I had an excellent experience at Livermore Toyota thanks to Arkadi and the Livermore team! I…read morerecently purchased a 2026 Toyota Camry, and he made the entire process easy and stress-free. Arkadi didn't just sell me a car he took the time to explain all of the features, answered all of my questions, and even helped me set up my Apple CarPlay before I left. I truly appreciated how patient, knowledgeable, and helpful he was. If you're shopping for a new car, I highly recommend asking for Arkadi. Thank you for the outstanding customer service!

Anthony Nordstrom was awesome! His communication was prompt, efficient, and honest. I was contacted…read morefollowing an inquiry I made to sell my Toyota corolla S. He made an effort to come to me instead of me driving to Livermore for the sale, was transparent about the inter workings of the industry as I had expressed I was not familiar at all, and made sure to give true value for what the car was worth. I also really appreciate the customer service. He is a very down to earth, social person. Selling my car didn't feel like a transaction with a random stranger. It felt like I was handing off my car knowing it'd be in good hands. I also appreciate his work ethic. He is great at what he does and there should be more honest, and pleasant individuals in the industry like Anthony Nordstrom! Thanks again my guy! Truly a cool dude.

This storage facility is run by Poorly in this kind of business…read more Poor service and they keeps raising rents or insurance on any storage unit you rent. Just look for another facility is your best bet and save the headache. You will be glad you did like me.

They still owe me a refund and have not given it to me. Almost 200 dollars which they drafted from…read moremy bank account after I vacated the property. If you value your money and your belongings, go elsewhere.

After my tire completely blew out and went flat, I was stuck on a major highway at a bend. It was…read morepretty scary and I was anxious to get some help. Russ showed up about 20 mins after I called and he was very sweet. He got me on the tow truck right away, drove me over to a rest area and changed my tire quickly. After 20 mins and $225, I was back on the road. Unfortunately, I didn't have a spare tire but rather a donut. Russ was concerned about the car drive I had home and I could just tell he really cared. He was a sweet man and I felt a little more comforted after a shit show of a day. Lol Thank you so much for your help Russ!

Absolutely the worst experience I've ever had with a towing company. They towed my car from a spot…read moreI had every right to park in, and when I called to sort it out, the nightmare really began. They charge ridiculous fees to get my vehicle, they started calling me repeatedly--It turned into straight-up harassment. They are being reported to every single agency and spam site online.

I have recently purchased my first 2023 Land Rover Defender from Livermore Land Rover. Louie Salas…read morehandled my purchase from start to finish and he was great. He provided timely details of the vehicle through videos and pictures as I was making this purchase from Orange County. Sayed Akbari was also great on the Finance side and made sure that my experience was smooth with the closing this purchase. I do recommend Livermore Land Rover, Louie and Sayed on your Land Rover journey.

To all who are considering doing business at a LAPIS dealership (be it Porsche, Audi, Land Rover,…read moreHonda, Ferrari or Mercedes-Benz). Here is my experience...and it's not a good one. I had sought out a particular vehicle and finally found one of interest; the problem was, it was over 500 miles away in Southern California (I live in Northern California). However, even if the vehicle was in the area, I would still need to perform some type of due diligence, in order to assure I was purchasing a sound/functional vehicle. That said, I found a Lapis Dealership only 20 minutes away from where the vehicle resided and made an appointment for a Pre-Purchase Inspection (cost $740). Days later, I was contacted by the service manager and told the vehicle was in good condition, although it still needed some suspension work and to replace a few leaking seals. With this endorsement in hand, I purchased the vehicle and had it shipped to Northern California. Upon arrival, I immediately noticed the following: * No AC * No headlights * Windshield wipers inoperable * Antenna won't retract * Parking brake won't hold * Tachometer won't go above 2,000 * Windows require manual intervention to operate * Each door lock is keyed differently and neither works with the keys * Erratic Idle/RPM * Rear shocks leaking * Fuel leaks * Oil leaking from bell housing/main seal For those of you not familiar with cars, most of these items (some safety-related) would have been easy to identify by either pushing some buttons in the driver's compartment or readily visible with the vehicle up on a car lift). THE TOTAL COST OF RECTIFYING THESE ISSUES HAS RESULTED IN A REPAIR BILL EXCEEDING $30,000! Of course, I was less than pleased and contacted the dealership. While they were willing to refund my $740, they were totally unwilling to accept any responsibility for their obvious mechanical oversights...essentially just patting me on the head and hoping I would just go away! Well, $30,000 is a huge chunk of change and I wasn't willing to go away quietly. I contacted the Customer Care Manager and Customer Service Department for the car manufacturer and both told me the COO of LAPIS/Mark Venti would be my main contact for resolving this issue. However, after numerous attempts to contact Mr Venti to resolve this issue, my communiques (email, as well as certified mail) have fallen on deaf ears - NO RESPONSE WHATSOEVER. While it took every fiber of my being while writing this, I have refrained from utilizing 4-letter expletives to portray my displeasure, although a $30,000+ bill to cover their mistakes is pretty close to a living hell. In short, BEWARE the LAPIS Dealership Group does not have your back! I would highly recommend you seek out alternatives to a LAPIS Dealership!

I had an excellent experience working with Shamika during the return of my Subaru Solterra lease…read more She was professional, knowledgeable, and took the time to explain the process clearly from start to finish. What could have been a stressful experience was made smooth and straightforward because of her patience, attention to detail, and outstanding customer service. Shamika was responsive to my questions, transparent about my options, and ensured that all paperwork and next steps were handled efficiently. I truly appreciate her willingness to assist and her commitment to providing a positive customer experience. Thank you, Shamika, for your professionalism and support. It was a pleasure working with you.

Recently, we had a flat tire late at night. In trying to change the tire, we could not get one of…read morethe lug nuts off. We had to tow the car to a local garage and wait til the next morning to get service. They found that when my tires were last rotated, the nut was cross-threaded. It cost me 215 dollars to replace the stud and nut. The last garage to rotate the tires was Livermore Subaru. I left two messages for the Service Manager to discuss my experience. I was never called back. Very disappointed. I will not go back to Livermore Subaru again.

Great experience buying our CRV from David. He was very…read morepatient and informative and made the whole process very smooth. The whole staff was very easy to work with and No pressure at all. Would do business with again!

This place might have been the best Honda we've been to. Great customer service a salesman came out…read moreright away the second we got there and David Modic the salesman helps us get the right car immediately he is nice and helpful also he is always cracking jokes and funny always has a smile. Really recommend this dealership if you're looking for a Honda.

Love the valet service and friendly management. Takes the issue of parking the trailer between…read moreothers off of us.

Amazing managers with awesome customer service experience. I have two of my trailers there, one…read moremore coming soon. They can also leave it out for you during after hours. Amazing team!

They had my tire size available and had me in within 15 minutes of calling. Super friendly and…read morenice. The waiting room is comfortable and clean. They offer coffee and water as amenities. There pricing was competitive and better than other places nearby. Super glad I was able to get my car serviced here. Thank you!

My car's CVT malfunctioned on the way home from work. I was really blessed that Bruce's was around…read morethe corner from my job to drop it off and check it. Thank goodness Jorge let me drop it off before they closed. Jorge was very helpful and Amanda was really kind in letting me stay after they closed to wait for my ride home. (Thanks for the tip on that taqueria BTW.) They both went beyond what customer service is about. I just hope that the service (if any) doesn't cost too much. Just wanted to Thank them both.