My wife's Sorento crapped out during rush hour on her way home. No dashboard warning lights, nothing. After AAA towed it to their facility and their mechanics looked at it, they said the engine seized up and would need replacement. Holy crap, what's that gonna cost. They towed the car across the street to Evergreen Kia where Brian the service manager wrote up a warranty claim which coincided with a recall Kia issued a few months earlier. It took about 6 weeks for Kia to process the claim and ship a new engine to replace the one that seized. The 6 week wait was worth it. Although Evergreen Kia's facility is smaller, they handled my claim efficiently and professionally and guaranteed the maintenance on the replacement engine, in writing for as long as I own the car. A lot of these reviews slam Evergreen Kia personnel, but I found them to be friendly, knowledgeable and professional. And I'm guessing this car will be running for many years to come. Thank you all. read more

Hey everyone, I never write reviews but I can't let this go untold. The way I was treated at evergreen Kia was horrible! I think I'm going in there to get an automatic start because it comes with every Kia so they were all saying when I was purchasing my car a week and a half ago. Turns out that's all a scam. I get there and they tell me it's going to take 2 hours because they have to send it out because of the weather...lies! And then the sales manager John was extremely rude and unprofessional and laughing along with the porters when I'm telling them that they should really inform people all this before they come in so they can make other arrangements. And then they tell me I need to talk to the finance man who then tells me I didn't qualify for the 4.9% that I signed for and that I need to put a down payment down and do 9.9% which would change my payment $20 dollars more. A bunch of chap if you tell me. So I told him I couldn't deal with this now because it was all bs. Around 3pm Tuesday afternoon, I give them a call to come pick up my car, so I go with my mom to talk everything out and they have people guarding the door, my car blocked it, refused to give me my car back and the sales manager john was yelling and screaming at my mom and I and once again being UNPROFESSIONAL along with the other works there, listen in on the conversation. I will never step foot in that place again, I plan to tell everyone all about this, because this could happen to you and keep happening if people don't know about it. That place is a big scam, don't go there to buy a car. Or anything. read more

Let me just start off by stating that this was by far the worst customer service that I have ever seen at any company. My first attempt at setting up an appointment for repairs to my car was less than desirable. The young lady picked up the phone and stated to me that I couldn't make an appointment until almost 3 weeks out and went on to say that she couldn't put me into the system to set up an appointment because I had never been there before. After going back and forth for 15 minutes I told her to transfer me to someone else because that didn't make since. When I finally talked to the guy I was told that he could enter me in but it would have to be another day from what the girl told me because they were booked. So I said fine at this point it's about to be 3 weeks just to get the car fixed. Now when I spoke to the guy on the phone (Brian) he stated that since I received a letter in the mail for a defect with the airbags the diagnostic test would be free. If the problem wasn't covered under warranty I would only have to pay for the services to fix the issue not (the diagnostic would be free as stated on letter that was sent to my house). Fast forward to the day of my appointment I was greeted with an attitude a man that I was told was the head of the service department. He told me that I would have to pay for the diagnostic even though the letter said that I wouldn't. I asked to speak to Brian because I didn't understand why I was getting mixed messages. When I spoke to Brian he didn't even apologize he just said that that was the new policy and they have to charge for the diagnostic even if it's under warranty. Furious that they were trying to scam money from me I immediately requested to to leave so that I could call customer care. The head of the service department took his time getting the cars out since I told him I was going to file a complaint on him and Brian about the poor service. My entire day was wasted as well as the 3 weeks I had to wait for an appointment. I immediately called and talked to custom care and they referred me to Berwyn KIA. Totally different environment and much professional and I was able to schedule an appointment within 3 business days. Oh and did I mention that they didn't charge me for diagnostic. And they told me that they wouldn't have because of the letter that was sent in the mail stating that I wouldn't have to pay for the diagnostic (only the service if it wasn't covered under warranty). Don't go to KIA Evergreen unless you want poor customer service and attitude. Berwyn KIA is so professional, nice and much cleaner! read more

