Kaeleen is amazing. I have been seeing her for many years now and could not be more satisfied with…read morethe services. I love that they have a new location in Burlingame! Would highly recommend.

I luv the place. I did few procedures, I was very happy with results every time. Btw-Halo/BBL is…read moregreat for rosacea. My face never looked better!

Nancy is one of the most thorough and careful RNs. She was…read moreexcellent with her instructions and also very careful and thorough with how she covered all the areas I want treated. I request the candela machine whenever I go. However, in my recent visit, the cold air jet was not as effective as usual. Nancy is going to personally call her manager to get that addressed, and I am really grateful for how quickly this location response to concerns.

Last August, I decided to invest in laser hair removal as a commitment to myself. Because it is a…read moresignificant financial investment, I searched on Groupon and purchased a deal listed as a "large service," reasonably assuming this would cover full legs. I was disappointed to learn--only after calling Sev to book--that "large" meant either upper or lower legs, not both. That initial phone call set the tone for the rest of my experience. The man I spoke with was dismissive and repeatedly fixated on the fact that I had purchased a Groupon, pushing me to buy an additional package to cover my full legs. I made it clear multiple times that I chose Groupon intentionally because I could not afford the in-house bundles and was comfortable proceeding with lower legs only. His tone felt judgmental and presumptive about my financial situation, as though I was making a poor choice rather than an informed one. I ultimately stood my ground, opting to start with lower legs and potentially invest more later if I was satisfied with the service. At my first appointment, the treatment itself went smoothly. However, at checkout, the receptionist again made pointed comments about my Groupon purchase and attempted to upsell me on an additional package, calling it "the best savings." I declined politely, though it was becoming uncomfortable to feel singled out for how I chose to pay. That night--and for nearly two weeks afterward--I experienced severe, deep itchiness in the treated area. As an esthetician, I tried every appropriate remedy: aloe, hydrocortisone, and antihistamines. Nothing helped. When I called Sev seeking guidance, I was hung up on. I was left suffering without answers or support. By my next appointment, the reaction had subsided, and I asked the nurse what could have caused it. She suggested a possible allergic reaction to the laser, though I explained that I had undergone laser treatments elsewhere in the past without any issues and that no remedies had provided relief. She wasn't sure but speculated that my hair thickness could be contributing and that it might improve over time. Unfortunately, it did not. On my fourth visit, despite consistently booking Monday noon appointments, the receptionist insisted I was late and told me I needed to reschedule. When I asked about the late policy or what time she had me scheduled for, she refused to clarify. I later pulled up both email and text confirmations proving I was on time and that she was incorrect. Even then, she laughed it off and still insisted I reschedule without explaining the policy. I eventually contacted the manager, who acknowledged that this receptionist had been an ongoing issue. The manager was empathetic, professional, and kind, and she offered me a complimentary service for the inconvenience. This is the sole reason this location receives even one star from me. The manager and nurses were consistently compassionate and respectful. By my fifth session, however, I was still experiencing intense itchiness after each treatment. At that point, I decided to stop altogether. I accepted the complimentary service out of respect for the manager, but I will not return. I chose to go back to a previous laser provider where I never had adverse reactions. To be clear: the issue is not Groupon. The issue is how customers who use Groupon are treated. The repeated upselling, dismissive attitudes, and subtle discrimination made me feel lesser and unwelcome. If offering Groupon services is such a burden, then don't offer them. Making clients feel ashamed or undervalued for seeking an accessible option is unacceptable. Please, do better.

I came in for laser hair removal treatments. Natalie was my nurse. She was fabulous, had great…read morebedside manner and made me feel comfortable. I also had the pleasure of being helped by Emily and Gerbere (not completely sure how to spell that) out front. Both of them were helpful in getting me scheduled and thoroughly went over pricing options. Thanks for taking care of me, ladies!

I had been referred to LaserAway by a friend for tattoo removal, which I purchased 30 sessions of…read more Somewhere along the way, I reached out to a Kaiser dermatologist about my sunspots and she recommended Clear & Brilliant. Since I was already going to LaserAway for my tattoo removal, I decided to add C&B as well. (TBH my gut feeling told me not to because they are a chain...I learned the hard way.) I purchased a 6-pack and started the treatments. At my second appointment, the store manager talked me into adding Rejuran, so I purchased a 3-pack. The first session went fine, sessions 2-4 were also fine, with the Rejuran. (Albeit no real improvements visible) At the 5th session (Jan 15), she mentioned increasing the intensity, which I agreed to because I trusted her. Immediately after I left, I knew this session felt different. The burning sensation and redness lasted longer than before. Throughout the week, as the sandiness washed off (as usual), I noticed an orange/brown color to my skin creating an outline under my eyes (where she did not laser). Like raccoon eyes, but white. This did not go away over a few weeks. Now my skin looks like this. Multiple people have commented on my discoloration (at a spa for a facial and a beauty counter in Japan) and I have never felt more self conscious. My skin has never looked like this ever in my life. It will take a long time to fix and I am devastated . Please be warned. This place is fine for laser and hair removal. Do not trust them with your face. (No concealer or foundation in photo. Just moisturizer, sunscreen and blush)

