Excellent service in a pinch, was able to grab a quality car day of and return that evening. Helpful associates and speedy process. Highly recommend for those in need of a quality vehicle for a short period of time! read more

Excellent service. Staff was friendly & attentive. Thanks for making car rental easy.

Great customer service! Cammeron and Jay were so nice and helpful. They also have nice, big trucks. Price is reasonable. 100% recommend. read more

The team was absolutely amazing. They offered numerous times if I needed a ride to get a rental or to pick me up from the collision center And I was not comfortable with the first car because I recently got into a car accident and I went back and they put me in a car that made me feel safer. I would truly go back to this enterprise again and 5 stars for sure!!!! read more

This was a total disappointment I made my reservation online so I wouldn't have a big delay once I arrived. I agent their and only to find out they did not have a car for me. What is the purpose of making arraignment prior to arriving ? I don't understand this was a waste of my time. This is the second time I have dealt with this company and now I know why. Last time they had me take the car I had in on my time to get checked instead of asking me to drop it off. Anyways I understand people need transportation but don't hype me up and make me think I'm gonna rent something and come out empty handed. Not the best service and the young lady would not even accommodate me in any way. So bad customer service for this company.basically they don't promise you a vehicle what a waste of my damm time read more

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The front desk customer service is horrible. The lady working the front was rude and very unpleasant. I do business with Enterprise all the time and this unacceptable. read more

Worst experience ever and could've gotten into an accident bc the vehicle had mechanical issues. The service has been horrible! I made a reservation for a 7 passenger mini-van unlimited miles for the weekend n was given a suv that would not start the engine a few different times during the 1st day of usage. The battery light n a orange light came on n engine would not start. Each time it happened, I called Enterprise Roadside n no one showed up. I had to use someone within our party's roadside assistance 2 different times. We were terrified of being stranded n had to cancel our entire weekend trip and head home early. Not to mention having to arrange transport for other ppl to be picked up after we got stranded the 2nd time. We then try to drive home after AAA came by to jump the vehicle again. Thankfully we made it home safely on Sat and on the 2nd day of the rental on Sunday, I tried to start the vehicle so I can refill the gas in preparation to return the vehicle and again it would not start. I couldn't use the vehicle on Sunday at all. I did not drive the vehicle on that day and waited to call the office on Monday. Per talking w the supervisor, I was told to call enterprise roadside assistance again so they can send someone to tow the vehicle. Did that and 2 hours later, another no show. I had to keep calling this branch to get a hold of someone. Even though I was told someone would call me back but they never did. Finally, someone calls me back and told me they can call a local towing co to tow the vehicle n I'd not be charged for not being able to refuel the vehicle. I waited for another phone call from the branch n did not receive a call after the vehicle was tow back to their office. I called again n got confirmation that they have the vehicle n there were no damage to the vehicle n was told I may have to possibly pay for half of the rental 1 day fee n not the entire amount. The vehicle's mechanical issues caused our whole weekend trip to be ruined. And we could've gotten stranded several times bc sometimes the vehicle would start n then it would not. And I still had to pay for the rental fee? Someone still need to compensate for having us use the roadside assistance 2 diff times bc Enterprise Roadside never came on both occasions. I was told the manager of the branch would be back next week in order for me to discuss not being charged and yet when I checked my credit card I was charged more than the amount of the rental. One of my friend that went w us said she'd blast them on her social media and she has over 20k followers. I have over 3k but I'm waiting to hear back from the manager before I go on social media to complain. read more

Enterprise Rent-A-Car - Car Rental Near Me - Bakersfield, California

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wow! astonishing service I received. Quick and easy! If you need a rental definitely recommend coming to this location. All staff were very welcoming. read more

Excellent service at this location . Both Elena and Jay were excellent. Friendly and so helpful. Thank you all for your work .

