Horrible experience.EVGo is more expensive than othe r charging stations. Moreover EVGO puts $55 hold on your credit card It takes days to get reversed. Since EVGO they almost do not return the difference. Stay away from EVGO.Very dishonest read more

This company sucks now placing $40 dollar holds any time you charge when the total is less than $5 dollars its a joke . I did transactions of $5 and they sre holding $70 till Tuesday Im done w this company and electiric chargers they suck stay away 0/10 read more

Service and customer service are trash. Charging stations always have issues, and reporting to customer service is useless. I'm finally fed up with the BS. Actively looking for a better option. read more

The app I got the app EVgo two years ago, haven't used much they got my credit card info and apparently they were charging me every month $20.09 , when I noticed the charge on my account, I called them and cancel the account, I thought they would stop charging my account, but unfortunately, there were still continuing charging my account, call them again, their customer service assured me that my account won't be charged anymore that it's been closed, about four months later now I still EVgo charge on my account, called customer service back, they're saying that my account has been closed, and they can find a charge, but my account was charged from them for the same amount. I'm just warning everyone that never give EV go your account or there will be charging you forever unless you can sell your bank account read more

I only went to the EVgo station because there was a line for the Electrify America machines and no line for the EVgo. I tried one kiosk twice and each time after my credit card was approved it said it couldn't connect to my car. The credit machine tap function was t working so I then pulled out my card and inserted it in the next kiosk and tried again. Again my credit card was approved but it couldn't connect to my car. By that point there was an opening at the Electrify America station so I zoomed over there to grab that spot and paid with my phone app. When I got home I realized I'd left my credit card in the EVgo kiosk. It never told me to withdraw my card and in my hurry to move to the Electrify kiosk I forgot to take my card out. Now I need to spend a day going through my statements and contacting every vendor that the credit card is attached to. I'll never try an EVgo kiosk again. read more

Chargers are always broken/in maintenance no sense of urgency when it comes to fixing them EVgo sky rocketed their prices from 5 dollars to $40 holding charge. With no improvement to the company I've been waiting over four days for them to put my money back. I charge my car every single day so I am still waiting on four $40 holding charges. They will no longer be getting my business. read more

After going to three charging stations tonight and having cars parked in all of them, one of them was parked for over 3 hours! It was up on cedar springs in Dallas and no doubt the owners of the car were out at the bars drinking and just hooked up like it was a home charger. I called evgo and they said there's nothing they can do about it but it's a problem persists to contact them. F*** you we go I'm getting rid of this car as soon as possible and in the meantime I will never have any respect for any electric cars, electric car dealers, electric car chargers, or people who own electric cars. If you own an electric car then you are automatically on my blacklist. This is the stupidest thing that ever happened to America read more

EVGO costs 50% more than other quick charging stations. It is also the slowest by far to charge up my car. They also don't tell you how much you are spending on the screen, it always says information is not available. Go to any other quick charging station they are much better EVGO is the worst. read more

Review: 1 Star (If I could give 0, I would) Service: EV Charging Station I will NEVER use your charging services again. My EV already had a 19% charge. I added just 40% more, and the final charge was only 60%. Yet, I was billed $17 USD for that tiny boost. That's more expensive than gasoline, and it makes absolutely no sense. This is daylight robbery. Your pricing is misleading, unfair, and designed to rip off your customers. EVs are supposed to be more efficient and eco-friendly--but with your rates, there's no financial benefit at all. I am extremely disappointed and feel completely taken advantage of. If this is how you treat your customers, you don't deserve any. To everyone considering using this charging service: DON'T. There are better, more transparent alternatives out there. Save your money and avoid the frustration. SHAME on this company for exploiting EV drivers. read more

This is the worse possible company to charge with. Never enroll in auto charge. There is a glitch in their system where other people can charge on your account at a station you previously charged at. When you call customer service not only do that not help you but they blame you. I bought my 2024 Lyriq for the unlimited charging option and because of this glitch in their system I am no longer able to use unlimited charging. read more

Needed to charge my Audi, worst buying mistake ever, and wasted 30 minutes of my time downloading this dumb ass app. and was never able to charge my car. Now I have to go across town or somewhere in bumb fucked eqyot. read more

