If A negative start review could be gotten to any place, this would be the place to earn one. HORRIBLE service. Waited 25 min for a basic simple order. The place was pretty much empty. There was one person before me but by the time I left there was 10 people in the restaurant. This is FAST FOOD. Get it? Will not be returning to this location. Owner responded, apparently the only way to get food without having to wait 25min is by calling in a advance. read more

Epic Wings - Chicken Wings Near Me - Chula Vista, California

Epic Wings N Things gets 5 stars everytime. I actually ordered via Postmates at first. It must of been smelling super good because it never arrived. I imagine the driver couldn't resist and started eating my food. Postmates gave me a refund because I never received the food. I couldn't get these chicken tenders off my mind so, I said screw it, I drove over there and picked up a new order. Bomb just like I knew it would be. Epic Wings N Things never fails. read more

Epic Wings - Chicken Wings Near Me - Chula Vista, California

You can't go wrong with this place! The chicken is seasoned as well as cooked to perfection every time. This location was recently renovated. I like the new modern look. The breadsticks are mouthwatering. Especially when they are fresh piping hot out the oven. Sensational. Homemade breadsticks with the perfect amount of garlic butter melted on top. Scrumptious. The prices have increased over time and the portion (meals) have decreased in size. 4 boneless tenders for $8 is incredibly pricey, this only includes two breadsticks no drink, veggies and ranch( or blue cheese) dressing. I prefer the hot and medium sauces. The hot, fiery sauces do not overpower the flavor which I love. read more

Epic Wings - Chicken Wings Near Me - Chula Vista, California

The experience I had today. I can deal with a wrong order, but when bad policies and procedures are directed from the Assistant Manager Lilia and GM Sonya it's very concerning. I am a regular customer on a weekly basis that orders the exact same meal every single time and tips regularly. I ordered my meal with sauce on the side due to my kids not able to have the sauce (store records can show) I picked up my order and I discover my meal full of sauce. No big deal as mistakes happen, I call requesting for my meal to be remade and a discount or credit provided due to me having to take the time and gas to drive back to pick up my order. When I arrive I see my brother in law there and orders a meal also. Funny thing is they messed his order up also and said there is nothing that can be done other than come by and pick up your missing items due to policy. Epics Wings Policy = If we mess up your order, that's on you to come back and get an new one with no compensation what so ever. Pretty much a middle finger to the customer. I then begin to question what is the Assistant Managers roll if she is in the back the whole time not vetting what is being brought out to the customers. Lilia the Assistant Manager was quick to respond with countless sorries and repeating their policy that they can't do anything for me. What is Lilia doing as the store leader to receive two orders wrong from the same family within an hour? I can't be the only one experiencing this. That is poor service and leader skills. It starts from the top as Sonya (GM) was contacted and relayed the same thing Lilia (Assistant Manager). WE WONT DO ANYTHING FOR YOU! I will not continue to support this location as their staff are incompetent and Management is careless. This is the Epic Wings located next to Little Caesar's, I am very disappointed as they did not care to make things right for a long term loyal customer. Best Regards, read more

Quality has gone down DRAMATICALLY. Double pizza was 17 bucks and this BS is what they serve? They only gave us one ranch despite ordering two items. Before the pandemic this place had good standards now they have lost a loyal customer. Disappointed in the cook. read more

Epic Wings - Chicken Wings Near Me - Chula Vista, California

Normally the quality of food at the Epic Wings location on Broadway, Chula Vista is great. Can't say that anymore!!! The wings were either NOT COOKED CORRECTLY and/or were BAD/OLD. Taste of the wings were awful and we were unable to eat. Must do better to keep long standing customers read more

This used to be my favorite spot to go to for Buffalo fries. My past 2 orders have been incorrect and when I went ahead and contacted the manager, she stated she could not do anything about my order. One time mistakes are understandable but if the very next order is wrong again, and management does nothing to correct than I rather visit a different business. I went ahead and emailed their company email and have yet to hear anything back. read more

