This is my second time at this location, first time was great I had juicy tenders and fry. today the manager asked what I feeling so I said maybe something small. he offered a Slider with a fry and paired it with a cookies and cream shake. and it was perfect! the store was nice clean, and service was fast! my friend was eating panda and she said I should of gotten a burger sooooo maybe next time !! read more

I've come in as a frequent customer on my routes during amazon. Everytime I've come in im greeted at the door or just walking as im walking up. The team treats me like one of their own and shows me the best hospitality I have ever see. The biggest thing is the team cooking the food and the general manager. He walks out and says hello to e eryone with a smile on his face you could never tell if he's having a bad day..that is a true leader. I've spoken with some of his team and they have the best respect for him. I will be coming back to this location going forward. read more

so my friends and i a party of 6 where walking down state st and we saw a guy in an Epic burger uniform standing outside. we asked him if he knew where Portillos was and possibly what time they closed. he said they close at 1am but then said why go there when you can have an epic experience. Not gonna lie i was impressed that he knew another restaurants hours and still got us to come in and to find out the gentleman taking our order was the General Manager. him and his team gave us the hospitality we needed and the cowboy burger, classic and patty melt hit the spot! i think it was fate that we ran into him ! thank you Epic!! read more

Our dinner plans fell through so we found Epic Burger while walking through South Loop. Our experience was great! Heaven took our order and was very polite (and patient as we were making up our minds). We waited maybe 10 minutes for our order for 6 people and Jonathan brought it out personally, and offered many apologies for the wait. He was apologetic and explained that they weren't expecting be so busy on a Thursday night. He was very accommodating, helpful, and personable. He visited with every table to check on the customers, chat with them, and make sure everything was good. The food came out and was delicious. (Shout-out to Antonio on the grill). The restaurant was clean, and Heaven was making sure to keep the tables clean when there weren't customers at the register. We hope this review leads to endless busy nights for the crew at Epic Burger, which was an epic experience for us!! read more

My friend invited me out for lunch, and I'm so glad she did because this food was SO good! Not everyone can make a good turkey burger, but they definitely got it right. It was well-seasoned, flavorful, and still juicy. The Cajun fries had the perfect kick, and the garlic parmesan fries were packed with flavor. To top it all off, they had a delicious cookies and cream milkshake that was the perfect sweet treat. 10/10 experience! I've actually been back twice since this visit, which says a lot. read more

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Food was good. Didnt wait too long. Place was clean. Proces were ok. We would come back. The chicken sandwich was HUGE. The bbq burger tasted better in my opinion read more

Epic Burger - Burgers Near Me - Chicago, Illinois

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We came for a concert. Had Epic Burger on Wednesday via DoorDash. It was amazing. So had it again on Thursday via DoorDash. Before we had to leave on Friday we had to visit the location and enjoy one more time! The food is delicious and the service is stellar!! read more

Got the classic burger small combo, the service was very fast but not too fast where it feels rushed! I totally recommend for a quick lunch bite read more

Outstanding! Outstanding! Outstanding! GREAT PATTY MELT! GREAT HAMBURGER! Good fries. Save the special sauce. Love the place and the service. read more

Food is always great, we come here whenever in the city for a quick lunch and the service is always great, Jonathan is a vibe and super helpful, and the music is always fun! read more

So Happy we started to come back to EPIC. When it first opened we LOVED the customer service the attention to detail and the fact they wanted to make sure your meal was just what you ordered. Then service started to go south and all of the things I just mentioned vanished. It has been a little PLEASENTLY surprised with everything! Today makes our third time coming and we have definitely put EPIC back in our lunch rotation. The service, attention to detail just making you feel welcome has returned. I personally like that staff are not scared to chat with you. And to ask if everything was to your liking. I hope the current crew stays for awhile and continue to produce fast great food. The price did go up a little but so has everything else, happy to pay for great service. read more

