We had appointments for physicals. The appointments were not honored. They charged us $35 for each teenager and were going to charge $140 for each adult....for the same physical (specific physical form required by an organization we are traveling with over the summer). We got the kids done and will go elsewhere for ours. read more

I would give it a negative 5 if I could. DO NOT GO HERE! My son tested for Moraxella catarrhalis after they sent the lab in over a week and never notified us. We had to go chase them down back and forth until they were able to get me the results. Now my daughter has issues and my son had this bacteria for almost 2 weeks. They neglect you and even told us my son wasn't contagious! They tried to cover their asses by telling us the doctor is out on vacation for a month but we saw him when we went to get the prescription. Must be a DEI hire run clinic here. read more

Go anywhere else, but here!!!! The doctor walked out of room when I started crying because of the pain. The nurses tried to help but you can tell their hands were tied and had to follow the doctors orders. I paid $300 for them just to tell me to go to another doctor. No medication was prescribed, no follow up of what I'm supposed to be doing next, no sort of Intel of what the actual visit determination was. Just goodbye...go anywhere else!!!!! read more

I would give absolutely zero stars if that was an option. Although the name of this place is Excel Urgent Care, there is nothing urgent about this place. I went there 2 days ago because my 4 year old daughter was stung by a Puss Caterpillar also known as an Asp (never heard of this insect until this happened) which is a venomous caterpillar that causes intense throbbing pain, burning and intense discomfort. When I first walked in, there was no one at the front desk. I had to stand there a few mins, before someone came to the front. Once I explained why I was there, the woman at the front requested my insurance, which I provided. She then needed me to fill out 8 pages of information. During the entire time, my daughter was hysterically crying and clearly in severe pain. About 20 mins go by and the lady at the front desk let me know that they can't approve my insurance and I will have to pay $180 to be seen. At this point I didn't care, I just wanted my daughter to get help. After I gave her my credit card, I asked her how much longer it would be until we were seen, was it going to be 5, 10, 15 mins? She wasn't sure. There was no one else parked in the parking lot or in the waiting area at that time so I was not sure what was going on. About 10 mins later (daughter still crying and in a lot of pain) we are finally called to the back. Another lady proceeds to get my daughters weight, height etc...she clearly see's a child in severe discomfort and offers nothing. I am holding her at this point to console her and my daughter does not want to get out of my arms, but this lady shows little to no concern as she proceeds to motion to me to put her down to get her height and weight etc. After this, she leads me to a room and another 20-30 mins go by and nothing! At this point, I had enough, I got up, walked out of the room and requested a refund. No one seemed to care or have any sense of urgency for a child who was really having a hard time. I would caution anyone who needs urgent care to come here. They are extremely slow, even when they aren't busy and they show no concern for children in need, I can only imagine how they would treat an adult in need. After I left, I immediately went to Texas Children's Urgent Care in which I was immediately greeted, my daughter was given pain medicine within a few mins and we were seen within 20 mins. Also, the cost was $30 and they didn't have a problem figuring out my insurance. All the while, there were other people in the waiting area and occupying the patient rooms. Everyone was polite, kind and genuinely showed concern for my daughter. Now that's an Urgent Care! read more

Very Incompetent heath care provider. I had a busted lip that required stitches and Angela the DNP knew how to stitch but did a messy job. As a healthcare provider, you are suppose to use dissolvable stitches for cuts such as your lip but she didn't want to use it because she couldn't see where she was suturing because they were clear. The whole time in my procedure, she kept asking herself hmm maybe I need another stitch, I think you need more. Wow this is tricky I'll just stitch this and see if it works. Suturing is suppose to be an art as in an organized pattern. Her sutures were literally all over the place. Angela could've prevented from scaring but due to her lack of incompetence she didn't understand. Curious where she got her license to be a DNP but I rather see a physician or a PA. read more

Have gone there for years, rude idiots, told us to wait in car and forgot us. Been going there since they opened and its really changed read more

I first want to say that the office staff is amazing. And very personable. But this review is for the doctor. I have been seeing DR Hekerem for two months now due to a severe work injury. Since day 1 the doctor has undermined my injury as well as the physical therapists reports of my injury. He is not compassionate, and does just enough to get by. Not once has this do to felt any of my injuries, or offered any type of help at all, at the end of my therapy, my PT recommended seeing a specialist as no change had occurred, the doctor sent the complete opposite to my job and approved my back to work even though I'm in the same condition i was in 2 months ago. Horrible horrible doctor and a waste of time seeing him every two weeks. My job is extremely disappointed and ended up sending me to a better doctor who cares about his patients read more