I actually love Wings n Things, been eating there for years, but my curbside pick up order during this Covid-19 just now from the Chula Vista location was the worse service ever. I ordered a 16 piece family meal to feed the family because we were craving something good and different; paid $36.00 ... just to get "Super dry dehydrated Chicken, no sauce on most of the chicken, and some dehydrated bread sticks to go with it. When I called to speak to the Manager, Sonia, she said if there's something wrong with our product you need to bring the whole thing back so we can cook it again. Just a suggestion: how about you QA the food before the customers pick it up to make sure the quality of your product is up to par and there's enough sauce. Looks like a serious rush job when there was no other customers there. We'll deal with the dehydrated food this time, but we won't be returning to your location for quite some time .... should have drove the extra 10 minutes to the Plaza Blvd. location ... they're always on top of their game. read more

Visiting the old folks and remembering that place used to have killer wings. Ordered a double order, 12 wings total w/4 garlic breadsticks and the usual celery n carrot sticks for $17.00 The service from the young lady at the register to the girl that brought our food to the table was friendly,professional and quick. The place was packed tonight but all the employees had smiles on their faces, were running around getting things done and the joint was clean A+++ read more

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You left my boo outside for 20 min in the cold waiting for her food unacceptable, will not be returning neither will boo.

Food is okay but they have horrible customer service, they always have attitude and look so unhappy.

Waited 45 minutes. Couldn't go into the store. Called three times saying my food would be brought out (10-15 minutes after placed). Never was. Wasted my time for no food. I understand that people are stressed but there's better ways to provide customer service. If food will take longer it's easier to just be honest about it. There was no organization at all. read more

This location is always so busy. Even when you order ahead of time you still have to wait 15 min past the scheduled ready time. Highly Recommend ordering 1hour before you need to eat to avoid spending the whole day there read more

Epic Wings - Buffalo fries / epic fries - Chicken Wings Near Me - Chula Vista, California

Got their sorry excuse for Buffalo Fries not only was it unappetizing but small ass portion too! Never again! read more

Epic Wings - My sorry excuse for Buffalo fries - Chicken Wings Near Me - Chula Vista, California

For starters, I got the wrong order. When I came back to correct it, they didn't seem to care. When I told Jackie the Manager, she told me that she was going to charge me for the food they got incorrect. It was only a dollar more, but I don't think it is reasonable or correct to charge a customer for a mistake the kitchen made. She offered an apology, but it was empty because she didn't seem to do anything extra to compensate for the mistake and the time I spent to drive back to the restaurant with my own gas. Food was good, but overall, it was terrible customer service. read more

I am highly disappointed and disgusted. As im eating my food I found a jet black hair in my food. I cannot even finish my food and whats more I called the restaurant to explain my disappointment and they shooed me away and told me to take it up with post-mates where I ordered from even though this problem is directly with the restaurant. Ive never had a problem with epic wings and things not this location or any until this evening read more

Epic Wings - Chicken Wings Near Me - Chula Vista, California

I'm very upset with this location this is the only location that is near my home and i called in a order. Sinia was the one who took my order she was very rude when i was done giving my order i was going to ask in how long will it be ready. She asked me is that all? i said yes and when i was about to ask she immediately hung up on me. This made me very furious and i feel like that was just very disrespectful. This is NOT the first time i've gotten bad customer service in this location its been happening for awhile and i thought it was time to point this out. My family has gotten the same bad service in this location. something needs to be do read more

Epic Wings - Cashier sending messages through fake yelp account - Chicken Wings Near Me - Chula Vista, California

Put us on hold drove there while placed on hold arrived with no customers except for two people already seated at a table and no line so why were we placed on hold for so long? The girl who helped us was the same girl who picked up the phone and the lights turned off in the restaurant while we were waiting and you could hear her say what happened? Sometimes employees need some type of customer service skills and should at the very least apologize for forgetting the customers they left on the phone. The girl sweeping is who helped us. I guess she wanted to sweep instead of taking her customers order on the phone. She even placed someone else on hold while helping us and never went back to them just to go sweep. SMH services and quality go hand in hand and boy has it plummeted. read more

