First off my husband and love our trash men!!! I have been late on my payment and they have and they have worked with us. The woman tbat answer and talk to me on the phone have been nothing but pleasant. I had issues about missing a pick up the first couple weeks a couple of years ago but they sent a truck out the next day just for me! After they got used to our home on their route we haven't had issues. actually my son and a friend haven't had problems either with their service. My friend even said she Loves her trash men also. I appreciate the men so much that do this really tough job every day and most holidays my pick up is Mondays ...thank you again yo my trash men for reliable service and from keeping us from hauling all our trash to the dump for around 30 bucks a month! How can I complain just praise! And I do not know any of the employees personally....an honest customer review. read more

We received a voicemail from Evergreen on 8/14/21 stating service would change to Wednesdays. Didn't say which week it would change. We put our trash out this past Tuesday evening and it's still sitting there. The number they have (240) 468-6677 gives a busy signal for 2 days now. They have it "off the hook" I'm pretty sure. They could at least send out phone calls as to what is happening with the trash pickup dates. Very unprofessional. read more

We live in Calvert County, MD and have had great service from Evergreen since they took over from Republic. The cans are picked up every time with zero issues. read more

I do not use evergreen, they keep putting my neighbors trash can in the middle of my driveway. i have complained to the company about 8 times and nothing is done about the stupidity of the trash guys. I backed into the trash can last week and complained about that and they did nothing because they did the same thing today (5/27/2021). If i hit it one more time i am going to get some legal help. I mean what i am saying. Somebody from Evergreen better be looking into this sooner than later. THIS IS WHY THEY GET LOW RATING!!!! DUH! read more

worse company ever. 1 star is being generous. they miss 2 pickups. called and was told they would be back out to collect, no show. each time we call we were told they would be out later in the day or the next morning at the latest. needless to say, our trash has been at the curb for a week with chicken scraps and we can't bring the can in because they keep telling us that they'll be out to collect it. I feel like i should apologize to my neighbors for the eyesore and the smell. read more

JUST SAY NO!! This company is a joke. We signed up for trash service a few weeks ago and they've missed our house twice now. Trash is piling up at the end of the driveway and they keep saying they will come the next day. Do yourself a favor and go with Goode. read more

Three times I I put my trash out to be removed by evergreen. Twice they would not take a tall box and this time they threw my trash can on the ground leaving it in front of my vehicle laying down.I don't know who recently took over the service but it has become horrible. I'm notifying the management to determine how to have my money returned and discontinue the service. Also this time the employee looked at me 4 throwing the trash can on the ground and kicking it.I immediately tried calling their office but because it was not 8:30 there was no one in the office to call read more

I have been fond of Evergreen disposal service Their trash pick up has been extremely great. I have not had many problems in that department. Their Billing, on the Other hand, has been a Horrible experience for me. The Office Manager is trying to use a contract from 2014 for a completely different address to Tell me I owe a bill from 2015-2019 When I started service up again Here. There was never any trash pick up from these previous locations that was outstanding. My last address before the New set up I inquired about the service and they had gone up on the Price and I decided not to get the service The office manager Crystal or Christine Who had a nasty disposition from the moment I called to set up payment for my current service is telling I owe even though there is no signed contract for this service Nor is there any proof of Pick up for service since 2015. This is not the first time this has happened, But the first time I paid even though I did not have any trash pick up. I will never do business with them again! Their Billing practices feel like extortion. And Because I didn't agree with her and wanted to speak with some else so that I could stop being talked to the way she was speaking with me and she would not let me speak with anyone else she CANCELLED my service and is sending me a bill for the 4 years of (Non) service she says I owe. I have called just to get the new imposed Balance and they now transfer my call and put me on hold. This is the most unprofessional experience I have had with any company. read more

if i could give no stars i would. hands down the worst business i've ever dealt with. they never pick up the trash, never pick up the phone when you call, refuse to give any credits on your account when it's THEIR mistakes/faults. all they want is your money. funny how the only waste is the company and not the trash read more