The charging stations in the DC area are not maintained or serviced. Too many stations are unavailable/not working which is more problematic because units are limited. It takes me 4-5 attempts before the connection actually goes through. Overpriced and not fast. Electrify America is the better option if you're willing to spend half the time to charge your vehicle and actually have working units. If you're content with unnecessary hassle then EVgo is for you. read more

The charging station in Fairview Heights, IL, ALWAYS has at least one charger that does not work. Save time; don't go here. The super chargers never work, either. It seems that EVgo doesn't care about its customers because the reliability is absolutely horrific. If I could leave zero stats, I would give them zero. I've reported these issues, but nothing gets fixed. read more

I've been using EVgo for 6 months now, and it just getting worse and worse They say auto charge and reservation are available, I never saw any of that on the 50+ Evgo chargers that I used They say there is available charging at a location... you go there... they are not functional... you find another one... you go there... not working also... so you spend 30-40% of your battery looking for a charger, a lot of your time, and all they give you is A LOT OF STRESS custom service is also terrible, don't waste your time with them Now I use every charging station that is NOT EVgo... way better... and faster Oh also, they are the slowest for charging my car I have ARIYA Platinum 2024 read more

most of the 70-80% of charger are down. charge you as much as they like without posting prices . Last time I had to go to 3 places to get available charger. The last one charaged me $46 for 70% of battery read more

Many, many machines are out of order and many of the remaining fast chargers only charge very very slowly. When you report the machines out of order it takes weeks to fix them. Today, January 21, 2025, many of the machines in the Philadelphia area are out of order: All of the machines at the Wynnewood Shopping Center are out of order, and all of the machines at the Brixmor Plymouth Square are out of order. The Tiago CCS machine is out of order at Acme Penn Valley; The Yonatan and Donya machines at Wawa Wyncote ae out of order; The Kalypso charger is out of service at Wawa North Wales; The Balthazar charger at Shoppes at Cinnaminson is out of order; The level 2 charger at Philadelphia Mills is out of order; Both the Bethany and Josiah chargers are out of order at Shoprite of Mount Laurel; The Hattie charger at Shoprite Williamstown is out of order. This is a joke of a company. read more

On june 20th 2025 I charged my chevy bolt ev at evgo my car was 37% and stopped the charge and left at 85% my rate was .61 /kw and amount shown on evgo app on my phone was 22$ after one hour I got text from evgo that they charged me $62 for 102 kw?after contacting customer service they repeated the same info for the percentage and kw. Idiots the chevy bolt ev battery capacity is 66kw when it's totally empty so how many kw between 37% and 85% the dummies should know we can't charge an ev battery double it's capacity still waiting for there review imagine how long they need to figure it out between 37% and 85% of 66kw it needs a brain read more

I rented an electric vehicle while on vacation and wanted to give it 1/8 of gas to fill it up. I used my debit card and when it took $30 off my debit card.I canceled the transaction because I knew I didn't to aoend that much to fill up the car. Needless to say, I called Evgo for a refund . The first representative I spoke with said 1-3 business days to get a refund.On the 3rd day that I was expecting some of my money back, I was told it takes 3-5 business days.. Today is the 5th day and I'm still waiting. I think they hold Customers money for their investment purposes. Why does it take so long to get a refund on my balance due? Smh! read more

EVgo Fast Charging Station - $30 on hold with Evgo for 5 days that I need to spend - EV Charging Stations Near Me - Dallas, Texas

Quick service as advertised. It was little difficult for the first time. But someone helped me out. Hard to figure out what you are paying. Not quite clear as like buying gas. read more

FAST CHARGING STATION needs improvement. It's so SLOW. Out of all the ones I been to in the bay area maybe had 3 positive easy experience. Other than that, it's terrible fast advertising its fast. Filling up in a gas vehicle takes less than 5 minutes to fill up full tank. Why EVgo charging take 1hr to 2 hrs and 30mins? I had spent $400. on Evgo charging in a week. I do a lot of driving. Each place needs maintenance and reboot because to many ppl using them. Prong from the hose either broken, offline, not giving power out and extremely slow my car takes 110 kw. I have gone to the stations that gives 350 kw. During a charging the machine gives out 22-38 kw. It's giving out lower power. Why isn't there updates and week maintenance? I don't like having problems trying to locate and charge up. I recently was in SF tried to charge a location its inside a paid parking lot need a QR code to enter and exit. It didn't work. I don't like waste time and money. Each of my charging sessions to longer than 30 mins. I don't like sitting in my car 2 hrs watching it gets changed. Needs fixing. read more

