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    Exotic Car Factory

    4.9 (35 reviews)
    Closed 9:30 am - 6:30 pm

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    My Awesome and fast G Wagon from Shaun and ECF

    So they say Unicorns don't exist and when referring to a car dealer...they double don't exist! Well I am here to tell you that Unicorns do exist and on top of that he is a car dealer. I'll explain the backstory. I had a Lamborghini Urus and went on a group car drive, I start talking to another Lamborghini owner whom I had seen around and it turns out that we are neighbors. I start asking him where he got his Aventador and he tells me Exotic Car Factory. He said he highly recommends Shaun at Exotic car factory. My neighbor seems very credible at that tome and over time, I have gotten to know my neighbor and he really is. So not knowing anything about ECF..thinking it's a big dealership..I research them and find out...they are an independent one. Well my guards go up. I have bought a lot of cars ranging up and down the price spectrum, but always from big name brand dealerships. I am so scared and jaded by the automotive business that...no matter what they tell me or say..I always verify and research everything. I walk into anything automotive in full defensive and what scam are they going to pull on me mode. I have heard it all from them and then some! Having heard horror stories from people and online regarding independents. I always had a bias and pre-conceived notions about independents. Well that mentality took a massive U-turn once I went down to ECF looking for a G wagon for my wife. From the time I first walked in and met Shaun...I had my full guards up..but within seconds not minutes..I not only let them down, I threw them away! I can read people fairly fast and overall have had a good track record. Shaun is like that family member that is always there for you...no questions or judgements and you know no matter what they have your back. In the automotive world, people are so busy chasing the dollar at any cost, they lose their moral compass. With Shaun Dollar comes second and his character, word, respect and professionalism comes first! I have written tons of bad reviews based on what people deserve and very few good ones because very few people have earned it. It takes relocation of a mountain for me to write a positive review for someone...especially in the Automotive world. Everything my neighbor said about him was not only accurate but in person he is 10x better. Anybody can sell you a car but how many times have you ever walked away from a car dealer feeling satisfied and not thinking what did they add or what fine print did you not read. Well with Shaun the only feeling you walk away with is wow..solid, honest, he has a character, keeps his word and just a very down to earth human being...especially considering he sells exotics...some into the millions. Shaun is not about sell a car and who cares about relationships or repeat business. He is the opposite..he has very high ethics and stands behind the vehicles he sells..delivering a high quality, clean and amazing cars..the people who refer him and I have learned he has huge repeat clientele...you can't buy that..only earn it! In the exotic car world good or bad word gets around really really fast...for him to have this stellar reputation and survive in this ultra competitive space...I assure you it's not because of the cars! No matter what I threw at him, how many times I called him or went down there...he was always the same...even keel, knowledgeable, respectful, patient and never once try to be pushy or even attempt to sell me anything. Shaun is a very rare person in his industry...he has something 98% of the industry doesn't...A Conscience and that is why not only did I buy my G wagen from him..I also sold him my Escalade V. I wish Shaun and his amazing team nothing but the best and hopefully this is one of many to come! Thank You Shaun and ECF

    I purchased a McLaren 600LT from G - what an amazing experience from start to finish. G was very easy to work with, super accommodating and transparent every step of the way. He also helped me get my car shipped cross country within 4 days - amazing service, amazing car and more importantly honest business and delivered on his word! Thank you G!

    Kabir S.

    I had an incredible experience at Exotic Car Factory with my SF90 purchase! G and Shawn were both really nice and made the whole process seamless. What I really liked is that you deal directly with the owners of the business, rather than a random salesperson. They even include a pre-purchase inspection on their vehicles, which is definitely not standard in the exotic car world. They were able to help out with a great third party warranty, financing, and referrals to reputable shops for any future repairs/maintenance. Don't look further if you are looking to buy an exotic! I've already referred a close friend who also had a great experience. And I will definitely be buying from them again in the future!

    You can never go wrong with Exotic Car Factory!! This is the second car I've purchased in the last four months. And like all their cars, this Escalade V was in pristine condition. G made the process very easy and always makes sure we're taken care of. Will definitely be back again! Recommend Exotic Car Factory to anyone!! Thank you G and Shawn!

    Twin Turbo Lamborghini Huracan
    Kevin A.