I bought a car from them just about five days ago now they are calling me demanding the car back heres why now I told Mitchel i had 2000 to 2200 to put down for the car I put 1500 down due to the fact my card has a spending limit they was fine with what I gave them. then they went on to say the following Monday bring them 700 I went on to tell them i can give them 300 that Monday and the rest Monday 13 which is my payday they said its fine there going to work with me just dont be late on my car note payments. now john have been calling me for the past 2days and today he screamed at me like i was his women so i hung up he said he needed another proof of my address when i gave them 3 proofs already one from the dhs office an two from the company i work with which was my last two recent checkstubbs it is ashame that mitchel and i agreed on me paying the rest when i got paid which is only 5 days away but john is calling me telling me other wise because they told the bank what ever they told them and telling me bring him the car back second of all they lied to what ever bank and said i put down 3000 when i really put down 2200 i have to go to work now im about to be with out a car because they are liers a scammers you all lied to a bank to make a sale and i was they 1st sale that day i was in there till they closed but not they wont they car back i cant wait to find out who to call to sue you all read more

Horrible dealer! Warning do not go here! Bought my soul 2 years ago and there has been nothing but problems. Having to spend numerous hours in their disgusting service dept to leave with the problem of my vehicle worse or a part needing to be ordered. They do not offer loaner cars even when it's a manufacturer issue. They offer their clients nothing for having to wait not even a cup of joe!! Very rude staff and just a filthy environment. read more

Getting anyone to call you back is a mission. I went in on a Monday night and was told finance was closed so I would be called back the next day. I was never called back.. in fact I had to call twice the next day! Once to speak with the salesman Josh (who was not available so I left a message).. no call back! The next time I called to speak with a manager directly and was told to call back! I did so later and was told nothing could be done which is ok! But simply call your customers back and explain what's going on instead of leaving them hanging or running around trying to get in touch with someone for an update. A few days later I realized I never got my driver's license back from the salesman so I have called 3 times to try and have someone locate it so I can come pick it up. When i did get someone on the phone they said they couldn't find it and the salesman is on vacation to try back Monday which is today! I called today and was just transferred to a voicemail box that is of couse full so you can't leave a message but I'm sure they would not return it anyway! Now I have to go out of my way to go back and hopefully pick up my drivers license. I wish someone could have had the decency to inform me I left it and put it up until I returned as I don't live near by. Also there was nothing they could do for me but I went to McGrath City Honda and left with a brand new fully loaded 2018 Honda Civic with 4 miles! Evergreen Kia has been everything but professional and courteous! read more

Super friendly and helpful staff! I bought a new Kia Optima- Andy Francis and Daniel were so helpful & kind! I highly recommend getting your next car from here! Great job Evergreen Kia and your commercial is hilarious!!! read more

I was scheduled for an oil change to be done there because I am a customer who bought a car from this dealership. I was called from a Harry at Kia who wants to appraise my car and maybe get me in a new car since I will be there already for my oil change, innocent visit I thought. When I arrive, no one has heard of this Harry and tell me I must have been talking to Gary which I was 100% sure I was not given Harry's references of Harry Potter and Harry and the Hendersons. So I am already made out to be dumb. After explaining why I was there I am immediately being shown used cars by Brian. My first words to Brian are I am not really looking for anything I was just curious about the car appraisal and the possibility of the new car, you know what you the dealership called me about, but as of now I DO NOT WANT MY CREDIT RAN. He shows me a car that I tell him I am not interested in because of the color. He shows me another car I am not interested in. We go back in at his desk, after numerous times of me telling him I do not want my credit ran which he seemed to understand he asks me to sign a piece of paper and says to me that we are just pulling your credit and this will not affect your credit score or show any dings to your credit. Stupid me, I trusted him. Next thing I know I am being asked if we can get my monthly payments to a certain # can we make a deal today? I said no. I made it pretty clear from the beginning I was just interested in what Kia called me in regards to, a new car 0%. Not a car on the lot I am not interested in at all. Brian ends up disappearing for about 30 min so I go get my keys from service because I have now been sitting there like a fool for about 2 hours I didn't plan on. I come back to the desk to say I am leaving to at least be considerate even though I was not shown any bit of consideration. Service asks for my keys to move my car and then has the nerve to tell me to be patient as they have not made a sale all day, so pretty much telling me sit there sucker as they try to swindle you into buying a car even though you clearly don't want one. Now Brian comes and asks for my keys and disappears again. At this point I am livid, no one is respecting my wishes and I have been there for about 2 hours. Days later I am getting letters in the mail about my recent loan application! Never once did I EVER SAY I was interested in any car enough to try to get a loan. So Brian took it upon himself to run my credit, lie to my face and apply for loans for me on a car I never showed interest in. I called Kia at least 4 times and left messages, all unreturned in regards to my question of was my credit ran against my wishes. I finally get Victor on the phone after at least my 5th phone call who told me that I was screwed and lied to and tricked into signing the form so they did run my credit. It was funny because he says it was legal. Legal isn't lying to a customer's face and tricking them. The entire time of his backhanded apologies he was still trying to tell me they can work with me to get a loan. They sent a loan application to 5 BANKS ON A CAR I NEVER WANTED!!! I don't even know what car or what amount they even sent in for because I never once said I like this car, I am interested. This place is full of liars who will ruthlessly do anything for a sale. It's sad. So unless you want your credit ruined for a car you don't want go somewhere else. After what they put me through Victor wants to tell me I have a bad attitude. He claims he has been in financing for over 15 years, so for that long you have been ruining people's credit how nice. Well, see what being lied to and having your personal information messed with does to a person. Have it happen to you and see how happy you will be. I regret ever stepping foot into the showroom that day. read more

