I am allergic to shellfish. I told my server that I was allergic to shellfish. 10 minutes after eating I become hot and passed out. I had to go to the emergency room. It was food poisoning. The staff was horrible. They thought I was drunk. I only drank water. The server called the police. The server thought we will trying to leave without paying. I was passed out and my family was trying to get me help. The ambulance came and asked &120 cash. The ambulance staff said my insurance may not pay. Other guests took me to the emergency room. Four hours later I was released from the emergency room with two prescriptions. Be aware!!! read more

Eter - Salmon - Tapas/Small Plates Near Me - San Juan, Puerto Rico

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This place has the WORST customer service! The people are all very rude! Hostess and the waitresses!! The food is so good, but why the restaurant did not have any to go boxes!! The ambiance is nice, nice mellow music. Please work on your customer service read more

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Horrible service. We went to eat here on December 29th for my birthday. Made reservations. We got sitter where told we have an hour and 30 minutes to order and eat. But the waiter took for ever to come and get out drink orders. Forgot to bring the sprit. And when the food got to us it was cold. Taste was good tho. It's more of an Instagram picture place not good quality service. read more

Mixed feelings about this place... so we came here for the rooftop view but of course it was raining. The owner of the restaurant greeted us right when we were getting out of the car and apologized in advantage regarding the rooftop being closed and but said they were getting it cleaned up because the rain stopped and he would seat us inside and then bring us up when it's ready. We were grateful and said ok. The hostess is SO RUDE. Omg like girl... idk what was wrong with her she didn't want to be at work. Anyways our server was very nice and patient. He helped us downstairs and upstairs. Gave us good recommendations. Interesting menu and food choices. A lot of us tried things we wouldn't normally eat but were surprisingly satisfied! Very yummy surf & turf and the seafood pasta!! read more

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Worst experience ever! I had made reservations to this restaurant for my sisters birthday (she flew in from The states with her friends) to have a nice dinner and celebrate with her. I was called by the restaurant to confirm my reservation and we were all super excited to go. We get to the restaurant and there was a guy in front of the hotel helping us with the parking situation and asked us if we had reservations and I said yes. He was very respectful and told us to take the elevator up to the restaurant. As we get off the elevator and walked up to the host immediately she gave us an attitude. She asked if we had a reservation and I said yes and gave her my name. Her response was that they didn't have any tables open and that there was a group of 8 people who had a reservation before us waiting as well. I asked her if she could tell us how long it would be. She said she did not know because they were full. I then asked her what was the point of me making a reservation and confirming it? She got super offensive and said don't blame me, the problem is not with me. I took a deep breathe (because her attitude was so nasty) and I said understand that I'm Just trying to understand this whole thing. We were willing to stay and wait but there was no waiting area. So then I asked her if it was ok for us to wait in the car and if they could give us a call when our table was ready , she was really nasty and said "no we don't do that". So then I asked her where were we supposed to wait if there's no seating area for us to sit and wait (we all had heals on) she expected us to wait in front of her face (the entrance of the restaurant). We all looked at each other feeling lost and stupid that we made a reservation, drove an hour and had to deal with the hosts attitude; we decided to leave. I spoke to the ladies and said there were more places in the area we could go to there was no reason for anyone to be treated the way the host of this restaurant treated us. I personally told her we're were leaving because there was clearly nothing she could do for us and her response was "que bueno que se van!" Which means "I'm glad you're leaving!" At that point one of the ladies in my party said something to her about her attitude and I told her not to waste her breathe with such miserable person. We got to the lobby and I left my compliant with this nice lady at the front desk and my information. Never received a call from the manager etc. I personally worked in the restaurant industry for many years here in Puerto Rico and let me tell you, the way she treated us is totally unacceptable!!! She could have done so much more to make this a good experience for us or whom ever. We would have waited the time necessary had she treated us with respect and decency (customer service)! She could have tried to give us a time frame based on the tables she had available (that's why she's the host and there's a POS system). She could have gone out of her way and apologized for the inconvenience and could have given us a call when the table was ready so that we weren't blocking the entrance to the restaurant by standing there looking like idiots after having made a reservation and also confirming it. She tried nothing to make us feel comfortable and did absolutely nothing to try to resolve the problem. This restaurant should not have reservations if this is the mess it causes! It's sad because the restaurant looks really nice and we were really looking forward to it especially my sister and it was her bday! I will never visit this restaurant again nor will I refer anyone. read more

