I waited nearly 1.75 hours before being taken to a second waiting room and then waited yet another 15 minutes before sitting and waiting in an actual exam room. It appears they overbook patients and make them wait a ridiculous length of time. I will not be coming back because this is simply disrespectful of a patient's time and money. Even if the quality of care is good at the end, the lack of customer service is unacceptable! read more

I have been so disappointed with my recent cataract eye surgery done at Evergreen eye Center in Federal Way. My follow ups have both been in Federal Way and Auburn, Washington. The office and care staff is cool, aloof and very non-caring. Any surgery follow up care was challenging to get a response to via the phone lines, unless you make it sound like it's an absolute dire emergency in which case they called back within three hours. Billing has been a nightmare, I took CareCredit loans for my advanced lenses. However, Evergreen eye has yet to apply all my CareCredit loan onto my account. They think I still owe them close to $4000. Meanwhile, I'm paying the loan amount of 7000 my CareCredit account. It's been five months with five phone calls on my end and they still haven't figured it out! I am so disappointed, I've taken relatives to Evergreen eye in the past and only had good experiences. This has been a freaking nightmare. My vision is almost as bad as when I went in for cataract surgery last year. I do not recommend them in any way shape or form. Do yourself a favor, look for another choice in eye surgeons! read more

The surgery was great and the follow up was fine. I'd recommend them, they did a great job. But, the billing was confusing, the invoicing incomplete and the billing department was rude and condescending when I called for an explanation. I'd like to give them 5 stars but my issues with their invoicing and billing department were upsetting. read more

UPDATE: the manager called to inform me I would not be charged for the second visit. I will change my rating from 1 star to 3 Terrible experience, avoid at all cost! I went in for a dry eye issue. The dr i saw recommended punctal plugs, which I had to have in the past for my dry eyes so I agreed. The Dr then eyeballed the size of the plugs to put in (didn't use a gauge to measure) and was hesitating between 2 sizes for my right eye but went with a larger size plug in that eye and a smaller one in the other. I felt discomfort but the dr said it was normal and that it takes a day or so for eyes to adjust. Well when I woke up the next day, my right eye was red and swollen and the plug was half way out which was painful as it kept rubbing against my eyeball. I could not remove it myself so I called and said I needed the plug taken out and was told to come in that afternoon. When I checked in for my appointment, I asked if I would be charged for the visit and they said that yes. I explained to the office manager that I was there again because the dr put the wrong sized plug in my eye (that's the primary reason why plugs come out) & I should not be charged for the second visit since it was the dr's mistake. I was told that those issues can happen with sizing punctal plugs as they do not use gauges to measure the size needed and just eyeball it . My issue with that is 1) if I go to a professional I expect them to have the proper experience & use the tools needed to do their job right the first time and 2) if the dr messes up and uses the wrong size plug on a patient, why am I having to bear the cost of that second visit??? Shouldn't the second visit to fix the dr's mishap be free of charge to the patient? If you go to a hair stylist and they mess up your hair, you do not pay for the redo.. why is this any different? I am waiting on the office manager to get back to me. Will post an update once/if I hear back read more

I'm a corneal transplant patient who developed cataracts and required surgery, I didn't think my vision could get any worse however their laser assist ( $2000.00 ) surgery proved me wrong, be wary of doctors who substitute waiting for you to stop talking for actual listening read more

Evergreen Eye Center is not considerate of patients time. They are unable to honor appointment times. Have been going here for years and I can't remember the last time I was seen at my scheduled appointment time. The last two visits I had to wait over an hour. I've since stopped going, will find another provider. read more

I have been contacted by Evergreen Eye Center and they are addressing the issue with great gusto. I called in the complaint To Evergreen) when we got home, I was contacted the very next day. The issue is being addressed and I believe that they are going to remedy the issue to my satisfaction. We are staying with Evergreen but have made an appointment with a different doctor in the Federal Way clinic. I have been treated very well by management and believe my complaint is being addressed with the seriousness it deserves. read more

Dr Seefeldt did reach out to me and the concerns i had with my eye have been addressed. The evergreen eye center and Dr. Seefeldt are back in good standing with me now. thank you Dr. Erin Seefeldt read more