I got a Covid test 9 days ago and still haven't gotten results. They tell you is curbside testing so you fill all the forms before getting there and they even ask you car color, model and make and when you get there you have to go in the office anyway so there is actually NO CURBSIDE testing. You don't call curbside having a table to test outside in the heat. Calling the office is another hurdle to jump. I've called 5-10 times just to talk to someone. read more

Beware of coming here for COVID 19 test Was quoted 190.00 with scheduled appointment at 7:30 pm The lady made no mention that it would be 250.00 because curbside testing ends at 7:00 pm We paid because my daughter is having symptoms and they acted like it wasn't there problem . I'm sure these places receive a lot of government money and this just shows greed of businesses and their employees taking advantage of an American disaster where people are suffering. My hope is my daughter test negative , but I'd you need tested , go somewhere else that won't quote you one price and make you pay another . By the way : why wouldn't curbside testing and testing inside be same price ? Seems to me it takes more labor to monitor parking lot Stay away from this place read more

Came in this weekend with a severe case of sciatica. Had X-rays done and was told to get a MRI. I suffered for three days because the provider would only give me a steroid shot that helped a little but then I had to go to the ER three days later to be given the proper treatment and diagnosis. Not ever going back read more

Very poor customer service. Took my niece who feel down a flight of stairs. She was nauseous . They refused to see her without a credit card on file. I never leave a credit card on file. Had to call the corporate office. They said I had to pay 145.00 even thought the co pay is 25.00. They would refund my money later. I explained the hospital does not require a credit card and what if a person does not have a credit card. They did call and verify the 25.00 co pay. I would not recommend this to anyone. Still waiting to be seen. I will wait to see if I do get my money refunded. read more

I had an excellent visit. The staff are friendly and professional. They greeted me once I walked in. I filled out paper work online. I didn't have to wait long to be seen. The facility is clean. Excel urgent care is my go to for emergency care. My family and I have been there several times this year. Dr. Hekerem and his staff are highly professional. I highly recommend this place. read more

I had this place real highly based on the customer service I've received. So I recommended this place to my mother because of her horrible experience at Concentra and the workers como case she has. She requested a provider change and I called twice to ask all the questions that are needed I even came in person. I was told they do accept transfers and told them everything. The nice lady took my information and said she would call me the next day if they would accept my mother. The following day she called me at the time she said she would and told me everything was set and that provider only needed notes from her old provider. Today (3 days after the phone call) I come in to provide all paperwork and I get told they do not accept cases. Everything totally different putting me back to square one and wasted my time. All I kept hearing is not sure why she would say that maybe she just wanted to help but we don't accept . They asked for my info To call me tomorrow ...So I guess don't trust on their word because it's NOT ACCURATE!! Or simply "THEY JUST DONT KNOW AND THEY MAY JUST LIE TO YOU!" read more

Excel urgent care is my go to for emergency care. My family and I have been there several times this year. Dr. Hekerem and his staff are highly professional. The facility is clean and sterilized after each patient. They will attempt to the best of their knowledge and ability to diagnose your medical situation and then recommend follow up appointments as necessary. This is an emergency treatment facility... Not a GPs office. For those reviewers giving one star because he didn't cure cancer within an hour shame on you. For other reviewers giving one star because he treated your symptoms and then asked you to follow up with your general practitioner... Also shame on you. That is standard practice. For those reviewers who gave one star because you had to pay more than a dollar for your treatment... Shame on you. If you want medical treatment for a dollar, I suggest you go to elsewhere. Some Third World country might do. I was in there waiting to see the doctor when a woman came in with a bogus insurance card. And she threw an absolute fit when the facility wouldn't see her without her paying a small fee to do so. All of these petty one star reviews are keeping people from one of the best emergency care facilities in Katy. read more

Staff was friendly and courteous. Dr. Ana was patient and thorough in diagnosing my stomach issue.

