Escape Nails Spa is affordable but glamorous - the addition of a beverage (alcoholic options are available) and a fruit plate is a lovely touch. The staff are effective, timely, and polite. Yesterday Nick did my pedicure and manicure. My nails look perfect and I had a great time. I recommend the "magnetic" gel polish, it looks super smooth and shiny. I love spending an evening at Escape after a long day at work. read more

Great place for a manicure, pedicure or a massage. Love the fruits or cheese tray with the drink options. My husband and I come here often and we have a great experience each time. They have tons of colors to choose from. I've actually had my Bridal party come and get their nails and feet done for my wedding. And they had nothing much positive things to say. My recommendation is to see Lynda and/or Jenny! read more

This place is everything an upscale nail spa should be. But for $30 a pedicure. This place is amazing. They serve, drinks, snacks, people who listen to you, calming music, and SO MUCH more. I know its hard to find a good place with so many out there, but trust me ladies and gentleman. Come here!! read more

Escape Nails and Spa - View from one of the pedicure rooms.. - Nail Salons Near Me - Henrico, Virginia

What a wonderful spot in the Richmond area. My girlfriend and I went late on a Saturday and they didn't mind at all that we wanted a mani-pedi. When we sat down for our pedicures, we were given a choice of drink and small appetizer, the champagne and fruit was delicious. The facility is super clean and everyone was friendly and professional. If you haven't been here, I highly recommend it. The cost was superb for the service. I didn't feel like it was too expensive at all. read more

Escape Nails and Spa - Nail Salons Near Me - Henrico, Virginia

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We were very disappointed with the service today. We called ahead because we had a big group. We had planned for pedicures, a couple of us had manicures, and one gel nails. The chairs didn't work. Our 30!!!!! Dollar pedicures were ridiculously short. One whole leg wasn't even done for me because the man kept getting up. We talked with the manager but all she said was the wires on the chair are loose so we have to jiggle them... ummm I didn't buy a 5 dollar phone charger ... I don't want to jiggle wires. My daughter had a manicure and a pedicure in the time I had my unsatisfactory pedicure. They put her in a different room and I guess since she is a you g teenager they figured they could do a fast crappy job and she wouldn't know??? Even the fancy toilet wasn't working correctly... I mean come on!! We dropped a lot of money today and we definitely wont be coming back read more

Perfect! A+ First, the best mani/pedi I have received for a very very fair price. From fruit trays to the fanciest toilet I have every used, this place is amazing. Clean quality service with extra time given for back, hand and foot massages. I loved everything about this experience. I will definitely be a regular customer. read more

Lynn did an amazing job on my nails! I haven't gotten my nails done in about 2 years & could not for the life of me remember what it was exactly that I wanted to get done haha When I walked in, I was welcomed by a young lady that helped me figure out what I wanted & was seated so quickly that I didn't even have time to pick out a color! (This is a good thing haha) But that was okay because while I was getting my nails done, a bunch of ladies were going through all the colors & showing me examples of what color I was looking for on their own nails even though it was crazy busy; love that kind of customer service! I loved the whole experience, not sure how long the nails will last because my job requires me to work with my hands, but in that case it will definitely impress me if they last longer than 2 weeks! P.S. I got stiletto tip gel & shellac nails for $70 read more

Escape Nails and Spa - So pretty! She said that they're the longest lasting so I'll definitely be putting them to the test! - Nail Salons Near Me - Henrico, Virginia

Amy was absolutely fantastic! Love the ambiance and service. Will be back for sure! read more

Escape Nails and Spa - Nail Salons Near Me - Henrico, Virginia

Pretty great very friendly and helpful and my nails are bomb very peaceful and relaxing and they also give really nice hand massages they also can do more that just your basic styles read more

Escape Nails and Spa - Nail Salons Near Me - Henrico, Virginia

I'm writing this from my pedicure chair. I know, not the most relaxing thing to do. But I'm a mom and I forget things I love this place. They take their time, they have SO many options for mani/pedi treatments, they have complimentary drinks and cheese plates. This is my second experience and I have been thoroughly impressed both times. I won't go anywhere else! read more