I've been renting through them no problems. I got into a car accident. I had their insurance where if it's my fault or the other persons fault it's COVERED!!!! They said they couldn't rent to me unless I had $1000 to put down. I was told if anything happens I would be able to get another vehicle. I did what I was supposed to do and they told me that I would not be able to get another vehicle until they're done with their investigation which takes months. I asked him if I would be getting my money back that I paid for another week for and they said that until they get the car back they wouldn't be able to do that will they got their car back now they're just waiting for pictures from the tow yard when they have the car I do not recommend Enterprise SCAMMERS I WILL BE GETTING A LAWYER!! read more

Was in accident. And called enterprise, they were beyond friendly & helpful! They were fast, got me the truck to rent I was asking for within a couple hours of the accident, and a reasonable price. They just made the whole situation go smooth & very easy on me. This is the place to go if you ever need a rental for sure! read more

Same as others. Book a car online and agent called 30 mins before they're open and informed me they don't have my car!!!!!!!! This is similar complaint as others that I read. What's going on.?????? read more

We went there for an insurance claim. And some guy that works there he's Mexican short chunky with glasses, was just being rude , like if we were there to commit fraud or something . We went there again today and total different person and they had great customer service. If you don't like your job then don't work there. read more

This is the worst Enterprise in California! They had little to no cars and Jose the "manager in training" was a major asshole. He tried to discriminate against me for being young even though he's practically a baby himself. At the end of the day I still left with a rental, although I had to settle for a compact despite reserving a full size luxury sedan... Clearly they don't know how to handle reservations at this location. read more

If I could give a 0 start I would! I went here bcuz my car was at Kern Transmission. Only me & maylinn came in contact with the rental and i set my wallet down and when she moved the car for me my wallet magically disappeared! Supervisor Elsie did absolutely nothing! I called manager and after (Wayde) he previewed the video & confirmed my story he made a joke and said: WHAT DID SHE DO STICK IT IN HER PANTS, I guess maybe she did, He Said!! I said idk but she took it bcuz only me and her touched that car n she was acting very funny moving the rental very slowly & away from where we were standing! I am a regular and I will never go there again, thieves! They are posted all over FB & IG I did make a video of them w/her foto n their names BPD said its my right to post facts of what took place.... They suck! read more

Literally the most ridiculous process to even obtain a shitty rental from here. I should have read the reviews before I attempted to book a reservation. I use enterprise monthly in San Francisco because they offer great discounts through my employer with absolutely ZERO hassle. I should have known better than to try in Bakersfield. Based on these reviews they really don't care to keep good business. Enterprise customer service is also a joke and literally as useless as this location. read more

Gave me a car that smelled like cigarettes. Then wouldn't drive me home when I returned it and offered me a utility truck instead of one of the other vehicles. Total shit service. read more

Doesn't deserve even 1 star. Worse service EVER! Employees incompetent at the Brundage Lane, Bakersfield, CA, office. They couldn't even get my CORRECT mailing address, after I gave it to them numerous times, both in writing and verbally. Even had them repeat it for me before I left the premises, making it very clear that I would not get mail if sent to my physical address. And what happens? They STILL sent mail to physical address, which I never received because it was returned. Piss-poor service at best! Also was accused of damage to the vehicle I DID NOT cause. If you make the bad decision of renting from Enterprise, make sure you spend an hour inspecting every piece of the vehicle -- under, over, in front, in back, inside, and outside and take photos. It will be Hertz next time for me! read more

Awesome customer service! I was stranded in Bakersfield yesterday and needed a ride home here in OC. Yikes! They pick me up from my location quickly. They had very little selection at this location at the time. The manager Cameron and his pleasant staff upgraded me to a 2017 Ford Expedition for a much lower rate for such a nice vehicle. Much better that a lime green Fiesta! Thanks PLH read more

They are ignorant assholes that have no cars to actually rent and ignore every incoming call and costumer...they overcharge illegally! I have never seen such a horribly run business in my entire life! Do not go here....plz I beg you...I can't rate leas than one star but they should be negative stars...they gave me a car I wait for two week for and it was broken and dragging the under carriage...they then told me to go fix it myself at a different location...that's after I waited for them to cut half of it off and leave the rest for me to personally fix. read more

If I could leave zero stars I would!! After confirming 3 times we showed up and they were out of cars! Maylnn Robinson the agent was Very unhelpful, degrading, and out right rude! Tyler Slayton the assistant manager would not even walk out of his office to answer a few questions. If your looking for poor customer service, large amounts of attitude, and a very frustrating day, use this branch. read more