Epic Wings - Chicken Wings Near Me - Chula Vista, California

This is my first time posting a review, I'm that brother in law related to the post given below. I was right next to my brother in law when he went back for his remade order while picking up my order witnessing the Assistant Manager deny any compensation and only apologizing. I felt bad for him as my nephew and niece have to wait for a remade order. I pick up my order thinking everything is ok with mine as I was concerned for my brother in law. Bad idea on my part as they also messed up my order, no bread and no celery/carrots. WHAT IS GOING ON? I then call back and I get the exact same response, "I am very sorry, it is company policy to only say sorry and not provide any compensation". You understand this mess up was for the same family right? Did Assistant Manager Lynda or Manager Sonya care? You guessed right, they do not take pride in their customer service or value their loyal customers. We hope this is a learning curve for Management and Staff as this was beyond poor service. If you have a had a similar experience, please post! Thank you, read more

Ordered online and waited for over 40 min. Employees said I would get a text, never got one. I went in to check on the status of my meal and they said they were still "preparing" the sauce. All I ordered was two single meals and a side of fries, didn't realize it would take so long. Especially when seeing other people pull up, park walk in and walk out with their orders completed. Don't waste your time coming to this location. read more

I love the wings here !!! Tonight I called around 9:25pm to place an order for pick up ; they pick up the call to only tell me they will not be taking any phone orders anymore due to them closing soon . I called another location and they took my order , so I found it ridiculous that I have to drive to a further location for this reason . Terrible costumer service . read more

Hadn't been here in a while so I decided to stop in today . Order the tenders and a single order of the buffalo chicken bread stick . I don't know if it was just me but it seems to be that they're flavor isn't that great anymore read more

Epic Wings - Buffalo chicken bread stick . Hardly any chicken - Chicken Wings Near Me - Chula Vista, California

I went in about an hr ago & first of all the guy that took my order was super nice, friendly & professional( thanks). Then 2ndly, my order was correct & everything was hot & fresh! read more

As of mid November 2021, this restaurant is still not set up for indoor dining for the most part. Nearly 3/4 of the tables and chairs are stacked up in the corner. I went in for takeout, and my order was ready exactly at the time it was promised in the app. The food was hot, delicious, and packaged well. Prices seem to be fair and reasonable. Pleasant, courteous employees. read more

Todays staff was two girls that seemed new or just didnt know how to deal with busy days . I ordered a meal of boneless wings and told me to wait 20 minutes which is understandable but they messed up my order so i had to wait another 20 more minutes for them to remake it which in total is 40 minutes . They told me to wait outside and that they would let me know when my order was ready yet they never did until i went in myself and my order was already ready in the counter . By this time i was already mad because it usually takes 15 and i stayed there for about an hour ! People with more training should be scheduled on busy days. If the manager is reading this please train your staff or hire new people . read more

Great food. Buffalo fries are good size & fill up good. Great ingredients in the buffalo fries of chipotle sauce, buffalo medium sauce & shredded cheese. First time with cheese for me. medium buffalo sauce is spicy so watch out. Breadsticks are buttery & soft. Long wait of 20 mins but worth the wait. read more

Epic Wings - Buffalo (medium sauce) chicken fries with a breadstick on the side. - Chicken Wings Near Me - Chula Vista, California

I love this place! I never leave unsatisfied The order comes out quick! And when I ask for ranch I get read more

Epic Wings - I love this place! - Chicken Wings Near Me - Chula Vista, California

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Been an OG at this place for 5 years now don't get me wrong the wings and bread are good but they are getting PRICEY !! $30 for a 12 piece here (not including extra condiments) I think it's time to part and stick to wingstop read more