So completely disappointed in this place! The management is the worst! I came in 2 weeks ago and spent a substantial amount on a dipp manicure and chocolate massage. Less than 2 weeks they are lifting and breaking! I call, they say come in they will fix it for me.. when I get there, the guy who did my nails starts arguing with me that I must have washed my hands a lot! And he will fix them at 3$ each... I said No I want them all fixed, and for free! The manager came in never apologize knew what was going on... I ended up having the dipp removed and leaving because everyone was so rude!!! They have changed so much! THERE ARE SO MANY NAIL PLACES NOW!!! Spend your money somewhere else!!! WHERE THEY ARE NOT JUST ABOUT MONEY!! read more

Overpriced for services provided!! The manicure was lumpy and too thick which would not dry; the pedicure was not thorough, still feel callus despite paying extra. read more

Back again!!! Love this place. They give great service and are super nice! I haven't met anyone yet who hasn't been absolutely amazing!!

Absolutely beautiful salon! Enjoyed my pedi, and had a relaxing time. A little pricey but well worth it.

Unfamiliar with nail salons on the West end, my best friend and I decided to pop in for my birthday mani/pedi with my daughter because she had heard good things and that they also treated you with beverage of your choice during services. We arrived a little after 2pm and were told that it would be about a 10 minute wait. The receptionist / greeter was if not cool, borderline rude. We waited patiently (including my 4 year old - who was thrilled with her first "spa day" experience with mommy) for service. We asked about different services a few times and were given curt responses. I additionally asked that while my daughter did not need the full workup for pedicure, would they mind just making her feel like she was getting one with a little foot massage and extra attention. We were finally called back to our seats - I would say at least after a 25-30 minute wait. Upon climbing into my prepped seat, I found my foot spa water was frigid. When I asked the same greeter that set us up to fix it, she just drained whatever "blue treatment" water was in there and added a splash of regular water to make it slightly warmer. I started toying with my own water & finally got the mix right (with no offers of help from staff) and lost most of whatever made it blue. My daughter, of course envious, asked if she could have some water. So I added a little splash of warm water at which point one of the technicians came over to help adjust and get it set for her...enough to cover her feet & put the spa on (kudos to that sweet girl). After about sitting there for about 15 minutes in the seats, our beverage orders were finally taken. Shortly thereafter, the same greeter came over and asked if my daughter was having a full pedicure - to which I replied no. She unceremoniously unplugged her little foot spa and hurried the water down the drain. That was when I thought my head was about to pop off. I could handle everything else up to that point readily. But do not treat my sweet little girl like a second class citizen. By then the server came along with our drinks and we politely explained that we were leaving...at which point he started to complain about our drinks - a water for my pregnant friend & a glass of celebratory white for me. I did not give the greeter the full rundown, but told her that we had waited far too long for service and that I could not comprehend why simply allowing Alex to dip her feet in warm water was such an aggravation. She explained, no full pedicure - no water and that's their spa policy. I'm sorry to say that Escape Nails & Spa has confused snotty reception and alcohol service with a highly prized customer service experience. Too boot - the services seemed very pricey for what you get. It was 3pm when I got back in my car - just under an hour with no true services rendered. Keep the wine (i have a whole fridge of it at home - thank you) and learn how to make customers feel welcome and pampered while learning to bend the rules when appropriate. I will give them credit for decor and atmosphere...if the greeter / server had not been such assholes, the spa would have been lovely & relaxing. We promptly crossed Broad street to New Lady Nails (my BFFs regular nail location) where they gave Alex a full pedicure (minus cuticle trimming), toe & nail painting and made us both feel pampered - $15 for Alex and $35 for my hot stone massage & scrub pedi along with manicure & buffing (no fingernail polish). Much less to-do, but far better service - which is more important in my book!!! read more

