Today is Thursday evening 9/01/22. Two days after I attempted to rent a car from this Jefferson Avenue location on Tuesday, and that was with an appointment, which they say is required. I am still 'waiting' for them to call me when they actually Have the mid-size sedan which they told me to my face at the counter upon intake when I was dropped off by their driver from the collision shop that I had left my car at. Apparently my insurance only contracts with Enterprise. The young lady at the counter 1st mentioned there was a bit of a wait & suggested I go to the nearby Starbucks. Right as I was about to leave, I asked her approximately How Long? She then said 'about' an Hour!!! It was a very hot day, but I walked down to the opposite end of this shopping center and I stayed at the Salvation Army store for over an hour! Upon returning after 1:00pm (I had arrived at 12:00noon), I was told all they had was a Van!!!! I repeated what I was told that I was getting upon my arrival over an hour ago! We went round & round & then she said would you be ok with a Truck!!! I asked her why they told me I was getting a mid-sized sedan if they didn't have one?? She said they did not promise me that. That was just what they would try since that's what my insurance covered. Again, Not what I was told at intake. Then when I was getting close to possibly accepting a truck in my mind, she tells me it's not even there when I ask her how much longer!!!! I called my collision center to let them know since I know they work with these rental agencies. By this time I've been here 1 and a half hours!!! With an appointment!!! And No Car!! I tell my collision lady that I'm panicking because I have to bring my husband to a Scheduled Surgical Procedure!!! She recommended that I come back to get my car since they had not yet worked on it. I repeatedly tell the two ladies at enterprise that I am now crunched for time in order to get back home to take my husband to his surgical procedure & ... nothing!!! I finally say that I need them to bring me back to the collision place. I'm waiting but also panicked even more!! I call back my collision place & get the owner to come over & when I tell enterprise they tell me they now have Nissan Altima that can come over from the other location & I repeat that I cannot wait any longer! After finally getting a text response from my insurance & basically guilting him into making a call to enterprise, he says they (Maria) will call me when they get a car for me! Well, tomorrow will be day #4 if I get no call /no Car! Do Not use these people - at least not This location! read more

We use Enterprise for all of our car rental needs. Whether out of state or here in town they are our go too! Always friendly and helpful!!

I recently rented from this location and I was very pleasantly surprised with how well everything was run my rental experience was perfect in every way. The staff was friendly and professional they even allowed me to return the car almost an hour after hours to help with my very busy schedule. thank you read more

Front desk service was good. When you call you can't reach anybody and after 10 rings it cut you off and you have to redial. Please fix your phone, it's rude. read more

Enterprise has always taken care of me to ensure I am happy. They have spent days looking for a specific car for me even though they don't have to. Given me free upgrades without asking. Given me huge breaks in the rate if I had even a minor problem with a car. Always friendly when picking me up or taking home (never have to wait long for a ride). I will never use another rental company, they are customer service all stars, at least at the Murrieta / Temecula locations. John T (dont know spelling of last name) at the Murrieta location was the latest all star who helped get me a car for my two week vacation, thanks John read more

Update: October 19, 2017 I just LOVE this location. They have the BEAT customer service ever! Big props to Chris. Thank you so much for your help! I am not a fan of renting cars from Enterprise Rent-A-Car. My past experiences have been that their process for renting cars was one of the slowest in the industry. However, my last three rentals have been with Rick enterprise Rent-A-Car. My opinion of the corporation has taken a 180° turn. Not only is the process of renting a car much smoother, but the level of customer service beats that of its competitors. I wish I had gathered the names of the representatives on my last two car rental experiences. However, this time, I made sure to get the representative's name. Hats off goes to Chris. He did an exceptional job of ensuring that I had the car I wanted and needed. As well, this location honors veterans and first responders. Enterprises rates are fair and extremely competitive. I now rank them number one for my car rental needs. read more

Jeff is the reason for the 5-star review. Though his lobby was fully, he treated every customer with patience. He was efficient during the check-in and check-out process. I will definitely be going back for all future car rental needs. Thanks Jeff. read more

This location is awesome. I feel like a celebrity or someone really important Whenever I deal with them. Dylan, in particular has been very attentive to my needs and I feel they genuinely care to make sure I am completely satisfied beyond question. For example, I tried to call but was put on hold because they were busy. I hung up to call back later so as to not Disturb them during their busy time. Dylan had noticed on caller ID that I had called, and within 2 minutes called me back to make sure my needs were met. I can't tell you the last time I felt so catered to and important to be treated with such courtesy and respect. Everyone at that location is above and beyond courteous and helpful, but Dylan is the one in particular that stands out above the rest. read more