We recently purchased a new car from this dealership in December. To begin with, we were promised Bulls tickets for just test driving, it is almost three months later and we have yet to see these tickets. In addition, the financing rate that their incompetent finance guys had "secured" for us supposedly didn't work out because we were called to come in about two weeks later to sign a new, significantly higher rate. The general manager, Matt, swore at my husband when he called to complain about the service - telling him to "shut the f*ck up." Our check engine light came on and so we took the car in to be serviced and the mechanics not only yelled at us but also belittled us. From the ignorant salesmen, to the rude management, to the mean mechanics and unfriendly receptionists...the ENTIRE place is a nightmare, save yourself the hassle and headaches. DO NOT GO HERE, THE PLACE IS A FRAUD. read more

I been going here for a while now and today did it for me. A month age i was here and was told i needed this tune up for 500. if you know whats needed for a tune up today im told i didn't spark plugs, just air filter and cabin air filter, its 200 today all this on 2011 Optima. I ask them to check wiper blades well i needed some blades and their 20. so he say he gave them to for 10. dont tell on one WOW! big gave away. Service there is a joke read more

STAY AWAY!!! The service here is horrible!!! My first mistake was buying a car from them. I bought a 2011 Kia Optima sx, with 32,000 miles. Before leaving the dealership with the car I did an inspection, The car appear to be perfect the only thing that was missing was the spare tire,, and kit that goes in the trunk. I told my salesman, in which he replied the car is not suppose to have a spare tire in it. it was clear that his answer was false because there is a space in the trunk for a spare tire, so I looked in the trunk of another car and of course the spare tire was in there with the spare tire kit. I show the sales man he then changed his explanation stating send the car is used it doesn't have to come with a spare tire,, as in they are not required to supply me with one. However he did let me know I could buy the kit from them at $260, and I almost did until I checked Amazon.com and found that all the spare tire kits were $140 and under. Long story short. Not even a year later,, I'm driving the car and it stops accelerating, the car was still on, radio playing, cold Ac, it just would not accelerate. Had to have it towed to the dealer.. THE ENGINE FAILED!! Cooperate approved the dealer to fix the car at no cost to me because I kept up with maintenance ( I would not have paid anyway, a car that new engine should not fail).. So my car has been sitting there for 3 Weeks, going on 4,, and it is not apart of the dealership policy to give a loaner car...IT SHOULD BE APART OF THEIR POLICY TO SALE QUALITY VEHICLES..I filed a complaint with the NHTSA I encourage you to do the same.. And say it with me CLASS ACTION LAWSUIT.. read more

These people will tell you anything over the phone to get you into the store and then it changes once you get there .... Don't waste your time! Total rip off! read more

I recently purchased a 2013 Kia Optima. I went to the dealership on a Saturday; however, the color of vehicle I wanted was not in stock. I was told they would have a black color vehicle for me the following Monday. Sure enough, their word was honored. The financing department did not honor the ARP rate. I learned via credit monitoring that my application had been sent to multiple agencies for financing. I immediately contacted the manager and explain my concerns. I was advised to come in the following morning to see the finance manager because the dealership was suppose to honor my 1.9% financing. The finance manager was reluctant at first but I told him if he did not honor the agreement, I would be turning the vehicle in and purchasing a new vehicle at Grossinger Kia instead. I had learned that my vehicle was being finance by BMO at 3.9%. To make a long story short, Evergreen Kia did honor my 1.9% financing with life time oil changes and tire rotations for the life of the vehicle. read more