    First and Foremost, I'd like to thank the entire ECF team. Especially Shawn, for demonstrating elite and professional assistance on me finding my next car. While, also helping sell a few friend's exotics, too. I have high respect & admiration for the way he runs his business and can attest to the knowledge and competence each member has. After doing business with them multiple times. I am happy to say I'm part of the ECF family and I know anyone that does business with them will be too! Thanks again ECF for the kick ass service you provide!

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    Awesome dealership to work with! Joseph and Anthony made the transaction very smooth and easy! Highly recommended dealership! Thanks guys!

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    1 year ago

    Amazing service. Shawn is the man. I highly recommend contacting Exotic Car Factory for all your purchasing and selling your vehicle.

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    I am very pleased with my recent purchase. They did everything they said they were going to do. They went above and beyond.

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    Great people! Amazing customer service. Five stars!! Super knowledgeable... I would absolutely recommend this business.

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    Worked with G it was smooth fast honest and thorough. The car was immaculate can't wait for the delivery!!!!!!!!!

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    Ask the Community - Exotic Car Factory

    Review Highlights - Exotic Car Factory

    If Shawn doesn't have the exact car you're looking for, no problem--he'll help you source it or bring it in for you.

    Mentioned in 9 reviews

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    Tustin Toyota - Toyota Sienna 2025

    Tustin Toyota

    (3.5k reviews)

    We had a great experience purchasing our new Toyota RAV4 from Tustin Toyota.  From start to finish,…read morethe process was pretty smooth.  Tarek was wonderful to work with throughout the sales process. He was knowledgeable, patient, and never made us feel rushed or pressured into making a decision. They didn't have the exact color we wanted in stock, Storm Cloud. So we reserved one, and to our surprise, it arrived earlier than expected! Nathan in finance made the paperwork process easy to understand and efficient. He took the time to explain everything clearly without pushing unnecessary extras, which we really appreciated. Overall, this was a positive car-buying experience. Thank you, Tarek and Nathan, for helping us get our new RAV4 Plug-in Hybrid!

    Extremely disappointed with my experience at Tustin Toyota. DO NOT go to Tustin Toyota if you don't…read morewant to deal with headaches and lack of knowledgeable employees. These people are supposed to be experts in this field since it is dealing with people's safety. But if they can't even get a simple ToyotaCare service right and instead make up their own incorrect recommendations, that is extremely concerning. Potentially wasting mine, OR YOURS if you come here without being knowledgeable of your vehicle needs. My truck was dropped off at 8:45 AM for a scheduled appointment. My service advisor, Victor Martinez, told me that because my truck had 23K miles instead of 20K, I could no longer use my 20K ToyotaCare service. He said I would either need to pay $79.99 for an oil change or use my 30K service, even though my truck only had 23K miles. That didn't sound right, so I asked Victor to show me the policy in writing. His response was, "I never said that" (about it being a written policy). After going back and forth, he finally spoke with his service manager and confirmed that he was incorrect. I COULD use my 20K service. Had I not questioned him, I would have unnecessarily paid for an oil change or burned my 30K service 7,000 miles early. That makes me seriously question how many customers are given similar information and simply accept it because they trust their service advisor. The shuttle experience was also a bit frustrating. Patricia Ortiz told me the driver would be back around 1:55PM. I specifically explained that if the shuttle couldn't reach me by approximately 2:15-2:20, I would take a Lyft instead. She reassured me it would. At 2:20, I called again and was told the driver had left about 10 minutes earlier. After another 20 minutes with no ride, I canceled and ordered a Lyft. The shuttle finally arrived at the same time as my Lyft. Patricia was also passive-aggressive and dismissive on the phone. Also, Tustin Toyota already knew my truck needed a recall completed. I had rescheduled this appointment twice, with the recall specifically noted. And they still had no parts available for the recall. In my opinion customers shouldn't have to research Toyota's policies and challenge their service advisor just to receive the services they're entitled to. The inaccurate information, poor communication, and lack of accountability made this an extremely disappointing experience.

    California Motors Direct - Santa Ana - Happy Customer!

    California Motors Direct - Santa Ana

    (1.3k reviews)

    We absolutely love our purchase! Zachary was so nice and helpful and made everything super easy, we…read morewill be recommending him and this dealership in the future update! When i went back in for service JUAN SALGADO took time out of his day to help me out! I definitely recommend santa ana CMD for your purchase!

