Waited an hour for the new manager George to finish with a client. Slow service. Ended up not…read moregetting a car. Terrible experience.

Makes spending money a breeze. Kohl and Anne were the best, professional, friendly, and very…read moreknowledgeable. I would not rent any place but here. These two employees are top notch.

This is a cute and small rental car location. It can be a little hard to find, but I love that…read moreAulani has a car rental location. The hours are very minimal for when it's open. However you can do a night drop with the keys at the front desk. Overall the staff here are very friendly and helpful. They even drove the car directly to me. If you want to explore the island, I 100% recommend this place!

On July 9, my adrenaline went skyrocketed because I was on a very time constraint to get from…read moreAulani to Kualoa Ranch, which is on the east side of the island. Back in February, at the time of booking, I was confirmed by Aulani booking staff that there would be someone at Alamo at 7:30 am to assist with car rental; thus, I kept by reservation at Kualoa Ranch UTV Raptor tour. To my shocking, two days prior to my car rental, I happened to find out that was not the case-Alamo does not open until 8:00 am. Whether there was a miscommunication between the two agencies, I was under great stress that 8:00 am processing paperwork and checking rental car would indeed delay my drive to Kualoa Ranch, and I would lose the tour experience and refund. But to a kind customer-in need saver, Nico, one of the Alamo staff was so thoughtful and compassionate to go out of his way to help get all the paperwork completed prior to business hour, so that I can be on the road immediately. My family and I were truly grateful for his kindness, empathy and unselfishness of his non-work hour to help get us to our first time experience at Kualoa Ranch excursion. If it wasn't for Nico, we would have probably missed it because that weekend just so happened having a fair next to the ranch, and there were so many cars. Nico, I hope you have an opportunity to see this review. I want to thank you again for all that you have done. Our summer highlight was really the experience of riding on the UTV Raptor and touring around the breathtaking view of the ranch, valley, and ocean. THANK YOU!!!!

We the Kama'aina gift package from Linda. She gave us the $200 Dave & Buster's card and lunch for…read more2 at Chibo's. We got everything she promised and there was no high pressure. We also got the $500 hotel card and saved us a huge amount on our travel to our daughters graduation. We highly recommend Linda. She is caring about her customers, it shows.

I recently had a family dinner and sat with some cousins who I hadn't seen in a while. They…read morestated they were thinking about a last minute trip to Hawaii. Oahu to be specific. I remembered a good friend from grade school lived there and in fact had a tour business. I called Linda and told her about my cousin. I forgot about the time change from the west coast so my 9am call was her alarm clock that morning. Whoops. They literally wanted to travel within a week. Linda gave her her personal contact info and asked me to pass to my cousin. Linda was able to book all there activities including a deep discount at a great beachfront hotel. She also saved them a ton on their activities. She even suggested several beaches and local eateries them. They had a great vacations and had activities every day. They inquired about an activity and she informed them it would be better from a different island. So they did not waste their time or money. They were so happy and now I am the favorite cousin.

We were picked up at the airport and delivered to our resort and then handed the keys to the Honda…read moreOdysseys. At time to leave they met us at the departure gates and they picked up the vans from us there with no hassle. it was a great service and sure made it easy on us.

Amazing service--truly white glove! Omar met me right at the baggage claim exit, so I didn't have…read moreto deal with the long rental car lines. He even dropped me off at my hotel, where my Range Rover was waiting for me in valet the next day exactly as arranged. The car itself was a showstopper--fully upgraded and a real head-turner. Pick-up was just as seamless: they collected the vehicle directly from my hotel valet and later dropped me off at the airport. Every step was smooth, friendly, and accommodating. An outstanding experience from start to finish--I highly recommend renting from 5V Motors!

4:38 Barry was great, easy…read more to work with and communicate via text. Car quality was beyond words...a definite head-turner and the best way to tour the island in a convertible. The icing on the cake was cruising in a BMW M4 Series in black with the light interior. The pick-up location was conveniently located steps from our hotel. Would definitely recommend. We'll be going through Barry on our next visit to the island. Mahalo for the sweet and priceless memories!

Rented a car from Barry, car was great but Barry was over an hour late and expected us to stay with…read morethe car. Got angry at us when we decided to drive around.

Super fast, friendly atmosphere. I was in and out of there in less than 30 minutes. Needed to get…read moremy keys programmed because someone stole my key fob and was looking for my car. They were able to help me so now whoever stole my key fob can't steal my car. Would definitely recommend these guys to anyone 10 out of 10 would go again.

Wow, truly a breath of fresh air in the car rental business. Hands down one of the best I've…read moreexperienced. I have traveled a lot for work/pleasure and know how to navigate rental car agencies pretty well. Every once in a while they get one over me, especially recent with the electric vehicle push. I also almost always avoid off airport rentals as a rule. Given the price and the glowing reviews I thought I would give Lucky Owl a shot. I'm very glad I did. The pickup process was super easy, just walked across the street from the southwest baggage claim where the pickup spot #4 was designated. Made the call and they were there rather quick. At the counter there was no sales push or tactics, they just verified my ID and CC then handed me the keys. Their rules were clearly laid out next to the window. They took photos of the cars condition and encouraged me to do the same. I also received the exact car stated on my reservation. No issues with the car for the 2 weeks we were there. Someone mentioned you blend in with their cars as a local, I don't know how but it did feel that way, hahaha. I especially liked the rubber floor mats which made cleaning easy. My one recommendation would be a trunk/hatch rubber mat. I know they are much harder to come by, but it would help with sandy beach gear. Speaking of, they even offer to rent beach gear! My airbnb came with some, but its great to know for next time. Drop off was just as easy as pickup. Their rental terms mention excess sand has a fee and there is a Texaco close to their location with vacuums. I wasn't sure if we had reached the "excess" level but why not treat the car with respect and clean up after yourself since Lucky Owl treated us well. When I got back they took a couple photos of the condition just like the pickup and had the shuttle ready to take me to the airport. No question I will be renting from here again next time in Oahu! They also have some friendly cats to greet you.