I signed up for yelp just to write this review. This was one of thee worst car buying experiences I have ever had. Saleswoman Barbara was very nice but the sales manager Harry?? (Bald head and beard) was extremely rude and unprofessional. I have never been sent out in the cold to search the lot for cars that met my criteria and given major attitude when asking questions. He acted as if we were bothering him. The 1 car that I test drove was extremely dirty, unkept (rips in the carpet) and stunk. I couldn't believe that they were trying to sell that in that condition. And when I guess he realized that we knew what we were talking about he no longer wanted to be bothered and practically slapped the key to our trade in my husband's hands when we decided that we had had enough. Save your time and go some place where your business is appreciated. I wish I could give this business zero stars. read more

Wow, he threw a temper-tantrum because I threatened him? So tell me what did I say???????????????? I threatened to get another sales person, that's what I said. If someone threatens me, I'm going to call the police, not walk back and forth through the dealership saying " she's through with me." which is what he was doing. You seemed to have an excuse for just about every comment I made, but you left out why he didn't give me a walk through of my vehicle or give me my window sticker. Alfonso is only top at being a "sales no", telling me the scratch I saw was water, getting loud because I questioned him about the mileage on the car, storming off because I told him I didn't want to work with his unprofessional ass. That's why the manager stepped in. Harry was standing there when I said that to him. Your apology is to "save face" and nothing more. Another thing, When I owned my toyota, I placed a complaint on their facebook page about bad service I received when I took my car in to be serviced. They didn't make excuses like you are doing. The manager responded with his name and number, asked me to come in, so he could correct the wrong. You hide who you are, not taking of responsibility. I've seen all the complaints about evergreen kia on yelp and other websites. read more

One star for this dealership is an overstatement. I would give negative stars if I could. I purchased a 2011 Kia Sorento and within 20 days the car just stopped while I was driving to work. Needless to say, I was nervous and then very upset. Any driver, not just a woman, would be angry about this experience. I was told that my warrantee did not start for 30 days after the purchase but I had the vehicle towed into the service center anyway. The person who sold me this vehicle informed me that I should wait until the warrantee started to have any work done. Now, after waiting, I was informed that the alternator needs replacing and I would have to pay over $800. I feel that the dealership told me to wait do that they would not incur the cost of selling me a vehicle with a bad part. I am utterly disappointed with my experience and would urge anyone looking to buy from Evergreen Kia to find any other dealership that was not looking to just make commission on a bad vehicle. read more

I saw a car that was priced $2995, took it for a test drive and was interested in purchasing it. When I got back to the dealership the sales person told me that it had the wrong price on it. He said the price was $3995. A little upset I asked to speak to the manager that stated the price should had read $5995. The Manager was rude and arrogant. He did not even apologize, he blamed the mistake on a 18 year old kid who work there. I would not spend a dime at this establishment. They also stated they did not even check the car to see what was wrong with it. This is just another example of bait and switch. I would not give them a negative five star, even that would be to high, if you go by there keep on driving!!!!!!!!!!!!!!!! read more

when in to the Kia dealer spoke with the salesman Christopher he gave me a Kia 2013 when I drove off the lot the check engine light came on take the car back the next day they told me they won't be able to look at it until Thursday once Thursday came they had giving me another vehicle was a Nissan that vehicle also had numerous of problems I took that vehicle back and I just asked for my money back I gave them a $2000 deposit and they refuse to give me my money back so I'm still on the bus I'm out of $2000 all I want is my money back I think there a low-budget Scam artist and I would never refer anyone there for a vehicle .2 vehicles and they both had problems read more