Elizabeth and her staff have been very helpful for our business, we use their service about once per week including long term rentals and receive great pricing and service. Only rental car company we will use here locally, highly recommend read more

If I could give this location zero stars then I would give them zero minus...I recently rented with them and after I returned the car it took them literally 2 weeks rather than 2 days that they told me! It didn't have anything to do with my banking! Then the black girl and dude that works there customer service is at a all time in unhigh! They don't clean their cars properly & their both highly rude, if u don't like your job then why go go to work!!??!! Never again will I ever visit nor recommend ANYONE to do business with this location! read more

New Management sucks, been loyal to this location for years, I actually rented 6 months straight in the past months they are all nice in front of you, the second you turn around they stab you in the back, they stabbed me with an $1850 bill of supposively damage car I returned, but get the bill 5 weeks later. read more

Dont rent a car from this location!!! They are trying to scam me into paying for damages we did not do! Had to return 4 cars for various problems! Rented in the sum of $2,400 for less than 2 months since our truck was in the auto body shop! The very first car we rented, they took photos of all scratches, before we left then on the last car i returned because the side mirror was messed up, they claimed we caused it! I get a bill for over $300 bucks what a joke! They send me some pictures of a torn off side mirror, no way we returned it that way!!! Im so mad! If u have to rent from them make sure you take your own pictures and make them take them too!! Scam!!!scam!!!preying on us in a vulnerable situation!!! Note to them I am not paying you have a big fight on your hands liars!!! update...Enterprise called me back and told me they didn't have enough evidence to continue with claim! Meaning they had no time-stamped photos! So the claim has been dropped! Lesson... take your own photos of everything, get into the car try the side mirrors latches everything to avoid any stress!! Good luck out there! read more

I was having my car repaired after being in a minor accident but there was a hiccup with the rental car. The receptionist said she knew someone who might be able to help and that person was Jay. He was able to get me into a rental in just a few hours and he was incredibly nice. He and Mari, the repair shop receptionist, helped make a stressful day turn into a pleasant one. Thank you Jay! read more

I have been renting from enterprise for years. I will never go to this location again. I was told a car would be washed up and the next minute they do not have a car for me. I made the reservation online and took off work early to pick up the vehicle. Not only was I left without transportation, I was also out the missing wages. The manager also became angry and got to the point of yelling at me. read more

I made an online reservation. There was no notification saying they only accept credit cards and not debit cards. Then when I called for a ride (after all that's their slogan "we'll pick you up). They didn't have anyone for over an hour. I started walking and on my way called and that's when they said I couldn't rent because I didn't have a credit card. Highly disappointed and annoyed of the level of incompetence. read more

Wow! Armando was amazing! I appreciate the attentive and thorough customer service! Even though there wer few glitches, the employees went above and beyond to help me. I received an upgrade because the car model that my spouse requested, was not returned on time. I appreciate the car service that drove me home after I returned the vehicle. I now prefer this office to the Enterprise on Stone, near Pacheco. read more

I recently rented a car from the Brundage location and my experience was like several others that have left reviews on the Enterprises in Bakersfield. The car that I had an advanced reservation for was not there. I waited for a half-hour while they scrambled to get another car ready. They gave me a car with 35k miles on it and told me not to worry about the numerous scratches and dings as they consider that part of the normal wear and tear. I rented the car for a week but after a couple days they called and requested that I bring the car back in to exchange it as they rented me a "pre-sold" car. I explained I was in Utah and they could come to my location and swap out the car but they decline. Instead, they requested that I return it as soon as possible. My return time was to be on a Tuesday morning but I offered to return it either late Sunday evening or early Monday morning. They informed that they wouldn't be opened at those hours, but I could leave it outside the gate and leave the keys in the drop box, which I did. Two weeks later I get a notice informing me of damage to the car. The car was returned in the exact same condition as when I rented it. I am furious with their allegations and why no one in the office had the decency to even call me to discuss and visual review these alleged damages. Based on other reviewers with the same issues, I view them as having fraudulent business practices. read more