Jeff and the rest of the staff was amazing. Very attentive. I left my air pods in my rental and they found them and delivers the right away. Also I lost my key in Vegas and had to get a whole new rental to drive home and enterprise covered the cost of the new rental. Excellent customer service. I will only rent through enterprise in the future. read more

I've rented at this location several times without incident. I've always reserved through their website and the car has always been there. I feel bad for the previous reviewer but I just can't commiserate. What makes this location a bit better than their office on Ynez is the amount of parking. At the Ynez location, they're sharing parking spaces with several automotive businesses and it can get tight very quickly (that's what she said). But at the Jefferson location, parking is a breeze. The shopping center the branch is located in is never busy and there are plenty of parking options. However, just like the Ynez location, they cannot accommodate Sunday pick-ups. You can drop-off on Sunday so long as you submit your keys in the drop-box prior to the branch opening on Monday. Failure to do so will result in you being charged for an extra day. Your options are limited... read more

Alex Hodges went above and beyond to help me with my car rental and delivered great customer service. There was some back and forth with an insurance company but he made sure that I got taken care of and into a great rental. Thanks Alex! read more

Dale at the Jefferson office in Temecula is wonderful! With my car in the body shop I needed a rental. When my first vehicle didn't work for me, he happily swapped me into the right vehicle. The Enterprise rep at the body shop told me to swap cars at the Madison office. That all would be fine. Everyone there was curt and rude and I was given a dirty vehicle that had issues. I want going to return to them but went over to the Jefferson office and let Dale take care of me. I told him I would never use the Madison office again and I'll only use the Jefferson office. They're a customer service oriented business. I saw none of that in the Madison office. But I highly recommend the Jefferson office and especially Dale. read more

Reserved a mini van via Hotwire for a family trip to northern cali a few weeks ago. Received a confirmation email from Hotwire immediately after reserving and a second email a couple days prior to scheduled pickup (note: the second email confirmation clearly stated that no action was necessary from my end, meaning I did not have to contact enterprise to confirm). Showed up on-time for pick up the morning of travel and they did not have a van for us. Tried to give us a janky one, but we weren't having that. They claimed they were waiting for another customer to return one and he was running late. More than half an hour later, dude returns the van, but then they tell us it needed to be serviced, so they can't give it to us. They then proceeded to blame us for the mixup and claimed that they called my phone the previous day to confirm, but I apparently provided the wrong contact number?! Lies, I tell ya! Remember what I mentioned about that second email saying that I didn't need to confirm with enterprise? Uh huh. Anyway, while we were waiting for them to un-f**k themselves, I called around to see if other places had available mini vans to no avail. We were already an hour late into our schedule at this point. Finally, they offered us a buick as an alternative - and at the rate that we reserved the van for, which was nice. Still, we were less than satisfied and will probably not be using this location again. read more

The staff of over at the Temecula store were pretty amazing. After I received an "upgraded vehicle" VW Convertible, I told them after one day it wouldn't work for my business, they put me in a small SUV which worked much better. Richard and walwcially Jessie Harris made me feel like I was a valued customer. Very rare in business these days. read more

Always rent my cars here (three times this year) can't go wrong with this location. Always fast anyways friendly. They just never do me wrong. Everyone is on it. Everyone is friendly and everyone is helpful. read more

Unfoftunately, I can't leave a 10-star rating. But I needed to extend the rental one more day and turn it in at a different location, and the girl on the phone helped me out alot. This definitely sealed me in as a future enterprise customer over Hertz and Avis and all the other guys. Enterprise (at least the Temecula one) cares about you as a customer. read more

The fist time I was looking to rent a car in the area it took 4.5 hours . The second time it took 9. I don't know how these businesses still stay in business-they will even confirm your request online and then you show up and they don't have a car. Ridiculous! This particular location saved the day and not only that, but I had the best customer experience I've had in months thanks to Chris A. Unless you can deal with him, I'd say try looking in Corona for a car-everywhere else more inland is horrible. read more

Jesse did a fabulous job checking us in. We never had to leave the comfort of the car. She was very kind and professional.