Evergreen Kia is the WORST!! I purchased a car and when I test drove everything was fine. I asked if there were any problems wrong with the car and I was told the car was in "great condition" and had no problems. Five mins after I left the lot the check engine light came on the Buick LaCrosse I bought. I brought it back the next day to exchange or get a refund because I was lied to and they refused. I was then lied to again after asking to speak with the owner and they said the owner would be with me shortly but the owner is not even here. I was then told that I will "NEVER get to speak to the owner" but another manager would help me shortly. I've been waiting over half an hour! There is a Consumer Rights Act 2015 that states that if the vehicles are falsely advertised we have a right to return a vehicle! Do NOT trust Chris! He is the sales representative that sold me the car and said he "knows the person who traded the Car in" and he is "familiar with its condition". He knew exactly what condition the car was in and sold it to me anyway. He told me the car was in "great condition" and it is not! He is a liar! The customer service is terrible! The sales reps are rude. John is a manager who is rude and a liar! Doug is also a manger who does not care about the customers concerns. Overall they are money hungry and they take cars in and never update them before selling them to people. Do not come here there are plenty of better car dealers! read more

My 83 year old cousin brought a car there two weeks ago and was given wrong information about what gas to use and now they don't want to repair it at no charge. He spent $13,500 in cash on a used car and we were treated like scum by the salesman Joshua and manager Harry. I would never, never refer anyone to this dealership. read more

A bit of a drive from my home, but worth the drive. My Mustang was giving me problems with a whole bunch of issues, Evergreen Kia took it in as a trade-in with no hassle unlike other dealership I had gone to. My husband did the entail shopping and was able to score an awesome deal with Carlos and the financing department. Upon my arrival the second day to see what the details were I saw the car and I changed my mind, I want the cute little hamster car (soul), and was pleased to find them willing to work with me on the last minute change. I was getting such a deal that night I came home with Kia Soul and Decked out Kia Forte, all for a little more than I was paying for my Corolla alone. I was glad to get rid of my troublesome and dangerous (was mechanically falling apart) 01' mustang, and into these comfortable reliable cars. My oil change visits have been quick (scheduled online) and the staff are very read more

This is the worst car dealership I've tried to have my recalls done and they deny me because of the missing part which are temporary so they want me driving on a flat worst service you'll get tried like crap and the service manager is unprofessional he will start yelling at you right back bad management I'm surprised they are still open very dirty too in the service department. DO NOT GO HERE I wish I could give them negative stars read more

Signed up for yelp strictly to rate this dealership as a place you don't want to support! I love my Kia but will travel great distances to avoid the crooked, unprofessional and explosive personalities at this Kia location, most specifically the manager of the service department! read more

Worst dealership ever! Don't take your car here. I must say that I am completely happy with my Car as a whole. I love my car! But the service here at evergreen Kia is terrible. The service manager John is completely unprofessional condescending and can care less about the customers. They are very rude here and make it very unpleasant for customers. The overall manager Jim Jagger is no better. His employees follow his lead obviously. Many people complain about this location and I hope that one day corporate does something about it because it has gotten out of hand. Sad part is I didn't even buy my car from evergreen and this is the exact reason why. If your having problems please contact corporate. We have a right to great service. read more

I had great experiences there when I bought my 1st vehicle in 2013 sales department get a 10 above and beyond service gets a 0 I dont remember my salesman name I bought another vehicle in 2017 from Deena she was amazing never had a problem with the sales department they go above and beyond to help you with your needs, today I had the worst experience with the Service department I called to cancel a appointment I had made for 3 because I was not going to make it on time I had made another appointment for 330 which was available online I had a confirmation number and everything i called to cancel my appointment which was for 300 the guy told me he could cancel but they will not service my vehicle at 330 I quickly asked for a manager he told me well that's not going to happen I'm the closest you'll get to a manager never asked if he could take a message I work in a service department for another car manufacture i was completly unsatisfied made me not ever want to buy a KIA again he then threw in my face it was a free oil change zo why would they rake me in at 330 on a friday when I bought the vehicle I didn't ask for free oil changes they offered that service themselves which i had on my previous vehicle I felt like it was free so it doesn't benefit them so they were not worried about my vehicle needing a oil change honestly truly disappointed I was so interested in upgrading to a Sorrento made me feel unappreciated as a customer to not want to buy a vehicle from Evergreen Kia again there not worried about the maintenance of my vehicle they were worried about making money so disgusted read more