    I found the car I wanted. I talked to them on Friday and told them that I'm going to go to the bank…read morethe next day Saturday morning in July 25th, and be over to purchase the car. As the teller is getting my cashiers check ready, I get a call from the dealership saying there's people looking and test driving the car that I told them I'm going to purchase. So now I'm stressed like are they going to sell the car to someone else even though I have been very communicative in my intentions and actions. I had even asked if I can go earlier than my appointment time, what if I went later would they have sold it if that person wanted it?! So I got to the dealership, and had to wait as that person was test driving the car. Apparently another salesperson went to show the other party the car. They need to work on their communication with each other, or set up a system to let each other know "hey this car is about to be sold, buyers on the way from the bank. Coming soon" blah blah blah. Not a good look for ya'll. Sloppy customer service. Another thing I was annoyed of. I found some flaws with the car. They told me to come back next Saturday. I told them I wanted an appointment. The guy said he put it in his phone. I show up next Saturday, wait an effing hour. Finally I asked how much longer, so I can know if I can get picked up and come back later. They said oh the mechanic just got in. Finally Someone looked at it, but the rear head rests they were suppose to order when I purchased the vehicle were nowhere to be found. So I spoke to a manager who told me to come again next Saturday, but i got call from one of the service guys who "made an appointment" for me the following Saturday. I show up, the manager why like why didn't you come the Saturday that I told you. Told him because your mechanic called and said to come today. The mechanic wasn't even there, so I spoke to another master mechanic. He was great helpful, promised he saw the guy put in the order for the rear headrest. But I had to go back another day, and that he would fix the other issue. Went back, I got my headrest, but didn't get the issue fixed. It wasn't a big deal so I sad it's okay I'll figure it out myself. So again they need to work on their communication between managers and the service department about my appointment. They also didn't even schedule some appointments when they told me they would, so when I showed up they ask do you have an appt? And one of the times I showed up, and already waited an hour, I asked if I didn't say anything how long would I just be sitting here like a dumbass. Soo effing annoyed. I'm a very patient person, until I'm not. I was just going to let it go. But I decided to write a review after my recent communication with the dealership, so other people don't experience what I did and be more careful and not as trusting as me. Fast forward almost 2 months after I purchased the car, my car completely dies and would not turn on. No headlights, no dashboard lights, no nothing!!! I had purchased the car at 48,000 miles, and it was maintained well according to carfax, so yes I did opt out the extended warranty. But also didn't think a car I purchase from a used car dealership with such low miles would die after less than 2 months of driving it. They just said unfortunately because I opted out of extended warranty and drove it more than 1000 miles already there's nothing they can do for me, because they have mechanics that fix up the car to be ready for sale, but not mechanics for people to bring back the car -__- I just want others to beware. Go to a better reputable car dealership. I should have listened to the reviews.

    Tustin Mazda

    Tustin Mazda

    (2.2k reviews)

    I had another great experience at Tustin Mazda! Damian in Service was awesome about keeping me…read moreupdated on my car and making sure I knew what was going on throughout the process. I really appreciated the communication and how smoothly everything was handled. Huge thank you to Jeff as well for always going above and beyond! He helped me get my car washed and made sure my service appointments were set up so I could get the SOS system glitch taken care of. Even after purchasing my car, he continues to check in and make sure I'm taken care of, which says a lot about the level of service here. Thank you Damian and Jeff for making everything easy and taking such good care of me and my Mazda! Highly recommend Tustin Mazda!

    This isn't going to be a positive review, but I want to be clear I'm not just here to bash the…read morecompany. This is my honest firsthand experience buying a vehicle here so other people can be aware. We found a car that seemed like a great deal and test drove it. The salesperson was sweet and welcoming, but by the time we closed the deal we felt misguided and left out of the loop on important details, both about the car and the finances. There were numbers we went over and were told, and when we reviewed everything later it just didn't add up based on the conversations we had. We were there for so long, felt rushed into the decision, and walked away feeling completely blindsided. The car was a Mazda CX 90 plug in hybrid, and the plug in feature was miserable. The EV range only gets 26 miles fully charged, and if it's not fully charged you barely get 21 to 22 miles. On top of that it needs premium gas, and if you use regular 87 you get engine knocking. So why would I ever run anything but premium on a car I just bought, and none of that was communicated to us. We found it buried in the manual. The car looked pretty and we loved it at first, but the focus never felt like it was on the actual details, price point, or real value. We tried to like it for about a month and a half to 2 months and finally decided we had to get rid of it. When we went to another dealership we found out we were almost 11,000 dollars in negative equity on a brand new car, which was a huge shock and showed us how much we got bamboozled. I'll give credit on one thing, the service team helped us get a new windshield since it had chips and cracks before we drove off the lot, and they covered it, which was honestly the only positive from all this. Otherwise the Apple CarPlay wasn't working, the plug in wasn't working, just headache after headache. The finance side made everything feel rushed too. It was very much a sign this, you're on your own now kind of energy, with things not clearly explained as far as costs. This is the 6th or 7th car we've purchased and by far the worst experience I've had with any dealership. When we came back to say we wanted out, the response was basically you don't like the car, what do you want me to do. No apology, no is there anything we can do, just here's your problem, we can't help. Then we were told to go do a private sale since we'd get a better offer than anything they could do. Overall, it was an awful experience. Definitely do your research on the car and the numbers before you sign, don't feel forced into anything just because it's being pushed on you, and go in with your eyes open. I'm only sharing this so future customers have more insight before working with this dealership.