I went here because my PCP was closed. (It was after hours.) I should have just waited and I suggest if you can wait until tomorrow, do it. I had a terrible experience with a Dr Kemka Hekerem. Completely wrong, in a very wrong way with a diagnosis of a simple injury. So wrong in fact my PCP laughed when I told them what this doc told me. Can you believe that? I will definitely never see that doctor, or this place, ever again. They do rotate doctors, so if you get sick or hurt, do it on a good day. The waiting room was empty and it took over an hour to be seen like others experienced. They have signs in the patient rooms that read "why am I waiting" with a bunch of BS nonsense to explain why you are waiting. Basically, if you aren't an established patient having routine care here, you are their lowest priority. Eek! Methinks not. read more

Excel Urgent Care - Katy - Their website is as bad as their service. Each tab shows this. - Urgent Care Near Me - Houston, Texas

Such a great place with positive, kind people! They often have free little gifts (hand sanitizer, pens, chapstick, etc) and greeted with a friendly hello. The doctors are great, and the women at the front desk are very friendly. The x-ray technician is very kind and great with patients. Definitely would recommend to anyone! 5 stars! read more

Really nice staff. Take there time to listen . Sweet to my daughter of 3. Explaining everything. read more

Horrible don't waist your time. They never followed up to inform me why I was sick. So I went back for continuity of service. They did not go in order of arrival, I had sit and wait for everybody to get a Covid test, exposing me to what ever they had. All I could do is watch everybody who came in after me be seen before. I was never seen. Just asked for a refund and eventually left never being seen after waiting for long 2hrs. read more

Filled out my paper work online submitted all info. They called me I made appointment for 12. I called when I was outside and they checked me in. They had the testing being done outside which Was way better! I got there at 12 walked up they did the Swab and I was back in my car within 15 minutes. I got a text to video chat with the doctor and he asked me my symptoms. Quick fast and professional! Gerilyn I Hope I said her name right was the front desk person who answered all my questions and wasn't annoyed of me ! Lol thank you Excel! read more

Dr. Kemka O. Hekerem doesn't have sympathy for people. He rather you be in pain and work. He works together with workmen's comp by telling the patient that your injury is not job related. He will not take x-rays or order an MRI. Or even refer you to physical therapy. This doctor does not care if you Re-injure yourself again on the job. He's all in it just for the money and will lift job restrictions just to please a company. although when you have your doctors note from your own specialist (doctor) While you are not any better. Run very far if you see this doctor or and other doctor that have worked for this company. The first doctor I seen here laughed in my face. I will be calling the medical broad on this doctor and the company read more

I called up to find out how long the wait time was in their waiting room since I am extremely sick and wanted to avoid sitting in a crowded waiting room for a protracted period of time...both to avoid making other people around me sick and to avoid feeling like crap in a crowded waiting room. The receptionist was awful...she was going to tell me exactly what I needed to hear, regardless of what I already knew. Terrible customer service! Regardless of the convenience to my home, I will never step foot in that clinic based on the attitude that I received...utterly shocking and unjustified. read more

If I could give zero stars I would. After waiting an hour I finally saw the African American male doctor who couldn't have been more useless. I'm congested, coughing, sneezing and flu like symptoms. When I asked if there's anything they can give me today he said "what did you expect to get when coming here?" What kind of question is that? I was sent home with nothing but a charge for wasting my time there with that incompetent person that should not even be called a doctor. read more

Very rude, inconsiderate and not a patient friendly staff at all. The Dr was awesome- the staff TERRIBLE in patient care. It is a shame and I'm sure the physicians won't appreciate patients being treated so terribly. Pick a better clinic to seek treatment. read more

Horrible service. They have no care for their patients. All they want is your money. The first thing I noticed is the front receptionist giving another patient an ugly look after the patient asked how much longer would the wait be. Then the doctor barley spent two minutes with me and sent me on my way. There was no questions or care for the patient. The entire experience was more then frustrating. They have a sign that you will receive a discount if you give them a 5 star review, do not be fooled. Do not come here. read more

We went to do the Corona virus test. On line say 2 to 4 days. After we pay and the took the test they told as 7 days. After 8 days we still waiting for the results. Also I called every day to ask for my bill, because I need for taxes. After 2 days 2 people told me they will send by email, the 3 day they told me they can not send by email, and they will send by mail. After 4 days I still waiting ... don't go this urgent care. For Corona virus go to CVS read more

My family was in town and their family member back home tested positive for Covid. I took them there to get tested because I had been there with no problems. This time was terrible. The front desk lady, I think was Wanita. She was rude, like I was bothering her. Over the phone I could not hear her. In person she never once looked up from her computer at me. I've been there about four times before for work and I had to fill out a new patient form online which took forever for all of us. The wait was long with no one ahead of us. We should if gone to a rapid covid booth somewhere. Ridiculous read more

