We received exactly what we needed from Proline Plumbing... fast, efficient plumbing rescue ... just what we needed ... right when we needed it. Chris and Eddie were pleasant and professional, fast and efficient. I highly recommend Proline Plumbing. read more

Proline Plumbing & Sewer - They brought everything they could need to get the job done right. - Plumbing Near Me - Vancouver, Washington

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I asked Proline if they were qualified to fix our proprietary NuWater Septic System that was alarming. They said yes and sent a plumber out who said they had never worked on this type of system. Darren was a good plumber, but he did not have the knowledge or expertise to address our proprietary system. He ended up replacing two $500 floats that were not defective. With the alarm still not fixed he said I needed to call an electrician. The problem was lack of training on the control panel. The problem was fixed the next day for no charge over the phone. Our bill for not fixing the system was $1,160. Again, the plumber was honest and meant well. Sending him to work on a system that he was trained to trouble shoot was the root of the our issue. This situation could have been easily avoided with a simple "we recommend you contact a certified NuWater provider". Honesty is the best policy. read more

There is absolutely nothing about an "emergency" plumber that does not scream expensive. When an exterior pipe broke and flooded water, we went online, found Proline, and called. Tyrone was gracious. He was upfront with his assessment and forthright about the cost. He was also a genuinely nice guy. Look, it was an expensive fix. There is no way around it. Tyrone was someone who made such a wallet-shocking experience okay. Thanks, Tyrone. read more

They were on time, very courteous and answered all of my questions. I had a question after they had left and was connected to Nick who did the work today, I really appreciated being able to talk to the person who had done the work. Used Proline a couple of years ago for a sink installation. We were really happy with them, that's why we went with them again. read more

Proline Plumbing & Sewer - This was a 50 yr old frostless hose bibb that needed to be replaced with the only access being thru the old shower stall. - Plumbing Near Me - Vancouver, Washington

Great job on my emergency service on Memorial Day where sewage was literally exploding out of my basement at high pressure due to a line clog and my sump pump. It was expensive but not unfair-- considering it was a holiday and they came out immediately. I would like to use this company to descale my line, but I'm broke now. :( read more

Tech Alex came to fix our shower, he was quick and the shower works better than ever, great job amd will definitely use again!

I was charged nearly $2,000 in labor for only an hour and fifteen minutes of work, in addition to the $279 emergency service and diagnostic fee. At no point was I given a clear breakdown of costs, and I was led to believe that most of the expense was for an expensive part -- which I later discovered costs under $500. I was misled and taken advantage of. I understand that emergency services come at a premium, but this pricing feels excessive and predatory. I filled out a review directly to Proline with a promise to be contacted to resolve this matter and I have not heard back from them. read more

Tyrone came to install a new toilet our old one was like 50 years old and had crappy tank innards, and was leaking and a whole mess. ANYway ... Tyrone went above and beyond. -- He installed the new toilet super fast (prob would have taken me all day, or multiple days) -- He was super friendly and nice to talk to -- He CLEANED UNDER THE TOILET, and showed me BEFORE AND AFTER PICS! (I would bet most people don't clean under toilets!) -- He made sure to reinstall our aftermarket Bidet attachment and also warn us about a slight gap in the seat fitment due to the attachment. So thoughtful!! -- To top it off, he covered up some water rust stains on our white beadboard wall that I couldn't clean even with Bleach or Scrubbing Bubbles. He painted over it, and we didn't even ask. It wasn't even really that close to the toilet! AWESOME JOB TYRONE!! read more

Very reliable, knowledgeable, and friendly techs. They came out to help with our plugged kitchen sink. Also, they saw another issue for another time. Very professional. We'll use them again. Thanks read more

Proline Plumbing & Sewer - Plumbing Near Me - Vancouver, Washington

Received a quick response to my inquiry, and the service provided was fast and reliable. Darren was great, good communication and informative. read more

Our first dishwasher started acting up about a month ago and we needed a plumber to assess why it was not draining like it should. After all the home remedy suggested fixes, we finally called Proline Plumbing. Tristan was timely and their service was great. Ironically the dishwasher decided to perform perfectly while they were here, but having them here helped to highlight where our Frigidaire dishwasher was at and if things went bad again what our options would be for replacement and installment and disposal of old dishwasher. Thanks, Tristan! read more

