on the road in my wife's new used car. I just wish I had known about Enterprise Car Sales when we first began looking at cars. Everyone we encountered at Enterprise was very professional, low-key, and well-versed in their job. read more

We bought a car there, and it needed some work so we rented a car from Enterprise Car Rental. The work took two days longer than they said, and we had to return the rental to the sales lot. My wife and a sales person walked around the car and saw no damage. I got a call a few days later that there was damage to the rental car. The sales lot has done nothing to help resolve this. read more

Absolutely loved the service here. They have amazing deals, protection plans and customer service. We went with the intentions of just looking around but ended walking out with a new car! Jon did a great job of explaining how everything works and how it benefits me. I highly recommend coming here! read more

I was in search of a car after my accident and was referred to Craig. I went to their office and met with Craig. He was extremely professional and so helpful. He was very knowledgeable about every car he showed me and was very patient with me. He listened and took notes to what was important to me and he was definitely not pushy at all and made me feel very comfortable. If you're looking to purchase a car, speak to Craig, I know for sure he will be able to help you and provide great customer service to you! read more

This is my second time buying a car from this location. The reason why I cam back was because this was the only places I didn't feel like I was being manipulated in anyway. I felt comfortable and both times I was able to get the cars I wanted within my price range. All other places would tell me I wouldn't be able to find what I wanted with my budget but enterprise made it happen. Especially this time around because I was in a bind. I got into an accident two days prior and my insurance was refusing to pay for my rental so instead of putting money into a car I am not keeping I was lucky in enough to be able to buy another one. Ishmel and Paul were so helpful and so sympathetic to my situation which was so nice because I was stressed and in so much pain from my accident. They even worked so quick and got my car right away it's almost been a month an I am so happy. The car I have now is 10x better than the last one and my monthly didn't change much at all thanks to Paul. Ishmel was so polite and so sweet also funny lol. He let me test out quite a few cars and was patient throughout the whole process. My number one things about this place that will make me come back is that I felt comfortable especially being a woman. Thank you Paul and Ishmel!! read more

This was by far my best car purchasing experience. I took a test drive with Zarla then she patiently went through and helped me narrow down my choice of car. Since it was late in the day, I came back the following day and finalised the purchase with Matt. I never felt I was at a car dealer. The transaction completed hassle free. As if I was doing my grocery shopping. I was so happy that, I returned with my son who purchased also a car the same week. Julie Eze was very helpful. Her positive attitude made the purchase process real fun. Paul, the manager was instrumental to finalise the deal. I would definitely refer my friends to this office with confidence! read more

I had an excellent car buying experience at the Enterprise in Pasadena recently. From the initial contact with Zach Crandall and the follow through from his associate Christian and Manager Paul, it was a pleasant car buying experience all around. They were able to accommodate us around our work schedules and stayed open late into the night to get our deal completed. Everyone there went above and beyond normal customer service and made for a smooth transaction. The Enterprise vehicles I looked at had less miles and a better price than similar ones I found at CarMax. I'm a loyal Enterprise Rent-A-Car customer, now I'll be one for their car sales. read more

W had an excellent buying experience with Enterprise Car Sales Pasadena. I met with Sha in the morning as he explained the process and listened to our needs. We the went to a dealership to look at used cars. They really offered nothing. So we went back and test drove a few cars with Sha. BY 6;30 that night we were driving home with our new (but certified used) car. SHa made the experience very easy. Buying another car had not been in the cards for us a couple weeks before until our car was totaled up in Fresno by a distracted driver. Sha was awesome and Peter made sure the paperwork took no time at all! I would definitely recommend this to anyone looking for a use car!Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Came in with my girlfriend as walk ins and Markell greeted with hospitality outside before I entered the office. He genuinely got to know us, helped us through the process, and explained thoroughly as first time buyers. We were in the market for a Nissan Rogue and sure enough they had a great deal on one. As first time buyers with little to know credit, Markell made it work with financing and they even evaluated my trade in! Bring your car in no matter what condition, they will take it! I'm glad to say buying my first official car was easy and a memorable! Thank you again Markell and the Enterprise team! read more

