We flew in from St Pete, FL and reserved a car for tomorrow at the airport because they were…read moresupposed to be closed when our plan landed. We were going to Uber it to the hotel tonight, back again in the morning when they opened. To our surprise, a young man named Jason was behind the counter, and stayed and helped everyone get there car tonight. He was happily doing his job and not grumbling about working after hours, etc! Jason snd Alamo have earned my future business!!!! Great job Jason!

Alamo left my family and I stranded at Rockford Airport. I…read morewas able to make a rental car reservation for 1pm pick-up after I landed and I received an email confirmation. I went to the counter for pickup and I was told there is not any cars available and I will have to wait till 5pm for a car. How is it possible for me to reserve online for a specific time and receive an email confirmation? Well the manager, Cameron Carter said that he had cars on the lot but they are being held for people who made reservations in advance. So the fact that I had an email confirmation meant nothing to him and I was dismissed as such and treated as irrelevant "because there systems do not communicate". Do NOT rent a car through this location, you will end up very distressed and stranded like my family and I.

Renting a car can be complex and difficult. Avis in Crystal…read moreLake with Jay and Linda makes it clear and simple. Have been renting from this business for years and will be again.

First off, the main thing you need to know that this is *not* a legitimate, company owned…read moreAvis/Budget location. This appears to be a privately operated "agency" location run by a shady character ("Jay???") in a well-worn, seedy looking strip mall off the main highway. I had a week-long business rental reserved with this Budget location scheduled for pickup at 8AM. Upon arrival at 8AM, the lights were off and the doors locked. Once he did finally decide to open the doors, the agent, who also calls himself "the owner," did not like my reserved rate and refused to honor it. I work for a large transportation company that does a huge amount of business with Avis/Budget. He adjusted my reservation to nearly SEVEN TIMES the booked rate and then wanted to run my credit card without even discussing it, other than to say it costs him more to have the car on his lot, whatever that means. I refused and called customer relations. As this is a private, non-Avis/Budget Group location, there was nothing that customer relations could do other than apologize. There appeared to be nearly no rental cars parked in the lot that I was able to identify. From reading other reviews (and you should too), it seems that this is pretty standard practice for this location...denial of rentals, adjustment of rates, not having cars available, etc. The office is run down and dirty. All the 4-5 star reviews appear to be years old. Most recent reviews are 1-star and it is obvious why. If you need a rental car in the northwest suburbs, you would be well advised to choose a different location, or perhaps a different company all together. Avis/Budget lost a customer this morning and I am going to have a lengthy conversation with our corporate travel department about removing Avis/Budget as a rental car vendor for our entire company of 130,000+ employees.

WORST RENTAL CAR COMPANY EVER. This review has nothing to do with my local AVIS facility. This…read morehas everything to do with the company overall and how horrible my experience has been to date. I prepaid for a rental on 06/11/24 and had to cancel due to a family emergency on 06/18/24. After receiving my cancellation confirmation, I called AVIS customer service to inquire about when I would receive my refund. Was told 48 hours. When 48 hours came and went, I called AVIS customer service and inquired about my refund due to me. Was told 3-5 business days. 5 business days go by and no refund. Call for the THIRD time now (on a Thursday) and told I would receive my refund the following Tuesday. Tuesday (07/02/24) rolls around and no refund. Call again to find out what is going on and was told THERE IS NO RECORD OF MY REFUND DUE. So, I request an escalation and they have to send it to the refund department? Wow. Demanded I get a call back from a manager/supervisor and was told that call would be anywhere from 24-48 hours. Really? Takes that long to review after 4 calls and confirmations of my cancellation? WORST RENTAL CAR COMPANY EVER. Do not use this company! Horrible customer service, keeping records, etc. If you do not want to get screwed or taken advantage of, NEVER EVER USE THIS COMPANY!

Horrible. I rented a Standard rate car at the airport location. (Not the usual Representative I…read moreusually deal with when I get to Rockford) This Representative didn't have the car I rented. He only had a TORE UP Compact Ford Focus with stained seats, smelled horrible and it wouldn't accelerate in a timely manner. It dragged. It was a piece of trash. My family that saw the car were shocked. Several times the car almost stalled out on me. I am disabled with a very bad back and I had a hard time getting in and out of the car. Yet, I was charged for the Standard price. Beware!