I have been coming to Medical Aesthetics of Menlo Park for years. I first came for laser hair…read moreremoval which I highly recommend - it's very effective and painless. Why did I ever wax?? A few years ago I added Botox. Dr G was my first experience with Botox and she's wonderful. In the beginning she listened closely to what I wanted (to remove the ever deepening line between my eye brows) and she explained that to get a natural look involves considering how all the muscles move together. She tried different injection locations, asked how I liked it at my next visit, and adjusted based on my feedback. Now, when I come in she ensures I want the same constellation of injections and works off her recorded "map" of my face. Dr G is very good at Botox! The results are wonderful and she always reminds me of how to care for it (for example, no exercise that raises my heart beat for 24 hours). Dr G is also wonderful with patients. She's friendly, calm, patient, professional and very gentle with the injections. There's been no bruising. Her goal is to ensure you're satisfied and happy. So grateful for the wonderful service at Medical Aesthetics. It's always clean, safe, and I get amazing results! Cannot recommend enough!!

This update is LONG overdue! As you can see I've been a faithful since 2019 and I continue coming…read moreback to Medical Aesthetics of Menlo Park because their services are always done with the best and highest level of care and so much attention to detail. Things I would recommend having done here....EVERYTHING they have! I am so grateful for the way I feel every time I leave this gem of a place. Dr G (Gity) is spectacular, if you know, you know. This isn't about placing injections and off you go. There is an art and talent that goes with making you look natural and flawless. Dr G has that what many would probably call "God Given Talent" for me I just call her my Goddess of Natural Beauty! I've done so many things sitting happily on her medical chair that I guess now the secret is out! She doesn't exaggerate features, you leave looking glowing, happy, and rested...and naturally beautiful as everyone should! In my opinion she is THE person to go to for lips, hands down, I'll kiss anyone who says different! ha! Yeah, she is THAT good with giving you those perfect lips. This place carries the best products available and when you pay for quality you notice it, feel it (painlessly of course) and see it last longer. They are experts in non-surgical facial transformation. As a mom, I've fluctuated with my weight since pregnancy and always what shows the most change is in my face. Now that I've reached where I want to be, Dr G knows and keeps up with all the leaders of the industry to keep your face looking as it should. She never pushes, she is thorough, explains everything and since I have so much trust in here, I just see stars. When you are with her, you're the most important person in the room, will make sure you are comfortable and she has such a loving and gentle approach...and she uses the good stuff to make sure you're fully numb from feeling any discomfort. I can go on, but I know you just want to make that appointment already! ;) Since we are all friends here, you don't even have to take my word for it, look at her credentials and the master classes and seminars she has been chosen by peers and experts in the industry to attend. Now for my treatment girls, they got all those here too and all the latest, most advanced technology. Take care of your laser hair treatments, if you have a strange scar that you want gone, they have an incredible laser machine for that with a few zap sessions, it will be soon forgotten. Ultratherapy, CO2 and skin resurfacing....again you'll be in the right place and with the right hands to do it for you. Gents, this isn't just a lady's thing....they will know what to do to make you refreshed and rejuvenated too so don't be shy to call for a consult. dr.g_aesthetics on INSTA https://linktr.ee/dr.g_aesthetics?utm_source=linktree_profile_share&ltsid=77fb0814-55f6-4f05-b7fb-33be31604ddc

I can't recommend Krystal enough as a dermal injector. I always get really nervous leading up to my…read moreappointments, but the moment I'm in her chair, she has a way of making the entire experience feel calm, seamless, and surprisingly comfortable. She uses a technique that significantly minimizes discomfort, and she's incredibly thorough in explaining every step of the process. I always leave knowing exactly what to expect, which makes a huge difference in easing my anxiety. Most importantly, she's honest, detail-oriented, and truly prioritizes natural-looking results. I trust her judgment completely with my face and always feel like I'm in very capable hands.