I would never recommend Evergreen. Infrequent trash pick up then raises my monthly rate by illogical amount. I cancelled by phone and in writing but over a month later cannot get them to pick up the dumpster. By phone I cannot get anyone. Once I was able to get to a person but then was left on hold over 20 minutes. I prefer doing business with a family owned company but apparently this family does not take care of running their business properly. My rating needs to be 0. read more

I am also a new customer with Evergreen and did not get trash pickup AGAIN this week. They have NO customer service whatsoever. No one to call (answering machine with no way to leave a message) and no email or other contact method. They made a change to this week's schedule and again, I have trash sitting since Friday morning waiting for someone to get it and no way to tell them my trash has again been missed. Then you have to fight to get a discount for not getting service. The one star reviews on this site are dead on -- this company has terrible management and it shows because their employees could care less about the service they provide and the work that they do. No recommendation. read more

The worst ever. Ordered bulk pick up on a Monday and was told it would be picked up by Thursday. Called them three times between Thursday and Friday to make sure they pick it up and was told all THREE times it would. It never was. Now their office is closed for the weekend and I'm about to be fined by HOA for having that stuff out there. Find another trash service if you can or just take it yourself. read more

When I first started out with evergreen it WAS a great company, over time it started to go down hill twice in one year they raised their prices, than a year later they raised their prices again, they don't have respect for other peoples property, I had bought a additional 96 gal trash can($100.00) and they crushed it in the back of the truck. I called and complained and they said that they are not responsible for it cause it wasn't theirs. If i wanted to have a extra can i had to play extra every month. The person on the phone was every rude. The guys that pick the trash up are so disrespectful, and when they drop something they wont pick it up. I am in search of another company read more

I have twice a week pickup and I am lucky if they even come once. My husband or I have to call to tell them to pick it up but they always make us call back. We try to call day they are supposed to "they have until 8 pm" but then never come and have to call back after they missed it. 6th week in a row when I am monday and thursday pickup that we make it to friday, no pickup. read more

To bad there isn't an option to give 0 stars or I would. Evergreen is TERRIBLE. I've had nothing but trouble from them since I started services. So many times trash not picked up. I made a payment and the same day my cans were picked up. I received a vm from them stating it was a mistake and to call so we could schedule a delivery for my cans to be returned. Called and was told I had to pay a $40 fee to bring them back. why? It was your mistake they were taken in the first place. Told them I wasn't paying for their mistake. Called back a few days later hoping to get somewhere with someone else but this time was put on hold several times so she could speak with her manager and still told I needed to pay $40 to return them. I asked to speak to the manager but was told she was in the middle of something so I couldn't talk to her. Do yourself a favor and use someone else. don't waste your money on these crooks. read more

Called to cancel service because it seems every time I turn around,the prices go up. I was told there was a twenty dollar reconditioning fee. My can has been cracked for over a year and I've called twice about getting a new can, and when I told the lady this, she said I was responsible for the can, even though I've witnessed the workers slam the can down and push it into the ditch next to the driveway. There has been several missed pickups and they leave trash all over the driveway. read more

Lazy drivers will leave cans anywhere and repeated calls to the office to complain is a waste of time.

They gave my trash can to someone else and left me an old beat up one that looked like it had been dragged. There is always trash falling out and they come way to early. Our HOA picked them without asking anybody. They are terrible. read more

Evergreen is adequate for regular trash pickup twice weekly, but they faceplant if you have a custom order to service. I called them on a Tuesday to pick up a derelict dishwasher I replaced. They said fine, we'll do a heavy/large item pickup for $25 extra, which I paid. "Leave your dishwasher out for collection Wednesday night for a Thursday pickup." Did what they said. Came home after work Thursday, and the dishwasher was still there. Called them Friday morning to politely complain, and they said it would be picked up by COB Saturday. It's now 1715 Saturday afternoon, and guess what is still at the end of my drive... Come Monday, I will be calling to demand a refund of my $25, served with a threat to switch to Goode. BTW, it is also $25 to dispose of a dishwasher at the landfill, and one moderately strong dude can easily manhandle this mostly plastic appliance. Just sayin'... read more