I JUST WANT TO SAY THAT I HAD A GREAT FIVE STAR EXPERIENCE with the beautifully efficient and effective young people at The Pasadena Enterprise Car Sales location, as well as the very competent staff, one of whom was Chelsey, at The Los Angeles location at 1435 S. LaCienega, which was where I began the rentals after being in a collision caused by a young lady running a red light! I'd like to personally thank (with sugar and cream on top), the following team members: 1) Lacy, for recognizing that I needed to find another car ASAP, and persistently calling me back because I was telling team members at both locations that I was waaaaaay too quickly depleting the few resources I had after the "insurance companies stated they could no longer foot the bill;" 2) Yasmine, for jumping right in and helping me fine tune the deal since I kept missing Lacy whenever I was able to get to Pasadena to look at the cars; 3) Zack, who helped Yasmine crunch the numbers and together worked it until we were able to get me into the car of my dreams. Even Zack's brother helped at the end of the deal...this is what I call The Dream Team! I really love The Ford Fusion Hybrid, originally sold to me by Ken Branden at Galpin Ford, (accolades to the designers who designed with the end users in mind) because of the assistance it provides to the driver (voice initiated blue tooth, climate, entertainment media and navigation/information controls), and a compass and back-up sensors, etc. Something else that was probably just a downright miracle was that people bought the first two cars that I had selected before I could get there. Yasmine asked me if I were blasting it on FB or other social media because everyone wanted that car. It was my blessing that they bought the first two, however, because the THIRD one was the CHARMER! It had the large display area which I really wanted, as well as additional perks of leather seats and a sun roof! Yeaaa! I'm a happy camper, and every associate who helped me should be promoted! Seriously! My daughter, Fredericka, and her new baby, Little Granddaughter Princess Billie Sarai and I, all thank you, The Dream Team, for a job well done! Ms. Matilda Haywood read more

My wife and I recently went to just "peruse" the various types of cars in their lot and it was about 20 minutes to closing. Julie not only let us look but offered to let my wife test drive a few of the cars that we inquired about. Julie stayed about 2 hours past closing along with Matt in the finance department. There was no pressure at all and they accommodated our schedule. We came back the next day and the manager Shannon ended up helping us because it was both Matt and Julie's day off. Shannon was very patient with us and continued to answer every question we had with honesty and detail. Again, never did we feel pressured to act on a decision. We had a car to trade in and it was evaluated and quoted at a generous blue book amount. They got us a great rate and came UNDER the monthly amount that we said we felt comfortable paying. Amazing! My wife felt/feels very comfortable and happy with our purchase decision as a result. We were treated with respect and dare I say really enjoyed our experience. This car dealership and especially the manager, Shannon, is how all dealerships and staff should treat customers. I know that car sales dealerships have a reputation of treating women consumers unfairly, but this place is exactly the opposite! Great selection, awesome people and fair prices! Our next car will definitely be purchased from here. We highly recommend Pasadena's Enterprise Car Sales. read more

Love enterprise. Thanx to Derrick I was able to drive off with a 2016 Sonata for $1700 less than Kelly blue book. If looking for a used car in great condition & still affordable I suggest you go to enterprise. read more

It was so simple and easy going i couldn't believe it ...I drove away with a new/used car that i love about an hour after i walked in to the sales office to a down to earth for real people environment. I made it Way more complicated in my head than it turned out to be before Julie (Sales Person) called me assuring me that she could help me get into a beautiful car with low miles and an transaction tailored specifically to fit my situation and the car was the same, perfect for me and what i do! thank you all down at Enterprise Car sales in Pasadena! you guys rock! these people don't care about commissions... they want to help you! ...go in today! read more

Drove off the lot today with our second car from enterprise ! my car had been in an accident and it was totaled, they made it really easy and no hassle at all to get the specific car I wanted. The first car I bought from a used car dealership wasnt the best experience. Lacy and her boss were absolutely amazing ! I know sales people are supposed to be friendly but I feel she went above and beyond, always kept me updated. I was there in and out both times. The choices are limited at each location but their inventory is pretty good if your looking to pay for a transfer. Will definitely return the day I want another used car to buy. Thank you enterprise ! read more

I really enjoyed my car buying experience at Gardena Enterprise car sales, the staff were very friendly and had great customer service. Jasmine, Mike, and Chloe you guys are AWESOME!!!! I am very satisfied with my car. I've been telling everybody if your planning on purchasing your next vehicle don't think twice about it Go on down to Enterprise car sales. read more

Forever grateful for Lacy ! She made sure I felt comfortable on what I was buying and worked really hard on my budget! I came out with a 2016 Toyota Corolla and the price was grate ! Thank You so much enterprise! read more