Took my mom here for dizziness and vomiting. She explained that she could hear fluid in her right ear. The doctor said that he's not an ear specialist and couldn't find the culprit of her symptoms, so prescribed meds for dizziness. He advised that she wait 10 days to follow up with her PCP. Thankfully I had her set a follow up appt with her PCP 3 days later - turns out that she has a really bad ear infection. Pretty bad when a doctor can't do a thorough ear exam and see fluid in a patients ear! Do not go here. read more

Worst experience ever. Waited with three kids for over two hours just to get a sports physical. Front desk was rude and annoyed when I asked how much longer we are expected to wait. Terrible place and will never return read more

Had a great experience! They really helped me out when I felt horrible! I truly appreciated the care and assistance they game me. I had no wait time. The nurse was extremely caring and the doctor was excellent. read more

Do NOT come here. I cannot believe what i was just told by my coworkers. I called over to the number listed on google, the lady was very helpful and told me that for a physical they would charge $50 - today my coworker, Norma Galvez goes in and they tell her they charge $125 for a physical and that i called a different place that the number is wrong. WHY IS IT LISTED THERE? Is my question! Then she says that the dr sees her, says she's fine then tells her she needs blood work done.. she asked okay how much is it?? And he says "they'll tell you at the front." Tf? Okay. Then when she's done, they tell her on top of the $125, they're charging her $210!!! Awful customer service!! Taking advantage of an older woman in a rushed position trying to prevent her insurance rates going up. I'm disgusted. read more

The wait time wasn't horrible and it was fairly clean however the doctor I saw was very disappointing. I have Hyperemesis gravidarum. I'm pregnant and I was puking 15-20 times a day. It's common to go get fluids for dehydration so I went to urgent care for fluids because I was avoiding the emergency room. Basically the doctor said I "wasn't sick enough" and in his country the women just puked. He then explained how he refused to give me fluids. He also prescribed the lowest dose of Zofran (an anti-nausea medication which I've taken before) and told me to tough it out. I was already on meds and my situation was far more serious and deserved a better response. I was floored at his handling of my situation. I explained this to my OB and was told that she's never heard of a doctor treating a patient like this. I'll never go back for ANYTHING and wouldn't recommend this place at all. read more

Brought my husband here because he was ill. Waited over an hour to be seen and there was only one person here when we arrived at 1:40pm. We waiting until 3:15 before he was even taken back. There were other people who came in after us and left before he was even taken back. They didn't do any blood work to see what is wrong with him, just said had a stomach bug and gave him a shot for the nausea and antibiotics for the "unknown infection". His blood pressure was also high but they let him go without even making sure it was at a lower half way normal level. They were not very helpful and it cost me $145 for the visit and $25 for the shot! SO NOT WORTH A DIME. read more

Please do not go to this facility to get medical care. The doctor on staff and the medical assistant have no empathy or care for patients. Doctor sat in the exam room lecturing me about hypertension instead of trying to help me. I Immediately began to have an anxiety attack and the staff doctor said " oh I'm not trying to scare you." I said "I said I'm here because I need medical care. He made me feel worse. I will never go there again. I saw the ratings where 2.5 but did not take the time to read the reviews. Do your research before you go there. read more

Worst urgent care ever!!! This is my second time to see the same doctor (Simpson), and get misdiagnosed. He will rather pay you on the head and give you a sucker than actually do his job. Please do not go here, go to a place where they will respect you and NOT misjudge what is really going on. Waste of money, and time. read more

They have mixed reviews, and I guess it depends what time of the day you go and what day of the week. I went on a Sunday morning as soon as they opened with symptoms of vomiting, and in the worst pain possible. They took me back right away, sent me to a room. Gave me steroid shot, took the pain away in 15 minutes. Did some tests, gave me meds, I was in and out in an hour. Wish they were open later than 9pm. read more

Poor customer service I was calling trying to get some information and Maria acts like a ignorant naive person!!! The call fell through and I called back with hopes of being reconnected and she would ANSWER the call I would "hello?" And she would immediately hang up if that's wasn't the case she would let the call go to voicemail after nearly 10 calls she put the answering service to say they are closed due to weather it's 93 degrees with 0% of rain Maria go get a new job if you don't know how to handle customers and Excel do better by your guests! YALL MARIA WHO DOESNT KNOW CUSTOMER SERVICE IS THE PRACTICE MANAGER hahahaha what a joke read more