I went in today for a shellac manicure with Lynh. This was my first (and definitely last) experience with this very poorly managed establishment. Before coming in, I called ahead of time and asked for the price for a simple cherry blossom design. I was told the price was $6 for 2 nails and $12 for 10 nails. From the moment I walked in, the atmosphere was hectic and very unorganized. I waited for about 10 minutes and then went up to the front desk to ask where my nail technician was. I was told that she was just waking up and would be with me shortly. I thought this was a little unprofessional, but didn't say anything. When Lynh finally came over, she was very curt and short. She did not introduce herself nor did she offer any fruits/wine that other reviewers write about. She began working on my nails without asking me what I wanted. I brought out my phone and showed her what I wanted. She selected what she said was the correct matching gel color. I said I wanted shellac and she said there was no difference. Anyone who has done a gel or shellac manicure before knows there is a major difference between the 2 styles. I certainly expect a nail technician to know this. I asked if she was sure the color matched what I wanted (light sky blue) and she said yes and began working. The manicure continued. I picked up on many points that were strange to me. The UV lamps (under the desk) do not have a timer and many times, Lynh asked me to keep my hands under the lamp for over 2 minutes. This is well beyond the time needed for the gel to cure and is also a hazard to one's skin health. Finally, when she was done, the manicure had numerous bubbles and was very uneven. This was on top of the fact that the color was very off. Instead of turning out like a light sky blue as I had indicated I wanted, it was a teal/turquoise color. I did not mention anything about this either since I didn't want to make a fuss. Finally, it came time for the design to be drawn. I was asked to move to make room for another patron (which I also thought was a bit strange). Then, Lynh told me that the design for all 10 nails would come to $30. I was a little shocked since this is not what I was told over the phone. I asked if there was anyone I could talk to. Lynh very rudely stated that she was the manager and that $30 was the only price. She asked me who told me that price and I told her it was Danny. She said that I shouldn't have asked him since he doesn't know pricing info. I would hope that every employee in a salon is familiar with the pricing, especially if they are answering the phone. Lynh did not apologize once for the miscommunication and did not offer recompense at all. I brought up that the color was slightly off than what was promised and that there were numerous bubbles in the gel and she began blaming me! I was so surprised that she would allow herself to treat a first-time customer in this way! Other people were looking in awe at this exchange and a few guests remarked how rude she was being. Since the manicure looked extremely unprofessional, I asked it to be taken off so I could go to my usual salon, Salon del Sol. Lynh proceeded to take off the gel, with a LOT of attitude. She then asked me to pay $20 for the "manicure", which at this point was only having my nails filed and cuticles trimmed for about 3 minutes. This salon is unprofessional, unclean and staffed by rude people. Do not waste your money here! I hardly ever write reviews on Yelp, but I felt that I had to say something. As other reviewers pointed out, the fruit seems like a gimmick to cover up for the subpar service and awful, rude, unprofessional behavior. This is not a high end salon at all -- you would be better off taking your business to Salon del Sol or Rituals! read more

Cold water, rude attendants, flat Prosecco, made my Nana bleed... not their best day at escape. I expected the manager to at least discount my Nana's pedicure, but no. We won't be back. read more

Decadent.... I highly recommend a visit to this new nail spa! The facilities are new, clean and the staff is attentive. I came with a friend and we both got the cherry fruit sensation spa pedicure. We were greeted with a plate of fruit and a glass of water with slices of lemon and line. The foot massage was wonderful, with the exact pressure on pressure points. I didn't know what to expect, but our package came with a 20 minute shoulder and neck massage. While this package was on the pricey side.... It was definitely a treat and I'm excited to see it in my neighborhood! I can't wait to share it as a girls night out soon! read more

Been here once, they do a sloppy job and my acrylic broke within 4 days. I want to give it a second chance but after reading similair reviews i dont think i will. I paid about 60 for gela and acrylics which is expensive and i had 2 drinks(i wouldnt mind paying that much if my nails didnt break.) Sad because the location and interior design is nice. My nail tech was a guy and very nice, but come on :/ read more

