I found Entrada a couple years ago or so, because I had a spot on my face that just would not heal…read more It had been broken out for easily over a year or more. I really liked my experiences at Entrada, it was easy to make appointments, I never had any issues, before, during, or after the visit and always appreciated the cooling gel they give as a nice extra touch. My four is mainly for my unique situation, which was that it was just one spot that took less than 10 seconds to zap. Even adding in a couple extra areas that I usually would just pluck, the entire visit would take less than 2 minutes. Which was pretty steep at around $80 each. I had about 6-8 appointments (it's been about a year or so since I completed the last one so I'm not totally sure at this point) but within about 3 months or so, I noticed everything had grown back. So unless I was willing to have consistent recurring appointments, it didn't make sense for me to continue with the service. I simply switched over to shaving vs plucking and called it a day. I will say that I'm still very pleased that I visited Entrada as the redness from the spot completely faded and it fully healed. Which was everything I could have hoped for. So for me, while it was expensive, I'm very glad I did it and would recommend Entrada for similar issues.

Have been going to Entrada Medical for all my skin needs for over 10 years and I have been more…read morethan satisfied each and every time I go. I have gotten both filler and Botox and it has always been perfect. Definitely recommend

Oksana does a phenomenal job and is very thorough in her approach. I will definitely continue…read moreseeing her! Thank you!

I luv the place. I did few procedures, I was very happy with results every time. Btw-Halo/BBL is…read moregreat for rosacea. My face never looked better!

Nancy is one of the most thorough and careful RNs. She was…read moreexcellent with her instructions and also very careful and thorough with how she covered all the areas I want treated. I request the candela machine whenever I go. However, in my recent visit, the cold air jet was not as effective as usual. Nancy is going to personally call her manager to get that addressed, and I am really grateful for how quickly this location response to concerns.

Good experience with the skin pen treatment (intro offer) but this place could use friendlier front…read moredesk staff. It would behoove them to have someone pleasant who can start and end the experience of a visit on a more positive note as well as just enhance the overall visit ...the lack thereof is a huge missed opportunity and unfortunately leaves a bad taste.

I came in for laser hair removal treatments. Natalie was my nurse. She was fabulous, had great…read morebedside manner and made me feel comfortable. I also had the pleasure of being helped by Emily and Gerbere (not completely sure how to spell that) out front. Both of them were helpful in getting me scheduled and thoroughly went over pricing options. Thanks for taking care of me, ladies!

Alert: If you work full time and have limited availability do not go to Laseraway!…read more After having my appointments cancelled multiple times I had to update my review. I was really hoping I did not have to, because the treatments are effective, staff is in general friendly and try to help...BUT: It is so frustrating!! When we buy the treatments and PAY ALL UPFRONT they offer to schedule appointments in the future an one thinks that it is going to be a smooth process. The reality is different. Having an appointment scheduled does not mean anything. This past week I called the Burlingame office scheduled for 8/22, the next day I got a message informing that the appointment changed to another time (still the same day), I called them again to understand why, the agent offered to return to the original time scheduled. Got a phone call confirming the appointment - which I confirmed. For my surprise, the next day I got the long message (picture here) cancelling the appointment. I am seriously considering requesting a full refund of the thousands of dollars I paid upfront for the treatment. Here is my request to this company: be serious about your operations and customer satisfaction strategy. Do something please, to deliver what customers like myself paid upfront for.

I have been coming to Medical Aesthetics of Menlo Park for years. I first came for laser hair…read moreremoval which I highly recommend - it's very effective and painless. Why did I ever wax?? A few years ago I added Botox. Dr G was my first experience with Botox and she's wonderful. In the beginning she listened closely to what I wanted (to remove the ever deepening line between my eye brows) and she explained that to get a natural look involves considering how all the muscles move together. She tried different injection locations, asked how I liked it at my next visit, and adjusted based on my feedback. Now, when I come in she ensures I want the same constellation of injections and works off her recorded "map" of my face. Dr G is very good at Botox! The results are wonderful and she always reminds me of how to care for it (for example, no exercise that raises my heart beat for 24 hours). Dr G is also wonderful with patients. She's friendly, calm, patient, professional and very gentle with the injections. There's been no bruising. Her goal is to ensure you're satisfied and happy. So grateful for the wonderful service at Medical Aesthetics. It's always clean, safe, and I get amazing results! Cannot recommend enough!!

Dr G is absolutely fantastic. She took years off my appearance in just two sessions. Her technique…read moreis so much less painful than other medical aesthetic providers I have seen in the past. Zero post injection bruising. Incredible results that look so natural. She is truly an artist and I am beyond impressed.

Van is awesome and I'll keep going to her. Always…read moreknowledgeable, kind and gentle, never pushy. I feel very comfortable and confident every visit.

I can't recommend Krystal enough as a dermal injector. I always get really nervous leading up to my…read moreappointments, but the moment I'm in her chair, she has a way of making the entire experience feel calm, seamless, and surprisingly comfortable. She uses a technique that significantly minimizes discomfort, and she's incredibly thorough in explaining every step of the process. I always leave knowing exactly what to expect, which makes a huge difference in easing my anxiety. Most importantly, she's honest, detail-oriented, and truly prioritizes natural-looking results. I trust her judgment completely with my face and always feel like I'm in very capable hands.

