This is regarding the lead hygienist Mrs Chelsea glover. She did an amazing job at explaining…read moreeverything to me and did my deep root cleaning nearly pain free (I'm a big baby so I can't say zero) but she did a good job at keeping my mind off of my teeth. she is extremely kind, charismatic and warm. Definitely made me feel at home and I'm petrified of anything dental related and she completely eased that tension and explained everything in great detail leaving nothing to question. Very very happy with my results. I will however be writing a separate review to review the dentist as I'm currently waiting for a double extraction and bone graph. but as far as hygienists go she's top tier !!!!!!!!!!

If I could give zero stars , I would. I made an appointment last night for today.I get to the…read moreemployment on time and they tell me that I didn't confirm the appointment that I just made last night. I have a severe tooth infection.It is a Friday Memorial Day is Monday.I can't be seen until Tuesday.I'm sitting in the parking lot still before my appointment.Time balling my eyes out. I don't know how this business is ran , but they just let me walk out the door and i'm fixing to spend thousands of dollars on my mouth , i'm disgusted8

I usually hate going to the dentist, but ever since I started coming here, I can't wait to come…read moreback lol. Simply the best! Keep it up :)

This is terrible dental practice. My first treatment there I had to have a few wisdom teeth…read moreremoved. When I arrived to my appointment they had a "temp" dentist who the dental assistant tried to convince me to reschedule because the temp dentist wasn't good at pulling teeth. Mind you this was when I arrived for my appointment. I was already there and didn't have anymore sick time to use so I told them I can't reschedule. So the temp dentist did the work on me. She did the best she could but she wasn't strong enough to remove a part of one of my wisdom teeth and referred the rest of the work to an oral surgeon. So I return a few months later because I broke a tooth. I made an appointment to get a root canal and they assured me they had a legit in house dentist NOW and he was able to do all the work I needed. The next week they call me and tell me they have to cancel my appointment because the dentist couldn't order the supplies he needed in time and that they could refer me to another dentist. This place is terrible. It's the worst dental practice I have ever come across in my life.

I had called to set an appointment the receptionist seem annoyed to even be on the phone. A was…read morevery rude and showed she was annoyed every time I asked questions.

dr. ryan matherne needs to be dismissed! his manners with his patients are horriable! i can't…read moreimagain how he treats children!! my grown son was treated very unprofessional this morning! it was so bad, that i will take this to all management and the state board!!! everyone else inside this office is very polite and helpful, seems to be a great team! dr. ryan matherne needs to find a different profession!!!!!!!!!!!

Anti white, electric toothbrush upcharge, cant charge insurance correctly. Took money, argued on…read moreBBB, refused to issue refund. Just your average racist trash.

I love the staff, they made me very comfortable and I felt very welcomed! I had a great experienceread more

Aspen Dental has been wonderful to work with. The entire team is professional, friendly, and truly…read moreworks together to make every visit comfortable. You can tell they get along well and care about their patients. Because of the great service I've received, my family now comes here as well for their dental care. I highly recommend Aspen Dental to anyone looking for a reliable and welcoming dental office.

This was my first time visiting the office of Dr. Spates and I had such an incredible experience…read more The level of care and professionalism that was shown to me by the staff made me feel welcomed and comfortable. Leading up to the appt the staff reached out to ensure my insurance information was captured prior to my visit. The day of my visit not only am I greeted with a smile, every staff member I interacted with was kind and took the time to explain the procedures ahead. During my consult Dr. Spates was phenomenal and honest. And during my dental cleaning Noemi was very thorough. Overall I'm very happy that I found my forever dentist in Conroe!

After expressing my anxiety and PTSD in tears over the phone with dentists prior to scheduling my…read moreappointment and was told it would be put in the notes and that i would be taken care of. I arrived and was taken back to get xrays. As I was standing in the machine the dental assistants/employees decided that was the OPPORTUNE TIME TO SET OFF CONFETTI BOMB POPPERS. I couldn't move, I had to throw up. I was in the middle of an anxiety attack and then they decided to joke about it sounding like an ACTIVE SHOOTER in the building. I told the dentists that I had ptsd.. and anxiety i had to run out of the building before we could go any further and as my husband was getting a referral for somewhere else the nurses were over heard by my husband saying "I am glad that terror is gone" . As I left the "receptionist" yelled "Have a great day" in the most condescending manner. I was having a breakdown. I threw up 2 times just trying to get through the xrays and your staff treated me like a fucking joke. I have NEVER been more mortified than having to leave that place the way I did because of your staffs behavior. They are a bunch of BULLIES. MY husband had to stay behind to get a referral to an oral surgeon in the area because I was in so much pain with a broken tooth. When I got to the oral surgeons office and relayed what happened to me the dental assistant informed me that MULTIPLE patients have expressed the same mortifying behavior from aspen dental (and reffered us to a different dentist in the area)Between not listening to thier patients to the downright attitudes they have. It is downright Harrasment. I used an Aspen dental 2 years ago in Florida, they were amazing. But I will NEVER recommend that office to my WORST ENEMY.

