So I went with my family to rent an suv there was barely anybody in the line. I waited 35min to…read moretalk to someone and they were not very professional and rude not polite at all. And also they did not have any car ready for rent.

I've called the enterprise on Russellville rd in bowling green and they had phone issue and told to…read morecall back as I did, I was left on hold without even notified of being put on hold and I've waited for almost 30 minutes. As I was automatically been put on hold on scottsville rd, as I've waited the same amount of time as I just need question to ask an employee. no customer service whatsoever

1000% highly recommend. Service. Quality. Friendly…read more Amazing. The staff was above and beyond. Personable, friendly, hospitable, fantastic. We rented a car for the weekend and was quick and efficient. We reserved weeks in advance and when we picked up Christine and Savannah went above and beyond. We look forward to using the company again.

I rented a car for Friday for my GrandFathers funeral. They called this morning before 9am to tell…read moreme I had no car. An hour later I get an email confirming my reservation so I called back to confirm. The same lady Trinity, proceeded to tell me to stop calling cause she has no cars. I asked for a manager but SHES THE ONLY ONE. I emailed the chat box and they confirmed I had a car. I've been ran around in circles all morning on top of everything I'm going through. After I said I would leave a BBB review they cancelled my reservation. Do not rent a car from them because they'll cancel you right before with no other option. Enterprise was nice enough to locate me a car and they ensured I would not be cancelled last minute.

This place was PACKED busy. The two person team working was doing great and maintaining their good…read morecustomer service but the phones were ringing and people coming in with and without reservations and returns. I returned forgot my garage door opener and had to come back. Just know they are busy and to be patient if using this location.

The car was OK but the Sat-Nav would turn itself off randomly. Hertz refused to recognise this and…read morerefund any money.

Not sure what others experienced but we ordered a vehicle through the website and it was a quick…read morepick-up and we were able to drop-off during Sunday no issues. Smaller location so may be tight squeeze when pulling in and dropping off.

Gave me a dirty car (dirty windshield and trash in car) and told me to come back for it to be…read morecleaned properly. Who has time for that? Customer service was extremely lacking.

If you're not using Avis in Bowling Green, you really ought to these guys are all about saving you…read moresome. Colin goes above and beyond to help make you happy.

Our car was in bad shape when we picked it up in Louisville: check engine light on, rear view…read moremirror broken, and tires with low pressure. We tried customer service and was told they couldn't help us and that we'd have to drive to a location to get a new car. We're in Tennessee now and have gone to every Avis location in Kentucky but none would so much as try to help. When our car finally dies, fuck Avis. They don't care.

I keep returning because I've never had any issues, and the customer representative, Kia, is…read moreterrific. She always smiles and takes the opportunity to chat, which is refreshing. She treats people with respect, and is very patient, too. Especially when I'm trying to lip read. She'll work with folks, too. Once I couldn't figure out the controls on a particular model and I didn't have the time to figure them out. So, I walked back in and she changed me out with another model. As for the fleet of rentals, they're always clean on the inside, and the only time it wasn't on the outside was once when it was 14°. But I've had no issues at this location, I can't say the same about other Lexington National locations. I've given up on renting elsewhere.

Had to visit LEX for business and always use National Car Rental, so obviously I came in to get my…read morecar upon landing. This is a smaller airport, so you have to get your keys from a counter, not from the Emerald Isle. The young girl working here was very helpful and friendly, I told her I needed a larger SUV since I needed to carry lots of coworkers and she gave me an Expedition. The vehicle was nicely taken care of and in great working order. Checking back in was quick and normal as the other locations, as all I needed to do was leave it in line with all other vehicles being returned and walk away! Another nice National Car Rental experience!

If I could give them zero stars, I would. Our bill went from $162 to $560 due to the shady dealings…read moreat this location. Dustin Lyndsey is the manager that we spoke to who was unwilling to work with customers that he knows are being ripped off. We needed to turn our vehicle in before 11am on Sat to not be charged an additional day. Online website stated the company closed at 1pm. (See picture provided). We turned the vehicle in at 12:30pm, knowing we would be charged an additional day. However, the business had closed at 12pm and no one was there to accept the vehicle (see picture). There's a very unprofessional, half-hazardly placed piece of tape covering the "1pm" close time and has "12pm" written on it. Very convenient that you know a vehicle is due to be turned in today and you decide to close an hour early. Although this was concerning to us, we saw other Yelp reviews and figured the manager was a trustworthy person and would be able to work with us when he opened up again. We turned the vehicle in by leaving the keys in the drop box. Next thing we know, our debit card is charged over $500 by Monday morning! Families like ours that save their money to travel and visit family once a year don't have $500 laying around to pay off rental car companies with shady hours and management unwilling to acknowledge that there was an issue with the way they post their hours. Considering the overall experience we had with Dustin refusing to work with us, the lack of workers at the pick up location, and the loss of savings we just experienced, we will never use Hertz again and will make it a point to tell everyone about this horrible experience. We will be contacting higher Hertz management as well.

Quick to deal with, going out of their way to make my vacation awesome!…read more These guys got me a car, when they said they would. They were very busy and still made me feel important to their business. I deffinately recommend Dustin, sales manager 270-683-1624

Best rent to own place period. They take extremely good care for their customers. Wouldn't…read morerecommend any other rent to own service. They also do price match or it's free. Excellent staff.