***Kyle Stephans is the worst Hertz manager on the Planet. Period***…read more I never write posts, but the experience Kyle provided me today definitely warrants one... On Friday August 12th 2022 at 1130am I picked up a scheduled full size rental. The associate (Domenick) pulled a Jeep Cherokee out of the back and pulled it up to the front. As he was getting out of the car, he mentioned that he needed to put air into the back drivers side tire. With the assistance of his co-worker Austin, He put in 40 psi. I thought nothing of it and left with the car. the next morning at 730 am I went outside and the back rear drivers side tire was completely flat (out of air). I attempted to call the Hertz location but was unable to get a person on the phone. I thought they must be closed on the weekends. On Monday August 15th at 10 am I went back to the Hertz location in person to explain the situation and exchange the car for one that is functioning correctly. Domenick was not working this day so I spoke to the Manager, Kyle Stephans. I explained what occurred and Kyle wasn't remotely interested with hearing what occurred. He just chimed in immediately saying "you are going to have to pay for a new tire since you cannot prove that the nail was in the tire when i pulled off the rental lot". I saw Austin while there, and asked ifhe remebered the event that occurred that Friday when he had to assist Domenick with filling my tire and he said "Yes". But, Kyle didn't want to hear it. After a bit of back and forth, I asked for his name (up until this point I didn't know Kyle was his name) and he said he doesn't give his name out and turned his back to me a walked out of the store and into the lot. At that moment, another associate was walking toward me and walked by me and opened up a drawer in one of the cubicles. He handed me a business card with Kyle Stephans (Branch Manager) on it. I was FLOORED that the manager was the one treating me with such poor professionalism. I walked out of the office and called my credit card to file a dispute as well as called Hertz Corporate which is reversing my charges!!! I rarely leave reviews, but this particular situation was so appalling that I felt obligated to let the world know how bad of a Manager/Associate/Human-being Kyle Stephans is!!! Stay away from this location... Trust me!!!

This review is about Kyle only. Kyle, thank you so much for taking care of me today. 8 times is the…read moretotal number of times I called and spoke to him. He was great! Walked me through everything. In the end, my circumstances did not allow me to rent a vehicle but the next time I do, I will be sure to reach out to Kyle. He has my business! Thank you sir!

I would leave 1 start if I could. I had a business rental of a Nissan Sentra at a rate of $171/week…read morefor a month. We were going to be a day late so we called and let them know they said ok no problem and then we get a charge for $5196! $4513 over the agreement price for 1 day that they already knew about! The agent at the office and 2 phone agents were completely unhelpful. I am just dumbfounded how they could charge us so much and be so resistant to helping correct the problem!

Poor service reserved online and when I picked up the car they didn't have gave me another one…read morewhich was more pricey and they raised the ins crappy service unprofessional inexperienced workers

I swore I wouldn't rent a car again, but here we are…read more I rented a car while I was in town for a short trip to Madison. Because I needed to get around to meet someone and have a meeting or two I figured the best option would be to rent a car. When I arrived at the airport I headed downstairs by baggage. That's where all the car rental places were located. I headed to the National counter and was quickly greeted by Maddie. She pulled up my reservation. She was kind and pleasant. She let me know that they didn't have a ton of options left, and asked if I wanted a minivan. Now I would have jumped at the chance of getting the minivan had I not been the driver. So I politely declined the minivan. She let me know she could give me a Chevy Equinox, which I thought was fine. She gave me the keys, let me know where the car was located and gave me the drop off directions. I was in and out in less than 5 minutes, which was lovely. Dropping the car off was easy peasy. You just follow the signs to rental car drop off. Park in the designated National spot, and due to there not being someone outside, you drop the keys in the dropbox at the National counter inside. If I have to rent a car again in Madison, I'll use National.

Good painless rental and professional service - on both pick up at Madison, WI Airport and return…read moreat St. Louis MO airport.