Ok I am currently sitting down eating at this location trying not to cry. (Happy tears of course) But today was a hot mess at work and to blow off steam I decided to go to planet fitness. Only when I got there I was informed that I needed gym shoes instead of the crocs I was wearing. So I left and went to Epic Burger (don't judge me). As soon as I came in I was met with the jolliest person I've seen in fast food in quite a while. He was singing lol and had such a genuine disposition. His name was John (General Manager). I told him I hadn't eaten here since my mom passed away. After her sudden death, I lost my appetite and had not eaten solid food in about two months. Epic Burger was the first meal I ate (all of it) since grief overtook me. I actually got the same thing I did 5 years ago. I work in food service also so I know the importance of good hospitality. This guy hooked my food up! Do you hear me! I got emotional when he brought my food out as there was an extra slider on my plate, he asked me if I needed a hug and it was given. I can't tell you how seen and understood I was in that moment. The food always meets my expectations so that's an easy 10/10. I got the happy hour 2/$5 slider and fry with a vanilla shake and a cup of cheese. I believe in God and I believe He has intricate ways of giving us what we need when we need it. The young lady that gave me the to go bag was the sweetest. The night staff came in laughing and smiling and it felt good to be served by people who seem to really enjoy their jobs. Despite the bad day I had at work, today was truly epic! read more

I am a frequent diner at this South Loop location. I come in at least once a week and love the Staff! John is an excellent manager as I get first class treatment! I had a friend come down today and we had the best chicken sandwich and burgers and now getting shakes! I highly recommend!! read more

Awesome Food Cool Ambience. Manager is Awesome . Helped us out with an issue we were experiencing. --Sam read more

Super bubbly and capable service from the young woman at the counter. We also saw her cleaning and sweeping and appreciated how spotless everything was. Our burgers were made fresh and came out quickly. Everything was tasty and special shout out for well seasoned and crispy fries! Prices were fair and we were glad we stopped in for a quick bite. We'll definitely be back. read more

Epic Burger - Tasty Epic kids meal - Burgers Near Me - Chicago, Illinois

Great food, service was fast and the restaurant was clean. Some fun GenX music was playing but it wasn't so loud where we couldn't hold a conversation. I would suggest this to anyone visiting Chicago. read more

Loved the food as usual, got a cowboy double burger and it was great. also had the fries which were also good.

So, my first time trying Epic Burger. I signed up for the rewards and they sent a $10 off coupon which was great! I did my homework and know they use quality beef. . . However, that should not compromise the flavor of the beef. I ordered the cowboy with no pickle. I love barbecue sauce, however, sauce and condiments should supplement the taste of the meat. This burger had no flavor at all. Bland. Blah. Basic. For $10, I expected a better burger! I mean a Whooper is full of flame broiled flavor! Service was great, Cajun fries were decent, staff were wonderful. I'll try again. . . I guess! read more

Johnathan was amazing! He made our visit great! He brought our food with these wonderful smile and great vibes. The food was delicious! I will definitely come back just to visit because of Jonathan!! read more

Best Epic Burger I've been too in Chicago! Great customer service the general manager even greated us. Very clean and respectful workers. I loved it! read more

Wasted my time and then didnt even take my order. 07/09/2026 11:30am. A customer walks in you take their order, you don't have them stand there for 5 minutes and then tell them 10 more minutes that's bullshit read more

jonathan was the best when we came in. the food was wonderful I definitely recommend everybody try to.

Ordered a plain cheeseburger with a gluten-free bun. Waited to order (zero line) for a good five minutes before any of the 4 employees behind the counter took my order. Did not receive a table number for my food to be sent out. When I touched my burger the bun was ice cold to the touch, so when I was asked how my food tasted I brought this up. The employee didn't apologize, just responded by saying I should tell them if it's an allergy or preference next time and said they do warm buns up there. I told the employee no one asked me about the allergy (which is fine for me because it's an intolerance, but bad if you're celiac). The burger itself was fine but paying $3 extra for a gross bun makes me not want to go back. read more

Charged THREE (3) DOLLARS extra for a "gluten free bun" that was actually just a piece of lettuce. They did not advertise that it was just going to be lettuce, and to charge $3 for that is diabolical and not epic read more

Epic Burger - CLASSIC EPIC BURGER with advertised "gluten free bun" - Burgers Near Me - Chicago, Illinois