We went for lunch on a Saturday at noon and it was great! Food and drinks were very good. Our server Julio Reyes was very attentive. Will go back just for the service. read more

The filet and risotto were amazing! Definitely reserve the rooftop for the views. The service was ok but I'm not going to knock the stars down because we all enjoyed our time and didn't let it bother us! Also the manager was so sweet and kept checking up on us and even moved us to the rooftop when it had been raining earlier. read more

Eter - Tapas/Small Plates Near Me - San Juan, Puerto Rico

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The services is slow, no one really ask about drinks, tables not ready and staff is not very hospitable. If tourists dollars matter they are doing a terrible job to get it. read more

Food was amazinggg i had the shrimp mofongo & the dessert was also great. The view is nice, highly recommended

I was there with my grandparents, uncle, his buddy, my dad and my younger siblings for Father's Day. Food was amazing and the seating had an a great few. Our server was Juan and I have to say this guy can do it all! Amazing service read more

Total waste of my time. Had a reservation still waited to be seated which is fine I know it gets busy and it's an approximation when you'll be seated but then after we get seated we sat there for literally 20 minutes and I decided to ask a server that kept walking by how I'm supposed to order to which he said he was the waiter he just had to grab something for another table which took him long that he'll be right with us. After that he visits 3 other tables and still doesn't come to us. We just got up and left. The space up there is super crammed regardless. A small space with a whole bunch of tables where you barely have space to move.idk about the food because we just got up and left. read more

Extremely crowded and loud spot (tables are too closely packed for an area that small) with somewhat slow service, food wasn't anything great but they had good music. Views may be great during tend ay but wasn't much of a sight at night. They do have free parking in the next block which is helpful. read more

Service was amazing! Ambiance was perfect! My friends and I came here for a rooftop dinner and it was so amazing. Drinks were to perfection. Only downside was that they forgot to put my friends food in however they definitely accommodated up. It was definitely an honest mistake. Would definitely recommend this place for any last trip dinner spot. read more

The rooftop has a cute view with a pool and dj, where you can also see great views of San Juan. However, their food is way better than their service. We were sitting for an hour before we had to get the servers attention and place our orders. I would definitely recommend the seafood pasta though! It could of used a little more seafood but other than that, the combination was good read more

Eter - Rooftop area - Tapas/Small Plates Near Me - San Juan, Puerto Rico

The service here was terrible, it took more than an hour to get our drinks and food! Nice views but never coming here again!

Worst customer service I've experienced in Puerto Rico. We had a reservation and were told when we arrived that there were at least 3 tables ahead of us and "we could do what we wanted or wait at the bar." When waiting at the bar, we were yelled at and told they had to send drink orders to tables only. I don't beg people to take my money so we left. read more

We checked out this place for Brunch. It was a big let down. The chicken and waffles was bland and the chicken was a bit raw. The Eggs Benedict was below par. And the coffee was more milk than coffee and also cold. On the plus side the view was amazing. Wish they had a more shaded areas because the sun is very strong at that time. Maybe I'll go back and try there dinner menu. read more

Eter - Chicken and waffles - Tapas/Small Plates Near Me - San Juan, Puerto Rico

I wasn't able to experience the actual rooftop experience only because it was raining but the view was beautiful. The service was also great. I ordered the chocolate chip pancakes, which weren't chocolate chips it was Oreo cookies. When I say these were so good, they were sooo good. It was also served with a side of coconut ice cream. read more

Rogelio nos atendió súper bien! El mejor servicio y la menor comida y tragos! Tienen la menor vista de toda la ciudad pero eso no se compara al servicio que nos dio Rogelio!! Súper recomendado! read more

i just would like to say that i loved this place and i will be coming back. my favorite were those tacos in the egg roll shell the best! i wished i had taken some to go. My waffle was undercooked but my chicken was amazing and this was very filling. They drinks were freshly made and tasted delicious. There's also a small pool which you can sit by and put your feet in or go in if you'd like. Nobody else had complaints other than there being no shade at all so please if you are coming to eat here make sure you wear a hat, sun screen or bring something to cover your arms. Eter thank you for experience. read more