Service department - STAY AWAY! I took my Sorento there for a recall. What a mistake. It involved taking part of the engine out of the car. They caused more damage then what I started with. Kia paid them, and then I had to take it to Palatine Kia. Palatine Kia fixed Evergreen Kia's mistakes. The technicians are a bunch of under-qualified kids and the service managers are relaxing just a little too much. What a bunch of headaches. Kia needs to really evaluate this place. BEWARE! read more

I absolutely loved my experience at this dealership. Dina was my sales person. Thank you so much for all ur help!!!!! Unlike other dealerships, they are very genuine and do not approach you with the usual "salesman" personality and antics. I felt as if she was up front and honest with me. As a female it can be a little intimidating to go alone to car places. Not once throughout my time there did I feel the least bit uncomfortable. I received a great deal on my vehicle , they really cared and worked hard . I traded in my vehicle and in addition to paying it off I was also offered extra money for it. It was my second car purchase at this Dealership. Their service department is great too, service people always friendly and get you in and out quickly. I have very busy schedule and respect of my time means a lot. I highly recommend this dealership. read more

I would give them less than 1 if I could. I went in there a few months ago looking to transition into another new vehicle. I had an existing car loan I wanted to get out of. Long story short they lied and manipulated and tried to get me locked into two car loans. I had to make several calls to corporate and the financing company to get out of the situation. Tommy that indignant liar of a manager worked hard to get me to lie to the finance company on his behalf and tried to fool me into helping him lock me into two car loans. Tommy is a real liar and jerk. He claimed to be Mr. Honesty but that was not true. If ever I had to prove what I'm saying I have text messages from him showing his unethical and predatory business practices. This was my first and last time going to evergreen kia. By the way my car sales man and old tall slinky guy (I forgot his name for the moment) was also a liar and jerk. I would HIGHLY RECOMMEND AVOIDING EVERGREEN KIA. RIPOFF SCAMMERS LIARS. Please don't be fooled if they should decide to write a follow up post on my review. I HAVE TEXT MESSAGES! OF THEIR ROTTEN BEHAVIOR. ABSOLUTELY HORRIBLE. NEGATIVE 200 STARS. read more

I purchased my car 5 years ago from Evergreen Kia and I always bring my car here for service. I've never had a problem and the service is great! Everyone is helpful and efficient! read more

I visit the Evergreen Kia new car, parts, service and repair department and was treated as if they knew me for years. First trip to order parts for my 2011 Kia Sedona and to setup a date to have the order parts installed. I return on a Saturday for the parts installment day. I was usher in expreditiously and told to relax in the waiting room. Evergreen Kia customer service are in a class by itself barr none. Their repair service center is organized so the wait isn't as long as most repair centers. I like the way the service manager let you know your car is ready. He come to the waiting room and call your name and say you're set. There prices are very reasonable then most new car dealer/ service center. You will feel the care of this new car dealership/ parts and service center. I visit many new car dealer serivce center and know impeccable customer service. If you looking for a new Kia or a Kia service repair center, make no mistake Evergreen Kia is the place to visit. read more

Buyers Beware! I recently a month ago went into to Evergreen Kia to purchase a vehicle and was convinced to lease the vehicle. which was ok I figure let me try leasing. Unbeknownst to me the vehicle did not come with a spare tire & jack as most new & used vehicles do. I broke down in one of the worse neighborhoods in the City of Chicago. Waited 3 1/2 hours for a tow and lost a day & 1/2 of work to fix a tire. I called the dealer spoke with the Sales Manager and was completely disregarded and treated and spoken to like garbage. read more

This dealership has a very bad reputation. I will explain why I still recommend this place. You cant beat their deals. They try to sell for sticker price but you can still negotiate a deal with some extras. They offer free lifetime oil changes on every new car but on top of that I even got free lifetime maintenance for the life of the car. I have yet to pay for an oil change. Their service department is always busy so try to get there on a slower day. They have a very small lot which sucks. Buy only if you get a deal. Read your contract before you sign. Ask for every promise in writing read more

I wish I didn't have to give this place one star. This is the worse dealership in the State of Illinois. All they ever do is try to get over on people. Even when you take your car in to get serviced there is a bad experience. I start off blaming the owner because he is rude so it causes everyone to be rude too. I thought this would have been a really good dealership, but I've been disappointed yet again. They only care about making money. I give Evergreen Kia negative scores across the board. read more