I had a disagreement with them with regards to how much I was billed. I thought they handled my case with integrity. read more

We had an excellent experience with our plumber--professional, punctual, and highly skilled. The toilet installation was completed flawlessly, with great attention to detail. Exceptional service and efficiency. We highly recommend their expertise! read more

Chris and his team arrived at the time estimated, he was highly knowledgeable about my emergency plumbing situation and solved my problem in a matter of minutes and the price was reasonable. If you have an emergency plumbing situation these are definitely the people to call. read more

Tristan came out and was so attentive to the issues. He fixed one major leak, double checked his work and found an entirely new leak that he quickly fixed. Such a relief! read more

I called Proline regarding a septic tank issue. Chris responded in a timely manner. He was able to properly diagnose my issue and was able to correct it. Have used other plumbing businesses in the past trying to fix this issue, none were able to fix it. The cost was fair for the work provided. I now have peace of mind that my septic system will work. Proline will be my " go to" business for any future plumbing/septic issues. read more

The customer service people were good. Once we got beyond that it was downhill. The project managers quoted us different amounts on different days The plumber left our house a mess. They didn't help with the city certification at all. not hire unless your are in a lurch. They want your money and will take you for more than their work is worth. Unpleasant, unprofessional and unkind! read more

I hired Proline Plumbing to fix a backed-up basement drain. They charged me $1330 for 45 minutes of work, which seemed steep, but I trusted they resolved the issue. It's worth saying this was considered "after hours" - I believe they charged $200 to drive to my place in inner SE, and $230 to "evaluate the issue", and $900 to "run a snake 15 feet". Unfortunately, I wasn't home at the time to verify, and when I returned the next day, the drain remains clogged. Plumber was kind and explained what he was doing when we spoke on the phone. One star. read more

7/3/23 Update - STILL Feeling Pretty Ignorant for Using Proline Plumbing and counting on previous (Google) reviews. Summary - $800 for a tub drain and less than an hour's worth of work is, quite honestly, a ripoff. The (supposed) professional plumber overlooked a very obviously incorrectly installed tub drain, then after already charging me $800, wanted another $1,700 to fix something that took me about 15 minutes and $4 to fix after they left. Take a look at the bill. That was for well less than an hour's worth of work, and a tub spout. The invoice is in the photos. But whatever, lesson learned. The best I can hope for is to educate people about Proline, and how outrageous and predatory their quotations and charges are. There are many, many great companies that charge reasonable prices for reasonable plumbing services in the Camas Washougal area. Proline is NOT one of them in my experience. I call them to my home to fix a leak in my tub. I had had issues with the drain, but I wasn't sure where the leak was coming from. So, I made an appointment with the very nice scheduler and agreed to the initial fee of $69 plus $75. The guy shows up on time, nice enough. He spends about 5 minutes with me checking for leaks and then finally concludes that it must have been the tub spout. So he goes back out to his van for at least 15 minutes, and it comes back with a "quotation" for an additional $579 bucks. That was to assemble and then put the one screw into the shower control that I had taken apart and then to put in a new tub spout, which literally had one set screw, and then put a bead of silicone on it. I seriously couldn't believe it. But I was already into it for the initial fee and the diagnostics fee, which again took less than 10 minutes, but I really wanted to get this knocked out because I had to get the sheet rock-back up... I just wanted this to be done. Insurance wasn't covering this, and this was on me. But I figured he knew what he was talking about, and I trusted him. He literally took less than 30 minutes getting everything ready, and he yells up the stairs and tells me that he's found "another problem." He'd been running the water, looked behind the wall where we had originally checked, and there was a tiny puddle of water. Sure enough, a leak. And coming from, guess what, the drain, which is what I had originally thought, was leaking. This is, of course, after I'm already into this for 800 bucks. So I asked him what it was going to take to take care of it, and he said that he needed to "check with the office." This came as a surprise, as we could both see that when I had put the drain plug on, stupidly, I had put the gasket between the drain and the top of the tub, instead of the bottom of the tub in the pipe. Dumb, impatient move by me. But it should have been clearly obvious to any professional plumber. So he disappears to his van again and is gone at least 10 more minutes. He comes back and tells me it's going to be nearly $1,800 (more!) for him to fix the leak. That is on top of what I've already given him. I was literally speechless, and after about 1 second, I told him I was done. $1800 would be enough money for me to go to plumbing training and do the repair myself 10 times. Thanks, but no. And off he went. No follow-up, no quote, no advice. Just gone. Feeling frustrated and ripped off, back I go to the very drain that I had screwed up to begin with. I pulled it apart, put the gasket where it should have been, which was between the bottom of the tub and the pipe, got an actual tub drain wrench, tightened it up, put the silicone around the edge, and behold. It does not leak. Fixed. Done. I have no idea what the hell would have cost $1,800. This was not a good value, I'm not happy with this company at all. They didn't fix the problem, and they charged me a small fortune. Basically, the guy spent about 35 minutes working, and up to 30 minutes in the van getting quotes, and left me with a tub that's still leaked. Lesson learned, I made a dumb dumb mistake. But for those of you who think you can't do something that looks complicated, be patient, go to YouTube, you can probably figure it out for a 20th of what some companies will charge you these days. I wish I had a better word for it, but they really seemed predatory. I really don't know what it is. Maybe after COVID, companies think they can just charge whatever they want. Avoid. This. Company. There are better options. read more

