Big shout-out to Tyler, general manager. Found out our valve cover was broken, gave excellent…read moreadvice & didn't charge us! Amazing!

Great oil change service on 8/26. I was there mid-afternoon on a BUSY, hot day. The crew was very…read morecourteous and seemed to have the same energy and pleasant attitude for me, as they probably did for their fist customer of the day. Great job - Austin A, Brian B, Nicholas O, Austin A, Julian B, and Isaac W!

We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

Wow I went to three different places and they all refused to help me fix my U-Haul. All I had to do…read morewas reverse my hitch from the down up position, which I did myself. O'Reillys and AutoZone both refused to help A disabled veteran jack the U-Haul off my truck. The gentleman and women at this place were more than willing to help me not only fix this issue quickly but also in making sure I was able to travel safely for my family and the other drivers out there. I want to thank this individual and this team for helping me in a time of need!

This place is an absolute joke, I'm making sure to tell everyone about this rip off place. I took…read moremy car in for a brake change and they wanted to charge me almost $1000. Yes you read that right. They also tried to tell me I needed some other type of work but I knew right away that it was just their way of getting more money out of me. They false advertise as well since they have "free brake inspections" banners all around their shop but they charged me a fee for that. I took my car to a different shop and got brand new brakes and rotors with a bunch of other services for less than $500! Couldn't be more happier that I left this place in the wind, they should be ashamed.

I brought my car to Pep Boys expecting a routine brake and oil change service before a major…read morecross-country drive. What I received instead was careless, unsafe service that created a completely avoidable and incredibly stressful situation for me and my child. The technician installed my brake pads backwards--a mistake that led to a progressively louder and more alarming metal scraping noise as I drove. I had informed the technician that I was about to travel through the Yukon with my 5-year-old son at the beginning of May, when road conditions can be unpredictable. I emphasized my concerns, yet my vehicle was returned to me with a critical installation error. My son and I waited for approximately three hours in a waiting area that was playing content not appropriate for children. I was willing to wait, but it was frustrating to hear the technician--who had said he would be starting on my vehicle immediately--spend a significant amount of time with another customer who arrived after me. He even stated multiple times that he wasn't supposed to be performing the work he was doing, but was going to do it anyway. This didn't inspire much confidence, and I became increasingly uneasy about trusting my vehicle--and our safety--to this location. Unfortunately, my instincts were correct. The shop was closed on Sunday, and I had to continue my journey toward Alaska without the ability to return for a correction. I was on a strict travel schedule for work and couldn't afford the delay. I didn't know what was causing the noise and feared I'd face a costly and dangerous repair issue in a remote area. Thankfully, Kal Tire in Williams Lake, BC was able to identify and correct the issue quickly. They treated me and my child with professionalism and care, and I only wish I had gone there in the first place. Driving with brake pads installed incorrectly is not only unsafe--it's a serious oversight that should never happen at a professional auto service center. I trusted Pep Boys to prepare my vehicle for a long-distance drive with a young child, and they failed to provide even the most basic standard of care. While the technician was friendly, it was clear he was stretched too thin to give my vehicle the attention it needed. Ultimately, I wish he hadn't worked on it at all. This was an incredibly stressful and frightening ordeal, especially as a mom traveling far from home in a place I don't know well. I chose this shop specifically to avoid stress during travel, and I regret that decision completely. I strongly urge anyone considering this location to go elsewhere. Your safety and peace of mind are worth far more than the risk.

Tony and his crew did an awesome job on my brakes and tires. Solid business and all wrapped up in a…read moretimely manner.

Ok I have to say they got everything you want but there service usually sucks but there food there…read moreis good but there always busy I went there on a Tuesday and it was packed you couldn't even park and that was from 12:00 to 5:00 crazy

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Superb service, excellent customer service ! We are…read morefrequent flyers at Burlington Automotive and trust their entire staff !

My wife and best friend Maria, is very particular in where she likes to go to get her oil changed…read more For some reason that I couldn't understand, she insisted on going all the way to the next town over (Burlington Blvd. Valvoline) to get this service done. ("I found out why.") This last time she came back home and began to tell me she had opted for the full service, filters and more. The only problem was, when she went to put on her A/C and it made a strange flapping noise, she was beside herself for what seemed at first to be a big deal. However, when I called the contact number provided it went to a corporate personnel that seemed to understand the issue and directed me to make a (claim) in order to start the process of getting this issue fixed. I kid you not, I have never met such honest and attentive employees take care of an issue. We spoke to a fine young man (Gideon) that told us the issue would be fixed but that he wanted to wait for his manager, only because he admitted he lacked the specific knowledge his superior had. He assured us that once he (Zachary) came in to work, they would both find the root of the problem and fix whatever it was that was making that horrible sound. We came back in a couple of days later, met the manager and he immediately and instinctively knew what the problem might be just from my story and the sound of the A/C unit. The best part of all this was the genuine professionalism with which they conducted themselves with. Anyway, he reached into the dash popped open the a few compartments, reached his hand into the duct for our A/C and pulled out a pinecone that had been jammed up inside there, cleared up the problem instantly. They are all an amazing & outstanding employees that represented their company well and they're customers even better! "Now I undersand"

The team in the shop here was fantastic. They swarmed over my truck, obviously having a good time…read moreand they took care of things efficiently and thoroughly and really helped me out. Went the extra mile. Obviously cared about what they were doing and doing it right, and when they made a slight error in something they were honest and fixed it. And the amount it cost me was magnitudes lower than what the brand name service center would cost me. Thanks to Zachary, Gideon and the whole team. (Hope I got the names correct.)

My experience with Gateway has been nothing but stellar. I have used them for oil changes rather…read morethan going to my dealership. And what I experienced was NO pressure on needing to change and cabin or air filters every time! I asked about them and they said they didn't need changing. The dealership pressured me EVERY time to get new filters. Last visit was for a Cooling system fluid flush and they changed the filters then, all at a reasonable cost and time frame. Avonly at the front counter is personable and friendly. On one occasion where I chose to wait for my car I watched her help customers and take calls. In one instance a caller wanted some sunroof help. She explained that they didn't service sunroofs. She referred them to another place that does and told them if they couldn't find help there they would take a look at it as a courtesy to see if they could help. Another example of their excellent customer service was after I had paid I happen to mention the spoiler on my Sante Fe hatch was loose and a nut had come off that secured it. She and another technician came out and in less than 10 minutes had it properly back on and checked all fittings to make sure it was safe. (no charge) I miss this kind of hometown service. I will patronize them and share my experience with others looking for the same awesome treatment.

I am absolutely grateful for the wonderful customer service given during my car emergency, from the…read moremoment I called about availability to the point the service was complete. They were extremely kind and compassionate and got me in and out thankfully, they stayed true to their word from the start which I appreciate the most and their communication was definitely top tier. Not to mention the service itself, they repaired my car and got me back on the road as promised even with their busy schedule. I am more than satisfied with the highly professional service I received while here on a very stressful day for me.