Dawa did an amazing job on my lip injections, she was very professional and attentive to my goals…read more She took the time to ask questions and tailored her recommendations to my facial structure to keep the look very natural. When I came in for my touch-up she recommended a lip flip which I loved! She also recommended some botox for my forehead lines and the result was incredible. Overall I had such a fantastic experience with the service and am happy to have found my go-to PA, I highly recommend Dawa.

Dawa did my lip injection and she was amazing!!! Out of all of the times I've had it done, this was…read moreby far my favorite experience. She had a very calm and soothing demeanor and environment in her office and was constantly checking in with me, making sure I was able to tolerate the pain. She was also very detailed with my consultation and realistic with what I was hoping to achieve with this appointment. 10/10 recommend!!

They used someone who was new and inexperienced. I received 52 Botox injections, which is a lot of…read moremoney, and every injection appeared to affect the wrong muscles. Now my eyes are drooping, my face looks tired, my high cheekbones appear flat, and the muscles around my chin have dropped, creating an older and exhausted appearance. I got Botox to reduce wrinkles and look younger, but instead I feel like I look 20 years older. This is a very important time in my life, and I have become depressed about going out in public or even looking in the mirror. It does not look like my face anymore. I reached out to the clinic seeking help and support, but no one seemed willing to take my concerns seriously. Eventually, I was connected with a customer service representative named Amanda. She kept telling me that my before and after photos looked the same and that she could not see any difference. She repeatedly dismissed what I was explaining and acted as if nothing had changed. I finally stopped talking to her because she was the person handling complaints, yet she did not seem interested in listening to what I was experiencing. Everyone at the clinic could see something was wrong, but she continued insisting that everything looked the same. I do not usually leave negative reviews, but this time I feel the company needs to be held accountable. I have been a customer for nearly 10 years and know exactly what my face looks like. This treatment went terribly wrong, and I am shocked by the outcome. What is even more disappointing is the way my concerns were denied instead of being addressed. Very poor customer service and a very disappointing experience. ----------------------------------------------------------------------------------------- Their response to my Google review was vague and generic. They asked me to reach out again, but at this point I no longer trust that anything will be done. I already spent considerable time trying to get help and support, only to be dismissed. On one occasion, I was left waiting for over 30 minutes because the person handling my case forgot that I was on the line. I eventually had to hang up myself. After multiple attempts to resolve this issue, I am not willing to waste any more of my time reaching out again only to receive the same lack of support. It seems that the company responds quickly when a public review is posted, but my experience in person was very different. Rather than trying to understand or resolve the problem, I felt that my concerns were repeatedly dismissed. I was continually told that I looked the same and that nothing was wrong, even though the changes to my face were obvious to me and had a significant impact on my confidence and daily life. If you are considering treatment here, be very careful about who performs your injections. I would strongly recommend choosing an injector with extensive experience and a proven track record rather than someone new. I trusted the clinic, and the outcome has been one of the worst experiences I have had in nearly 10 years as a client. What made the experience even worse was the customer service. I do want to be fair and mention that I had positive experiences in the past. Karen, the lead nurse who previously performed my Botox treatments, always did an excellent job.

Spend your money elsewhere. While I've had some amazing nurses, the turn over is so high and I…read morenever see them again. Then, you're left with nurses who don't always follow standard protocol and are late to every appointment. Once, I waited in the lobby for over 20 minutes and once I got called in, the nurse started talking about a treatment I didn't sign up for. She then realized I wasn't that patient and asked me to wait another 10 minutes in the lobby. It was extremely unprofessional. Also sometimes when I'm done with my appointment, I go to the front desk to schedule my next one and there's no one there, and I have to wait another 5 minutes for the front desk person to come back. Honestly, if I wasn't locked into a contract on their services, I would have taken my business elsewhere a long time ago but I've tried speaking to their customer service and they will not give me a refund on the thousands I've paid so just trying to get my moneys worth. Eventually I completed about 80% of some of my treatment areas and decided to stop going altogether because overall service was terrible.

I started getting IPL treatment at Grace Skincare few months ago and my skin is recovered from the…read moreacne scars and redness. The effect of IPL treatment is so amazing!! The treatment gives very little pain and cost good price for what it does.

I received facial from Grace back when she was in the san Francisco store. Her hands are amazing!…read moreShe does crazy facial massages with her hands! you can really feel your face getting hot! Her price is reasonable too, she is very informative and makes you feel comfortable right away! Definitely worth it! OH ANDDD she does great great eyelash extensions! i will definitely do it next time I see her!

Since the Burlingame location closed down, this has been the next closest EWC to me. I go quite…read moresporadically and was paired with Ming as my wax specialist. Ming is so sweet and easy to talk to. Parking is also super convenient here as it's located in a plaza with ample spots. Card only for payment of services but they do accept cash for tips!

Haven't been to a EWC in a while and was pleasantly surprised. Ming was awesome and this was one of…read morethe easiest wax experiences I've had. I will be coming back!