Just wanted to take a little time to do a shout out for this place. I have been to other places and they always manage to mess up my order one way or another but at this place and location Everytime i have a craving for wings they NEVER fail. Food is ALWAYS on point, place is clean, and the staff is friendly. Thank you to the young women Lennia that helped me out on my last visit, she was extremely friendly , attentive and very helpful! She gave me a couple recommendations and i ended up with a delicious meal! Again thank you to this location and its crew. You make this world a better place, you guys are the masters of perfection when it comes to good food, and good service all in 1 place! 5 stars is not enough, you guys deserve more! So satisfied , So happy , So full! Thank You! read more

This location has an awesome customer service, Always super clean and to be honest one of the places that with no doubt food is always fresh also I noticed that the employees are always willing to take that extra mile, definitely 100% recommended. read more

If you like your food hot and nasty, this is the place to go! Yeah I give this place a four star only because for this type of cuisine it stands out from the rest. It's in a small strip mall however the staff is friendly and parking is no too bad. They have a wide selection of home/barbecue type cooking and of course you'll need plenty of napkins. The items are reasonably priced and if you enjoy this type of food you will love this place. read more

lets just say anthony is a champ! huge order btw! handled it perfectly! delt with two big white guys loud and still had a chance to have us get home with all our grub! that kid needs a raise like yesterday! i bet he shows up all the time also! well great job brother it was a pleasure to meet you! read more

1 Wing! 2 Wings! 3 Wings! 4 Wings! .... I lost count as to how many I ate. Shame on me. We ordered 2 family meals of the 24 wings. 1 in Mild Buffalo, 1 in Honey BBQ. Holy Christ...I bathe mine in ranch sauce. I get lost in them... Oh I'm sorry, were you saying something? I was busy sucking the meat off this bone. Oh is there something on my lip? LEAVE IT THERE! Oh bread. You and I, it just wasn't meant to be. You're so loaded with sodium and carbs. We....we just can't be together. You're so delicious and I am too, I know...but...it just won't work out.....where did you go? What are you doing in my tummy??!?! Service is always nice. I just wish they gave a little more of the veggie sticks. Like most places, we order to go and we have yet to have a problem. read more

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When you want winggggssss, this is the spot!! Very affordable prices & great deals! Wings & Bread Sticks! Great combo Just recently remodeled & there plenty of space & more tables! Definitely much needed space from the previous set up! read more

Epic Wings - Wings & Bread Sticks - Chicken Wings Near Me - Chula Vista, California

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Dear OWNER, I honestly was going to get in touch with you to let you know that your employees are totally ruining your establishment!!! WHY? I stopped by here a couple months ago and there was still a good 20 minutes left before it was time to close. But, your employees had already put up all the chairs and told us we couldn't dine in. As more customers started to stroll in... your employees noticed business was kind of picking up. So, they closed the open door and shut off the "OPEN" sign just so they could go home early. Anyway, the service was horrible. And, if you have a manager, I think you need to find a new one. Truly, Customer Who Likes Wings & Hopes Your Employees Improve in Customer Service read more

I received a meal with barley sauce and huge meat chunks and way too many fries . Order extra sauce that I did not receive however was charged for. read more

absolutely disgusted. i received raw, yes raw chicken wings from this restaurant. i placed an order half an before they closed and they rushed to give it to me not even caring if it was cooked all of the way!!!! me and my partner could get sick from this!! read more

Epic Wings - Chicken Wings Near Me - Chula Vista, California

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Clean, quick, and efficient. I wouldn't go anywhere else for wings. Always big and best sauces. Try the dry lemon pepper ones, or my favorite, Hot BBQ. YUM! And definitely choose here over Buffalo Wild Wings across the street. read more

Oh well...they NOW charge for extra ranch. So much for being free. Boooooo

I understand it was Monday night and extremely busy. I had ordered the half buffalo sticks, mild. I had about 3 pieces of chicken and no sauce what so ever, the buffalo sauce was very faint. My sons kids meal was decent. Although they forgot the drink at first and had to go back and get it. Not too mention we ordered this Togo because there was only outside seating left. Otherwise cashier was friendly, place looked clean. They were playing the game, which is why they were packed. The bad is the really don't have a waiting are since it is so small, they placed three chairs for people to sit. Most waited outside. read more

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