Proline Plumbing & Sewer - Invoice - Plumbing Near Me - Vancouver, Washington

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AOSmith heat pump electric water heater installed by Northwest Installers in April, it failed after 5 months. Proline sent out Adam who worked with AOSmith to determine the issue. AOSmith sent a part and 2 days later Proline sent out Dustin who replaced the part and verified it was working. I highly recommend Proline for all your water heater needs. I don't recommend any manufacturers heat pump water heaters!!!! get a regular water heater instead! read more

My water heater replacement was performed by Tyrone from Proline Plumbing. I want to recognize Tyrone for the speedy service, his experience with such installations and his polite and open communication regarding questions I asked during installation. read more

Beyond pleased with the weekend availability and Dustin's service. Worth the cost and peace of mind to open up the ceiling and ensure his initial diagnosis was correct and there wasn't anything hidden. Will use again - hopefully for a project that is not a weekend leak emergency! read more

We had a pipe break under our kitchen sink and Victor amd Hiristo handled it quickly and professionally. It was a huge relief to have that problem solved and in such a timely manner. Thanks to all at Proline! We're going on 8 years of using them for all our plumbing issues. read more

No one in the world could have imagined this....... Walked into the garage and was greeted with several feet of water. Called pro line plumber and sewer on July 2 , July 5. They were out and had it fixed within a few hours This wonderful company did the very best to get our plumbing problem fixed as quickly as possible. Had called several other companies, but they couldn't get to it for weeks. Which meant no water for weeks. The technicians that came out were not only quick, but very communicative of what they were doing what they had to do, and when they finished, they walked me through the things that they had done and let me know to leave the crawl space open to let the underneath of the house dry out. Since there was many feet of water under there also. I am a pro line plumbing customer forever thank you, thank you for your wonderful company. that is so honest and hard-working and very kind and courteous. ! All the other companies I contacted their estimates were thousands more than proline the company is definitely a great value.. I can't say enough wonderful things about this company. My advice choose proline get it done right the first time and get it done fast ! Thank you Proline plumbing you are the very best !!! Sincerely, your lifetime customer, FOREVER. GRATEFUL ! read more

Great guys! Very friendly, on time, professional. Alex and other gentleman, sorry don't know his name, both very nice.