Even before coming into the branch, I received a warm and very friendly phone call from Markell D. His knowledge and service exceeded my expectations. I was not trying to rush into anything and because of my busy schedule it took weeks for me to solidify everything. Markell was consistent and best of all not pushy. We were honest with one another, and it made the experience so smooth. I am so grateful for having a representative that made feel confident and secure to drive off the lot in my new mini van. read more

Lacy Hubbard helped me get my first car here. She is an awesome rep. I seriously recommend her for doing business. They gave me a sweet deal and a sweet ride. read more

Quick, efficient, best car experience I've had purchasing a vehicle. I highly recommend. I saw, selected, test drove and purchased in less than two hours! Just what I was looking for! Their Loan Officer Sherman was thorough and explained all the paperwork! Thanks to salesman Markell Deruso! We love our new family car! read more

Lacy Hubbard was extremely informative and helpful while my husband and I were searching for a new used car. Her enthusiasm made us feel welcomed and her attention to detail made us feel supported in finding a car that worked for our needs. She went above and beyond in her service without making us feel pressured to buy. If you want to work with a professional that makes you feel like an old friend, Lacy is the right person. read more

We just purchased two cars from Enterprise in Pasadena and we had a young lady by the name of Lacey help us and we were very pleased with her service, her knowledge of the cars and she was very kind. Thank you to the entire staff as well. read more

Enterprise Car Sales Pasadena is a great place to shop for a car. They worked with me to show me vehicles that were in my budget and satisfied all of the most important criteria I wished for in a car. I recommend speaking with Julie Eze and/or Zach Crandall for great service. Sherwan Kordian also provided efficient service as well. I recently took the car into my mechanic, in order to establish a history of service, and he stated that the car was in great shape and well maintained. The Pasadena location has a good group of sales representatives that will make the car buying experience a pleasant one. read more

My experience could not have been better. My salesman Tay was tremendous! A great listener, he went above and beyond with regard to customer service. Paul the finance manager was equally patient as he did not try to push extras on me once he knew I was not interested. This was the smoothest car purchase I have ever had. The lot was clean, the staff was friendly. I highly recommend Enterprise Car Sales to any one that needs a used transportation. read more

Just got a Mazda CX7 here. The best price in town and best service. When we were there, my husband only asked a simple question like "how's the safety rating, the sales rep, Kristina (hope I spelled his name correctly), tried to do an intense search on the website. He gave us the rating already but he just kept searching and wanting to give us more information about the car. That's call great customer service. I bought many cars from different dealers, and before this, I didn't know buying a car can be this much fun. People out there, if you need a car, go to this place and cut short on your searching time. their prices are $3K to $4K lower than Car Max and the service is out of the world. 5 stars is not enough to say how good they are. if there are 6, 7, or 8 stars, they deserve the highest. Oh.... by the way, have any of the car dealer follows up on how you like the car after the deal is closed? Well, I got a call and asked me how I like the car. My answer is " LOVE IT!" read more

Do Not buy from Enterprise Car Sales. I bought a 2012 Ford Focus from them that they claim went through their "rigorous inspection." Well their inspection failed to show up pretty glaring transmission problem that resulted in a rattling groan anytime the car is in reverse. I noticed the problem right away on the drive home and within the 3 day period that one has to void a car sale. I notified the sales team of the problem immediately. For the next week they jerked me around alternately insisting that they were going to fix the problem and then telling me that the problem was known to Ford and it would be addressed with a recall that would be forthcoming within "two or three months." They further insisted that the problem could not be fixed until this recall was issued. I went ahead kept the car expecting they were being truthful and the problem would be fixed within a couple months. That was over a year ago. Throughout the year, I followed up numerous times about this issue. On 8/12/13 in response to my query I got the following response from one of their representatives: "I called the dealership and spoke to the service center and they said that the recall is being rolled out shortly but cannot accept any recall customers until you receive a letter in the mail and at this time they are not sending them out because the parts are being ordered and they are on back ordered so until they can physically start working on them with correct parts they cannot take cars in yet. She said to be patient and she understands the concern but they are working quickly to get the recall ready. Hopefully that helps answer your questions. Thanks!" On April 24, I followed up again and the same sales representative essentially washed her hands of the entire matter insisting again the problem could only be fixed once a recall was issued and that there was nothing further they could do. Two weeks ago, I spoke with my Ford service center (Star Ford). They simply took a a look at this issue (a problem with the motor mounts). They are fixing the problem on Monday, no muss, no fuss. The Ford service center had and have absolutely no knowledge of any recall issued on this vehicle nor of any impending recalls. Nor where they ever told they couldn't fix the problem until such recall was issued. So Enterprise Car Sales misled me into buying a car with a known transmission problem on the basis of false promise of a future recall that would address said problem. I wouldn't trust them with any of my future business. Not only did their inspection not find a really obvious problem but they weren't even equipped with the basic knowledge to properly address. Look elsewhere, trust me. read more

