Mike and his team were incredible from start to finish. Our glass shower door had broken, and…read moreseveral other companies on Yelp told us it couldn't be replaced without redoing the entire surround--quotes were upwards of $2,000. Mike responded quickly to my inquiry, came out the same week to assess the situation, and confirmed he could replace just the door. The first door that arrived had a scratch on it, and Mike immediately called to let me know. He refused to install anything less than perfect and reordered the panel without hesitation. When the new door came in, the installation took less than 30 minutes and the quality is excellent. We are completely satisfied and highly recommend this team. Honest, responsive, and committed to doing the job right.

Mike (and his assistant) from Shower Glass Installation came out this morning to replace my old…read moresliding shower doors. I ordered the doors from Home Depot and scheduled the install after they were delivered. Mike was on time, laid down a protective mat over the travertine tile, removed and took away the old doors, installed the new ones, and cleaned everything up when they were done. I would use them again without hesitation!

Scott was able to give me a quote over the phone for a large replacement kitchen window. He works…read moreindependently so his price was better than other places. I agreed to his quote and he set up a day to stop over and take measurements. He then ordered the window and a few weeks later he and an assistant installed it. He was good at communicating his schedule and he accepts a variety of payments including Zelle which was easy for me. I'm thrilled to be looking out of a clear window after years of living with white specs obscuring my view. Wish I had known to call him sooner!

Great service these guys were completely fair upfront and honest with me on the replacement of a…read morewindow in a commercial door at a property that I own. They were very responsive and able to take care of it quickly professionally and did a wonderful job.

I had a rock break a window at my home. Valiant came to quote it the very next day. After accepting…read morethe quote, the new window was ordered and installed in about a week. From price, speed and professionalism everything was top notch. Gilbert was great and speedy with install. While I hope I don't have any broken window needs in the future, at least I know where to make my first call if it happens again!

My windows were hard to operate. I called Shane, he scheduled Gilbert very quickly to check what's…read morewrong and told me that my windows are in great shape and just need new balances. The work was done quickly for a very reasonable price and didn't upsell me on anything. Gilbert went out of his way to even vacuum my window sills ..I'm so happy I have perfectly working windows now. This company is a gem! If I can give more stars, I would! I am a loyal customer for life! Thank you Shane and Gilbert!

We used them to replace a number of window balances throughout our house…read more They had great communication, showed up on time, and gave a quick, fair estimate. When the parts were ready, they showed up and did a quick install. All in all, super easy to work with and did a great, efficient job. Would definitely recommend and use again!

All communication from Custom Cuts Glass and Mirror, we're right on topic and context. They are…read moreeasy and thorough to work with.

We hit a few hiccups along the way. Which is normal. I believe that it's not about being perfect…read moreit's about making sure that when things go wrong, that the company steps in and makes things right or does their best to make things right. They got the short end of the stick and never once made me feel guilty. Custom glass that took 2 weeks to arrive, shattered on the way to our home (I think a rock hit it) then a park from a manufacturer was not the right size. But they communicated throughout the entire job and really did a great install.

Great people who are very communicative. They even comped an extra piece of glass that wasn't cut…read moreright by their suppliers! The guys are very courteous and the booking agent is super accommodating and kind.

These guys are great, I had a broke window in my home and Gabriel and Jesus were quick to assist…read moreand check it out. They did a fabulous job with replacing a custom window and at a fair price. And got it done in a reasonable amount of time! We were super happy with are outcome.

From the owner: Broken glass ? We got you 2x faster 2x cheaper. Looking to improve your windows or shower we got…read moreyou to free estimates!! Just 2 Twin brothers at your service !! 4 years in experience Licensed glazier Take all type of payments

We contracted Star Glass to install a piece of shower glass upstairs at a home we were remodeling…read morefor our son. Brian, the owner, came to bid the job. We explained we wanted a long piece of glass that would go all the way to the ceiling. He said that was no problem, took measurements and ordered the glass. We mentioned we were on a tight time line. We had a railing being installed and told him that the railing and the shower glass had to be installed before the appraiser could come to do an inspection. And the appraisal had to be done so our son could get a mortgage on this home he was purchasing from us. Brian said he would have the glass installed in time and asked if we could be sure the railing was not put up so they could get the slab of glass upstairs more easily. We accomodated his request and held off on the railing install. About a week later Brian called and said the glass came in but the holes were drilled incorrectly so he would have to re-order another piece of glass. Now we're at 3+ weeks and have had to hold off the railing guy twice. They rescheduled the glass install a couple times, no call no show and finally showed up on the 3rd time w/3 guys. The 3 of them were cussing and yelling the whole time while trying to get the piece of glass upstairs. They damaged the fresh drywall and chipped the tile staircase in several places and after several hours with no success, ended up leaving the piece of glass laying up against the wall in the loft. The glass now had a 17" long chip on one end. After another week and a half of begging them to install this glass and them saying they were trying to find the installers to do the job, they finally said they were done. We were left with a chipped piece of glass laying against the loft wall with no install in sight. After several more conversations with the owner, he finally referred us to another company to install the glass. This company of course over-charged us for the install because well....they could. We were desparate to get the glass installed. We had to pay an additional fee to the appraiser to re-inspect and after all that, the interest rate lock my son had on his mortgage expired, costing him hundreds more dollars. We still have to get the drywall and the stairs repaired and the glass has a long chip down the side that is very visible when you enter the primary bathroom. In all honesty, they should cover the cost of the repairs, cover the cost of losing the interest rate lock and replace this glass with a slab that isn't damaged but yeah...not likely to happen! Brian did refund my deposit but honestly that doesn't begin to cover the cost of this fiasco. Sounds like they should stick to windshields.