Amazing service BUT too expensive! I will definitely be back but will have to plan ahead next time! The wine and crackers are such a great touch. I had John for. Pedicure and Sophia for a Fill. Both wonderful and went above and beyond. read more

I had an absolutely terrible experience at this salon. I went in for an eyebrow wax and Sophia, the person who gave me the eyebrow wax and pedicure, burned my eyelid. My eye is red and swollen, and the manager of the salon couldn't even bother to talk to me over the phone. She offered me a lame apology via text and offered to pay my fifth to reimburse me $15. I Will never go back! read more

Escape Nails and Spa - This is a picture of my eyelid after it was burned when I had a brow wax. - Nail Salons Near Me - Henrico, Virginia

I was visiting the area and went in on New Year's Eve for a gel (shellac) pedicure. This was by far one if the best pedis I've ever had. Upon arrival, I was given a glass of water and a fruit plate. I've been offered water before but never been given fruit at salons around my hometown (which I frequent on a regular basis). The young lady that worked on my toes was polite and attentive. My pedicure lasted 2 months!!! This was definitely because she took her time and let the coats dry in between. I will definitely go back the next time I'm in Short Pump! read more

Felt like pampering myself so I came here based off the yelp reviews. I got a great mani/pedi. No doubt about it! But, there was something missing. First, I do not like that you cannot leave a tip on the cc. This leaves me one of two choices: do not tip or do not return. Neither are good for the owner of Escape. I do not, not ever, carry cash beyond my emergency stash. And that will not be spent on a tip. I cannot help but think that this tells me something about their tax reporting practices. Luckily, their ATM machine was broken so the owner graciously let me charge my tip. But, even so, I never, ever swipe me ATM card anywhere except at my bank. So, the girl who did my mani/pedi did an excellent job. But, hardly anyone working there spoke English. So, if you are like me...there by yourself, you resort to being on your phone or something. Some other women were there as a group and I could see how fun that might be for a girls day/night out. And then they are all talking to each other in another language (maybe Tagalog or something, I am not sure). The fruit and the water were nice, but hardly worth the price (I got a sugar scrub mani/pedi, but the sugar scrub is only on the pedi part, buff ($5 extra) and a nice massage (free!) and my bill was around $75. But, I got orange slices which are hard to eat without a napkin. When I sat down for my manicure, she kindly offered me more fruit, but I asked for no orange slices...she brought me orange slices which told me that she did not understand me (she acknowledged my request). I might come back here, but not likely. And definitely not for my regular mani/pedi. read more

My experience was FANTASTIC. I have been looking far and wide for a more upscale nail salon and this definitely had everything I was looking for: good atmosphere, great service and to top it off good sanitary practices. I went for a walk-in in the middle of a weekday, and I was taken right away. Their list of services is amazing and I am just absolutely impressed. Definitely going back. read more

This place is amazing. They know how to pamper you here. I was given fresh fruit and fruit infused water while I relaxed and enjoyed my pedicure. They also have the most options for manicures and pedicures that I've ever seen read more

I had an amazing experience here with my sister and cousin. From the fresh fruit and flavored water to the amazing manicure and pedicure. This place is the best I have found my nail salon!! I would recommend it to everyone and it is reasonably priced! read more

Very nice salon. I had a pedicure today and chose one of the $65 ones that includes a neck and shoulder massage. I had Helen and she was great. The fruit and water was delicious. She took her time and massaged my legs a long time. I was probably there 2.5 hours being pampered. Will definitely go back for more. I didn't give 5 stars because it is expensive and can't put the tip on your credit card. I had to use their atm and cost me $2 to use it. read more

Go see Jordan! He knows what he is doing! I had deep ingrown toe nails because the last salon I went to didn't cut them correctly but Jordan fixed them for me. He did a great great job! read more