We used them for 3 years. In the begining they were good. But over the last year we have had so many issues. They decided after 3 years they now have a pick up max. We are a family of 7 so 1 time a week pick up we usually have around 5 trash cans. They have always picked up every trash can but now have decided they only pick up 2. Instead of giving us some forewarning that that was going to be the case they were belligerent and cussing at us. Then when I called the office to complain about their attitude they were ignorant. They also wanted to charge us $2 a trash bag for every additional bag outside of the two cans of trash. They could have called us and told us that they have a new rule but instead they were just ignorant and left trash cans full of trash in my front yard. On top of that they busted two of my trash cans from throwing them on the ground and throwing a temper tantrum over the amount of cans we had out there. I would not recommend them to anyone. read more

They always show up when they're supposed to. They don't fling my trash can around. Always smiling & friendly.

I don't actually use them, but a door-to-door salesman from Evergreen showed up at my house one day. To be accurate, I was working behind the house and heard someone shouting "HEY" and turned around to find that he had let himself onto the property and come behind the house. I went over to find out what was going on with this person who felt authorized to come behind my house. He started telling me about how I'm the only one on my block still using my service and that they're outsourcing all their jobs to India and aren't even a local company. He then started asking if I'm ok with that then since I use their services. He went on to say what they do in terms of events and what not but didn't really say much about their service other than they are cheaper - no mention of customer satisfaction or anything similar. I told him I would think about it but he wanted me to sign up on the spot. I explained I don't do that. He called back today and I told him I wasn't interested in switching and he immediately started accusing me of not being supportive of America or the economy, so I cut him off and told him I couldn't talk. He just replied with "shame on you". I can't speak to their service since I never signed up. This rating is based on the fact that they attempt to use bully tactics to sign up new customers, try to shame anyone who doesn't join, and didn't actually provide any reasons why their collection service is better that what I have currently. read more

Very bad service. Am not sure what internal issues are going on (financial? lack of dependable workers? poor management?), but I have NEVER dealt with such frustration over the course of 6 weeks in trying to get Evergreen to do their already paid for job and pick up the steadily accumulating trash! Can I mention that the service is for my 87 year old father who is in no position to drag the full, heavy can back and forth from the curb because nobody showed up to collect the trash. Really disappointing when they started out doing a great job several years ago. There is NEVER a satisfactory answer from the office staff as to what the problem is, only standard (and not really sincere) apologies to pass the complaints on to the supervisor "who will call" (but NEVER DOES), and empty promises to have the trash picked up "in the next 24 hours" (but doesn't happen). I have cancelled service today, but wanted to write this review so maybe someone else can be warned ahead of time. PLEASE NOTE THAT THIS REVIEW IS CREDIBLE, AS MANY OTHERS HAVE REPORTED THE SAME EXPERIENCES. read more

The guys on the trucks do a good job, but the lady that answered the phone was rude as hell. I've talked to other people who've told me the same thing about calling her. We've found cheaper and better service. read more

Our can had been damaged for a few weeks now. My son said he saw the can left in the street and some truck ran into it. I don't know if that is what caused it to crack open or not. This past Monday ( May 18, 2020), was the last time trash was picked up. My can also disappeared. The only thing remaining from my can was a metal bar laying next to my mailbox. I'm thinking that they took the can because of the damage and will replace it for the next trash collection day. I was wrong. Thursday came and nothing. I call on Saturday to inquire about a replacement and was told that my account was cancelled in October of 2018! (laughing/crying emoji) I tell the customer service rep that can't be right because the trash has been picked up every Monday and Thursday. She tells me that I must be getting it for free. After pressing a little more, she tells me that my last payment received was July 2019 (laughing/crying emoji). I don't recall receiving a bill for the past three months and I definitely haven't received a letter stating that services were terminated. So now I have to dig through bank statements and my bill folder to find out the actual time I sent payment. She told m that if I can prove that I have sent in recent payments to call back. I'm thinking, shouldn't there be a copy of bill??? But she said my services were cancelled in 2018! What bothers me is that she was kinda nonchalant about it. She wasn't nasty or rude but there was no effort to fix the problem Obviously I need trash service but something slipped through the cracks. I have options for service but if you don't show an effort in wanting my business, I'll go elsewhere. I realize that times are hard for all of us right now. Things are uncertain and scary but this could've been handled better. I had to order service from a competitor today because I don't want waste piling up in or around my home. It'll probably be another two weeks before the can arrives. read more