First off just go elsewhere. From the appointment making experience through check in to the actual visit, horrible. They charge you if you're late but they take literally an hour past your appointment to even call you into the room. Then you get to hear all the staff talk about people and their weekend and boyfriends which is probably why we wait so long. Then Ajay or whatever her name was is rude as all get out. No help for the elderly either waiting in the lobby for hours. No help getting up out of a chair even. You have young staff just standing there then asking if they need more time. They prescribe me something I'm allergic to then ask why I didn't take it. Then won't offer any alternatives. Then the doc finally arrives and it's a miracle my eye is clear and never took the prescription. Hmmmm. Awful all way around. read more

June, working at the front desk provided Outstanding service for me this week. She was very polite, kind, considerate, helpful and efficient in resolving an issue resolving a problem with eye drops for an elderly relative of mine. This was my 1st visit to Evergreen Eye Clinic and I was truly impressed with June's Outstanding Customer Service. read more

Evergreen Eye Center is the best! They so professional and patient with new patients. I was very reluctant to have cataract surgery but now I realize I should have done it years ago. I can see! read more

I have seen Dr. Fredrickson twice now and each time he has been fantastic to work with. The entire staff in Auburn is professional, and takes their time to make certain all of your questions are answered. read more

After 29 years wearing glasses, riding long distances on my motorcycle and staring at computer monitors every day, I reached my limit. It was time to determine if I was a candidate for laser eye surgery. Extensive research and several clinic visits later I chose Evergreen Eye Center. Dr. Fredrickson in the Auburn clinic, for a myriad of reasons not least of which his knowledge, personal attention and the time he took explaining not only my initial eye exam but referring me to Dr. Chung all contributed to my decision to work with them. Dr. Fredrickson and the entire staff in Auburn are kind, willing to take time to answer questions and genuinely respectful of my time. I recommend Evergreen Eye and Dr. Fredrickson to everyone who asks what happened to your glasses. read more

The entire staff at Evergreen Eye Center is professional, and makes sure that all of your questions are answered. The were very good to me. I love their doctors and staff! Overall, my experience with them was great. read more

I have been seeing Dr Kelly Bui for the past three visits and she was so fantastic that I am under her care now. The Auburn facility is great from the front desk staffs to everyone else in the clinic. The equipments are updated, sanitized and the technicians are courteous and professional. read more

Everyone there was very friendly and got me thru my appointment very quickly, In fact I didn't I didn't have to wait long at all once I arrived. I have been going to Evergreen Eye center for some time now and I will continue to go there. I strongly recommend them to everyone read more

Alex B. No, dr TESTER is soooooo hot. Too bad he doesnt do IV sedate for cataract..straight on scalpal wasnt going to happen at my eyes..soothed by McDreamy or not..i had to go with a doc who sees that terror in ppls eyes and cares with iv sedation read more

Dr. Fredrickson is my eye Dr. and he is sooooooooooooooooooooo HOOOOOOOOOOOOOOOOOOOOOOOOOOOOT!! He is also my Eye Dr. The place is so clean and neat and everyone is so professional. I will be back to this place again. It's also so close to my apartment. They take your picture to make sure they get the right patient. So I stood in front of their water feature to get my pic taken. I didn't have to wait very long to be seen. The Dr. answered all my question and I answered all of his. My Dr. even has a great sence of humor. read more

Well it's been 4,5 years since I had my cataract surgeries done by "Dr" Tester and I'm NOT a happy person. My eyes are worse now then they were before! I had 20/20 20/25 vision before and of course early cataracts, I saw pretty good for 6 months but then it faded and faded, I just went in yesterday to the new fancy clinic and got the same (you got 5 minutes, and I'm off to the next room) treatment from the doctor. When I did my follow up after the last surgery he told me he put in two different lens one for close and one for far, which I hated, I now can see neither close or far, but only from 3 to 8 feet and nearly no infinity. I was NEVER consulted about which lens he was using or what I might have wanted, and since then have learned I should have been completely informed. I had 20/10 vision nearly my whole life so I know what clear vision is, and this ain't it. When I was in this time you told me that the lenses were for infinity which they are not, not even close. He didn't even seem to care about my concern over any of it and wouldn't even listen to me. My God how does someone do this to someone else. My eyes are now as foggy as they were before one is a 3 and one is a four our of four. I set an appointment with a better doctor and will up date this once I know what happened.. This place has a conveyor mentality to it, as you can see from other posters I'm NOT the only one who has had this experience with him... read more

I had an AWFUL HORRID experience. Receptionists slow with bad temper. Would NOT take my valid health insurance-should have returned straight home...Had to wait 1 and 1/2 hours to be seen. Then assistants could NOT use new data system, wasted another hour, and answered SAME 9 questions to each new girl. Stupid! Finally saw their doctor, female Dr Kelly Bui, who ignored me in chair, spoke to her assistants instead of me. So rude she was!! read more

Dr Tester is awesome. Explains procedure as he is removes cataract. Employees are awesome. Very caring.