I have rented cars from this location before, and they have been good experiences overall, but this…read morepast experience where I rented a car from Enterprise Waipahu for three days was not a good one. My car was at Les Brodie Waipahu for repairs and the manager at Lex Brodie promised to pay for the first day of car rental. There was however a mix up and poor communication, and this has happened before, so I was charged for one extra day. I tried calling today, Saturday and waited on the phone for someone to pick up, and finally after a long wait, someone did, the manager Jorge. I explained to Jorge the situation, but he was not friendly nor helpful, I kept trying to have to tell him to call Lex Brodie and talk to them and fix this overcharge. Should've he have thought of this himself? So, I am still waiting for the accounting department of Enterprise Waipahu to refund my money and I hope they do. Depending how this situation is handled will determine if I will continue to rent cars from Enterprise Waipahu.

Poor communication. When I picked up a rental due to accident repair, Enterprise verbally…read moreconfirmed with repair shop I was approved for upgraded vehicle. After having rental for over 1 week, Enterprise calls and tells me I'm responsible for upgrade as repair shop is not approving upgraded rental. I had to call repair shop instead of Enterprise doing what they should be doing since they (Enterprise) confirmed vehicle size when I picked up rental. Enterprise did have initial notes that I was approved for upgraded vehicle when I picked up rental. Some where from when I picked up my vehicle and having for a week or so, there was a communication gap. I was left trying to fix it instead of Enterprise reviewing what was told to them initially and acting on that.

Another WOW experience! From the timeliness of shuttle pickup from the body shop, to check-in and…read moreintroduction to my rental, these guys were on point and so very friendly! First thanks goes to the lovely worker Palani (?) who kept great company during my ride back to Enterprise store. Vehicle drop off at Baba's Auto Gloss was at 8am, and within 10-12 mins, Palani was there with a huge welcoming smile to pick me up. Super full of Aloha Spirit dat one!! Haha :) Second shuttle ride from Enterprise to Baba's to grab my car was great, too. I forget the driver's name, but we had a nice conversation about life and our kids and how it is living here in Hawaii these days. Super down to earth, friendly peeps! Me being an old school type of gal, I really appreciate friendly face-to-face interactions with REAL people. Hopefully I won't need a rental any time soon, but if I do, I'll be sure to use this location as they have always been so kind to me. Thanks Waipahu team! :)

They fucked me over I paid for my car rental and my bank shows proof that I paid and they sent my…read morefile as unpaid to collections and customer service is wack they lie and set you up

The service from Rain was exceptional! The drop off and pick up from wherever you are located is…read morevery convenient. Rain was also very flexible on the return time making it easier for my family and I to do a little more exploring of the island. The vehicle we rented was brand new and got excellent fuel mileage. I highly recommend Rain's if you are visiting Oahu.

Rain was there for us every step of the way. We rented a Prius from him which saved us a fortune in…read moregas (since we drove all over the island) We also used his shuttle service to go to the airport. We loved supporting a small, local business and felt super cared for. He's the best! We will use him every time we come to Oahu.

Magical Train Ride Adventure!…read more We absolutely loved our experience on the historic Hawaiian Railway -- such a unique and beautiful way to explore Oahu's west side! From start to finish it was pure aloha vibes and family fun! Prices: Standard train ride tickets were around $18 for adults and $13 for kids (ages 2-12) (kids under 2 are free!), and we felt it was worth every penny for the experience and memories! Parking & Arrival: There's plenty of free parking right at the train station, which made arriving super easy and stress-free. We got there a little early to soak in the atmosphere before departure! Hours & Tour Times: The train runs on Wednesdays, Saturdays, and Sundays with departures like 12:00 PM and 3:00 PM, plus a couple of other times depending on the day -- perfect for planning your afternoon. Length & Route: The whole ride is about 90 minutes round-trip, slowly chugging through scenic parts of Oahu's Leeward coast with beautiful views of the ocean and mountains. The narration from the guide made the ride even more interesting! Stops & Fun: One of the best parts was the ice cream stop in Ko Olina -- we all hopped off for a cool treat at a little plaza and waved to neighbors along the way! Photo Ops Everywhere: There were so many spots perfect for photos -- seaside views, cute vintage train cars, and open-air seating made for great candid shots! Plus, we barely saw anyone else there during our ride, so it felt like we had the whole adventure to ourselves. Tips: * Arrive early to grab good seats and explore the train yard * Bring a camera (or phone!) -- the scenery is AMAZING * Don't forget a little extra cash for ice cream! Overall: This was one of our favorite experiences on Oahu -- kid-friendly, super scenic, and just plain fun. We're already talking about going back again next time!

First time ride on the Hawaiian Railroad Society's train from Ewa (Kapolei) to Kahe Point (past Ko…read moreOlina) late April 2026. It's a slow-paced easy ride with a narration of the area's past history and current status. Once the train entered onto the Ko Olina property the views were beautiful, especially up the sea cost. Passengers on both sides of the railcars switch seats to provide equal viewing opportunities. The seats are hard wood, so bring cushions. Overall a nice diversion and unique way to see the leeward (west) coastline of Oahu. Good for children especially. Staff very hospitable.