Overall a pretty terrible rental experience at this location. My flight arrived 25 minutes early so…read moreI went to the counter 25 minutes before my scheduled pick up time and they casually checked me out and handed me the paperwork, only for me to unfold the paperwork and see that they charged me the equivalent of a half day rental without verbally mentioning the price hike. I went back to address the price discrepancy and the workers were beyond disrespectful and took no accountability for adjusting price without communicating the change to me at checkout. I then sat there for several more minutes until my exact checkout time hit on the clock so I could get my car at the price I signed in the contract. In addition to the horrible customer service, they don't have a selection of cars to choose from at pick up for President Circle members, and they're are all very basic and seemingly old vehicles. My assigned car was a Toyota sedan without Sirius XM. The one good thing was that the cars were onsite at the airport, so the pick up and drop off was quite easy without having to shuttle anywhere. Though I will maintain my Hertz loyalty because my experience is much better elsewhere, I wouldn't rent from this location.l again.

Picked up the car later and dropped it off before the reserved time. When I got the bill after I…read morehad already got on my flight back home they added a line literally called "Additional Charges" without any other description. Hertz will not help you because it's a franchise location and calling the actual location at the airport was just as worthless....

They are amazing friendly hard workers who are so knowledgeable. They make the experience so easy.read more

From the owner: Go Rentals specializing in vehicle rental for private aviation passengers and crew. New cars, low…read moremileage, sanitized for your protection and guaranteed delivery. Service area Boise, McCall and Sun Valley

I picked up a car this morning while mine is in the shop. This location coordinates with insurance…read morewhich makes things easy. They're also able to pick you up from the body shop, which saves you an Uber ride and additional cost. My agent was friendly and helpful. I wanted a compact or econo car so I wouldn't have to pay for a lot of gas. However, they had literally no cars so I ended up with a BMW SUV. While some people might be excited by that, the gas mileage for this vehicle is terrible. Also, if I need to rent beyond what my insurance covers I'll have to pay a much higher rate than the vehicle I wanted, which is annoying. I booked a car in advance weeks ago so I would have assumed they would have had the option I asked for available, but they didn't. That said, the employees here are nice, the space is clean, and the car I got is spotless and looks lovely. They didn't give me many extra charges other than gas and didn't give me a hard sell on the random additional things they offer (like more insurance or satellite radio) which I appreciated. Overall, I would use them again.

Stopped in the location to book an upcoming cross country trip, and the one agent in the location…read morewas too busy talking to her boss about scheduling new employees rather than tell her boss on the phone that she had to take care of a customer she continued to talk about scheduling someone new and talking about "Patrick not being happy about people moving their schedules around" or something. Not good Customer Sevice at all. I left after 10 min of this craziness.

Kudos to Megan S. for excellent service! When traveling, the hubby and I found that we have…read moreconsistently received good service from Enterprise. Nay to low budget rental companies. Awesome that their rental counter is located in baggage claim. No need for shuttles or trams to an offsite location. We were greeted by Megan and she found our reservation. For our brief stay in Boise, we got a nice Hyundai Sonata. We did the option to return the vehicle with a full tank and it was very, very inexpensive to fill it at $3.15 a gallon! There is currently construction going on around the structure where the vehicles enter and exit but, all was fine. When we returned the vehicle Megan was actually outside in the lot to assist us with the return. She is enthusiastic and helpful. Just awesome. Would definitely go with Enterprise again. 4 stars!

We did a 24hr rental and returned it to pick up a 1way. Everything on the 1st rental went well…read more Hopped off the plane, -5min walk to the desk. We had checked in online to avoid the hoopla & usually, with that, it's skip the desk just keys and go. Here, the desk is where you do everything, so, regular line & we were asked the same check in questions again (fuell, insurance and one more push for upgrade). The process was still quick & painless. The exit to pick up the cars was different- it felt like you were using an employee exit. The lot is a standard parking lot, accessible by anyone (no strips/ gate & there's construction going on. Return is the same. We dropped off & went directly inside to pick up a 1way rental to Spokane, d/t a flight issue. This was a close in rental, so, no option to check in online. This didn't really impact checkl in - same questions, just add initials & sign... took maybe an extra minute.We waited over an hour in line. There were 2 staff working the desk and there was an angry patron on the side, demanding a manager (loudly) as well as someone doing what appeared to be a long term rental. Those 2 clients took quite some time. Staff remained friendly throughout & were apologetic for the long wait. The 3 checking before us, & ours, were handled quickly & we made it to Spokane.

Alamo through Costco is always my play…read more Always easy check out Car was fine Friendly service

I would still recommend a extremely thorough walk thru and take pics. Look for weird cracks/marks…read morein Grills etc. I discussed how an untrained eye would not see damage in such a grill esp @ night. At pick up They dropped the charges. and o got refunded.

Not the best experience. I reserved a car from National today and the agent didn't have the car…read morereserved available for me. I have a feeling since I was taking car one way out of Boise and dropping off in Spokane that the selection was selectively limited. Kiosha (agent) not willing to work with me even though they had a plethora of full size SUV only allowed me the options of: Van, VW small SUV, or jeep wrangler. These cars did not fit our needs due to 4 passengers and luggage. Manager Miles rectified with friendly service with a Dodge Durango. Not the type of service I would expect from National and being an executive member. Felt like they only wanted to let certain cars out of inventory on one ways. Manager made up from what was going to be a one star review and I believe his name was Miles. Recommend Boise National update there process and let executive members select car and then check out. Avoids the hassle and confusion.

I'm an executive member and they could not get me a car when I needed one. Staff admitted they run…read moreout of cars every week in the summer? Why wouldn't National get more cars, if they are runing out of cars weekly? Very unfortunate had to Uber to hr drive becaseu National had nothing.

I'm a frequent traveler and rent from Avis several times a month. After traveling all day, I had to…read morewait in line for my car and was given a car with a dirty cracked windshield. Rather than waiting in line again, luckily, I took pictures of the cracked windshield. Sure enough, I received a charge for $600 for damage. I submitted photos with location and time stamps and explanation and still needed to call customer service for removal of the charge. Very poor customer service at this location.

Just want to these folks are Amazing!! I walked up to the counter received a free upgrade to a Jeep…read moreRubicon from a standard car. Signed everything and was on the road in minutes. Great staff and smooth pickup. Also want to say the drop off was a breeze again the staff was amazing checking in the jeep and helped through the construction to the terminal. Not about before but the staff here now is AWESOME!!!

I was given a rental that smelled like smoke at the Boise Airport. I was then charged for cleaning…read morethe rental car from the smoke smell even though I was the one who dealt with the smoke! I will never rent from them again!!!

UTTERLY WORST RENTAL AGENCY HANDS DOWN. Lesson learned! My wife & colleague rented a vehicle and…read morethis company submitted a claim against our insurance. I've always videoed to show before & after pics of a vehicle (sometimes in front of employee) that we rent from. Mind you that both drivers have 0 points and incidentally, didn't video it. Save yourself the headache & rent somewhere else! I had to deal with our insurance company & even mentioned that reviews for this branch had similar experiences to our agent. The employee who submitted the IR report was a L. Harmon for location #073502 located in Boise AP, ID. Poor business. Sadly, this is very negative review and wish that I was there.