This dealership has great prices but do not expect anything else from them. I bought a brand new bike in august that had a broken turn signal, it is almost February and still not fixed. Nothing but lame excuses and absolutely no proactive effort. Just pointing fingers and not taking any responsibility. read more

Emily just sold me and awesome moto guzzi. Now I know where to go for my next two wheeler. Be sure to ask for Emily.

Totally inept. Scheduled a recall from 4 months ago. Told to come in. I checked last week to make sure they had the part. "Yes. We have it ". Go to pick it up my bike at the end of the day. " We did the oil change but not the fuel pump. Don't have the part". I said you are kidding right? That's the whole reason I'm here! They said sorry for the misunderstanding. Misunderstanding? I'm done with these guys. I'll make the trip to San Jose BMW next time. read more

Absolutely excellent customer service. The whole crew is very helpful, they went above and beyond when we bought our bike there. Highly recommend! read more

I had a great experience getting my Moto Guzzi here. Service was great and sales people were helpful and friendly. Emily was a fantastic sales rep and I appreciated her help through the process. Jeremy was also really helpful! A great team all around. read more

Euro Cycle Sonoma - My new bike! - Motorcycle Dealers Near Me - Windsor, California

Bought a BMW GS demo at Eurocycle in May timeframe.  At the time they couldn't find the owners manual and spare key and promised to send order it.   After contacting Zach and Dave the sales manager multiple times they still failed to deliver or explain what was going on.  The last time I emailed and then spoke to the sales manager he even said yeah I'll order it and send you tracking "tomorrow" back in the summer it's fall and not a peep.   Really poor customer support for an expensive purchase. read more

I just bought my motorcycle from Emily at EuroCycle Sonoma. She made the process simple. It was quick and efficient. I did everything over the phone and she took care of everything one step at a time. Emily went above and beyond by helping me pick accessories to add on as well as explain all of the features. She helped me out with question that I had even after the sale. I highly recommend Emily and EuroCycle Sonoma. read more

Took two months to finish the deal on a motorcycle I'm an out-of-state buyer and I was forced to pay notary fees till this day I have yet to receive the paperwork of the deal that I finalized with them read more

I always receive great customer service from everyone at Euro Cycle. They are fair and reliable. I'd recommend anyone who needs a new bike or service to check them out. read more

Your go-to sales Manager is Jeremy! The easiest transaction ever, benefits of working with him were excellent service, advice and choices and above all COMMUNICATION! Great team, but, a home delivery of a bike, shipped from Las Vegas for free makes Jeremy stand head and shoulders above all others by far! This was a first class experience! Thanks Eurocycle! read more

The shop itself is very nice, albeit limited inventory. That being said, everything else is just kind of meh. Been here twice, both times all the sales associates or employees just stood there in complete silence, staring. Actually, the first visit, I stood at the cashier's counter for about 7 minutes and there was not a soul to be seen. Another issue that is confusing, Sonoma County location advertises Ducati noticeably, however there is not a single Ducati part available in the entire store. Best of luck to them, I wish this was a shop that was a little more put together because it sucks having to go 45+ min to Marin for a real European Bike shop. read more

Great service and professional sales people! Jeremy and Peyton were awesome and real helpful for helping me getting my new bike! Definitely recommended if you are you looking for a bike in the area. read more

First of all. God bless America and America Bless Euro cycle. These guys are super awesome. Helped me and a couple of buddies out of an accident And got us up & out of harms way baby. Best People ever ZACK Needs a Raise. Was his day off and is so dedicated to his line of work that he offered his help and even WENT OFF ROADING a little bit just to get us out. That's a true Goddamn Hero read more

I love these guys! I just bought a bike today (07 March '21). Zach the manager and one of the gals who I'm super sorry I can't recall her name right now, were absolutely awesome! Very patient and did everything to make sure I was happy and the contract was to my satisfaction and I was happy with the payments etc. He made it work! He also made sure I got the right seat and just all around made sure I was very happy. They were ALL up beat and very polite and fun to be around....The other staff was great too! I will absolutely buy my bikes there and get my other bikes worked on there as well. Please check them out... read more