Went there last Thursday for a face wax. After finishing I told the person who did it that the upper lip area hurts and she said that the redness should go away in an half an hour. She said that she would not let me go out on the memorial weekend like that. But this is how I looked like during the memorial weekend. Really disappointed. read more

I used to go here for years and then moved away. Recently, back in Richmond this was my go to place to get my mani/pedi. I paid 70.00 for a "sugar Scrub" service. I am not one to ever complain but this was the absolute worse service I have ever had! "Olivia", was my the girl who did my mani/pedi. Doesn't seem she is to thrilled to be there. She cut my toenails so short while cutting cuticles I was actually in pain. I am not sure by facial expressions how she didn't know that. I was clear that I didn't want my big toes cut short because I am prone to in-grown toenails. She didn't care and did it anyway. My massage was about 2 minutes at the most and extremely inconsistent. She used so much polish that after 2 hours of letting my toes dry they are ruined due to not drying.. I would assume old polish? On to the manicure, lasted 10 minutes...she was able to the oil and sugar on the short sleeves of my 300.00 dress I had on. She kept pushing me to get gel which I usually get but said not this time as at this point I wanted out of there. She claimed the polish would be chipped and off in two days...SO, what happened before gel came along...hmmmmmm? These were short sleeves (cap sleeve)....wasn't it obvious that you shouldn't go all the way up my arm with that product. She didn't care, bad attitude, and my feet do not look like that I had a pedicure. I will never come to Escape Nails again. read more

Let me start off by saying that I never write reviews, but given my experience with this salon, I felt like I had to write one. My friend had booked us an appointment a few days in advance to get mani/pedis for my upcoming wedding. After reading the reviews I was excited to get my nails done! I got a pedicure and my nails turned out great. However, I decided to get acrylic nails and they turned out awful. Four of my acrylic nails did not fit my actual nail, they weren't wide enough to cover, so you could see my actual nail sticking out! The guy that did my nails did them so terrible that another lady, I believe the owner, had to redo my acrylic nails. My acrylics are not smooth, have fingerprint imprints and bubbles in them. After spending 2 hours in this salon I was anxious to get home. Upon getting home and taking pictures I noticed that my wedding ring finger was not completely covered, like the other 4 nails, my actual nail was showing. I rushed back to the salon as they were closing and was greeted with very rude people. They told me that I had to comeback at 9 am the next day, which I told them was not acceptable because I was getting married and my nails had to be fixed, plus I had just spent $85 on my nails, and for that price they should look perfect. So after arguing with them, the lady who had originally fixed my nails sat me down. She then proceeded to tell me that she would just paint a white coat on top of my actual nail to make it fill in with the acrylic nail. So she did that and it looked awful. I told her that was not acceptable and that my nail needed to be fixed because once again, I was getting married and there were going to be pictures. She then had the nerve to tell me that you wont even see it in pictures.... She finally took the acrylic nail off after much hesitation and then once she finished she made me stick my hand next to a fan to dry and left me. I sat there for about 10 minutes, next to another girl who was finishing up, and I had to ask the nail technician working on the other customer if I was good to leave because my lady just up and left me to sit there, I'm pretty sure she had gone home or at least left the building because she was nowhere to be seen. Upon writing this review, it hasn't officially even been a week since I had my acrylic nails done and they are already chipping and peeling apart. They have not lasted at all. I got my nails done on a Thursday night, and by Monday morning they were starting to come apart, chip, come up, etc. The white tips also are more of an off white color and are no longer pure white. read more

By far the best pedicure I've ever had in my life. Totally pampered. I've never gone to a nail salon like this. I'm from NJ and they don't pamper like that at all, and yet it's not more expensive. They brought me a plate of fruit and offered me a whole menu of beverages including alcohol. The massage that came with the pedicure was out of this world. I feel like a new girl! read more

Stopped in for a mani/pedi before my best friends wedding. My manicurist helped me find the shellac color I was looking for and matched a polish for my toes. He was super friendly and gave a great massage on my legs, arms and neck. I will definitely stop in the next time I'm in Richmond:) read more