Last week a rock caused a chip in my windshield. Working with this company was SO EASY & they gave…read moreme over the top excellent customer service! They were so user friendly, fast, easy, professional, & efficient. I sent an email inquiry, they quickly responded, they scheduled an appointment, gave me a timeframe, called when they were 20 minutes away, showed up on time, repaired my windshield quickly and efficiently. I really appreciate working with such a great company. I wish every company was this great to work with. THANKS!

I called Five Star very late in the afternoon and I was in a bind. It was a situation with a broken…read morewindow at a friends home that I was repairing. First win - the young lady answered the phone on the second ring. Second win - she asked me to hold while she checked to see if the technician to cut a specific size of glass was still around in the back. Third win - she confirmed that he was available, they were still capable and willing to accommodate my request. Fourth and final win and requires props - I am now a "customer for life" with Five Star Glazing. I showed up to pick up my piece of glass. The owner actually assisted me with replacing it in the frame, put it back together, and helped me in every way he could, going WAY above and beyond What I expected to encounter. They have the customer at front of mind, just like we expect it to be, but rarely if ever encounter any more. They even stock ancient parts as he produces them with technology as a friend. Call them and talk to Selena or Ben if you have a special need or request. Clearly, they focus on customer service and satisfaction and are just great at what they do and very kind. If you need anything Glass related - these guys are the best I've ever seen at serving customers and having the knowledge to provide you with a solution.

I've had FIVE STAR GLAZING out to do glass replacement recently. They do magnificent work. I've…read morecontracted with them a couple times before... always exclusive and quick service.

We had copper state, come out and install a new front window. Prior to them arriving our door shut…read moreproperly and had a crack through 2/3 of the door.. We called Copperstate as they were close to our office. After the glass door was repaired our office door would no longer shut properly. We called the company back to resolve the issue. . The owner out of frustration put their knee through the glass shattering the door. He then left and accused us of not wanting to pay. Phone calls and cameras captured everything and at no point did our company refuse to pay? We just wanted a door that worked properly prior to their installation to work after their installation. Phoenix police have been notified. Based on the owners response, even the police think he's done this behavior before. Update : we had a another company come out and assess the door. Copperstate cut the glass too short and then try to hodgepodge the door with super glue to fix an improper install.

All I can say is wow when I saw your poor reviews. Sounds like your company is lacking something…read moreand with people like Ron running the show, it's no wonder why. We had several jobs lined up for this so called glass company and we ended up taking our business to a REAL glass company. When they showed up the 1st time an hour late and smelling of booze, we were put off but the fellow seemed very nice, at first... once he started measuring the glass for replacement, he took a liking to our receptionist and stopped working and sat on edge of her desk asking her what she did for fun... at that point our manager stepped in and asked him to leave as he was making our employee uncomfortable. That's when the attitude and anger came out as he swiped the papers off her desk, he said "ok fine you don't want me here and don't be surprised if all your windows are broken tomorrow because we have faulty glass in our building". Really shocked at this experience and at that point we told him again to leave and the police were on the way to remove him if he didn't leave immediately. Once he was finally gone , our manager called Copper state to complain and spoke with Ron. Ron simply told us we must be mistaken as his employees don't act in that manner... shocked is hardly the word here! Our manager didn't want to debate the issue and simply told him, maybe you better do a quality check on your employees because you are out of touch with your company and it's customer service. Ron said we should find another company to deal with as he is tired of getting calls about his employees!!! Well if that don't say it all!!! Then we check yelp, should have done that 1st but now we know and based on other feed back on yelp, we can see they are going in a downward direction and can't see their own flaws. Good Luck Ron , maybe you just disconnect the phone so you don't get any more calls about your terrible employees!!!

Outstanding customer service from the OWNER himself…read more I had an outstanding experience with True View Windows and Glass and its owner, Nick. I had been searching for brushed stainless steel U-channels for a bathroom renovation project, and what should have been a simple purchase turned into weeks of frustration. I spent weeks calling manufacturers, distributors, and multiple local companies, but I kept hitting dead ends. Eventually, I was referred to True View Windows and Glass. When I stopped by, it was after their business hours. I noticed a side door open, I called out, and a gentleman came to see if he could help. I briefly explained the situation and the difficulty I had been having finding the parts. To my surprise, that gentleman turned out to be Nick, the owner and CEO of the company. Instead of brushing me off or asking me to come back during business hours, Nick listened patiently, showed genuine understanding, and told me he would personally do his best to help. True to his word, just a couple of days later I received a call from True View Windows and Glass with the news I had been hoping for: they found them. It's rare to see this level of professionalism, kindness, and dedication, especially from the owner of a company. Nick truly cares about helping people and about running his business with integrity. Businesses that treat people this way deserve to be recognized and supported. I want to sincerely thank True View Windows and Glass and its owner, Nick, for outstanding service and for turning a very frustrating situation into an incredibly positive experience. Nick, thank you for taking the time to help and for caring about your customers. I highly recommend True View Windows and Glass to anyone looking for a glass company that truly values its customers and stands behind its work.

I have been very disappointed in the service, product, and installation quality…read moreWe had our entire house windows replaced a year ago we had to fight to get installation final details complete and now a year later a picture window in our master shower Has shattered either due to poor installation or manufacturing issue, Either way we are now being told that our "lifetime warranty" isn't going to cover!!! This is crazy! It shattered when no one was home on Monday morning, again no sign of anything, it's Wednesday I have had no resolution and no one even out to investigate. I have glass everywhere and still no call back to fix. I would never recommend this company. there are too many other companies available to have such poor service and repair resolutions. Poor value I wish I had just used Home Depo!