Everything about this place I give an A+!! Amazing people who truly care about your smile. Love…read morelove love them!!

They lie, cheat and no telling what else. Dr. Patel made me an upper plate that immediately fell…read moreout of my mouth and he replied, "That's Norman and it will always be that way because of the bone in the top of your mouth which, if you Google it you'll see is BS. This is AFTER the second experience of filing a formal complaint with the BBB. They're 100% full of it. DO NOT GO THERE!!!! They are out to screw you!!!!!! I could go on and on but it's late and I'll tired and terminial.

I went to the office in pasadena. the front office was pleasant and professional. I had a top…read moreDenture and a tooth fell out of the denture. They said the cost of putting the tooth back in the Denture was $49.00. They explained how it was putting the tooth place in the denture. There was Never any there was there any cost I would more billing me. They billed me for services that was not being done on me. mailed to me abut 2-4 weeks after. the service, and i can't pay them. I did pay them for fiixng my dental problems. I will never go back there.

SCAMMERS!!! My husband just went to get a permanent retainer…read moreremoved they insisted in a $500 retainer was necessary or the removal couldn't be done and added that he "needed" 6 fillings and a crown, after insurance the total was going to come out close to $4k. I insisted he went to a different dentist for a second opinion ,not only did they charge A THIRD of the price Aspen was charging for the removal ,they said retainer wasn't necessary and said he Just required 2 FILLINGS. Thousands of dollars would've been wasted if we had went with Aspen

I ended up coming back in to Aspen to get my stitches removed following a bad post op experience…read moreand I can tell that Gabe really understood how terrible everything went for me in my post op period he was able to give me reassurance that my next experiences with the clinic will be positive ones. Thanks Gabe!

Had appointment 11am, still waiting over a hour to be seen , receptionist never responded within…read morethat time with a update on wait time

This is a luxury experience and I believe it is overpriced. I came in for a regular cleaning and I…read morewas diagnosed with periodontitis by the hygienist. I was told I would need to get deep cleanings every quarter instead of every 6 months. I thought that I would leave having had a cleaning but instead they sent me to the billing clerk so that I could figure out payment and then schedule the cleaning after. They tried to charge me $800 per cleaning initially. After I told her that their price was significantly outside of my Dentist budget she cut the price down to $300. It felt predatory and disingenuous. I told her I wouldn't be coming back and I left. I ended up finding another dentist that charges me $65 per quarterly cleaning. Same insurance and everything. If you like nice leather sofas, tvs and overpriced service this is the place for you. If not I do not recommend it.

I chose this dental office because scheduling my first appointment was a breeze and the location…read morewas only about 10 minutes from my home. I thought it would be convenient, but unfortunately, that was not the case. My first visit was a regular exam and checkup, followed by a cleaning on a separate visit, which went completely fine. After that, I scheduled a wisdom tooth extraction but had to cancel the appointment. I was told I would receive a full refund (almost $1,000), so I went ahead and canceled. That same day, I also scheduled a new appointment for a filling. I called on Monday to cancel the wisdom tooth extraction and request the refund, then came in on Friday for my scheduled filling. When I arrived, the front desk told me my appointment was never scheduled. They claimed they didn't know who scheduled it, suggested I may have called the wrong office, or that I scheduled through an operating team that "doesn't always communicate with them." They even tried to say it was my responsibility to call and verify my appointment, which I find unreasonable since they were the ones who scheduled me. Thankfully, the clinical staff was able to squeeze me in, and I only waited about 30 minutes. I truly appreciated that. However, the front office has been an ongoing issue. I later found out that when I called on Monday to cancel my wisdom tooth extraction, no one ever submitted my refund. When I went in on Friday, they processed the refund right in front of me -- days after it should have already been done. Since then, I've continued to get the runaround. I'm now being told the refund is still "pending" and that there's no update until someone else approves it, which could apparently take months. This is extremely frustrating and unacceptable, especially for such a large amount of money. I will not be returning, which is unfortunate because the doctors, dental assistants, and hygienists were all amazing -- kind, professional, and attentive. I have absolutely no complaints about the back office. Unfortunately, the front desk is disorganized and unreliable, and I don't want to deal with that again.

Easy to work with and service has greatly improved in last 3 months. Would recommend!read more