I have had excellent service at the Evergreen Eye Center, I have seen two of the Doctors which were both excellent, put me at ease and did a great job with Eye Tests, and had my Cataracts removed with the very best results, I highly recommend them. read more

I do not have a very good report for this business. The surgery I had was good but their business practices leave much to be desired. I am very limited in my income in fact I am on Medicare and Medicaid with a spend down. I make only $1,188 a month with only 200 to spare after my rent is paid so when I learned I should have cataract surgery I called to get an idea of the cost. I was given the run around and after inquiring 3 times of the cost the surgery coordinator finally told me after taking copies of my insurance cards and doing some typing and "looking into things" she said that I would have NO OUT OF POCKET COSTS" for my basic cataract surgeries. I asked her about what was used to be known as a Medicare "on assignment" payment which is a business accepts whatever Medicare pays as their payment in full because I knew I could not afford anything and that if I had to pay anything I would not have it. I was pleased with the no cost to me aspect. I just received a bill for $774.00. I called and was told I should have paid more attention to the "estimate" clause on the paper I signed when I even had her put a zero in the No Cost to me part. I was lied to and feel like they took advantage of a senior with low income. I have notified the Attorney General's office. read more

The one good thing about getting old and cataracts is having Dr. Robert Tester insert a corrective lense after removing the cataract. It is great. I now have 20/20 vision. I was relaxed during the surgery because Dr. Tester explained each step as he did it. My vision was a little blurry for a couple of weeks afterwards but then cleared up brighter and clearer. The annoying side effect afterwards is having halos from bright lights and shiny refections. But I would have the surgery again because the result is no more glasses. Yea! read more

I would like to thank Dr. Chung for the excellent care I received for my two cataract surgeries. He was not only professional, but very caring and explained all procedures preformed before and after. I have had to wear eye glasses since third grade [a long time ago] and I am thrilled not to wear them now and eyesight is 20/20 in each eye and color is very vivid. I appreciate the care I received in the Auburn and Federal Way offices I visited. I highly recommend Evergreen Eye Center to anyone needing help with their eyesight. read more

Total Rip off! I had an eye test done at Auburn Evergreen Eye Center for an eye glass prescription after laser surgery at Pacific Laser Institute. Not only was it a bad prescription, but they billed my insurance, and medicare a total of 200.00 dollars, they also billed me an additional 45.00 dollars, for a total of 245.00 dollars for a simple eye test which was a flawed test. After wearing my new glass's for while I called Evergreen and told them that the glass's were just not right. They told me "Tough Luck" you waited too long to complain, it was about 6 month's, and they had a 90 day window to rectify any error's on prescription problem's. The establishment that made my glass's suggested I get a 2nd. test which I did. Total cost 45.00 dollars. The results of that 2nd. test showed that Evergreen's test was very much in error. I had a new pair of glass's made with my new prescription and wow! what a difference. I am going to attempt to get my 45.00 dollars back from Evergreen. If they refuse I plan to register a complaint with the Washington State Attorney General. I am also informing Medi-Care of what I feel is an abuse of the system, and part of the cause of Medi-Care going broke. read more

Have had both diagnostic and surgical procedures. Excellent medical staff and support.

The staff at Evergreen Eye Center are extremely competent and very personable. I have been to them before and will continue to see them in the future. I sent them an email letting them know when I would be available for an appointment and they fit me right in! read more

If you ever wondered what it feels like to be apart of a cattle herd, then this is your place! Evergreen Eye Center is all about how many people can we squeeze in a day and not about customer service. Customer service? what's that? Don't expect to be greeted warmly, or acknowledged when you walk in! When they do begin to help you it's with little enthusiasm and if your lucky you may get a little attitude with it!. Oh and do expect to wait up to 90 minutes but oh they may have forgot to mention that!.. Once you are taken back to a room you will be scene, but oops once they see you in the first room you go back to another waiting room until you get to see the DR... The Dr's are nice enough but obviously they have no clue as to what goes on in the first 3 steps, which makes you believe it's not about the client but how many people they can get in to increase their wallets. One last note about this place, you are made to sign a document that you will show up to your appointed time otherwise you will be charged $50.00, however it only works one way, if they are running behind 25-30 minutes they are not held accountable so it's all one sided! read more