We opened a business account and never touched the money. Then, we received a statement and discovered that our account had been hacked, with someone taking money from it. I went to the bank to get help setting up online banking, as it's not a regular account and requires processing. Every time I went to the bank, there was no one available to assist. Finally, I made an appointment with Kristian Aeguello, but when I arrived at the bank, he didn't show up. I then spoke to the manager, Dennis Del Rosario, who was even less helpful. After a year, we still don't have online banking access. Unfortunately, this experience has made me feel that this is not a reliable bank for business banking. read more

Excite Credit Union - Worse bank ever. - Banks & Credit Unions Near Me - San Jose, California

I've been meaning to write about my experience at this location. Maria Guzzetta, was extremely disrespectful. Ignores me and my mom when we were asking for help and just seemed to be busy on her phone and being snarky and talking to me very disrespectfully as if I was bothering her. This person clearly lacks BASIC customer service skills. read more

Maria Guzzetta Gracias por su ayuda y su amabilidad fue de gran ayuda para poder sacar mi primer préstamo excelente atención al cliente

Good service and nice amenities: free coffee, drinking water, yummy suckers. Nice people and free tickets to San Jose' Giants games. Short waits if any at all. read more

Excite Credit Union @ Blossom Hill Road & Santa Theresa Blvd., is in a nice location, the interior is welcoming, and they have chairs nearby if you need to sit down. This location is so refreshing to come too. I'm ecstatic that I decided to try this branch, with the other location closed on Saturdays. The employees are very nice, professional, and they get the task done. I thought I was going to leave Excite with a problem with some employees, but this location has renewed my faith that people understand why I'm here and they have a job to do. Thank you! read more

Most incompetent Credit Union with the worst customer service. No one knows what's going on. System is constantly down. Customer service is terrible. I will NEVER bank with them and do not recommend anyone to bank with them either. We opened an account. Then, we received a statement and discovered that our account had been hacked, with someone charging on it. We called and opened a fraud case. It took 4 months before they figured it out and closed the account. We received a new card and have been unable to activate it. Customer support was useless. Every time I went to the bank, there was no one available to assist. Today when we showed up at the bank they said that we need to open a new account. Ridiculous. read more

I'm new to this bank as of yesterday. I don't really know much about this credit union, but I ended up here with a friend to open a youth savings account. They have a really awesome deal for kids if you qualify. The bank itself is very cute and clean. I really like the vibe of the bank when you walk in, but what I loved most is the person that helped us. This 5 star review is mostly for Sam. My friend and I walked into the bank around 1:30. Since we are new to the bank we had a lot of questions. Sam answered all our questions in detail and was extremely helpful. I also wanted to point out that the bank closes at 2:00, but he did not rush us or cut off anything we said. We ended up opening two new youth accounts and did not finish until 2:45ish. Sam made us feel very welcome and did not mention the time or anything. In fact, he was apologetic to us when he needed to go help a teller with something. My friend does not use Yelp, but she said if she did, she would also write a 5 star review. read more

Excite Credit Union - Step up savings account details as of 08/20/22 - Banks & Credit Unions Near Me - San Jose, California

I can't even give one star! I've banked here 20 years. Never had an issue till now. Recently had a "Scam" from their customer service fraud dept # (exact same number) who knew the entire process how this bank typically works! Down to same exact emails coming in from the bank email which in the long run was a so called "scam". They got into my online account n utilized Zelle to transfer a HUGE sum of money. I was at the bank w/in 15 mins in person since the entire way I was on hold as I was calling the same number that called me, back! *Notice there is only ONE number to get in touch with anyone or any branch at the bank* They were able to locate exactly where the money was transferred to as well as what bank n still had me wait 10 days to dispute the whole thing. The Branch Manager (Dennis) gave me false info along the whole way. Mind u it was like pulling teeth to even get a response or call back for the 10 days it took to dispute it. Even made a police report within 3 hours of the whole thing. He eventually informed me- 10 days later- They denied the dispute because the $ was already taken from the bank it was transferred too! No S%^+!! They refuse to give my money back, have refused to provide me their policy regarding the denial and no longer respond to me! An institution that handles ALLLL our money has provided below customer service. I took it all the way to the Regional Manager (Pam) who hasn't responded to me in 4 days now after asking her for a copy of the policy I bank with and requesting to speak with someone above her! No response!! Personally, they are so shady I think it's truly an inside job of someone who works there for allll the info they already knew! There was absolute NO WAY to determine a scam from the actual bank n they even know it! Get your money out now n go elsewhere! I've looked into other banks who confirmed this process with them has been EXTREMELY SHADY!! Not one familiar face works there anymore n now I know why!! Trust me when i say, I'm aware of scammers. This one was beyond sophisticated to be an outside random scam! Been the most inconvenient process and literally lost a few thousand dollars! I'm changing banks! read more

