Carolinas did a great job! Would definitely use them again. They were always on time for the…read moreappointments and we are very happy with the final product

Trey did a great job even with several dogs running around. Ashley was great to communicate with…read more Look forward to working together in the future!

We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

Mike Wilson was amazing! Very communicative, efficient, and friendly. I just moved into a new house…read moreand he helped give me clear direction on the state of my hot tub.

The sale went very well. The delivery and installation went very well. I did need service just…read moreafter my warranty expired to connect to the app and that went extremely well.

I ordered a swim spa in 2020. The manager was very upfront about the supply chain issues and the…read morefact it would be a while for it to be here. He kept me informed the whole way through. We finally received it and it was great. He connected us to a crane company and the person delivering. It's a little more work on my end with this approach, but you save thousands in the process. Would definitely use again.

So this review is long overdue, but better late than never. We purchased a hot tub from FOL and…read morewere extremely pleased with the sales and installation process. In talking with Andrey during the installation, we learned FOL also does landscaping, outdoor patio and kitchens etc. We contracted with FOL to have 12 trees (a combination of thujas and arborvitae), azaleas and purple fountain grass. We also had them extend the sprinkler system into the back yard. Couldn't be more pleased with all of the work the team did. Again, great sales and service and follow up when we had questions. Highly recommend you reach out to Andrey for your needs.

Been a customer for years spent multiple thousands there buying equipment. They will have some…read morereally good deals price-wise. They are not very service friendly or communicate well. Example bought outdoor refrigerator price was above online price but they install it and haul the old one away. Problem refrigerator was not leveled. I watched the install it looked good. When checking it later it did rock. I signed off on the job so that is my fault but after having multiple surgery's it's hard to throughly examine and test everything. I asked if some someone could drop by and level up the legs, no hurry just when they are in the neighborhood. I was told that will be $179 to stop at your house. That seems to be unreasonable to me. In the future i will buy online and hire a contractor to install.

When my wife & I bought our house in Charlotte we bought our second spa from Kevin, the owner of…read moreMister Spas in Pineville. We still have that spa & use it whenever the weather gets cold. Its about 9 years old and the only part that had to be replaced was a control board. I visited him a couple days ago to pick up some new filters and a jar of bath crystals. There are probably other spa dealers in Charlotte but Kevin has always given me great service. I'll be buying my next spa from him too.

Kevin and his crew just finished installing our spa and the experience from the first time we…read morewalked into the store until now could not have been better. We had a difficult spa situation, both in regards removing the old and installing the new spa in an ackward place and our needs regarding safetly getting in and out for two old people. Kevin came to our house several times, considered the situation and at one time indicated he was not sure he could meet our needs. We worked together and he did more research and was able to develop a plan that has worked. I never felt he was upselling, in fact we decided on our own to get a higher cost unit. I am amazed at the negative reviews, nothing could have been more different in my experience and I would highly recommend them. I will do another review of my operating experience in a few months. Frank W.

We were initially very excited and happy about our purchase. We felt like John was a great…read moresalesman. We ordered in April 2023 and the spa was delivered July 5, 2023. Pat was our delivery guy and that went smooth. He even told us to reach out to him with questions and he could either help us or give us some numbers for servicing if needed. He did respond in the beginning but that subsided. Fast forward to December, 5 months later, and we have a leak. Called AL for customer service and then LPI from Tennessee calls you back. They said "sorry, but your labor warranty is only 3 months" so you will have to pay to have a repair service come out. This just tells me that they know their products aren't reliable and that this is a common problem. I was able to send them pictures of the water, but none of where the actual leak was coming from. They were able to send me the parts based off of the pictures which tells me that they already knew what the problem was. I am very disappointed in the product and customer service at this point. I will not recommend them ever.

PLEASE tell me they actually sell people hot tubs and don't just give people the run around and…read morewaste their time? After having difficulty reaching John Bramell in your Charlotte location to set up an appointment we were finally able to go to the factory store. John was nice and knowledgeable. We decided on a hot tub and called John on May 29, 2020 to place the order (we were already approved for financing). John told us we would receive an email to confirm the order, never received. John claimed on 06/08/2020 the confirmation was sent on 06/04/2020, I double checked my email and my spam folder, there was NOTHING. John said he would reach out to, I guess the corporate office and let me know. I contacted John 3 times today and have not received a single response, not even a "hey, I'm waiting for an answer". Needless to say, I would rather wait 10 months to receive a hot tub from a professional and responsive company than deal with Aqua Living. Very frustrating!!!! IF I COULD GIVE THEM ZERO STARS I WOULD!!! SPEND 4K MORE SOMEPLACE ELSE AND YOU MAY ACTUALLY GET A HOT TUB!

Julia is awesome. Helps me manage my spa in a very professional and friendly manner every time I…read moreneed help

Service was great and they were very helpful in explaining their products and quality of their…read moreproducts. Definitely recommend.

Unbelievable care, professionalism and service. Above and beyond any place I've worked with before…read more I'm a lifetime client now. They were so helpful in selecting a table, planning it out and delivering and installing on time and with precision. I also found their prices to be very reasonable as well. Don't make any decisions until you see Bruce and Tina!

I just spent 800$ to have a pool table moved, and then another 700$ to have it re-felted and…read morebumpers replaced. The office personal was very helpful. Table looks great and was on schedule.