I could not be happier with our car buying experience at Enterprise Car Sales -Pasadena! Both Sha and Matt were very nice, friendly and professional and in no way pressured us to buy a car. The whole process was rather seamless and we felt secure knowing they're endorsed by AAA. The fact that I got a fully -loaded 'like -new' 2013 Nissan Altima below Kelly Blue book with their no haggle-pricing was astounding! We also got the silver warranty/ service package which is very well priced for what you get. I really believe them when they said that they only sell the top 10% of their fleet based on the condition of the cars we looked at. I will definitely be recommending Enterprise Car Sales to friends and family . read more

It was a good experience until found that the car had been in an accident they hadn't told me about. Now, I own a car with a messed up bumper. When I called to say "Are you freakin' kidding me?" some ditzy girl asked, "what do you expect us to do about it?" Seriously, I only expected them to do what they advertised and inspect their cars properly before you ask people to drop $17,000 on them. Never again. read more

Wow! If I can put ten stars I would! Jon Butler is the man you want to talk to nothing but first class service all the way. Came here from a tip at California Credit Union. Got pre approved for a loan and was immediately directed to Jon. From start to finish he was organized, insightful and very trusting. He knows what he is doing and will have you walk away with a smile and keys at hand. This business transaction was one of my best and it was thanks to Jon! Thank you! Angels come in different forms read more

I just wanted to let the world know about this car sales location. They are the nicest people, polite, not pushy or rude. The follow-up is truly what got me to change my mind about them. I went in for a trade in and drove off with the car I wanted plus more. Paul, Rarland any other guy there did an amazing job...Best of it, they got me the lowest interest car loan on a used car. If you're looking for a new used car, please go there and talk to Paul or Rarland. They are there for you. They don't advertise and only use word of mouth. Love my new car! read more

Nice people, bad service. They take FOREVER to get you what you need and in the end, I didn't even get what I needed. F*cking waste of time. I usually only comment on restaurants, but THIS--I am so mad about. I must warn people... Good: + People are fairly friendly. Bad: - Timing was horrible. They just aren't fast enough to get results. A lot of times when buying a car, timing matters--especially when your credit needs to be checked multiple times in such a short time-span. - Getting a car transferred if necessary is a ginormous hassle. - Saying "yes, probably" one day, and then going "Oh, no." another day. Sigh. Overall: Don't waste your time here. read more

Today is March 12, 2015, I was recommended Enterprise Sales by my niece she has purchased two Mini Vans in San Jose she was very pleased with the service and her cars, so I took my boyfriends daughter and her boyfriend to purchase their new car in Pasadena, Zach, and Mat were nice and helpful, I would recommend this place, the cars and prices are great. read more

Enterprise Car Sales was very professional and accommodating throughout the whole purchasing process! I worked with Zach and he was amazing! He made sure to keep me updated on everything from documentation to picking the car that was right for me! I am now the proud owner of a 2016 Mazda6! I would highly recommend working with Zach at this Enterprise Car Sales location! read more

These people wasted my time after I told them I don't have a large amount of money for a down payment. Kyle kept insisting for me to go in just to say "bring $4000.00 down payment " ... Really? So your better off going to Main Street car dealers they will ask for less down payment and make something work for you . read more

After having a really bad experience, The corporate sales manager called me and apologized profusely. Thank you

Everyone was amazing!!! No BS haggeling, no hidden fees, they don't make you feel bad or pressure you into bogus add-ons!! They are friendly and VERY professional, greatest car buying experience EVER, Thank you Julie, Sha and the rest of the gang!!! read more

First time buying from enterprise. By far the easiest way to buy a car without the stress of having to haggle a good deal. Only problem is the limitation on cars available, but I would buy from them again. read more

I chose Enterprise for their name and reputation as I am a relatively inexperienced car buyer. Sha was terrific -- patient, calm, supportive, informative, and sympathetic even with non-essentials such as color preference. Sherwan got me a loan against all odds, since I'd been living out of the country for a long time. I feel comfortable calling them up for advice re. maintenance and repairs. Highest recommendation. read more