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Beautiful, unique rooftop dining a little off the beaten track. Very friendly hostess, waiter also very nice but he was bit absent minded. Timelinesses doesn't seem to be a priority but the view and the hip atmosphere with the music and pool were a nice distraction for the slow service. Also was there for sunset, which was beautiful if you're seated on that side of restaurant otherwise view is obstructed. Food was tasty, better than average but not amazing. Specialty cocktails were great! Overall a fun and enjoyable dinner. read more

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Ok so i noticed an employee named Rafael was being mistreated after they forced him to pay for a Dine and Dash from a Public Figure that left behind a hefty tab ( he was drinking a lot of whiskey) and i pointed out that the administration should be more cautious on how they treat employees the manager called me a boomer lol. I was hoping they treat their customers better than their employees but i guess its too much to ask. Anyways, turns out the owner of the place is called Osvaldo Rivera, so Osvaldo if you are reading this you need to do a better job, same applies to your social media manager. read more

Was super excited to come here for my brother's 25th birthday trip. This was the first restaurant we came to as a group after a crazy travel day (shoutout to Microsoft, iykyk). We planned to eat on their rooftop which was gorgeous but at no fault of their own, we ended up having to come inside due to the rain. Upstairs we ordered a round of their espresso martinis and some waters to start. When they reseated us inside from our original 7:30 reservation, we didn't get any of our food until 9pm. Food was very good once we got it, and so were the drinks. But when we got our check, they upcharged us for the menu's Espresso Martinis bc we didn't say the name of their espresso martini and offered water that they also upcharged us for without sharing that water would cost at all. The difference of these options was about $100 on our overall check. As a well reviewed restaurant, we were all very disappointed that it seemed they attempted to take advantage in order to extend the bill, especially as larger table. I'd urge any future customers to be sure to double check their bills and be specific about how they order here. read more

My husband wanted to gamble but I'm not big on casino's so he left to play table games and I found myself on this rooftop watching the sunset. The staff is warm and energetic. The ceviche in the avocado was delicious as were the drinks. The view is just...WOW! So nice!! It's a bit windy (hello, it's a rooftop) so maybe bring a sweater for when the sun goes down; we were there in January. The infinity pool is cute but I would't be comfortable swimming in it among a bunch of tables dining. Definitely recommend! read more

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The view and vibe was great other than that everything was mid-grade. Made a reservation came 8 minutes late and couldn't get seated for 30. We had the 3 cheese dip for an appetizer and it was pretty good. Ordered drinks and they were MID, tasted like straight juice even after requesting one strong. The drinks and appetizers collectively took an hour to come. Our food took about 40 minutes after our drinks and was also MID. My girlfriend had the steak filet with rice and beans which was dry and they did not have any steak sauce only bbq. I had chicken , rice and plantains and the plantain were also dry ! At that point we were ready to head-out and the check took forever to come. We were caught off guard and told they would only accept card because it was close to closing time. I ended up having a small dispute with the waitress because she attempted to guilt trip me into tipping her more after already giving 18% for poor service . Overall just not the best experience, we should have stuck to our first instinct and went for tacos ! read more

Our table was very wobbly and uncomfortable because it was so small and delicate. Other than that the best part is the view. The food was ok and drinks were good. read more

Go ANYWHERE else!!!! I am giving Eter a 1 star because giving it a 0 (zero) star review was not an option. The hostess was beyond rude. We called the restaurant in advance to let them know we could not get a cab and would be arriving late, to which the friendly lady on the phone said no problem and then it all went downhill from there. When we got there the hostess gave us a nasty attitude. Then one hostess who had no clue what she was doing and sat us after 45 minutes of being at the restaurant and then she came back after a few minutes and goes I sat the wrong table here and asked us to get up. When we said something to the manager the other hostess accused us of sitting ourselves down on our own, she did nothing to rectify the problem Then after we finally sat down it took another 20 minutes to get a drink. After the food was served, I had to get up to get the check at the end of the meal. They never came back to see how the food was, which was mediocre at best or to see if we wanted drinks. Come here if you want a nasty attitude and subpar food. read more

Very bad service. We were waiting for our drinks for one hour. 1.5 hours pass and not even our appetizers have been brought to the table. 2 hours pass and Manager comes to tell us that our food was never even sent in the first place. We just had to leave without eating read more

The rooftop was a vibe. The waiters are very very slow. Like wait an hour then you'll be served. We told our waitress we've only seen her once and we've been here 2 hours, she started arguing, talking about us in Spanish and said I'll tell my manager to handle you. The host is very busy and rude. She disregarded EVERYTIME we had a question or like walked away when being spoken to. The restaurant would be way better if the staff was trained. There was one woman who helped and gave us free ice cream because she heard the argument. She continued to check on us and gave us free ice cream. I order avocado and toast, the toast was drenched, like so soggy. So disappointed read more