This place is ok. Nothing too special. The service took a long time to do the brakes on my car and it was more expensive then I thought it was. People did not seem to be too happy to be there and one or two customers seemed to be getting mad at how they were being treated. Are they a scam? No. Could they do much better in the future. Absolutely. read more

The majority of my experiences with this place have been horrible, but I'm not in the mood to get into that at the moment. Currently, I'm sitting in the service waiting room area for an oil change, that should take no more than 20 minutes... However I was told that there will be a 2.5 hour wait despite arriving almost an hour before they opened. When I asked why, I was told that they changed their procedure and are now taking appointments for oil changes because people were complaining about how long it took for one. Therefore appointments are priority over "people off the streets". I found this statement very insulting, as I purchased my car here just like everyone else, and should be treated with the same respect, and not like some one off the streets. I was also told that a mass email was sent to everyone at the beginning of February advising us of this information... Really ? I never gave my email address to the service department before, because they have ALWAYS called and left messages on my phone. That was my option on how I wanted to receive correspondence. By the way, the phone messages are always prerecorded... So that excuse about the email is crap. Anyway, after coming into the service waiting area I, of course, ask if anyone else received this email and I was told no... We all came in for our free oil change as usual. Since it is a Saturday morning at a car servicing department, it's going to be busy! That is why people like me get here as early as we do... to beat the crowd and not have to wait all morning. Neither myself or anyone else in the waiting room made an appointment, but we were all told that we will have more or less a 2.5 hour wait because we never made appointments....surprisingly some of the people who got here about the same time I did are already finished... In and out in about 30 minutes or so without an appointment. So why am I still sitting here 1.5 hours later? Something seems really fishy. As with most car servicing centers, oil changes are FIRST COME FIRST SERVED. It's ridiculous to have gotten here a little after 7 am, with hardly anyone else in front of me and be told that I don't have priority for an oil change when they opened at 8 am, because I didn't make an appointment... Appointments are understandable if I or anyone else were getting a lot of work done. This new procedure, and the way this place (both sales and service departments) is run has got to change or I will be writing and calling the USA corporate office to file a formal complaint about this location. Not just because of this experience but for all the disrespect I got when purchasing my car, the lack of communication, the downright lies I was told, the lack of professionalism by the service and sales department, etc. I seriously urge anyone else who has had nightmarish service and treatment by this location to do the same. read more

No way am I ever going back here. I called about a used Kia, and I spoke to a sales associate who, I found out later, had only been there two weeks. I asked if the car could be sold for a specific price below what they were asking, and this new salesman said he would call me the next morning and let me know. He called me the next morning and told me that his manager said "yes" to the price I requested. I also asked about a certain price for a new car and he said "oh sure, we can do that." We made an appointment for that evening. After driving 45 minutes to their location, we found out the used car was already sold. Okay, so why didn't this sales associate call me in advance to tell me?? I have no idea. Another sales person took over at that point, (barely) acknowledged that we drove all that way to find out the used car was sold, told us that the associate we spoke to was brand new and shouldn't have told me all these things over the phone (so don't they TRAIN their associates before they let them try to sell a CAR??) and then tried to sell us a new car at $1,500 more than what the new associate told us he could do. This sales person then told me that if I got that kind of price from another dealer, that they were lying. My husband and I walked out- drove 45 minutes back home, and bought a new car, in fact, for $1,500 less than what he quoted me, at another dealership. Who is the liar here? I am DONE. Still scratching my head over this entire episode. read more

Evergreen Kia is the WORST dealership ever! Do NOT go to this dealership because it is ran by the most DISRESPECTFUL man I've ever met, his name is John and he is the general manager. John is a liar, disrespectful, & and I feel is prejudice against women. I bought a used car from this dealership on Oct 31st, 2011(true halloween nightmare), & I told them I wanted to do a trade in, or do a flat cancel on Nov 18th, 2011, because I was unsatisfied with the car. After several days of off being blown off & lied to, I finally spoke to John. He yelled at me, told to grow up, & he spoke to me as if I were a child or a peasant. After this phone call, I decided to pay a visit to the dealership. John REALLY showed his crazy side, he threw files around his office, he tried to snatch my contract without my permission & kicked me out of his office. Kia headquarters should screen for drugs & do psych evaluations on their employees more often. If you want to feel disrespected, taken advantage of, & treated like a dollar sign, John is the man to help with that. read more