    Phillips Auto

    Phillips Auto

    (544 reviews)

    After driving my newly purchased Audi Q5 from Phillips Auto for two weeks I can with confidence…read morerecommend this dealer. From the beginning to the end their staff made the deal smooth and hassle free. Special thanks to Michael Alibrando - General Sales Manager and MJ (Mike) Lumia - Sales Manager for their assistance and promptly answering my questions. Thanks guys, Sam Scott

    Phillips Auto is on PCH across the street from Balboa Bay Resort in Newport Beach. Parking is easy…read more The property is clean walking in the jewel box of collector's cars. I was nervous as I arrived alone and every past experience with dealerships has been abrupt & rude and had felt like I got had at some level. The day before, I had consulted with Carmax who offered $1,900 less than the online Kelley Blue Book offer. The week before that, a friend offered to help me sell my Jeep but he tried to get me to sign my title without a date saying that's what all sellers do in advance of selling cars. (Never sign the title until the money has been surrendered to you and the buyer is standing in front of you. I felt betrayed and disappointed by the so-called "friend". I had already contacted a shop owner & friends who only purchase Jeeps. They all wanted to buy my Jeep but times are tough lately & no one was liquid to purchase. I'm telling you all this to let you know how discouraged and roughed up I was feeling by the time I arranged my appoint my for Phillips Auto to see my Jeep. I am spreading the word now that your experience with Phillips will also feel great. You will be greeted in a friendly, professional casual manner. I finally met the affable Andreas (who had been communicating with me about my Jeep I was thinking of selling) and the impressive Bianca who feels like a friend from the start. She is in charge and you feel comfortable and charmed and informed. Both are kind and efficient while appraising my vehicle. Bianca's experienced eye and candor helps the checklist go fast. Their offer price was transparent and fair; very close to my Kelley Blue Book estimate. Bianca is prepared and lets you k is what she is thinking & openly helps you along with understanding the process. I chose to finalize selling my Jeep to Phillips because they gave me a fair offer and did not waste my time. Also, there was no pressure; they gave me the time I needed to call a couple friends' approval to hear their thumb's up. I got free water & a peaceful environment despite other customers & representatives doing business. The showroom is busy but not loud or bustly. Yes, I could have gone privately to sell my Jeep. But I had to get real with myself; I have never sold a vehicle privately before & my Jeep was older & would need time & investment of staging it well to sell it in my own. I did not have the knowledge to do all the trudge work necessary & not the time to meet & haggle with prospective buyers when Phillips has the staff & equipment to pass the Wrangler along to someone who would be just as happy with it as I have been driving it. The paperwork was quick. Phillips will do everything needed. All I did was sign & cancel my car insurance--and that process was not as nice as selling the car, wouldn't you know?! (I certainly felt taken advantage of by my car insurance later that day. That is a different and not as cheerful of a Yelp review & I have been with the same insurance company for 40 years.) Phillips treated me better on our first transaction than my long term insurance agent. Phillips Auto even provided me a complimentary Uber ride home. The wonderful element about Phillips is integrity & decency at this family-owned dealership. My car insurance franchise is also family-owned. Mind boggling with how wonderful I regard Phillips Auto. I'm going to keep referring all whom I care about to do business with Phillips Auto. Bianca is stellar. Please tell her you read this review. She is great people!!

    Exotic Car Factory - usedcardealers - Updated September 2026

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