I got the Classic Epic Butger. This burger consists of a Single Creekstone (halal) Farms Black Angus beef patty, cheddar, lettuce, tomato, pickle, grilled onion, and Epic sauce, served on a toasted brioche bun! It was pretty good, and the relatively cheap price didn't hurt. It's not going to be the best burger ever but if you go in with low expectations it'll be just fine. Lots of seating and they're also open relatively late for the loop which is nice. They have some amazing prices during their happy hour on Mon-Fridavs which make it a great alternative to Mcds. I especially enjoy their milkshakes, would definitely recommend picking up one too. They have multiple locations so check them out! read more

Epic Burger - CLASSIC EPIC BURGER - Burgers Near Me - Chicago, Illinois

It was just okay. Nothing amazing but nothing bad either. The fries were salty for my taste. The burgers were mid. The shakes were basic but done right. The employees were kind and the place was clean. read more

Horrible service totally unattended screwed up my order every time I go here, do not go to this epic burger stay away!

Epic burger review We visited Epic Burger's downtown location. If one doesn't have a car, the suggestion is to take CTA-Red line Harrison exit stop. I had to double check our order of added onions on the turkey burger and no onions/added avocado on the regular burger. I took the burgers back to the counter to get my order corrected. I was glad I stayed at the counter and watched the worker correct this because I was not pleased that she used the same glove and touched the onion and the avocado. The overall place was large and clean. One needs a key to the bathroom, which I appreciate. The burgers are good. With the correction to our meal, it took longer to eat. Next time, I'll order a double burger. However, I'll go to another Epic Burger location. read more

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This place needs to some serious help in both the customer service department and the food tasting department. I walked in here at 8:20 (knowing that they close at 9) to order food with some friends and the guy behind the counter was extremely rude & had an attitude type of tone. It turned off one of my friends from ordering so she ended up walking out because of the way he was talking to us. I just wanted to eat so I ordered a burger and fries. It was very subpar go say the least. Definitely will not return here if in the area. read more

While traveling to Chicago today, I decided to stop here and I have to be honest, I haven't had a burger in a while long time, especially since I'm plantbased now. I decided to get the Beyond Burger and I must be honest that was the best burger I've ever had. The service was definitely on point, the atmosphere was cool, and I even loved the placement of the restaurant. This is definitely someplace that I will come back to when visiting Chicago again. read more

Expensive and food was cold. We live 5 minutes away and the burgers and fries were cold! Restaurant was not busy...we were only car in the drive through. Disappointed and will not return. read more

Burger was nice and the portion was enough for me. Sweet fries were good The Nutella shake was ok Staff were all helpful and nice despite the restaurant being busy. read more

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Gosh, I hate this place. I forgot what my last experience was like years ago before the Pandemic at other Epic Burger location, and this is even worse. The food is expensive and lackluster, takes forever to both order and receive, and the restaurant stinks like grease. read more

Epic Burger - This was $17? - Burgers Near Me - Chicago, Illinois

They messed up a $50 order and the best they could do was apologize. My son spent his savings to try them. This was dissapointing. In the future; just make a new order you will not loose much. A burger house cannot be arguing with a client about burgers. Please train your manager on these basic food service skills. read more

Changed plans and hopped in here instead because it was closer and inviting. Very welcoming vibe as we were greeted by a lovely woman at the counter. Manager came to each table to ask how everything was. Who does that a fast food joint? Food hit the spot on a cold night after the theatre. Epic night out read more

The burgers here were not as Epic as I had hoped. Still a decent burger, fries, and malt shop in the Chicago land area. The location was convenient and even with all of the Swifties in town the service was pretty quick. I love the neon signs and murals as decor with the play on words and punny sayings! I just wish I loved the food a bit more. A decent counter service burger joint if you don't have much time to spare read more

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Was in line at 8:20, they close at 9pm. Guy yelled at us saying to hurry up and order because they close soon. Then I ordered a shake right away and he turned around and yelled "NO SHAKES JUST FOOD". So I just walked away. Don't understand the rude confrontation. Then they decided to take a group's order that came in 10 minutes later with no issue. Plus more people after that. read more

Ordered the Farmhouse burger and the loaded fries. It was pretty good. Food came out promptly. read more

Epic Burger - Burgers Near Me - Chicago, Illinois

Hardee's offers a far better burger fir a far better price. don't waste your time visiting this restauran (if you can even call it that) the service was slow and not polite. read more

I had a surprisingly bad experience here on Saturday for lunch. My bread was super hard. The food wasn't good.