Shoukd be no stars. Total rip off! my local ChargePoint charger is $7 for a full charge and they just charged me $30 for 40% charge on a Sunday morning. I will complain to the appropriate officials read more

Which I could give them a 0 star now lie how the government try to send us electric but can't get they trail and error shit together. How I went to union station to charge car qr code doesn't work two days now been paying for leaving the parking garage and paying for charging read more

EVgo Fast Charging Station - EV Charging Stations Near Me - Dallas, Texas

They charged my card $55 to authorize an electric charge, but the charger was not working and they've refused to refund my money.

Where do I start??? Let me just say most of EVgo's charging stations are so dysfunctional that it's making me regret to even have an electric vehicle. Their stations do have a lot of chargers available that are always offline and without any cords attached to it, I can't believe that investors of this company are actually comfortable just having their money wasted because none of their chargers are working. It's so frustrating to even deal with this mess. I gave it a one star because the phone agents are actually executing their customer service skills just ok. read more

Chargers go out of order and are never repaired. Locations: Salida, CA and Alameda, CA. Yesterday we tried to charge our VW ID4, charger went out of order and would not disconnect. We called phone number on charging station. 6 hours later EVGo sent a technician to disconnect our car. Do not rely on EVGo charging stations. read more

At one time I charged using EVGO at Volusia Mall in Daytona Beach FL. What I found is multiple issues over a long period of time 1) most of 4 of the 6 chargers were broken or out of service. I dont mean a single day, EVER TIME I went there I had an issue . Either it wouldn't take my credit card or the units were down. 2) The chargers that were working were taken by people who left their cars there to charge and left. 3) EVGO doesnt have an idle time charge like Tesla so people leave their cars for a good part of the day 4) when I called EVGO to complain they said the issues were related TO MY EV, not their poorly maintained chargers 5) EVGO charges almost double what FPL evolution charges 3 miles down the road 6) I stopped using EVGO due to poor service and reliability, I drive the extra 3 miles to FPL evolution , their chargers always work and well maintained 7) Obviously I dumped EVGO stock, this company aint gonna make any profits with the very poor performing chargers read more

Never had so much trouble with any gas station pump in 20 years. 90% of time , it's not a good experience and have to call into support almost every time. Many of the machines don't work, literally its a nightmare, scam these machines are garbage. ​ read more

When their stations break down, they are never fixed. A pair of stations has been out of service in Richmond Va for months. Another just down the road has a broken charging handle and has been out of service for some time as well. There are a lot of consumers in the city that could use their service but EVgo doesn't seem to be interested in our business. read more

This is the worse their machines is always offline or going through maintenance. when you do find a charging station your waiting for someone else to finish which could be up to an hour then you have to charge car which takes an hour who have 3 hours to spare just to charge a car..... nothing about the charging station is fast at all like if you not driving the Tesla I would not recommend any other electric car especially if they have to use EVgo read more

I'm not even going to talk about my first time which took three hours on the phone with customer service to get no charge. This time it worked the first time. 30 minutes cost me $8.74. I got a whopping 12 miles for my $8.74. I didn't do none of those things about like $0.75 per mile get the F out of here. I'm done with this company for sure and electric cars are like this I'm done with Electric Cars as well. read more

The charging stations are always messing up no matter the location. Moreover, they also take forever to actually fix the stations that aren't working as well. This company needs vast improvements overall. read more

I went to three EVgo stations, one in North, one downtown and one in South Houston today Sept 07, 2024. It was a total disaster as out of three stations only the one in League City had a single working 50 kW. read more

Yesterday, I was at the Balboa Plaza to charge my car. The App indicated "opps, try again". which I tried several times. I tried uninstall/reinstall a few more times. The called (as app does NOT allow to rest/rest on app does not work),. Finally, via a call, the service sent me a reset link. So today, I went back to charge - but an exact repeat of yesterday. Today, 2 times, the EVgo service claim to send reset - but nothing appeared in my email. Finally, I got a Temp Password - but did NOT work with App. After several attempts - I was able to log in on mu Computer - BUT App still does NOT work. Again, i tried uninstall/reinstall - but NOPE! I tried to set up with another email: larryrutkowski@gmail.com It said success! added phone # ok. But refused to allow once I typed in my billing address. Very frustrating!! Would not recommend - esp w/ so many competitors w/ faster / quality chargers read more