Darren at Proline Plumbing was great. He arrived in record time, did nice work and was knowledgeable about other work that maybe needed to be done. I would totally work with Darren and Proline again. Great service. read more

Proline is an exceptional company. Fair priced, but more. They were fast and took care of my plumbing needs fast. Their tech, Tyrone was great to work with. He explained every procedure and what was being done. Very thorough and knowledgeable in his job. A total pleasure working with Tyrone. Cannot recommend them enough. read more

Fixed leak quickly. Nice guy. Answered various questions. Only thing was he and I could not find where the water shut off valve is in our house. read more

***I read the one star reviews and decided to give this company a shot anyway. *** Our utility company informed us we had a potential water leak, we scoured the house and found no sign of water, so we determined it was likely in the main line. We googled "leak detection" to see if a professional could help us locate where exactly the leak was. We found Proline. Scheduling was easy and a tech came out to look at our problem the next day, however they charged us almost $150 for "leak detection" services where the tech checked the crawl space (which we had already done and were unable to identify a leak) and asked if the toilets were running. Based on this one question and his brief tour of the crawl space, the tech determined that it must be the main line (he did not personally check any other parts of the house nor did he even walk around the parameter of the house, to the best of my knowledge). Having determined that "yes, you've got a leak" - which we already knew per our utility company - the technician, hired to detect the leak, was unable to identify where in the line the leak was. Unhappy with our interaction , we contacted a second, local company who came out an hour or so later. They were able to find the leak quickly, after identifying a pipe in the crawl space that was making noise and checking the ground right outside the house where said pipe was, they found a sink hole- see video. A significant, obvious leak. They pinpointed the leak and they did this for free. We are first time homeowners and learning every day, but I'm disappointed that the proline tech didn't pinpoint the problem when that's what we were PAYING him to do and a local company came in and did a better job for free. I called proline to let them know I was unhappy with the outcome and they were nice about it, but they did not offer any sort of remediation. Learn from my mistakes - heed 1 star reviews, save your money, and steer clear of Proline. read more

Proline provided and installed one of their A.O. Smith propane hot water heaters in our home 5 years ago at a cost of over $2,000. and as two elderly seniors we thought that it would last us the rest of our days. A week ago we woke to no hot water, called Proline and they sent a tech out who found the that the gas valve and pilot sensor had failed. The parts were still under warranty, but it would cost $70. for the service call, and $150. for them to call the manufacturer just to get approval to order the replacement parts that were under warranty. In addition, they were going to charge us a additional $432. to return and install the warrantied parts. The parts arrived over a week later and the total after senior discount was $632. and the tech left dirt and the old parts and pieces laying on the floor when he finished! I am a retired regional Senior Facilities Director with oversight of all maintenance and repairs of homes and commercial buildings for the entire N.W. and I have never experienced this kind of mismanagement, equipment failure, poor customer service or price gouging. In conclusion, I would never recommend Proline Plumbing or their products A.O. Smith. read more

3/18/2024 $150 show up fee is not including any work what so ever. I'm appalled that it would cost $500 dollars just to do a diagnostic on a leak on a shower. Thats $500 for no repairs only diagnostic. I did not pay for the service. Below this this comment the manager is saying it was $289 but is leaving out the information about the multiple other fees. It adds up to $500 for a diagnosis, not $289. read more

Called Proline looking for someone to detect an underground water main leak. She said that they had someone with detection equipment who could find my leak and made me an appointment. 6 days later, a Proline service person showed up with no equipment or intention to find the leak. He just gave me an estimate for their leak detection person to come out and charged me $130 for his service call. I called Proline and requested a refund because I did not get the leak detection service I requested. The lady said she would listen to the phone call, talk to someone who could authorize a refund and call me back. Never heard anything back. They obviously don't intend to make any corrections. read more

It's never good to have your hot water tank decide its life it over! Fortunately we had great service and the job was done quickly. The technician was done much faster than I expected and left things in better condition than he found it. Thanks to Proline and to Eddie! read more

What a phenomenal experience during one of the most stressful situations. Chris is an absolute rockstar.... He was fast, so courteous, explained everything, showed me every step of the way what he was doing and why, and was so patient and full of grace. We woke up this morning to a flooded house with water pouring into the kitchen from the ceiling, and as I'm sure any parent can relate... when you have an almost 2 year old and you're almost 8 pregnant... it's chaos and such a horrible feeling to see disaster strike. Chris showed up so fast, and worked through all the situations and helped to diagnose that the leak was from Lowe's installing our washing machine incorrectly. Chris allowed me to take pictures and videos, and explained everything to me so I could help when the water restoration company shows up and also when Lowe's comes to disconnect the washer and replace it. Overall, I will admit I was feeling chaos and doom until Chris showed up. His professionalism is unmatched, he is friendly and made me feel supported and genuinely cared for as a customer. I cannot recommend him highly enough. If you're having any plumbing issues or find yourself in a disaster... don't hesitate and call!! You will be so thankful you did. Hopefully you'll get the pleasure to work with Chris and your day will quickly turn from chaos to feeling hopeful and under control! Thanks Chris! Huge kudos to you if you read this. You made our entire morning and we are so grateful! read more