Nothing speaks to a Business more than product and service and today Enterprise thoroughly impressed with both. John and another gentlemen that I came to find out was a USC Grad, were responsive, amicable, and very enthusiastic. Besides the fact that I was there because of a collision on a 20 hour road trip, the entire team smiled and acted professionally very promptly. Then a follow up call in the evening. Kudos to you all there today - 8/9/16! read more

Sheena was at my pickup location in less than 5 minutes. However, even after deciding I didn't need a rental car, she was still so professional and helpful in figuring out my next move to fix my car. She could've just as easily walked back out of the shop once I decided not to keep my car at this auto shop. Instead, she gave me advice on next steps and ensured that was the route i wanted to go before leaving. There is no doubt that I will be reaching out to Sheena should the need arise for me to have a rental car. Thanks! read more

Alex helped and had great customer service. He picked me up and was very proficient and knowledgeable. My insurance company paid for the rental and Alex's speedy service had me on the road in my rental in less than 10 minutes. I believe management has changed since the negative reviews in the past and would recommend people give this Enterprise a chance. read more

Enterprise Rent-A-Car - Car Rental Near Me - Temecula, California

My insurance company set me up with this location. They did pick me up from a repair shop in a timely manner. However they did not have the car I had reserved ready. This was a problem for other customers on that day. I received a fuel efficient car but it was on E!!!!!!!! That was a little bit ridiculous. They did offer to go fill up but I said no thanks because I was in a hurry and needed to return to work. I returned it in the condition I received it with no problems. The staff was really friendly and tried their best. But it didn't seem like they had a large selection in their lot. read more

This is not a location I would rent a vehicle from. They give me a car with a quarter of a tank of gas and I told me I could drive to my destination with that amount of fuel. I made it a little over half way and the fuel light was already on. I was on the freeway and had to get off, find gas and then continue on. Why are they so lazy that they cannot provide a full tank of fuel to start with. I then call Hertz customer support and they give me the run around. This is the last time I will ever rent from them if this is they way they treat there customer. I will be interested to see if they ever try and contact me. Be aware. read more

This place does some serious business! Cannot believe how busy they are. That said - everyone was very professional and thorough in renting my car. I wanted to test drive a vehicle because I am considering a purchase- they set me up with the make and model and with a great price. They even tried to locate my 2nd option (it was unavailable) but they were very courteous and patient. Would definitely rent from them in the future. read more

I had a car reserved at another rental place up the street (won't say the name but it starts with an 'A; and ends with an 's'.  When I arrived I was told that no cars were available and they would call me in 1-2 hours...uninterested employees offered no help or possible solution.  Walked into Enterprise on Jefferson and Paige was awesome.  She was able to find me what I needed at the Enterprise a couple of miles away (on Ynez).  Both Paige and Jimmy (Ynez location) were very friendly and efficient.  I will continue to use and recommend Enterprise. read more

Enterprise cancels your reservation if you do not pick up within 30 minutes of the scheduled time. And of course if you want a car, you are forced to pay for a much larger vehicle. Bad way to treat your clients. Got more than one star because the attendant did what he could do to make it right. read more

Seriously long wait. They knew I was coming... I had a confirmed appointment!They are busy enough which doesn't explain why they can't keep their bathrooms clean! Toilet paper off the roll! An old dirty open container with no pump for soap which means you have to pick it up and pour it in your hand... gross! No toilet seat liners and it's filthy! Clean bathrooms are not that difficult. Come on Enterprise you can do better. read more

By far best experience Dale helped us he made us smile and made us feel like Enterprise genuinely cared about us! I recommend even if it's out of your way to visit this location for best customer care! read more

Enterprise Rent-A-Car - Car Rental Near Me - Temecula, California

The worst customer service I've ever experienced. The auto shop I'm waiting at called for my rental car at 3pm. At 3:30pm they called again and were told the car was on the way already (less than a mile away). At 3:45pm they called again and they said the car would be here in 5 minutes. It's now 4pm and still no car. Sometimes things are late, but the lies are unacceptable. We also had an appointment so they should've had this planned for. read more

Great service polite efficient staff , I do recommend this location, prices are competitive however if you need a ride or shuttle to your car , the wait is ridiculous, this plaza is kind of sketchy so I didn't want to leave my car here for three days I ended up waiting over 30 minutes for a ride to somewhere within a mile radius . read more