I came in for a loan and was helped by Dennis. He was very helpful and made the process extremely easy. It was a great customer experience. Everyone in the branch was also super nice and helpful. All of them greeted me as soon I came in. read more

Al Alomari provided exceptional service as the loan officer for my home equity loan with Excite. He was able to get all of the paperwork pushed through quickly and get a super low rate. Been with this credit union for 42 yrs and they have always been my goto bank for consumer loans. read more

Verenice Arreola, provided exceptional customer service! She helped me with my personal loan and refinance my vehicle. She was able to work with me. Provided great communication despite my crazy work schedule. I highly recommend her. The branch is always super clean and have never experienced any issues with staff or atm machines! I love my credit union! read more

Ali provided excellent customer service With my auto loan purchase !!!! Thank you for making process easy and Quick. read more

When my husband's credit union closed, our accounts were sent to this credit union. These people are amazing! The transition went smoothly and they have treated us like family. They always welcome us and have taken every precaution necessary during this last several months. There is never a long line. Most times, I'm in and out within minutes. read more

Iv'e had certificates and cd's at many other banks and savings and loans. Never have I been told to jump through so many hoops to have the money that was mine be mailed to me at maturity. This place has the poorest, most ridiculous excuse for customer service and I will never work with them again. read more

Beware if you have a Trust account. This Credit union unlike most will not allow you to open accounts under your established trust without each person present in the bank to sign or electronic signature. However either one of the trustees can close the account... that makes no sense and is extremely inconvenient when trying to move your funds into an account at Excite. They offer bump rates that never are allowed to get bumped unless you call them, and they do not disclose those rates online. I had to threaten to close my account before I was able to get my bump rate after having my account open for over a year. They made an unauthorized change to my CD account over the phone when I was just asking for information and then told me I would have to wait until the next week to have it changed back. Every interaction has been unpleasant when trying to manage my money under their "bank" rules...they act like a "bank" and not a credit union. Rude customer service interations over the phone and short tempered when I have questions about my account that the F'd up. They make lots of mistakes. Trust accounts list beneficiaries when they should not even after several attempts to tell them to fix the error. I have no confidence in this institution. read more

I am glad that we have Excite as our bank. The staff are always ready to help. Specially Ms. Maryam Zandkarimi, she goes above and beyond to help. I can't count how many times she has helped me in my banking needs. She is awesome! I highly recommend Excite Credit Union for all your banking needs. read more

The best service ever, thanks to Dianne from Alliance. I got a very nice refinancing of my auto-loan at 3.24% Being a foreigner with almost no credit history, it's pretty difficult for me to get anything from a bank (unless I open a saving account with a fat deposit). Credit alliance helped me a lot. read more

When my husband's credit union closed, our accounts were sent to this credit union. These people are amazing! The transition went smoothly and they have treated us like family. They always welcome us and have taken every precaution necessary during this last several months. There is never a long line. Most times, I'm in and out within minutes. read more

I went in to the branch to open a business account, Ali Alomari helped me and made this process a breeze. Excellent customer service, great friendly atmosphere, and knowledgeable support made my experience very comfortable and enjoyable! read more

The best service ever. Great people and fabulous location. Best branch ever. Very great with all services and all banking. From management to the clerk, they are all my friends. I trust them with my money. read more

Stay away from this credit union. Their account opening process is absurd. They look for reasons to deny your application. No standard process. read more

