Everyone was nice and I easily extended my reservation multiple times over the phone. The bill was…read morescary, but that's because I had the car out for over a week. Linda shuttled me home, she is the coolest! She made my day by being kind and friendly :)

I have rented from Triangle Rent A Car on many occasions for our catering business and everyone of…read morethe experiences have been seamless! They are professionals, the vehicles are always clean and ready to go when I arrive for my pick up, and they are less expensive than their competition with much better service!

I rent from this location everything and there is an employee here I believe her name is Kea and…read moreshe is AMAZING!!!!! Whether she is helping me or another customer, she is always helpful and kind. I've been renting from enterprise for almost 16 years and she is one my favorites. Love enterprise. You all have never let me down.

First, I want to give kudos to the manager who seems to be working hard to satisfy customers. For…read morethe most part, the majority of the employees also seem nice and responsible. However, you cannot be assured that the type of car you reserve actually is available in this location's inventory just because you received a reservation confirmation. I received a call after receiving my reservation confirmation informing me that the size/type of car I reserved was actually not available -- in spite of the confirmation -- because the online reservation system is not connected in any way to the local inventory, particularly if your reservation is same day. Fortunately, by the time I arrived, someone had returned a car that fit my needs so everything worked out. When I returned the car, however, the person who checked my rental car back in quickly alleged that I'd somehow done minor damage to the car -- a minor issue that had been present before I received the car. I asked to speak with the manager who resolved the issue. Be careful to really, really check the car you receive out and perhaps even take photos just in case you miss something!!! I should have known this but was having a stressful day when I picked up the car (unexpected car repairs on my own car) and didn't cross my t's and dot my i's.

We purchased a used car from University Ford Durham and ended up spending an additional $3000…read morewithin 11 days to make the brakes road worthy. We have a BBB claim open that they haven't even bothered to address. If you are in the market for a used car, I would highly suggest you look elsewhere. This dealership doesn't stand by the cars they sell and lets dangerous cars leave their lot. Unless you don't mind spending an additional 25% above purchase price to make the vehicle road worthy, think twice about doing business with this dealership.

I had a wonderful experience with this dealership today. I found the used car I wanted on their…read morewebsite yesterday. I reached out to the manager who assigned me to a salesman. I completed the loan pre-qualification online last night and drove from Charlotte to Durham today to test drive the car. David, my salesman, was helpful and not pushy at all. He took his time to explain everything and happily showed me another car that I was also considering. I had the car thoroughly inspected by Adam, my trusted mechanic there, and proceeded to purchase the car. TJ took care of the financing package for me and was very friendly and helpful, answering all of my questions. All in all, I feel like the price was fair and I'm happy what they gave me for my trade in. I would definitely shop with them again for our family's next car.

I just rented a car through and online discount system. The lady at the counter was EXTREMELY…read morerude. There was an issue with the contract that didn't match what I signed up for online, but the lady said she couldn't change it. I get into the car and the interior smells of BO, and halfway through my trip the check engine light comes on. I will never rent from these people again.

I received FIVE-STAR service ! I am not sure of some bad reviews. Preston and Miked help me…read morewith my Geico rental. They could not pick me up at home, so they called a Lyft driver to fetch me from my house. Preston processed me in an efficient manner. Very professional. This is a BUSY place, so don't come in expecting to waited on immediately. Especially if it's 5 PM. They had several cars and SUV's to choose from. Gecio had changed my allotted time, (which i didn't know) and Preston called me to let me know, or otherwise I would have had to pay out of pocket expenses. Could be happier with my experience. !!