Terrible. Reserved a charger and when I got to the station the charger I reserved was being used, even though I arrived well before the 20 minute time limit. I was charged the reservation fee PLUS a no show fee for the "missed" reservation. When I called customer service to get a refund, I talked to an incredibly condescending operator who had the audacity to pin this situation as my fault. Not only did I not get a refund, but I was belittled as well. I will never reserve a charger from this particular company again. read more

Undoubtedly the very MOST terrible and horrible service experience any person could ever have. Plan your charging away from EV go or beware. Prior to going public it was my charging solution of choice, now I go out of my way to avoid locations, and any other circumstances where it is the only solution. 100% of the time I am on the phone with a representative trying to get this terrible service to do what it alleges it does, with simplicity. Literally no thing, from payment, to the app to all technical elements, pure and wretched trash. In the last 3 years, two out of 10 attempts and I'm lucky, and the heavens are open and manna is raining across the seashore an agent has successfully initiated a charge. A 20 min charge everywhere else, 1.5 hours with this company. I caution you for your life if you love yourself, do not use the service. One exception-- If you are looking for the absolute worst of poor services, then this is the service for you. EvGo is amazing at being terrible. This review is my gift of returning hours of wasted time and energy you don't bow have to spend. Prego. read more

Used the new EVGO card they sent me and thought it would be tied to my account in a way that I could monitor my charge progress. The app defaulted to Santa Monica, CA even though I live in Texas. "Note that I have used the charger before using the app only, so they have all my info" Called customer service and after taking all my information he told me to restart the app. I did and I was able to see my station. After a while I went to double check my progress and everything reverted back to California. What a disater. read more

In my area they have 150 KW and 350 KW stations. Yet I am convinced that their stations are rigged to charge at a much slower than they are capable of. Either that or they Target certain accounts. There is no good reason why a station capable of that much charging will only allow less than 50 KW consistently read more

EVgo charging kiosks took away 3 valuable street parking spaces in our neighborhood in Sacramento. I just rented a Tesla for the weekend and thought I would give it a try. None of the charging stations worked! I wanted to PAY THIS COMPANY and their credit card machines didn't work at any of the kiosks. I called customer service, and the rep sounded exhausted, was impatient with me, instructions were unclear. She did suggest trying to use the app to pay. So I downloaded the app. It crashed/froze twice while trying to register my account. At that point I gave up! I went to a location farther away and simply used the Tesla supercharger -- less convenient and overall not what I would have preferred, but I basically had no choice. tl;dr EVgo took up valuable street parking in my neighborhood with EV charging stations that DON'T WORK, and customer service and phone app were terrible, too. read more

Scam! The charger didn't work, and my wife was tricked into a $12.99 per month subscription. We gave EVgo $25.98 over the past two months and EVgo gave us zero electricity for our car. There are better charging options out there. read more

My small town has 4 dc fast chargers, all operated by EVgo. Every single one of them is broken, even though their app said they were open and ready to use. So, I drove to the next town over. Their's too was EVgo - and also broken - despite looking ready to use on the app. Chevy gave me a $500 EVgo credit when I bought my car last weekend, but, at least in my area, the EVgo seems like it has gone out of business. After my experience yesterday, I have ZERO trust in planning trips that include EVgo stations because their apps do not show the true status of their chargers. I'm moving heaven and earth to get that credit moved to another company: Electrify America works great here. As a matter of principle, I will never again attempt a charge at EVgo. I am extremely disappointed. When I called them, they told me I could drive 35 miles to a charger that works several towns over. What's wrong with this picture? 1) I only have 30 miles left, which was why I was charging in the first place. 2) I have ZERO confidence that whatever app they are using to determine whether the charger works is accurate, since it apparently wasn't for the 5 other chargers I tried. All in all, I wonder what's up and will steer everyone I know away from this company until it pulls itself together. Frankly, I think it's going out of business (of if it isn't, it's appalling customer service will drive it out of business soon.) read more