This is a nice salon. The quality varies a bit from good to excellent, depending on who you get. Andy gives the best pedi - especially a foot rub - in Short Pump. I go with girlfriends and my daughters - they can cater to a wide range. And I do enjoy a glass of wine with my pedi so I truly appreciate Escape making everyone step up their game. read more

Made a same day appointment for 2 pedicures. It's a little pricey but well worth it. We choose a soothing vanilla pedicure $70, which came with a beverage, fruit tray plus head and neck massages. I was expecting a little massage but we actually went into a room, took off our shirts, and they did a full 15 minute chair massage. It was amazing. I'll be back next time I'm coming through town. read more

Visiting Richmond for a graduation and found Escape after Beauty Nails didn't honor our appointment. Best thing that could have happened. Christine welcomed us and immediately put us with techs for manicures and pedicures. I had an amazing "milk and honey" manicure with Vivian. It was a little pricey at $30 but well worth it. It includes a scrub and longer massage with lotion and oil. I would definitely recommend Escape. It's clean, everyone is friendly, they have lots of polish options and with plenty of people working the wait was minimal. They also provide complimentary refreshments. Can't beat a mani with Bubbles. I will come back if I'm ever in Richmond. read more

It can get a little expensive if you add on alot of extras. However it was just what I was looking for !!!

Great, uber-clean, decorated to perfection, wine/champagne and fresh fruit. Very relaxing as the ambience is quiet and serene. The staff does an amazing job overall. My only feedback is the pricing...somewhat expensive even for a basic pedicure. read more

They like to BS their way out of fixing their mistakes. I've been getting my nails done for 20yrs. This is my second visit and my nails were yellow which I got over it, 2 days later my nail breaks but have to wait till the weekend because they only have 1 person that does gel (which sucks). Got that fixed and was charged for it. (They told owner it was free but I have receipt) So add lying onto the BS. Less than a wk after that 2more nails break and the the same nail that was just fixed broke again. I wasn't going to call over 1 nail but 3 nails and one is broken so far down that I was bleeding for 10min. I called and got a return call just for all the BS to begin. It boils down to, there's no telling what 'I've " done for them to break and a bunch of other PC BS. I paid $60 for my nails and I wanted half back to go get them done somewhere else. I normally pay $45 off of Staples Mills, get the same service and the "extras" and my nails last me almost a month and that's EVERY TIME. So her BS story about every 2wks is the recommendation, yes its just that. If I've never had to get them done every 2wks before why the f*** would I need to now? Horrible Horrible Horrible... I complain about things but NEVER NEVER NEVER have I had to write a review. read more

When this place first opened, the customer service and care was a huge selling point for me. They always did a good job and seemed to take pride in their work. As the establishment has grown, it seems like they just don't care anymore. I have had 3 bad experiences in the past year. 1. I used to get pedicures there. I had my feet done at one point, a month later, I took my shoes off and my toenail fell off. I took the nail polish off and saw that all 10 toes had fungus. I can only chalk this up to the salon, because this was not athletes foot, it was only concentrated on the nails. Escape was the only salon I had been to for pedicures. Since I have stopped getting pedicures, I have never had any fungus come back on my nails. 2. I'm not really big on getting fake nails, but I was getting married and broke a nail, so gel powder it was. Since I didn't know how gel powder worked, I picked a gel nail polish. They charged me for the fake nails and a gel polish- so nearly 70 dollars!!! The next time I went I didn't pick out a gel polish, and they insisted gel was the only thing you could put on gel powder, and only charged 10 extra (I'm not really even sure why). 3. This past visit, my manicurist rushed through the powder application, seemed like he was "over the day" or something. It hasn't even been a week and I've had 6 nails pop off with no rhyme or reason. They have fixed the nails free of charge, but it has been frustrating having to go back every time a nail pops off. I used to love this place, but it seems these days they are more concerned about the money, and not so much about the nail work they are sending out into the world. read more