Beware of Hertz--poor customer service and hazardous parking lot! The corporate office in FL is…read moreaware & nothing has been done. On July 15, 2026, I went to Hertz to pick up a rental car reserved under my name by my insurance company. When I parked at Hertz, I backed into a parking space, which is my customary practice because it allows me to evaluate my surroundings while entering the space rather than while backing into active traffic when leaving. The parking space appeared to be an ordinary, designated parking space. It was marked with the same white parking lines as the surrounding spaces and contained none of the features that would alert a reasonable driver that the space should not be used. Specifically: * There was no striped exclusion area. * There were no hazard markings. * There were no protective bollards. * There were no wheel stops. * There was no signage indicating the space was unavailable for parking. A reasonable customer would conclude that this was a legitimate parking space. As I backed into the parking space, the sign support was located at the rear of the parking space. Extending from that support was an obsolete sign that projected into the parking area at a height above a driver's normal line of sight while backing into the space. Because the sign projected from the support above a driver's normal line of sight while backing into the parking space, it was not an obvious hazard to a driver using the marked parking space as intended. However, it was positioned at approximately the same height as the rear window of my vehicle. As I continued backing into the marked parking space, the sign broke and struck the rear window, shattering the back glass. The sign support itself did not strike my vehicle; rather, it was the obsolete sign extending from the support that caused the damage. It is also noteworthy that my vehicle is equipped with rear cameras and rear obstacle detection systems designed to alert drivers to hazards while backing. During this incident, neither the rear camera nor the vehicle's rear alert system detected or warned me of the presence of the obsolete sign. Based on the position and height of the sign, it projected above the normal detection zone of these safety features while remaining at a height capable of striking the rear window of my vehicle. This further illustrates that the hazard was not readily apparent to a driver using the parking space in a normal and prudent manner. Enclosed are photographs of the parking area, the obsolete sign, and the surrounding parking spaces. For clarity, the photographs show my vehicle parked in the parking space adjacent to the one where the incident occurred. Immediately after the incident, I moved my vehicle to prevent further damage and to avoid obstructing the parking lot. The photographs are provided to accurately depict the location and configuration of the obsolete sign, the parking spaces, and the conditions that existed at the time of the incident. The attached photographs accurately depict that the parking space where the incident occurred was marked and presented in the same manner as the adjacent parking spaces, with no visible indication that it should not be used or that an overhead hazard existed behind the space. As a direct result of the hazardous condition within what appeared to be a designated parking space, I incurred $406.72 to replace my shattered rear window. I made every reasonable effort to minimize the cost of repairs by removing broken glass myself, cleaning the vehicle, and requesting that the recycling fee be waived. I also obtained a second estimate from CarLoop Mobile Glass for $649.00 and selected the less expensive repair option to reduce the overall damages. This incident was entirely preventable. Customers should be able to rely upon a designated parking space being reasonably safe for its intended use. The obsolete sign was mounted on a support located at the rear of the parking space and projected into the space at a height that was above a driver's normal field of view while backing into the space, yet directly in the path of a vehicle's rear window. The parking space contained no striping, wheel stop, bollards, barriers, or other warning devices to indicate that the space should not be used or that a hazard existed behind it. A reasonable customer would have no reason to anticipate that an obsolete sign extended into the parking space at a height capable of striking the rear window of a vehicle. I also believe it is relevant to note that I have been a licensed driver for approximately 37 years and have maintained an excellent driving record throughout that time. During my entire driving history, I have received only one speeding citation and have never been involved in an incident comparable to this. This incident was not the result of reckless or careless driving, but rather the presence of an unexpected and unmarked hazard within what was presented to customers as a usable parking space.

Wow, I haven't been treated this rudely in a long time. Turns out it was by the managers of this…read morelocation. They were blocking thru traffic chatting in two cars. After waiting several minutes I asked them politely to move. They continued to chat. When I said how rude they were once inside the manager, Joana, accused me of being the one who was rude. Even the employees detailing cars asked them to move and then just shrugged and said they were the bosses. I hope enterprise can hold a higher standard for how its leaders treats their customers. It was also really dirty inside. I don't think they've vacuumed in a year.

This was always my favorite enterprise rental place. I drove out of my way to come here because the…read moreservice was excellent. I have given them excellent reviews on many platforms, most often in their company surveys. I know business is hard, they have had to decrease the hours. But the service is not excellent any longer. I just was caught in traffic and needed to pick up a car, thinking I could get there by seven before they close, now they close at six. I began calling at 5:45 to ask if they could remain open for two minutes. I was put on hold repeatedly never picked up until one minute before close. I asked if she could stay open a few minutes so I could pick up the car. She told me that the safe was already locked. I arrived at 6:02. In the past, I could've counted on someone helping me out. Not any longer. When I asked when they stopped answering the phone, she said she picked up and got dead air. But I was on hold repeatedly and never picked up. I truly looked forward to renting my cars here a few times a month. My loyalty is now broken and I will just go to whatever company is closest and most convenient. I always was a loyal customer for Enterprise, especially this location, because I still felt like a customer, valued. That is no longer the case, sadly.

Kudos to the National Budget Rent customer support. BUT...the local franchise charged me for 2 days…read moredespite my clearly reserving the truck over the phone for 24 hrs. There was also a " $3/day cost recovery fee" which is apparently another BS fee charged arbitrarily by the franchise. Seemingly the local franchise is permitted by HQ to charge additional fees and costs which you are not aware until you are ready to pick up your truck and essentially SOL. This 'policy' therefore seems to be specific to this location so do yourself the favor, avoid this particular location and choose a different Budget location to avoid the hassle and complaining to HQ in order to get your refund.

Due to the body shop extending my car being in the shop I had no plans on extending my rental. I…read morewas met with overall great customer service and a complete breakdown of everything. Thank you Kamila (hopefully i got your name right) for being patience and ensuring i had full understanding of the situation. I definitely recommend this place!

They told me to call back at 11:30 on Saturday to see if they had a rental available. I called,…read morethey put me on hold for 25 minutes never came back to my call, and closed the office for the day. Fantastic customer service

If you bring back a rental to this place from another Enterprise, make sure that you have your pink…read moreslip. They tried to make out that my rental had "scratches" on the door panel. I wiped the "scratches off" with my hand- merely dirt- no joke. I ended up driving my rental back to the original pick up site where, even they could not find any "scratches". It was a pain because I was in a time crunch. This branch needs to train their staff. I certainly did not need the stress and made to feel like I was under the microscope.

I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.