Evergreen is the worst customer service in the world. they changed the day of service 2x since the original day given, and they charged me a bogus late fee, and will not remove it. I wanted out of the contract due to them changing the days of service and they refused. I have contacted the Better Business Bureau and filed a complaint with them to get me out of the contract due to a breach on their side. Also, the receptionist (Jessie) and the office Manager (?), are both extremely rude. Going with this company was the worst decision i have made in a good long while. read more

This is a horrible company! We paid extra for recycling and they dump all cans in the same trash truck. We canceled that service. Now regular service does not even pick up on scheduled day! There is no customer service. Michelle the receptionist will tell you they'll come pickup the next day but that's a lie! Christine the manager is conveniently always on a phone call and will not return your call! Larry Foster is the supervisor but he doesn't take calls! DON'T WASTE YOUR MONEY AND TIME! read more

We've been with Evergreen for over three years, and are very appreciative of their customer service, timeliness, and willingness to go above and beyond to accommodate any disposal needs. We will continue to recommend them to other households! read more

They're terrible. I never asked or solicited services from this company. In fact one kept showing up at my different points trying to convince me I needed to use them. I said No. I've been incredibly frustrated and distrustful of any trash collection services here/ one because I pay county tax yet Im left to my own devices for trash disposal and two , every other minute (it seems) one company hired sells to another company without any warning or choice to the consumer. So far 6 different companies have rotated through here each time within a brief period of time with no choice to the consumer and with a price increase. All that being said , you didn't hire them yet if you don't want them you have to pay a cancellation fee of $20.00. I never hired them in the first place! Today I came home and they'd plastered my trash cans with their ad. If they want to advertise on my personally purchased trash cans them they need to pay me! Last time I assumed the company would do the right thing and disregarded their actions, because I assumed the company would never do this, the new vendors providing services stole my personally purchased trash cans. There was no getting this money back. The current company and first time ( one I didn't authorize) I was Home. They were about to take off without taking anything in our corner until I yelled out at them to stop. I called today to complain about their use of my property for their free advertising but there's no voicemail or any other means of contacting them. There's little to no redeemable factors to this company or any of the trash service companies here. read more

1 Star is giving this company to much credit....TERRIBLE customer services...office manager has no business being involved with customers. VERY RUDE AND DISRESPECTFUL. She doesn't calmly speak to anyone she yells the entire time. I stopped our services and then for 2 months received phone calls asking to renew only to receive another call saying I was being turned over to collections! Collections....for services I didn't even use! When I called to speak to a manager she spoke to me like I was a 5 year old and told me it wasn't her problem that as far as she was concerned I owed for the last billing cycle of which they never picked up my trash! read more

Evergreen disposal should get a negative 10. I paid for twice a week service and most weeks they only came once a week. The office closes at 4:30pm, however, 99%of the time, when I called prior to 4:30pm, they had already stopped answering their phones. The manager, Christine, is rude, and totally unapologetic for their employees. We paid $45 for bulk pick up, and they never showed up to pick up the items. When I tried to complain, no answer. When I cancelled my service, I was sent a bill for a trash can that I never used, in addition to a late fee I had never knew about until I cancelled my service. Do yourself a favor, and cancel your service, or better yet, don't even hire them in the first place. I found a much better company that has free bulk pick up three times every billing cycle,and they are cheaper than this company, they aren't rude, and their hours are longer. read more

Terrible service my trash has been sitting out and they came by 3 or four times no bills pending and still havent picked up will have to pay them and other places where so never use evergreen disposal. read more

I complained several time about the trashmen leaving my trash cans in front of neighbors homes and/or leaving the cans in front of my mail box. This problem is weekly, in fact they left only my can in the middle of the circle and placed my neighbors can in front of their homes off the street. This is becoming aggravating and purposeful and management has done nothing to address the problem. I am going elsewhere for services. This company smells like the trash it picks up, they STINK read more

