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    Eugene V Boone, DDS

    3.7 (3 reviews)

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    Aspen Dental - Texas City, TX

    Aspen Dental - Texas City, TX

    2.7(21 reviews)
    79.3 mi

    After expressing my anxiety and PTSD in tears over the phone with dentists prior to scheduling my…read moreappointment and was told it would be put in the notes and that i would be taken care of. I arrived and was taken back to get xrays. As I was standing in the machine the dental assistants/employees decided that was the OPPORTUNE TIME TO SET OFF CONFETTI BOMB POPPERS. I couldn't move, I had to throw up. I was in the middle of an anxiety attack and then they decided to joke about it sounding like an ACTIVE SHOOTER in the building. I told the dentists that I had ptsd.. and anxiety i had to run out of the building before we could go any further and as my husband was getting a referral for somewhere else the nurses were over heard by my husband saying "I am glad that terror is gone" . As I left the "receptionist" yelled "Have a great day" in the most condescending manner. I was having a breakdown. I threw up 2 times just trying to get through the xrays and your staff treated me like a fucking joke. I have NEVER been more mortified than having to leave that place the way I did because of your staffs behavior. They are a bunch of BULLIES. MY husband had to stay behind to get a referral to an oral surgeon in the area because I was in so much pain with a broken tooth. When I got to the oral surgeons office and relayed what happened to me the dental assistant informed me that MULTIPLE patients have expressed the same mortifying behavior from aspen dental (and reffered us to a different dentist in the area)Between not listening to thier patients to the downright attitudes they have. It is downright Harrasment. I used an Aspen dental 2 years ago in Florida, they were amazing. But I will NEVER recommend that office to my WORST ENEMY.

    Everything about this place I give an A+!! Amazing people who truly care about your smile. Love…read morelove love them!!

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    Aspen Dental - Texas City, TX
    Aspen Dental - Texas City, TX
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    Aspen Dental - New Caney, TX

    Aspen Dental - New Caney, TX

    2.1(19 reviews)
    72.6 mi

    I chose this dental office because scheduling my first appointment was a breeze and the location…read morewas only about 10 minutes from my home. I thought it would be convenient, but unfortunately, that was not the case. My first visit was a regular exam and checkup, followed by a cleaning on a separate visit, which went completely fine. After that, I scheduled a wisdom tooth extraction but had to cancel the appointment. I was told I would receive a full refund (almost $1,000), so I went ahead and canceled. That same day, I also scheduled a new appointment for a filling. I called on Monday to cancel the wisdom tooth extraction and request the refund, then came in on Friday for my scheduled filling. When I arrived, the front desk told me my appointment was never scheduled. They claimed they didn't know who scheduled it, suggested I may have called the wrong office, or that I scheduled through an operating team that "doesn't always communicate with them." They even tried to say it was my responsibility to call and verify my appointment, which I find unreasonable since they were the ones who scheduled me. Thankfully, the clinical staff was able to squeeze me in, and I only waited about 30 minutes. I truly appreciated that. However, the front office has been an ongoing issue. I later found out that when I called on Monday to cancel my wisdom tooth extraction, no one ever submitted my refund. When I went in on Friday, they processed the refund right in front of me -- days after it should have already been done. Since then, I've continued to get the runaround. I'm now being told the refund is still "pending" and that there's no update until someone else approves it, which could apparently take months. This is extremely frustrating and unacceptable, especially for such a large amount of money. I will not be returning, which is unfortunate because the doctors, dental assistants, and hygienists were all amazing -- kind, professional, and attentive. I have absolutely no complaints about the back office. Unfortunately, the front desk is disorganized and unreliable, and I don't want to deal with that again.

    Easy to work with and service has greatly improved in last 3 months. Would recommend!read more

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    Aspen Dental - New Caney, TX
    Aspen Dental - New Caney, TX
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    Eugene V Boone, DDS - oralsurgeons - Updated May 2026

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