The service was fantastic but not only did we wait forever on the elevator... my steak was so undercooked it seemed like a joke. I sent it back and it was still too raw. I guess everything is better in Texas! read more

Taking into consideration that we are currently in a pandemic, we approached éter rooftop with low expectations. Nevertheless, it failed to even deliver good food or experience. First of all the hostess didn't even greet us and just sat us at our table without saying a word. We felt genuinely lost and wanted to leave after 15 min of waiting for a waiter. The appetizer was the only good part of the night. Apart from that, the food was delivered cold and at very different times. My partner finished her entree 10 min before mine arrived. The steak and pork chop were rubbery and the risotto wasn't even risotto (it was dry and hard to eat). Overall, We were very disappointed and would not recommend this place to anyone. Too pricey for the shi**y experience. read more

Amazinggggg food, great service and a spectacular view. I have been 3 times now and am only 8 days in of my 11 day vacation. I will most likely be going back once before i have to go home. read more

Eter - totones ropa vieja - Tapas/Small Plates Near Me - San Juan, Puerto Rico

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worst food i have had in all of 2023. service was horrible. got 50% of the orders wrong. appetizers took 55 minutes to come out and half of them were wrong. cannot recommend less. read more

Roof top area is truly spectacular. Too warm for brunch but there is a cool dining room 1 floor down minus the view. Brunch menu is standard with a few interesting options. The wait staff needs to get on their game. They need a tray, they need to hustle, they need to be trained: you don't clear one fish at a time ! Is there no one who knows or teaches classic service anymore? read more

Eter - Cesar salad. - Tapas/Small Plates Near Me - San Juan, Puerto Rico

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We visited Eter Wednesday 12/27/23. A one star rating is required to provide a review. I will state that the restaurant manager and hotel manager were gracious and kind. That is the extent of any positive feedback. We had a confirmed 8:45pm reservation for a party of six. We arrived at about 8:35pm. As I introduced myself to the host, I was abruptly cut short and told to "wait". We were instructed to step aside and wait to be seated. We were seated at 9:15pm. Our server, Suzette, brought us water and took our drink orders. That was the extent of our interaction with Suzette. We NEVER saw Suzette again. We requested service 3 times to no avail. By 9:45 with nothing but water, we decided to leave. I requested assurance that the "to be determined" reservation fee be waived. I was told by the restaurant manager and still rude host that I needed to speak to the hotel manager. The hotel manager assured me the fee would be waived and he waived the valet fee. I would be less critical if the restaurant was packed. It was not. There were several empty tables and idle staff milling around. This was the most disappointing experience of a lovely Puerto Rico Christmas vacation. read more

Had brunch at ETER food was amazing! Croquetas de fricase de pollo... WOW Boricua Burger..... WOW Also tried the Mayorca everything was delicious We got a chance to compliment the Chef he definitely do his job with passion. Haven't had dinner here, but brunch is highly recommended. To top it off it is located on the PH so views are amazing if the sun is too much to handle or rain becomes an issue, no problem there is indoor seating as well. Enjoy read more

Super cute rooftop bar with an amazing view of San Juan. I had the lucid dreams specialty drink and it was sweet and yummy. I would recommend coming here for drinks to look at the view. read more

Eter - Amazing views - Tapas/Small Plates Near Me - San Juan, Puerto Rico

Food took way too long waited close to 2 hour long wait for a steak and shrimp. View is great but not worth the long wait for food. Waitress attentive and nice. Food still didn't come out and I decided to leave. read more

Beautiful view of San Juan! Highly recommend for a special dinner. Great food- service was a little slow that is why I didn't give it 5 stars. read more

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I went here with my son and sister on a Tuesday. We literally waited 2 hours for our food. The waitress kept coming to apologize and offered free dessert because of our wait. The vibe was nice, weather was nice so we didn't mind the wait. However, when the wait got to 1 hour and 45 minutes we asked for the free dessert offered we were told to share a slice of cheesecake between 3 people. "Terrible" Being all 3 of us waited. Then 2 hours later our food came out and was cold. Like it's been sitting for a long time cold. It's a nice atmosphere, but that's about it. read more