BEWARE!!!! THESE PEOPLE WILL RENT YOU A DAMAGED CAR, THEN BLAME YOU FOR THE DAMAGE, AND ATTEMPT TO MAKE AN INSURANCE CLAIM AGAINST YOU!!! SCAMMER THIEVES!!! I have an excellent driving record, no tickets, no accidents, and I rented a car from these people for a week. Long story short, The guy who walked me out to the car to do the inspection did a VERY quick once over of the car. I pointed out SEVERAL nicks, scratches, scrapes, ect...and I was told those are all normal wear and tear. Ok, fine. He took 1 or 2 minutes to walk around the car, as did I. Upon returning the car KRISTINE MOORE, the so called manager, calls me up and says that there is damage on the car, and I am resposible. I asked her where the damager was, and she stumbled around trying to explain it to me. I believe she said, FINALLY, after I pressed her, its under the door panel. I said ARE YOU FREAKING KIDDING ME? ITS UNDER THE CAR???? She quickly changed her choice of words to, theres a dent on the door panel. We circled back and took pictures and videos of the car. This lady MUST be crazy if she thinks I am resposible for a dent/scrape on the UNDER side of the car. The man who did the quick once over on the vehicle, to report damage before he handed the car to me NEVER GOT ON HIS HANDS AND KNEES to check out this car, and NEITHER did I. Its absurd!!! I am posting pics of the damage while on the ground, and then looking down at it while standing in the SAME SPOT. I refuse to be held accountable for these morons. I will never rent here again, and I STRONGLY suggest you dont either. God forbid you dont look UNDER THE CAR for damage, or if its not a sunny day, WHO KNOWS what you might miss, and what they will try and pin on you. These people have LOST THEIR MINDS if they think they can pin a false accident report on me, and have me pick up the tab for their jacked up car. DISGUSTING, SCAMMING, TRASH. Now I am off to contact my lawyer. read more

Enterprise Rent-A-Car - Side door panel that has HIDDEN DAMAGE FROM UNDER THE CAR. Normal right? See next pic for damage they are trying to pin on us! - Car Rental Near Me - Temecula, California

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I have had my best experiences renting cars at this location. Great service. Great people.

Katelyn Lyons was very professional and knowledgable explaining the rental policy. She also welcome us as if we were family and walked us out to our clean, ready to drive new F150. Katelyn walked with us around the vehicle and helped inspect the vehicle. Something most car rental company don't do. I previous got quotes from other company and there was no comparison to what Enterprise had to offered. Thank you Katelyn for making our experience very enjoyable. We will definitely come back again. R/ Mr. & Mrs. C Davis read more

So rude. I reserved an economy car online and I go to pick up and they gave me a truck. It was nice and all but I commute to Oceanside and Dana point. Then when I return it I get stuck in massive traffic coming home and I call to let them know I'll be a couple mins after 6 and she tells me she won't wait past 615. I arrived at 607 and the door was locked. When I looked inside a girl ducked behind the desk. After about a min I knocked and she finally came out with a bad attitude.def will not return. I will go back to the one of ynez. Much better customer service. read more

This location is the worst for renting a car. We went there twice trying to get a car that we reserved (had email reservation confirmation and everything) and both times they said they didn't have a car for us. In fact the second time they even tried to tell me that my reservation was for a few days later than my email confirmation stated AND it was supposedly rented for a Sunday when they aren't even open! Un fricken believeable! Stay away from this location......far away. read more

Great service. Really quick to get you in and out. On a downside we got a car that smelled like an ashtray but I called and told them the issue and they swapped it out right away no questions asked. I'll definitely go back. read more

Absolutely my go to location to rent a vehicle!! Love the customer service they truly go above and beyond. I have been with this particular store for the past 2 years. Where as before I use to just go to any location. I make the effort to drive to this store. I live 20 minutes away. Thank you for your continued service. read more

Wonderful customer service! Knowledgeable, friendly, and helpful staff. I'm so happy I went with Enterprise while my car was at the dealership getting serviced. I've rented at other car rentals on the same block and it was a nightmare: dirty smoky cars, overcharging, lackluster staff, I was just dreading doing this again. But thankfully this location more than exceeded my expectations. It was also nice during the initial inspection that the staff didn't rush me and actually pointed out blemishes and marks for me to make sure I saw everything. I will definitely come here again and for anyone looking for a hassle free rental, don't bother with the other locations, just go to Enterprise on Jefferson. read more

I didn't want to drive my POS to Vegas so I decided to rent a car from Enterprise. I have used this location before. They are very friendly, accommodating and efficient. They gave us a Jeep Compass suv. I really liked it. It was a nice comfy ride. Great customer service. I will be happy to recommend Enterprise to friends and family. I will also use them again if the need should arise. read more

Fast service , friendly staff . Got me back on the road fast . Would recomend to anyone!!!!!