First of all .... one reviewer states: "with symptoms of vomiting, and in worst pain possible. They took me back RIGHT AWAY. Gave me steroid shot, took pain away in 15 minutes. Did some tests, gave me meds, I was in and out in an hour." BUT 3 STARS? What else could you want? A free meal and a manicure? Then another reviewer complains "doctor was lecturing her on hypertension." Well if you are under 30 with hypertension .... you need a medical professional to EDUCATE you about what to do and not to do. Doctors aren't just going to give you meds because you are demanding them. Another reviewer gave them 2 stars because "they were out of coffee cups". Really?? So ... this is NOT an emergency room. It is an urgent care location. They see patients in order of the severity of their illness / injury akin to an ER. A receptionist .... any receptionist .... their job is NOT to coddle and babysit you. You are an adult. Communication is a 2 way street. If they are out of coffee cups .... ask if there are more. The receptionist does. NOT actively know what is going on in the back of this facility. She is the receptionist NOT the doctor. If you present with a known issue ... hypertension .... and you have continually had that issue .... the doctor's job is to educate you about what you should and should not be doing. If you don't want a professional medical opinion ... good or bad ... don't go see a doctor. Anywhere. Now .... my review: I first found this location when I, for the first time in my life ... had strep throat. Waited about a 35 minutes to get in. Triaged. Saw doctor, got meds and out in about an hour, 15 minutes total. Second time was when I stepped on a nail while at a construction site. It was a Sunday evening. Around 7 pm. Was brought back right away to soak my foot in a medical wash. Dr. H came in and checked on my progress every now and again. He thoroughly inspected my foot. We discussed antibiotics and importance of same and taking them for the entire course. He advised of what behavior was acceptable until it was healed (no swimming, no hot tub). Left around 9 pm ... right before close. Had a physical with my GP .... Vit D level was less than 20. WAY off. He was complacent about how to fix. "Just take OTC supplements". "At your age, it's probably an absorption issue". This was my GP for 18 years who was now routinely becoming complacent with my medical needs. I knew at my age Vit D is integral for health. So .... decided to head to Dr H at Excel to discuss. He spent about 10 minutes reviewing my results. He agreed that at my age OTC supplements weren't going to get my level back over the minimum of 30. So I received a script for Vit D therapy for over 10 weeks from Dr. H. With a suggestion to follow up after 10 week course was over. My level is now over 56. No absorption issue!! Today, I was weed eating. Safety glasses. Gloves. All the protective equipment. While I was pruning a large climbing rose bush. Another branch that was wedged under the one I was holding .... snapped up and got me under my safety glasses right into my right eye. Immediately went inside and flushed. Iris was obviously injured. It was 6:50 pm. Knew Excel closed at 9 pm. Headed that way. Dr. H was on duty that evening. A few people ahead of me. I waited about 30 minutes. No issue for me. With the virus around now .... all employees are masked and gloved. Happy to see that. Everything in my room had been wiped down. Dr. H came in. Irrigated my eye again. Put in numbing meds to get me out of pain so that he could see the iris. Used a special light to see the iris once numbing med kicked in. Bad scratch on Iris. He educated me on the importance of eye protection ... which I had used. Could have been worse without it. I explained how I thought about letting it go for a day to see how it was in 24 hours. But thought better of it. He educated me on the fact that the Iris is the highway directly to the back of the eye. And if an infection would have been allowed to set in ... would be dangerous risk of my eye health and vision. After about an hour and half from arrival, wait and visit .... headed home with a script for eye antibiotic ... that Dr H had electronically sent to Walgreens. Dr H. And Excel is now my go to for everything medical. Annual physicals. Routine Vit D check up. And emergencies. I know they work long 12 hour days ... opening at 9 am and closing at 9 pm. This is NOT a spa where you should expect people to wait on you. It is an urgent care location. That has fixed, known and advertised hours. Compared to heading to hospital ER ... the cost and wait of same (several hours at best), this is best viable alternative available. Please don't allow those individuals reviewing "no coffee cups", "treated in an hour" keep you from Excel. I dumped my complacent GP of 18 years for Excel. ALL relationships are a 2 way street. read more

Really really bad service, won't come here ever again, set up an appt to get test it and still have to wait like 30 mins outside in the cold. Girls have attitude. Not my fault your broke ass doesn't get paid enough to provide a good service read more

These people just want the money there test done out side . I went to make sure I was positive for COVID cause I was showing symptoms and was to I was negative. I went somewhere else and results were positive this is not right . I will never got back to this place read more