I have been banking with this credit union for more than 30 years and never experienced such a friendly and courteous staff at this location. I had questions about a loan and a gentleman by the name of Ali Alomari was kind enough to walk me through the steps and explain the best process for me to save. It was near closing time and felt like I came at a bad time but was told to take my time and was offered water through this process by management. The tellers were very kind to me and I was very impressed with how well this team operates. I live far from this location but it's well worth the drive when I need things taken care of the right way and not rushed out the door read more

I completed my HELOC this morning - the entire process was easy and competently handled by Ali at the Blossom Branch of Excite. I have done all of my banking including home and auto loans with Excite - formerly known as Alliance Credit Union. Ali was super! Answered all my questions quickly, responded quickly to email and at all times was very knowledgeable regarding the entire process. Very happy with getting this done! read more

Best credit union around, between graciela and thu, I always leave feeling satisfied and taken care of. Thank you guys for your great service!!! read more

Pain. Pain. Pain. Unprofessional "bank" with zero respect to their loyal & long time clients, even if you had been responsible and paid them thousands over the years. The only helpful person in there is Yolanda C. (1 star for her). So look elsewhere... read more

When Excite was Alliance, I had zero problems. I started with the Credit Union age 16 and I am 60 now. I had an auto loan, checking and savings. Five stars then. Now, since excite, it is not the customer service that has plumeted, it is much worse: the accuracy of my statement, an unauthorized, non overdraft related transfer savings to checking that does not show in the checking balance. AND, I have used the US Mail to deposit checks for years. EXCITE now blames the US Mail for losing envelopes with deposits four, yes, four times. I had to have over a dozen checks canceled and redone. The first lost envelope, they "looked around" and found it, after 22 days. The other three, in the past three months they refuse to search for, blaming the mail. I mail things from inside the PO, the bills I have not autooay, the cards to ill people, all mailed in the same handful with Excite deposits. Everything else arrived at destinations promptly. I visited the Curtnee branch and talked to manager who insists mistake is with US mail. Over 40 years many hundreds of deposits never lost to Alliance. It is the refusal to take responsibilty and SEARCH for the envelopes that is terrible. They have CLEARLY lost these depisits (resulting in me overdrafting my account), now a total of 19,000 dollars. One deposit got accidently debited instead of credited to my account. I am moving my monet completely from Excite as soon as possible. But not until I get the $7619 deposit they debited instead of crediting my account. Which puts me $15,000 off. If I can't resolve soon (my mother just died, so not able to focus everything here, nor should I have to), I will call 7 On Your Side and see if Michael Finney will take it on. I am not a rich person. This us a huge amount if money. So there are the "lost" deposits and the misdebited deposit, two different kinds of immense errors. Do not use this credit union. read more

Let me start off by saying Graciela is the best! Went into the bank to use their coin machine to finally cash out. Usually other places I've been they charge you a larger fee; but I found that the fee here wasn't as big. I wasn't sure how to use the coin machine because this one was different than other one's I've used, but Graciela was more than happy to assist me every step of the way. She was very friendly and easy to talk to, they need more people like her at the credit union. I'm not a member currently, but I'm considering becoming one thanks to Graciela. read more

Been a customer since 1992. Lots of changes over the years with staffing & locations. I stick with them since they are better than the big banks. I have 730 credit score, no late's on any notes past 15 years, got declined a credit card. Disappointed but the big banks gave me one. Wow lost their human touch in personal file reviews & relies on computer data. Credit unions use to be more personal but those days are long gone. But at the end still a customer. read more

Alliance Credit Union is conveniently located in many parts of the South Bay. I see some negative reviews but everyone I've met or interacted with has been wonderful, right from their mortgage folks to community outreach. Alliance really believes in community engagement and I can tell. They do a lot to support transitional age youth in foster care and group homes. I also feel like they give out great member benefits and have a nice room to host community events in. read more

Worst credit union out there don't chance it ridiculous holding you first check for 30 days. Customer service is terrible and take a long time to get an answer. So you lost a customer and I'll recommend to anyone just look around and try a different credit union. read more

