Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping…read moreour parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~

DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.

I hired them to install my 4 Eufy POE NVR camera and NVR and to install two Ethernet cable outlets…read morewith cables. They were very reasonable prices. I loved that they wore shoe covers before entering my house. They vacuumed everything when finished. They did a good job on the install. The wires are very well hidden and organized. I like it that they took the time to also set up the cameras on my phone and tested to make sure the Ethernet cables were working. Good attention to detail and due diligence. I look forward to hiring them again in the future. They also arrived on time.

They came out and mounted our Samsung Frame tv. Guys were all nice, quiet, quick and efficient…read more Super fair pricing and nice experience all around. Would recommend!

Since my husband and I decided to become an AAA member, I've had a calm sense of security about our…read moreinsurance for our car. Since they have been in service in some form since early 1900's. That means a great deal if you need help because of an accident or other need. We decided to get passports and found out AAA takes photos for free. Nice perk! Ive renewed my license and every encounter we've had has been epic and stress free. Expectations exceeded 100%

AAA does not exist in Grass Valley. Needed new battery…read moreunder AAA warranty. Was told car would have to be towed to a service facility in Rocklin, California 40 miles away. What the hell. 4 days and no result.

Absolute Communications installed and maintains the network/wifi setup at Bright Futures for Youth,…read morea local nonprofit. I recently taught a class there, and even with 25 attendees hammering the network, we had no issues. This is typically not the case, even at high end company and gov't locations, so I was very surprised. Great job!

Super pleased with Kurt from ACS. Kurt arrived on time to set up our new Internet service. He did a…read morenice clean install and made sure everything on our network was operational before leaving. Super happy with his attention to detail and knowledge. Thank you ACS!

I highly recommend Alan and Watch Dog Security! I spent a lot of time researching alarm systems and…read morecontacted a good number of companies to find someone who could update my 25-year-old home alarm system while integrating both new wireless sensors and my existing hardwired contacts into a new cellular control panel. Only one other company, which was not locally owned and was more expensive, had the skills and willingness to build and install the type of system I wanted. Alan was fantastic from start to finish. He was responsive, professional, knowledgeable, and very transparent about pricing and monitoring options. There were no high-pressure sales tactics or gimmicks, just honest guidance and quality work. He completed the installation promptly, took the time to teach us how to use the new system, and even checked in afterward to make sure everything was working well. I appreciated his straightforward approach and the quality of the work. I would definitely recommend Watch Dog Security to anyone looking for a reliable local alarm company.

Alan was awesome to work with. I needed a full security system installed on very short notice after…read morea scary and stressful situation, he and his employee Thomas were very understanding of the circumstances as well as the urgency, and installed everything inside and outside thoroughly in a few hours. Watchdog Security showed great respect to my home, family and pets while they were here and explained how to use their security equipment and system in great detail to us. Watchdog Security provided more value than what we paid for. I am very satisfied with Alan and his team, and thanks to them I finally feel that I can have peace of mind. If you're looking for a serious high tech, wired security system I strongly recommend Watchdog Security.

Brian came out to my son's house and took over an old ADT system. He updated the system and I am…read moresure that it never worked better than it does now. He then came to my home and took on a large system that had been giving us a lot of grief. No problems anymore, he did a great job. He does all this without tying you to a contract. He takes great pride in his work . We recommend him highly. You can trust him and his work.

My husband and I just bought a home in California. I did price comparisons and we chose Brian with…read moreSierra Security and Fire. His monthly monitoring rates are $25/month (internet monitoring). He said he could use our existing equipment. He got us up and running right away. But, the most the most impressive thing: when he came into our home, he also noticed the beeping smoke detector and commented on how annoying it was. I agreed, and when I told him we couldn't change it yet because our ladders are still in Washington and we can't reach them... His response? "I have a ladder." and he changed the batteries for us. He is a neighbor not a salesman. Thank you, Brian!!

If you're looking for solid home security, High Country is who you want to install it. We have a…read morehome and a workshop that we needed secured on the same system, both wired and wireless. They're a super-professional crew that estimates and installs quickly and competently. Great products, solid service, good pricing - can't ask for more.

Called back within the hour! I may switch services do to this fact alone! Nothing worse than…read morereporting something and having no follow up service...