I sold my house on 11/05/2023 with a 30 day escrow. The buyer took 2 1/2 weeks to get the inspection done and their inspector said I had a bathtub valve leaking into the crawl space. I called American Home Shield and found out that my home warranty policy covered it. They sent NW Sundance Plumbing to fix it. After their plumber went down into the crawl space and looked around, he found the main drain from the bathtub was actually leaking. He said that they could fix it, but it was a two man job and couldn't come back until 12/04/2023. AND THEY DO NOT CHARGE ANY EXTRA TO GO DOWN INTO THE CRAWL SPACE. That was one day before we were supposed to close escrow. I spoke with my real estate broker and we both decided that it should be done sooner, so I call American Home Shield back and they agreed to transfer the job and referred Proline Plumbing. Rather than wait for them to call me, I called Proline Plumbing and explained my situation to them. I told them that I had a main drain from the bathtub that was leaking in the crawl space. I told them the previous plumber had gone down into the crawl space and even took pictures that he gave me copies of. I explained to them that I need this repaired as soon as possible. They said no problem and sent two of their plumbers the next day. Their plumbers showed up the next day and explained to me that if I needed them to go down into the crawl space, there is a $150.00 charge plus sales tax. I told the two plumbers the same thing I told the customer service person on the phone. I have a leak in the crawl space from the bath tub. I even have pictures. THE CUSTOMER SERVICE PERSON DID NOT INFORM ME OF THE $150.00 CHARGE PLUS SALES TAX TO HAVE THEIR PLUMBER GO DOWN INTO THE CRAWL SPACE. Since I had less than a week to close escrow and had to make sure the leak was fixed, I paid them. They went into the crawl space and did see and confirm the leak. After they left I called their customer service department again and explained to them that I shouldn't have to pay the $150.00 CHARGE PLUS SALES TAX TO HAVE THEIR PLUMBER GO DOWN INTO THE CRAWL SPACE, because I told you on my first call where the leak was and you NEVER told me about the charge to go down into the crawl space. They said that they had to investigate where the leak was. I again told them I knew where the leak was and even have pictures and they said too bad so sad, that is how we do business. I asked to speak to a supervisor who told me the same thing. I asked the supervisor if I could speak to her boss and she said the buck stops here. I called NW Sundance Plumbing back to see if they could still come out and fix the leak and they said yes. I called American Home Shield back and had them transfer the work order back to NW Sundance Plumbing and the leak was fixed and didn't cost me any more since I had already paid my deductible. So the moral of the story is, BUYER BEWARE IF YOU DECIDE TO DO BUSINESS WITH PROLINE PLUMBING. read more

Proline replaced my defective hybrid water heater. They handled the entire process which was stress free for me and did a terrific job installing the new one today. I definitely recommend them for any plumbing issues! read more

I had a list of small-ish jobs that I needed done in my bathroom, and Proline delivered. Tyrone was prompt, polite, and expert. He walked me through each request and worked with me to do what was needed for a good price. I would hire them anytime. read more

My husband and I are first time homeowners and woke up to nearly no water in our home and our water meter spinning out of control. Proline Plumbing was the first call I made. They were transparent about costs and had a technician to us hours earlier than we expected. The technician, Tyrone, was fast, professional and explained things along the way. These are our go to plumbers now for the next time something inevitably breaks! read more

Next day appointment, very nice technician that explained the entire process of replacing my outside water faucets. Will use them again if needed in the future. read more

Outstanding service. Right on time, excellent communication, fixed problems efficiently while educating homeowner in many ways about the jobs and preventative maintenance. Absolute professional. read more