I have been riding and buying motorcycles for almost 50 years. I recently was searching for a new 2019 BMW 1250gs. The attention I got from the entire staff at Euro Cycle Sonoma was outstanding. From the test ride they allowed me to the no bullshit pricing. they beat every price. Once I got the bike it didn't stop there. On a number of occasions they have spent hours with me researching stuff and helping me with adjustments. I had a few hick ups with the bike (no fault of theirs) and they sent a mechanic to my home to assist. Customer service has been off the charts. I have referred others there and they too have been very happy with the service. Glad to see there are still shops that care about the motorcyclist interests. I would highly recommend yogi shop here first. read more

Euro Cycle Sonoma was a pleasure to deal with and very responsive. Peyton walked me through several bikes and helped me find the perfect one. Highly recommended! read more

Euro Cycle Sonoma - Royal Enfiekd Meteor 350 - Motorcycle Dealers Near Me - Windsor, California

The staff here have always been helpful and knowledgeable. Payton had helped me try to find the right bike for me on a number of occasions. Another good thing about coming here is that they have other locations where they can transfer motorcycles from. So if they don't have the bike you want, they might have it at another location and can transfer it for you. That being said, they do have a very good selection. They also sell a lot of bikes so they get a lot of trade-ins, which is useful if you're looking for a used bike. They also do consignments, and bike rentals! read more

I recently purchased a used 2011 Harley Davidson Motorcycle (FLSTN Softail Deluxe) from your dealership. I can't begin to tell you how angry and disappointed I am with the treatment I received from this dealer. This dealership is now known as Euro Cycle, however, the paperwork on the sale of this bike is Santa Rosa BMW. While the terms of the purchase were reasonable, nothing else was remotely close to establishing good customer relations. For example, I purchased the bike on Friday, July 6 and asked and paid for delivery to my home. The agreed date of delivery was Thursday, July 12. On Tuesday, July 10, the salesman called to tell me that delivery was going to be postponed for a week. I found that to be unacceptable and called the Sales Manager who, after some confusion, then confirmed that delivery would be Thursday, July 12. Due to personnel issues, the Sales Manager asked me for some flexibility regarding delivery time. I told him I would be home all day, but that I had to leave for work at 6:00pm. The motorcycle wasn't delivered until after 7:00pm causing me to be more than an hour late for work. When the bike was delivered there was hardly any fuel left in the tank. When I test rode it, six days previously, it had a half full tank of gasoline. The delivery crew put the bike on the street at my direction and left. It was then that I discovered that the battery was completely discharged and the motorcycle would not start. With help from a neighbor I pushed it into the garage. Lastly, when purchased on Friday, July 6, the motorcycle had 18572 miles on the odometer. When it was delivered, the odometer read 18901 miles. Somebody at the dealership ran up over 300 miles on MY motorcycle. Needless to say, I would not ever do business with your firm again, and I will also be more than willing to relate the above account to anyone thinking about doing business with you. At this point I wonder how many other deceptions were delivered along with the purchase. I guess I'll find out soon enough. I will speculate that if this is the way you normally conduct business, I fear you will not be in business much longer. I hope not. Lou Barton read more

I can't say enough about the folks at EuroCycle Sonoma and the experience that I had there buying my most recent bike. Not only did I find the customer service exceptional, but they were low pressure, allowed me to take as much time as I needed with the motorcycles I was test riding, encouraged me to consider alternatives I hadn't thought of, and in the end made the buying process quick and painless. I found Zach and Blane to be 100% above board and fantastic to work with. Blane even offered to get my son lunch while I was test riding bikes! That kind of treatment was over and beyond the call of duty and greatly appreciated. In the end I purchased a pre-owned KTM and felt confident that I had the best possible price for the ride. Their inventory was strong (both new and used) and I found the pricing to be fair and extremely competitive. Couple that with the great service and you have a winner in my book. Now I've read many of the lower-rated reviews on here and while I'm sure each of those individuals had their reasons, I can honestly say that I truly feel they were either isolated incidents or perhaps a one-sided account of what transpired. I wouldn't hesitate to buy a bike from these guys again and appreciated their approach. Thanks to the entire EuroCycle team! read more

This dealership is under new ownership, Eurocycle. On 3 occassions I have tried to get parts that are common to numerous BMW models and are considered semi consumable. (Brake parts and the like.) They had empty bins each part I asked for. The first two times earlier this year the guy at the parts counter was unfamiliar with the parts computer (painfully so) and seemed to know very little about BMW motorcycles. They are extremely aggressive in the sales department, but they definitely gave me the impression that service after sale is not a priority. Update: I can't give them less than a 1 star or I would. I tried to get a brake bleeder screw for my GS. The parts person could not find the part number in the computer so she told me she would call BMW the next day to find out why and to order the screw. That was last week, no call. Thanks for the great service! read more

