Great customer service. I bought my car from there about 2 years ago and the only reason I'm having…read moreto get a new one now is because of a wreck. I will be returning to them for another car.

From the owner: Used Cars and services, Buy here pay hereread more

Asked multiple times if had a clean title and not a salvage title. Multiple people said multiple…read moretimes that it was NOT a salvage title. Took it to get a tune up and they told me the car was totaled. Turns out it has a rebuilt title. I asked multiple times because my insurance company will NOT cover a rebuilt title. Also asked if it had been in any accidents, of course they lied and said no. I know I should Oil leaking everywhere. Will cost $2000 to fix. These douches offered 50% off repairs but how can I trust them to fix it when they've already lied multiple times. It just keeps getting better. We paid for plates at closing and these crooks are telling me that I owe another $180 when I pick up my plates? This gonna get ugly!

I bought a Ford Explorer Sport Trac from them and the promised to repair anything that was broken…read moreon the truck and they told me the damaged center console was already ordered and if they didn't fix the truck, I would be able to return it. Not only did they not order the center console, but they would not repair anything on the truck after I purchased it, and when I asked them about returning the vehicle, they acted as though they had no idea what I was talking about!! THIS IS THE WORST PLACE TO CONSIDER BUYING A USED AUTOMOBILE FROM!!!!

Richard had a car to sell on Craigslist. I drove up to see it, 40 miles. Listed as excellent in…read moreand out. After I looked at it I knew I wasn't interested. He got angry when I declined to buy it. Took me 10 minutes from start to finish to decide. "Thanks for wasting my time", he said. I apologized and told him why. Suspension leaked, chip in the drivers side windshield, engine belt shroud missing, air bag light flashing. I did not mention the repainted sections, tires needed replacing, dried out leather steering wheel, deteriorating interior trim parts, musty smelling interior. I did not waste his time test riding. To me it was a normal customer inspection of all potential purchase that I wanted. Car was just not good enough for me. This review is intended for the auto sales at ticket to ride, not a mechanic at this location.

Great process from Start to Finish! Really helpful with everything I needed and was the perfect car…read morefor me and my family.

About three months ago, my mother and I purchased a vehicle from National Auto Mall. At the time of…read morepurchase, we relied on the dealership's representation that the vehicle had been properly inspected and was in safe, road-ready condition. Unfortunately, a recent experience has revealed a serious issue that raises major concerns about the quality of their inspections, workmanship, and post-sale customer service. We recently took the vehicle in for a routine oil change. Once the car was lifted, it became immediately clear that the protective undercarriage cover designed to shield critical components of the vehicle was not properly secured. Instead of being correctly installed using the proper hardware or replaced if damaged, the cover had been held together with tape. This is completely unacceptable, unprofessional, and potentially dangerous. This is not a minor cosmetic issue. The undercarriage cover plays an important role in protecting essential parts of the vehicle from road debris, water, and damage. Using tape instead of proper fasteners or replacement parts suggests that the vehicle was either not properly inspected before being sold or that corners were knowingly cut. Either scenario is extremely concerning and could pose safety risks to the driver and passengers. After discovering this issue, I made several attempts to contact management at National Auto Mall to address the situation and seek a resolution. Each time I called, the manager was either unavailable, "busy," or did not answer. To date, I have not received a return call or any follow-up communication. The lack of accountability and customer care after the sale is just as troubling as the issue itself. This experience has significantly impacted my trust in this dealership. A vehicle purchase is a major investment, and customers should not have to worry about improper repairs or hidden shortcuts being taken underneath the car--especially issues that are not easily visible during a standard walk-around. Because of this, I strongly advise anyone considering purchasing a vehicle from National Auto Mall to take extra precautions. Do not rely solely on appearances or verbal assurances. Make sure to thoroughly inspect the vehicle, including checking underneath the car or having an independent mechanic inspect it before finalizing your purchase. What you don't see can matter the most. I hope this dealership takes responsibility, improves its inspection standards, and provides better communication and support to its customers. This situation could have been avoided with proper workmanship and honest, responsive management.

This is the worst place to buy a car. They sold me a 'safe' care with 'low' miles, but they forgot…read moreto mention they swapped out the engine and the car stalled out the very next day after I bought it. The owner stalled until the dealship insurance expired and then told me to get lost. I made a complaint with the BBB and they repossessed my car without me missing a payment. If this place is even still open after I'm done with them, I'd suggest you use it as a dump to throw you're garbage in because that's all this place amounts too. The owner is a lying scumbag theif. Don't waste your time, energy or money here!

From the owner: We are a small used car dealer and sell quality used cars.read more

I just bought my new LT 1 Camaro here at Automaster. From Salesman Dave. He is very knowledgeable…read moreat what he does. I loved his personality and is very good with helping the customer. My brother bought his car 2 days before I got mine from Dave. I also have a person work looking for a new car. So I gave her salesman Dave business card. I for one will recommend Dave to everyone I know looking for a vehicle. I told Dave my other brother is moving here next week and is looking for a vehicle too.

They provide false advertising from their website. What it says on their website you can put down…read morethis certain amount of money includes tax, tag , and title. When you do come in and say you have the money . They say that's not the real down payment . You have to pay a lot more down. They also don' t give you what the total cost of the vehicle either. You are looking at paying more for a used vehicle. Not everyone can pay weekly. I say stay away from this dealership they are not trust worthy. I give them 0 stars!