Great service. My Hondabwasbhaving trouble starting. I took it Advance Auto on VA Blvd. James was…read morethe sales person, very professional and knowledgeable.

I was able to find the Windshield Wiper Fluid with no trouble at all, and the person working behind…read morethe Counter was Friendly and helpful to other Customers while I was in there.

In my bereavement, I forgot to replace my gas cap. When I went back for it later that day when I…read moreremembered, it was smashed. Not only did they have the part but one of their workers attached it to my car so I won't lose it again. The kindness was appreciated so much, especially while grieving.

I just left this location, I left Chesapeake on a jump. Today was another hot day of the 4th of…read moreJuly weekend. Adam was finishing up helping another customer in the parking lot and immediately jumped into helping me. He made sure my situation was resolved. I trust that this business knows that they have a gem. The last time I was here, another gentleman helped me with my windshield wiper blades.

Sending a big Thank You to Dillon and the O'Reilly's auto parts team for helping me! I had a…read moreheadlight out and they were so quick to help me find the replacement light needed, and offered to replace it for me! The team was knowledgeable and helpful. I'll definitely be returning if any other needs come up!

Great help today getting an O2 sensor for my car. I do not remember the sales representatives names…read morebut they were all very professional and knowledgeable! Definitely will be my go to auto parts store from now on!

We came in today needing a belt. Jerry and Jerrod(sp?) were so incredibly helpful! They made sure…read morewe were safe before heading back home and really saved our trip here. Tourist or local these guys were amazing and knew their parts! They were friendly and kind. I was a hiring manager for 10+ years and can honestly say they would do well in anything they choose or have chosen to do! Thank you for your patience! Tourist or local I can't imagine you'd find better people anywhere!

You have GOT to shop here (if you're a do-it-yourselfer)! They are polite, fun to talk to,…read moreknowledgeable and strive to do right. When they do err, they apologize and set to make things right. On top of all that the store is clean, too! Can't get much better than that from a parts store!

I went into autozone today because I had a few lights pop up on my dash. I read online that they…read morewere able to use a code scanner to identify the issue. When I walked in, I explained my situation but the person I was talking with told me very bluntly they could only do it if it was a check engine light. I suppose this was a misunderstanding on my part, even though this is what I read on the website, but this man was very curt and did not help to provide an adequate customer service experience.

First time this store which is the closest to where I reside. I'm more in the Advanced Auto Parts…read morewhich is even closer for me. It's been a long time since hitting up an AZ and it so happen I had stops at two across town from each other same day. The store is on Haygood not far from Independence Blvd. There is adequate parking for the business. Only very minor debris was seen on walk up. I found the exterior in great shape. The only thing that sets auto parts store apart for me is customer service, they are all basically the same. An acknowledgment entering was great. I asked where something was and the clerk came from behind counter and showed me. I ended up not getting anything. The store was clean and well organized. I would return and appreciate the service.

We called in advance to make sure that our parts were in stock and in warranty. Over the phone we…read morewere told they were all in warranty and to bring them in! After taking the parts off the car, bringing them in to the same store we called, they told us they were not in warranty... waste of time. Edit: Indian River had no problems ;)

This will be the 3rd time that I have arrived at the store when it was supposed to be open. The…read morefirst time it was 15 min until closing and the door was locked without an employee in sight. The 2nd time it was 10 min until closing and an employee waved his arms from inside to let me know they were closed. This last time it was 10 min until closing and again the door was locked without an employee in sight. Ive worked retail so I understand wanting to close early but that doesnt mean you do!! Not that it matters, but the one item that I would have purchased each time wouldn't have taken them long to ring up.

Worked with Maurice from out of town to purchase a CPO GLA and it was a pleasant experience…read more Paperwork was done in less than 30 minutes and I was happy Benz owner less than hour after showing up. So many nice vehicles on their lots it was hard to choose from.

I took my 2017 Mercedes E 300 to the dealer for an oil change and A/C diagnostic on August 18, 2026…read more. The next day I got a quote of $3,100 for compressor and sensors replacement that later on I found out that they were working very well. After I declined the repair I was told that it might be a different cause related to SAM and outside temp sensor and that I need to pay for two extra hours for further diagnostic. So, based on what they gave me the $ 3,100 quote? Also when I mentioned that I brought the car for the same problem in 2025 I was told that it is not mentioned in the system, so probably I was wrong. I returned the next day with the invoice to prove it, but it did not make a difference. Poor communication, no car wash when I picked up the car and the check engine light came up on my way home. Terribly disappointed. This was my last time going to this dealer. My service advisor was Will.

5 STAR service and a 5 STAR product purchased. I've been to this location in the past, but is been…read morea really long time. My wife has been begging me to replace her wipers and I swear honey I've been busy! So popped onto the O'Reilly's store to inquire about replacements and installation. The gentleman confirmed they had in stock and recommended the Bosch brand. They are also under warranty for a year. Checkout was smooth and he installed them in minutes. The entire process maybe was 10 minutes. I've been to competitors that were not close to as efficient on install. Absolutely recommend and will be back.

I came here looking for a left brake light bulb to replace. Usually, at these places, most people…read morewill help you find the bulbs but not replace them. Becky stepped outside the norm and helped me replace the bulb; it took her 5 minutes. It would have taken me about an hour because I would have researched it and did not have the right tools. Do not get me wrong, I could have done it, but the convenience and her positive attitude made it easier for me not to do it alone. I highly recommend this place for all your car parts needs. Ask for Becky - she is 5 Stars and above.

Matt and the crew over at Napa Newtown are some of the best in the area. If there isn't a part they…read morehave in stock they will go out of their way to find it even calling their competitors to make sure you are taken care of. That's old school customer service... person first. Everyone there is knowledgeable

I needed an alternator and ordered it online to be picked up at the store. The woman who called me…read more(sorry I didn't get her name) about an hour later said they were processing my order and had to get the part from Chesapeake. It would be at the store at 4:00 but the store closed at 4:00. She said if I wanted to pick it up today she would stay and wait for me. I said that would be great. I got there at 3:40 and told them I would wait out in my car. The part got there at 4:00 and they brought it out to me. Now that is what I call customer service! Thank you NAPA!