Don't even think about doing business with this outfit. As near as I can tell, its a bunch of young inexperienced kids who really don't know their business, and got their customer training at Al's Chop Shop in Manteca. (Apologies if there really IS such a shop in Manteca.) No class or professionalism. It actually would have been pretty easy to up-sell me on what I went in thinking I wanted. Instead, they low balled me on the trade-in on a two year old top of the line Harley, and tried to up-sell at the same time. Then the mangers came out and followed me out to the parking lot applying more pressure. I've been to time share sales presentations that were less obnoxious and more effective. Not your usual high end motorcycle dealer experience, to say the least. read more

Had the pleasure of dealing with Payton from the start where he face timed the pre show of the bike to dealing with my multiple phone call questions he was very informative helpful and professional from the pre show test drive and the financing went very well and seamless thanks for the pleasant experience I recommend the experience to anyone thanks again and safe travels read more

So I bought a bike front the Vegas dealer ship and the whole deal went threw the Sonoma store the sales lady was great but I went to pick the bike up from Vegas and it was just a mess fork seals installed wrong rear brakes stopped working they installed the tubes wrong so tire went flat when I called about the repairs they acted like rude snobby children and Jeremy had me cced on all the emails he stated that I wanted too much to repair the bike. He had two different people from service call me acting like they couldn't help me bunch of clowns. Jeremy isn't a trust worthy individual acted like he was going to take care of it and basically has objected to fixing anything but the tire which still hasn't been paid for worst dealer ship ever read more

Recently purchased a 2013 BMW K 1600 GTL from this dealership. The dealer had just completed the 18,000 mile service so I figured it should be pretty squared away. Just 160 miles later, the first warning light came on. I called the dealership and they said not to worry, bring it right in and they will take care of it. Like family... No, not really. They said "Did you buy the warranty?" "All sales are as is." They say they are like family, but once your tire clears the show room floor, you are on your own. After some conversation, they agreed to get me in for a diagnostic, in three weeks. Now the bike runs really rough and I don't trust the dealership so I am taking it elsewhere for service. Jay read more

I bought my first BMW from Dennis and Chris in 1986, my second bike from them in 1997, my third in 2007 and my fourth in 2008. Dennis can come across as a little brusque but he's a great guy once you get to know him a little. Chris is great and their service department has always done a top notch job on all my bikes. I tend to hold onto bikes a loooooooooooooooong time so when I do finally get the bug for another bike there's a very good chance I'll be buying it from Chris and Dennis. read more

I purchased a 2007 r1200gs in October. I was charged a $300 service fee for service and told I was to receive a detailed list of items checked. That never happened. They didnt even wash the bike. I accepted that. However, it has been 4 months and I have not received the registration. The dealer is blaming on DMV and DMV is telling me the dealer never started the transfer. All I know is that I paid cash for a motorcycle and I cant ride it because the registration is expired. Not acceptable! read more

I just wanted to say thank you to Zach and Payton of EuroCycle. They were extremely helpful, knowledgeable and understanding during the purchase of my BMW K1600 Grand America. I live in Florida and the entire process was done online. They were prompt when responding to my emails and maintained in constant contact until I received my bike. The bike is as beautiful!! Zach said it would be even more beautiful in person and he was right. The only issue I had was shipping and that had nothing to do with EuroCycle. The problem was the shipping company the use called Haulbikes. The shipping was requested June 10. It was picked up June 18 and shipped to Las Vegas. I was told my bike would be delivered around July 10th. My bike was delivered July 24 after I had a different shipping company pick it up from the Haulbikes warehouse. I had to get Zach and the team involved just to get any information about the status of my bike. EuroCycle guys jumped right and got the informaton I needed. EuroCycle good Haulbikes bad!!! Zack and Payton thanks again you guys rock!!! read more

Euro Cycle Sonoma - BMW K1600 GRAND AMERICA - Motorcycle Dealers Near Me - Windsor, California

Went to check out some bikes and everyone was chill and good natured. All the guys loved bikes and could talk for days about them. I was helped by Jake while I was there, he was great and knew a good bit about all the inventory. All good things with this place read more