I recently had a facial at SkinSpirit with Jessica, and I honestly couldn't be happier with the…read moreexperience. From the moment I walked in, everything felt calm, welcoming, and professional. Jessica took the time to really understand my skin and what I was hoping to improve, which made the whole treatment feel very personalized instead of rushed. She explained what she was doing along the way, and you can tell she truly knows her craft and cares about her clients. My skin felt amazing afterward--so refreshed, clean, and glowing--and I've already noticed a difference in how it looks and feels. On top of that, the whole experience was incredibly relaxing, which was exactly what I needed. If you're thinking about getting a facial, I highly recommend booking with Jessica. She's not only skilled but also genuinely kind, and it makes all the difference

Dawa did an amazing job on my lip injections, she was very professional and attentive to my goals…read more She took the time to ask questions and tailored her recommendations to my facial structure to keep the look very natural. When I came in for my touch-up she recommended a lip flip which I loved! She also recommended some botox for my forehead lines and the result was incredible. Overall I had such a fantastic experience with the service and am happy to have found my go-to PA, I highly recommend Dawa.

Dawa did my lip injection and she was amazing!!! Out of all of the times I've had it done, this was…read moreby far my favorite experience. She had a very calm and soothing demeanor and environment in her office and was constantly checking in with me, making sure I was able to tolerate the pain. She was also very detailed with my consultation and realistic with what I was hoping to achieve with this appointment. 10/10 recommend!!

They used someone who was new and inexperienced. I received 52 Botox injections, which is a lot of…read moremoney, and every injection appeared to affect the wrong muscles. Now my eyes are drooping, my face looks tired, my high cheekbones appear flat, and the muscles around my chin have dropped, creating an older and exhausted appearance. I got Botox to reduce wrinkles and look younger, but instead I feel like I look 20 years older. This is a very important time in my life, and I have become depressed about going out in public or even looking in the mirror. It does not look like my face anymore. I reached out to the clinic seeking help and support, but no one seemed willing to take my concerns seriously. Eventually, I was connected with a customer service representative named Amanda. She kept telling me that my before and after photos looked the same and that she could not see any difference. She repeatedly dismissed what I was explaining and acted as if nothing had changed. I finally stopped talking to her because she was the person handling complaints, yet she did not seem interested in listening to what I was experiencing. Everyone at the clinic could see something was wrong, but she continued insisting that everything looked the same. I do not usually leave negative reviews, but this time I feel the company needs to be held accountable. I have been a customer for nearly 10 years and know exactly what my face looks like. This treatment went terribly wrong, and I am shocked by the outcome. What is even more disappointing is the way my concerns were denied instead of being addressed. Very poor customer service and a very disappointing experience. ----------------------------------------------------------------------------------------- Their response to my Google review was vague and generic. They asked me to reach out again, but at this point I no longer trust that anything will be done. I already spent considerable time trying to get help and support, only to be dismissed. On one occasion, I was left waiting for over 30 minutes because the person handling my case forgot that I was on the line. I eventually had to hang up myself. After multiple attempts to resolve this issue, I am not willing to waste any more of my time reaching out again only to receive the same lack of support. It seems that the company responds quickly when a public review is posted, but my experience in person was very different. Rather than trying to understand or resolve the problem, I felt that my concerns were repeatedly dismissed. I was continually told that I looked the same and that nothing was wrong, even though the changes to my face were obvious to me and had a significant impact on my confidence and daily life. If you are considering treatment here, be very careful about who performs your injections. I would strongly recommend choosing an injector with extensive experience and a proven track record rather than someone new. I trusted the clinic, and the outcome has been one of the worst experiences I have had in nearly 10 years as a client. What made the experience even worse was the customer service. I do want to be fair and mention that I had positive experiences in the past. Karen, the lead nurse who previously performed my Botox treatments, always did an excellent job.

I would come in regularly for my laser hair services and one time I came in and one of the front…read moredesk ladies said "are you here for your shot? " I was confused at first then i realized she meant then weight loss shot. This is pretty crazy to assume right away . This wasn't a misunderstanding too this was an assumption I've had more than 8 sessions here for the same thing. Just because I'm not slim doesn't mean I'm there for a weight loss shot.

I started getting IPL treatment at Grace Skincare few months ago and my skin is recovered from the…read moreacne scars and redness. The effect of IPL treatment is so amazing!! The treatment gives very little pain and cost good price for what it does.

I received facial from Grace back when she was in the san Francisco store. Her hands are amazing!…read moreShe does crazy facial massages with her hands! you can really feel your face getting hot! Her price is reasonable too, she is very informative and makes you feel comfortable right away! Definitely worth it! OH ANDDD she does great great eyelash extensions! i will definitely do it next time I see her!