If I could give 0 stars I would. I reached out to Evergreen after moving into my new place in August. They set up our service and told us that our new empty bins would be delivered within a week. The bins didn't arrive till early September. We were told our pickup would be Monday mornings. We put our trash out Sunday night and it was never picked up. I called and after being on hold and hung up on 3 times, I finally got a hold of someone. I explained that the trash was never picked up, confirmed our address and pick up date, then she assured me the trash would be picked up by the end of the day "tomorrow". That never happened. I repeated this process about 6 times over the course of the next 3 weeks and the trash is STILL there. We began service in late August and it is now mid-October and our trash has yet to be picked up. Not to mention I literally watched one of their trucks drive by our full bins without stopping to pick it up... This company is extremely unprofessional, inefficient, and I would never ever recommend them. Just save your time and money and take your trash to a public dumpster. read more

Poor service! We have had them for several years as the company has changed hands. Over that time, Evergreen has not come on pick up day. They know they're basically the only game in town, so instead of capitalizing on having an excellent reputation they don't show citing frivolous issues. This past Saturday they were a no show again...no call..no nothing..,except they have my money! read more

We used Evergreen for about 4-5 months because they bought our contract from our previous trash service. In the 4-5 months, they missed our trash three times. I called the first time and they returned two days later. OK, I understand, people make mistakes and they corrected it. The second time, I called and they said someone would be out "over the next 24 hours." Alright, so another mistake is made, but they're taking care of it. Three days go by and nobody shows up. I leave for a vacation and not only do they not show, they don't pick up again on the next scheduled pickup. I immediately switched providers. I highly recommend not using this service. read more

Half the month they drive right by and never dump the can on the curb. Their prices go up every three months. Their service is horrible. When you call to address problems...no matter what it is...you get excuses or its all YOUR fault. Ive had to take my own trash to the dump once a month for a year. Their service is useless amd exoensive. read more

Evergreen changed their recycling collections from every other Thursday to every other Wednesday in the Lexington Park area. I did not know this; I tried calling Evergreen numerous times - during working hours - to no avail and the lack of responsiveness and communication from customer service is at the core of my frustration. Apparently, they called and left voicemails to notify customers and they did the same for me, four times, I was told. People don't always check their voicemail or is always available to answer a call. My feedback: an email, a letter, a sentence on the bill, a postcard, or a text message would have been helpful; possibly, a post on the website. That way, they are reaching all customers and all options of communications. I went nine weeks without knowing about this change until today when their customer service called me to ask to pay for my bill when my intention is to call them and cancel their services because they did not provide recycling services - because they failed to effectively communicate the service change - but of course, this would mean they would have to answer the phone. read more

They don't pick up your trash when they are supposed to & if you have two cans they only empty one of them! And forget putting cardboard out they leave it on the ground! Absolutely horrible service but there customer service on the other hand is great! read more

I would not recommend this company to anyone. My mother passed away and they picked up the trash cans without notice and before the new bill was received. I went on their website to pay the bill and to find out what the total amount was that it was saying was due. Their website does not provide that information or much information at all! I paid the total it said was due then get a new bill and it is for August to October. I call to get a refund and was told that they cancelled the service 7/9 and even though I paid for trash pick up to 7/31, they would not refund me a prorated amount. Then the manger tells me that the additional charge my mother paid every month for additional can is a late charge and will not be refunded. The bill clearly shows it is for trash removal for 8/1 to 10/31. To add to my frustration, she tells me the billing address they have is my mother's address but the bill that was mailed to y house has my address. She was rude and cut me off and would not allow me to speak so when I got mad and yelled so she couldn't cut me off anymore, she hung up on me. I did not use any fowl language but told her I was the customer and she needed to listen to what I am saying. She told me I wasn't the customer. I am the representative of the estate so I believe that will make me the customer. I can say for sure, I will NEVER be a customer and I will NEVER recommend anyone to be a customer. My mother has had several issues with them in the past because they refused to big up the trash after she cleaned a closet and had other things than regular household trash! It didn't require an extra can nor was it big bulky things or appliances. It was old fake flowers, baskets and things that she hadn't used in years. She had to have someone go through the trash and remove the stuff and take it to the dump. That's not very good service as far as I am concerned! read more