I bought this bike out of state, Peyton was my rep and made the sale very comfortable and easy. I flew out to pick the bike up and I quickly got my temporary tags/paperwork and was on my way back up to Seattle. read more

Euro Cycle Sonoma - Motorcycle Dealers Near Me - Windsor, California

I honestly really don't know where to start from brought my bike in about 9 1/2 months ago they diagnosed it as a pin head broke into my motor which by the way I have an MV Agusta brutale 1078 RR they sent me over the estimate which was almost $6000 thank God I had got the extended warranty when I bought the bike from them they had verified everything so now it is a waiting game for parts from what they tell me I have not gotten one phone call in the past 9 1/2 months from anyone telling me anything about my bike I've literally went down there close to five times in the past 9 1/2 months and still getting the runaround that they're waiting on parts for my bike I just don't understand it the owner don't seem to give a shit about anything these guys used to be really good when they had both girls working in service then they bring in these ass clowns from Vegas who know shit about anything..euro cycle is probably one of the worst motorcycle dealerships I have ever dealt with and still as of now I have never ever heard from anybody from euro cycle about my motorcycle... I just don't understand it if I ran my business like they did I would be out of business.. it's just a bunch of circus clowns there nothing but a bunch of clowns.. I will never recommend euro cycle and I will never bring my bike back to those guys... read more

They are dishonest. I occasionally find their motorcycles posted in online forums and have been to their shop a few times to look into buying them. First and foremost, BRING YOUR MECHANIC! They will tell you the vehicle is in "EXCELLENT" condition. On my most recent visit, the "EXCELLENT" vehicle had a blown motor. After inquiring a little further, I discovered their "CLEAN-TITLE" vehicle had not been registered in several years and had pile of $$$ penalties assessed to the bike and still accruing. The last time I went to buy a motorcycle from them, their "EXCELLENT" motorcycle was missing parts and not even running. If you are not on your game, you will be taken advantage of. And ABSOLUTELY do not buy a bike from them sight-unseen. read more

Went to go checkout a motorcycle to buy and worked with Ray. She is the best motorcycle person I have worked with. She was not pushy and let me take my time on a test ride. She let me think about it and even though the bike was not a good fit for me she understood and did not try to push me to anything else as she understood what I am looking for. If something comes up in this dealer I would be happy to drive back (2 hours) and work with Ray. Thanks Ray! read more

So I'll start by saying I got a great deal on my 2020 GSA 1250 R. Everything about the sale was great. After that I feel like I was the redheaded stepchild. Every time I went in there it seemed like I was getting charged way too much money for any of the accessories that I was buying. I just brought the bike in for its 12,000 mile service and I got charged $940 for that and then I asked him to put a tire on the bike for me and they had a Dunlop trail max mission and they sold it to me installed for 412 75 $330 for the tire and $83 for the installation. I was shooting the breeze with everybody when I was paying for it and didn't really look at my bill until just recently. When I saw that I about flipped out because that tire is available everywhere for $200-$225. I asked him if there was anything they could do and they told me that that was their price for the tire and that was my price for the tire. The other thing I was looking into is possibly buying a brand new Aprilia Touareg 660. I'll definitely be looking for a different dealer. Beware of Euro Cycle in Windsor. That place will give you a decent deal on the motorcycle but then after that you're on your own. Never trust a salesman that starts out with .""well if I'm gonna be honest with you". Buyer beware this is not your typical BMW dealer I was not treated with class or style. I've just had nothing but horrible experiences up there. This is not an isolated incident. They did the same thing when I ordered my acro pipe. But at least I caught that before I paid for it. And then there's the climb pants that never came and this and that. All talk no action read more

10/10 -100% recommend!!! Heard about Eurocycle Sonoma from my neighbor who purchased his bike from them. However, out of convenience, I ended up contacting multiple dealers in my area first. None compared to the service I received from Eurocycle. One of these dealers would not even quote me a price over the phone and wanted me to drive 45 minutes just to get a price. As a full time working mom with 2 school age kids and a 1 year old, my time is precious. I knew exactly what I wanted and Jeremy, Jake and Peyton made the process of purchasing so easy. They were thorough, informative and helpful. I appreciated the fact that they didn't try to take advantage by charging ridiculous fees and/or up sell me. They went above and beyond and were able to complete my purchase via phone/email/text. They were even able to deliver my new motorcycle within a couple days. I'm just getting back into riding and will look to no dealer other than them when I upgrade in a couple of years. Highly recommend this place to anyone in the market for a motorcycle! read more

