Friendly incompetent service. When I look around, their prices are in line as well. They have…read moreexperience with Volkswagen diesel engines, which is huge with me.

I paid for two replacement tires and the sales associate, Dan, said that they would likely arrive…read moreby noon the next day but that he would nonetheless call me when they did in fact arrive. Come noon the next day I had not received a phone call from A1-Auto informing me that the tires had arrived. I called the shop several times but no one picked up. I went down to the shop and arrived at 12:30 P.M. Dan stated to me in a very rude fashion: "I told you to be here at 12." I informed him that he did not tell me to be there at 12, but instead that he stated to me that he would call me when the tires arrived and that I should then come to the shop after I received his call. Dan then informed me that the closest appointment for rescheduling was 3 days away which was too long for me to wait. I then asked for a refund which I eventually received but still had to pay a $60 tire restocking fee which I shouldn't have had to pay because it was Dan's fault for not calling me to inform me that the tires had come in, which is what he said he would do when I initially paid for the tires. This place is a ripoff & they steal their customers' money. I instead took my business to Midas of Catonsville and received prompt, courteous & competent service.

Jacob at CDE is phenomenal. I had to have an engine replaced and he kept me informed throughout…read morethe entire process. I HIGHLY RECOMMEND Cliff's Direct Effect!

They're a but if a hidden gem. Had them troubleshoot an oil leak problem and directed them to give…read moreme the cheapest solution as the car wasn't worth dumping money into. They obliged and found the source of the leaks, fixed one and told me the other wasn't worth fixing.

Horrible horrible receptionist. Psycho, drove all the way there, (1 hr) waited another hour for my…read moreparts, then when he called me was extremely condescending and rude, called me a nigger bitch and yelled fuck you before hanging up on me! Nope! Naw let me take my hard earned money somewhere else! Jeez!!!!! If I could would give -5 stars!!!!

UNPROFESSIONAL NIGHTMARE I spoke to Christina and ordered…read morean engine for a customer on a Thursday. I explained that it was imperative the engine be delivered the next day. They assured me it would be delivered Friday. They would not allow me to pay with my credit card and was instructed to wire the money. I said "Fine." I had to leave my office and go to the bank, pay an additional wire fee and sent the money immediately. My customer called me furious the following Tuesday asking me where the engine was! When I called Beltsville, they were very nonchalant and totally unapologetic. The engine was finally delivered the following Wednesday. Beltsville Auto Recyclers is the worst yard I have ever dealt with. Unbelievably Bad!

They are too busy to take on my $10k project. Stopped by the shop and couldn't get anyone to look…read moreme in the face to discuss the project in detail. They might do great work, but it all starts with customer service and they failed from the jump. There are SO many more shops in the area, it's easy to simply move on to the next one.

Over the last 30 years I have bought special parts and had them installed there. Tom, Brian, and…read moreLisa have treated me with respect and fairness. I would not go anywhere else. They do excellent custom work.

We brought a car in we had recently purchased and Aron and the Nealy team took such great care of…read moreus!! Great and honest communication, good automotive service and amazing customer service. We will be back for sure!

DONT COME HERE if I could give 0 stars I would...Brought my q50 to this shop for a code diagnostic…read moreon June 29th or 30th, when I walked in and told them my issue...the first thing I was hit with is "i'm gonna be honest you should just replace the whole transmission, we've done about 8 of these and they all fail within a week" (Remember that for later)...conversation goes on and I have them do the diagnostic. I was assured that they have a technician with 40+ years of experience back there so I was sure I would be taken care of...About a day or 2 later they call and let me know it is my valve body (I had a feeling it was) they then quote me $6700 to replace the $2100 part, but I have a warranty company and I was just gonna let them cover most of so I told them to go ahead with the job. But get this, they call me back a couple days later and all of the sudden I need a new transmission BADLY, it's beyond repair and some more bullsh** ($13000) LOL at this point I knew I needed to get my car outta their hands...I obviously take my car somewhere else and in 2 DAYS what do you know my q50 is back on the road with the SAME transmission for $1300. There's so much more I could add but u guys get it just stay away from this business genuinely, it's a joke...either they're snakes or they don't know wtf they are doing in that shop but i'll let you all decide that.

Great experience! I…read morearrived there for a vehicle inspection. The employees were kind. One of them offered me something to drink. Another one showed support about my driving skills. (I had to reverse into a garage, and she gave me a "thumbs up".) A third employee performed the inspection. He was efficient. Despite failing three parts of the inspection, the members of this location were helpful. A fourth member attempted to fix a failed part of my vehicle. This team's overwhelming help led me to give them a perfect score. I would recommend this store because of its outstanding behavior and professionalism.

Horrribleeee horribleee customer service, the only time i found out information about my truck is…read morewhen I called. What was supposed to be an 8 hour job turned into my truck being in there for a month. I hate giving bad reviews because i want to support small businesses but please for the love of god find anywhere else to work on your vehicle. There are so many shops in the Glen Burnie / Pasadena area. Throw a dart at a board and they'll all be better than this one.

First I want to say what an incredible outstanding company and the gentleman that came to my house…read morethe owner I've never had anyone as good as qualified and absolutely so fair 2011 HHR he came out in priced replacing the water pump he gave me a price very low price a great price he took the job I supplied the parts one day he was here for 7 hours this pump was so hard not that he couldn't do it he handled it but it was oil everywhere cuz there was oil leaks and he had to come back a second day he had about 16 hours into this and he stuck with it and finished it and it was an easy $1,200 job he didn't charge me anymore I just can't say enough about this company I really can't I mean they're great you know you got a great family I met his family really good people if you need car work I'm telling you outstanding outstanding mechanic

Anytime someone can provide you convenience by coming to you and getting the work requested done it…read morefeels like a premium service being office. Amazing service and follow-through. Highly recommended

The customer service is top tier from the pleasant conversation to the follow ups, shuttle pick up…read more Framerite's manager Dave was friendly, professional and accommodating. All services were completed as requested and timely. The pricing was reasonable. The facility is clean. I misunderstood something about my car and the mechanic William was very reassuring and patient. I will be back.

I've been coming to Framerite for a few years now and never leave disappointed. The team always…read moremakes sure to keep me informed on the services my car needs and preparing me for work that may be needed in the future. Dave is always so pleasant and helpful when I call with questions or to set up an appointment.