Wrongly charged. Told the agent specifically that I didn't want insurance. She acknowledged and I signed that silly tablet without actually scrolling up to see the charges. Returned the car and see the final bill with all sorts of optional products and protection!!! Make sure you ask for a printed copy and sign that not the electronic copy! read more

Worst experience ever with this company and unfortunately my work has a corporate account here. I arrived prior to noon to pick up my car and this pace was already locked up. I called the other location on 24th street and their attitude was "oh well we don't have a car for you either". I truly hate this company after twice now having the worst customer service experience. read more

I had a great quick and smooth experience. I made my reservation ( wasn't picky about what I got) but my Ford was ready for me when I arrived. When I returned the vehicle there was a wait but as soon as they knew we were just dropping it off I drop I literally just dropped off they keys and they said they'd call me when they finished the review. I got a call a couple hours later that everything was ok. thank you! read more

I returned a vehicle at this location and dropped the keys off in the drop box. I was called the next day and was informed the car had been broken into and I was responsible for the charges. Go to a location that is safe and secure so you don't get charged for damages! read more

ABSOLUTELY TERRIBLE CUSTOMER SERVICE! The car I booked was not available and Enterprises resolution was to upgrade my car to a full size. But, I would have to pay extra. When booking online I chose Enterprise because of their falsely advertised price and falsely advertised availability. Clearly a bait and switch from the start. We sat in the "upgraded car" which smelled like an old dirty ash trey. I questioned the odor which was making me sick and was offered a weekly discount of $10... It gets better. I asked the sales rep the total amount my credit card would be charged so I could transfer that specific amount into that account I rarely use. The poorly dressed unprofessional sales rep blatantly lied and stated the total amount charged would be $211, he then proceeded to run my card for $411. Which of course was declined because I transferred the specific amount he told me it would be. He then shamelessly asked for another one of my credit cards to which I replied I could easily transfer more money into that account to cover the deposit he had lied about. He then stated they could not run the card for another 24 hrs. I then requested the manager which was in the process of explaining to another old and disabled woman that she would be charged an additional $120 to vacuum her return. When I explained the situation to the manager her response was "he is a very good salesman and says exactly what he is trained to say, in fact he's so good he's recently received a promotion." She then asked for another one of my credit cards. I told her no. She followed the denied credit card request up by asking "do you even have a job?" Really!!!???? Really!? I asked what the purpose of that question was and her response was "these are questions we have to ask." I've rented dozens of cars from Enterprise in the past and have never once been asked "do you even have a job." Save the head ache and GO TO HERTZ. They had great customer service and got me into the exact car I requested at the exact price I was quoted. read more

I needed a car ASAP and they had no issues to accommodate. Had choice of several vehicles and was able to get exactly what I needed.

I wish I can give this place ZERO STAR. My vehicle was broke down and I rented a vehicle from them for 9 days through my insurance. On the first day when I was there Bailey and Megan helped me and they were so nice. The day I returned the vehicle there was another young lady at the counter and she nicely offered drop off ride which I gladly accepted. Long story short, she put me in a car with one of his company driver. Before moving the driver asked for the street address our destination and he fed it to his navigation. After driving a few miles he asked if I told the lady where I am going to. She never asked, I replied. As soon as he heard that he called someone and immediately turned around the car and said he can't take me to my destination because it's beyond their service limit. He wanted to drop me off there where he picked me up but decided to get out of the car at the spot where we were and called Uber. Unprofessional attitude, lake of business ethics, no curtesy and respect to the customers. read more

My brother lives in northern California and when I'd go up there to visit, I'd take Amtrak. A round trip ticket cost me around $400 and I was stuck for transportation when I got there. For Christmas I decided to rent a car to make the trip. Because it was a holiday I wanted to be sure that a car would be available to me so I went online with Enterprise and rented a car, The day I picked up my rental, the sales associate gave me my choice of available vehicles and after I chose my ride, she followed me home so that I could leave my car there. The car I chose was mid-sized, a Hyundai, and pleasantly, the car was new, only 1600 miles. I returned the car a week later. The car got 30 miles to the gallon or better, and after a thousand miles round trip my total bill was less than the Amtrak ticket, plus I received another ride home. I couldn't be more pleased and I will definitely return to Enterprise as my rental car company of choice. read more