Let me start with an honest review of Euro Cycle, Sanoma. This place will treat you right, starting with Jeremy Johnson Sales manager (online sales). He went out of his way to make sure I got my motorcycle for when it was promised. He actually drove to Sacramento and picked up my motorcycle himself and brought it back to Windsor, CA. Zach Hall the general manager was the second person I got to know while doing business with them, he was actually pretty hones and made it completely right, and made the deal happened. Zach went out of his way to have the motorcycle ready for delivery, and even threw some extras for me. Payton Austin the finance manager made it painless, fast and courteous, did not push for extras and made it clear on what I need it to make a good buying decision, kudos to him. He really knows his job, great future ahead. Finally, the other two individuals that I have to recognize for their hard work on getting this bike ready to be transported to San Diego was the to shop guys, Tech Gerardo Diaz, and Tech Deryk Halloway. They did a superb job on prepping my BMW R1200 GSA. I would definitely recommend Euro Cycle, Sanoma to anyone that want to get a good deal, but most importantly get treated the way a customer needs to be treated. 5 Stars for the entire crew. read more

I put a deposit on a rz500, they told me it was in "showroom condition" which means almost new. I got there and the vin number had been restamped, the bike resprayed with rattle cans and it didn't run. Gloria the liar, repeatedly told me the bike had been refurbished which if it had they must done the work in Tijuana. I drove two hours to see the bike only to turn around and leave without it. Gloria lost her temper with me on the phone and although she apologized for this, I felt like I was dealing with unprofessional people. She initially agreed to a price only to tell me afterward it was $750 more than what we agreed. I checked the brake pads and the bike has over 20000 miles on it. I can tell. The day it has 8000 miles. It does not. They could not tell me the history of the bike and it appears to be pieced together from multiple bikes. Here's the claim of showroom condition read more

Euro Cycle Sonoma - Motorcycle Dealers Near Me - Windsor, California

Kerry helped me buy my dream bike. She went above and beyond to give me EXACTLY what I needed and didn't even know I wanted. She opened a whole new world of bikes to me and now I will never shop anywhere else in my lifetime. Kerry should be the head of Eurocycle sales. The whole team was awesome! read more

I typically check yelp before I do business anywhere, on this occasion I did not and I'm glad I didn't. I am surprised at the amount of one star reviews Euro Cycle has received as this may have made me hesitant to do business with them. Here is my experience: I went in on Saturday 9/5/20 and purchased a used 2017 BMW F800GS, I had the pleasure of dealing with with David Serrano. Their advertised price was great and the bike was in good shape. I rode the bike home and it ran like a dream, after putting a few hundred miles on the bike I noticed a very slight click / knock when the front brakes were applied. I took a look at the front rotors and noticed a bit of lateral play in them (as they are full floating) I had a few of my gear head buddies check the rotors out and we were all stumped. Nobody was certain if this was normal or not. Well, I took the bike in to Euro Cycle today and had their mechanic check it out, he agreed that the play in the rotors seemed excessive and he apologized for my experience. My thoughts: "well I signed a binding contract saying this bike was used and didn't have a warranty, so I'll be buying some rotors." Much to my surprise, David walked out and said " I sold you the bike and I'm standing behind it" I didn't ask them to compensate me in any way, he politely offered to take care of the repair. Now that is customer service! I signed a contract nullifying any claims.... Why would they do this? The answer is simple, these guys have INTEGRITY. This is how business was conducted when a handshake really meant something. Bravo to euro Cycle Sonoma, I'll be telling all of my friends and fellow riders about my experience. read more

Euro Cycle Sonoma - My new favorite bike. - Motorcycle Dealers Near Me - Windsor, California

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I stopped by today Christmas Eve 2020. It was closing time and the guy was locking up to go home. I needed a part for my bike. The employee there opened the store back up and got me what I needed then showed me how to use it. Probably on his own time. Really thankful for these guys. I have bought 2 bikes here and get all my Service work done here. Very knowledgeable and professional. read more

Euro Cycle Sonoma - Motorcycle Dealers Near Me - Windsor, California

Love Eurocycle super nice staff and great pricing. Jake set myself up with everything we need. pricing, info, and specs. super nice guy defiantly coming back read more