I would like to take a moment to say "Thank you" to AllianceCU for their customer service and professionalism, in particular, to an agent named Ruby (forgot her last name). I would also like to commend her for her assistance and help. She is an excellent customer service representative, helpful and knowledgeable. Patricio read more

Thank you Alliance Credit Union!! Unlike some of the reviewers, I've only had positive experiences with Alliance. As someone who works in a nonprofit, I really admire and appreciate their commitment to making impact with youth in Santa Clara County. I tell all my friends to try them out too. read more

I have been a member of Alliance since about 1990. I was attracted to them for the warm, let me help you service. While I use them for other services, like loans, etc, I would also role my excess coins into tubes, write my account number on them and take $300 or so down for deposit. They always smiled, counted them out and I was on my way. Sometimes it's the little things that matter. In fact I think there was a campaign "get away from the big banks" recently by some credit unions. I liked that because I knew that Alliance was with me as my hometown Credit Union. Today I went in to this branch with some rolled coins, and some leftover Euros from a recent trip to Europe hoping to deposit them in my account. But no sooner did I mention the coins the teller stated: "We no longer take rolled coins!, You can go over to the corner and put them through the machine or I will accept the rolled ones but will charge you 20%." I said that I wasn't going to unroll all of them over in the corner, so I would just like to deposit the Euros at whatever exchange rate it was. The teller replied: "We do not take foreign currency!" At this point I was dumbfounded and said aloud: "Im not sure why I have an account here". If I had not been so angry at the lack of compassion, I would have closed my account on the spot. I now have to go back and close it. I went to Bank of America and then took both the rolled coins and the Euros. Alliance Credit Union is not at all a hometown credit union anymore, they are a small bank, with big bank disease. If I treated my customers like this teller did. I wouldn't have any. I guess our banking relationship couldn't last forever. read more

Rude! I had only 2 late payments and they reported it negative on my credit report. I get that it's accurate information, but they have no compassion and were rude and unwilling to help my siuation. read more

The world's worst credit union. I made a cash deposit in the ATM (to fund my daughter's birthday party mind you) and an error occurred. I take my receipt into the branch and explain the situation. They tell me that it will be taken care of later in the day. At this point I'm upset anyways because the celebrations are literally on hold due to a shoddy ATM machine, and it gets worse. They casually fax over the claim to the ATM network and then let me know it will probably be handled on Monday. It's my daughter's birthday on Friday, and the party is on Saturday. Did anyone offer me any sort of solution other than waiting till Monday? No. Nothing. Interestingly enough, while I sat there, they okayed another customer to freely overdraft their account because their direct deposit never appeared. They are the exact opposite of what you would expect from a credit union. They have zero empathy towards customers and pathetic service standards. I had a twenty dollar bill disappear in an ATM at Bank of America one day. The teller credited my account and told me to have a nice day. I would bank at a corporate bank over Alliance any day of the week. Oh and they place holds on cash deposits at Alliance ATMs. I have never heard of anything so ridiculous in my life. Worthless excuse for a bank. read more

I've been a member for almost 20 years and I have had the best customer service from this institution. They really look out for and take care of every member. I would recommend this credit union to anyone. I look forward to using all of their services in the future. read more

I just got robbed from this credit union. Called yesterday to find out if I would be charged for using the coinstar machine since I am a member of a shared branch. I was informed as long as I have my account number I will not get charged a fee since I'm a member of a shared credit union. Came in today used the machine went to deposit and surprise I was charged a fee. I explained to them what I was told yesterday from an employee even showed them the number and time I called. Went round and round that I would have never used the machine if I was going to be charged, and only used it due to the info their employee gave me. I talked to a supervisor a branch manager to no avail. Almost feels like a bait and switch. Well good luck to anyone using the credit union. read more

Thank you Alliance Credit Union! It has always been such a pleasure banking at this branch. Everyone is incredibly helpful, professional and great to work with. Luis especially handled our most recent transaction efficiently and with a smile on his face throughout each step of the process. Thank you again to everyone who works so hard at this branch! read more

Graffiti Removal Guys needed to open a business account back in 2013 and Alliance Credit Union has been great ever since. Friendly and efficient customer service. We recommend to family and friends! read more