If I could give 0 stars I would. I called this morning because I am pretty sure my animal is dying. Kennedy answered the phone and couldn't have been ruder. She sounded annoyed, hungover, and inconvenienced that I called. I asked for an emergency appointment and she wasn't helpful, kind, or apologetic at all. I ended up not even making an appointment because I felt sickened by how I was treated. Kennedy should be fired for her nasty & miserable attitude. If you clearly don't like animals or your job, don't work front desk at an animal hospital. Since she treated me that rudely on the phone, I can't imagine how poorly they actually treat their animals in the back when no one is watching. If you want sincere and good treatment for your pet, this is definitely NOT the place to go. I would never pay my hard earned money to be wasted to pay her, or anything to do with this unkind establishment. read more

Very knowledgeable and organized hospital. Staff is very knowledgeable and have a passion for exotic pets.

I received really dangerous care recommendations for a newly adopted adult bearded dragon here, and the more I think about it the more it rubs me the wrong way. The staff I spoke with were very friendly to me and my beardie during the checkup, but the vet asked me about diet and I stated that I was feeding leafy greens like collard greens and bok choy. I was then informed that I should be feeding iceberg lettuce as the main staple and staying away from the greens I've been feeding. This is not correct information and would eventually kill my lizard if I followed it...I tried to politely correct her by saying "All of the advice that I've seen has said iceberg lettuce is really bad for them" but I was told I was mistaken. I also asked about the animal's sex and was told "it's right down the middle, it's really ambiguous and we can't tell with this one." I later took my beardie to a different vet and it took the woman behind the counter 3 seconds to assess him as "very obviously male." I'm mostly just upset that I wasted money on a visit with someone who wasn't qualified to give care advice for this specific animal. I also wish I had been told ahead of time to bring in a stool sample because we weren't able to get one during the appointment. read more

I feel very comfortable coming in with my babies, knowing I will be listened to thoroughly and they will get the best care. I appreciate how kind everyone is, and the preemptive check on resuscitation so no one is taken aback in an emergency. Also, how good everyone is with my tortoise! Gobi seems to like everyone so far! I hope my other reptiles feel the same when they need appointments. read more

I am heated right now so please excuse me if I rant. Today was my first, and last, visit here. My almost 2 yr old rat has developed a few very large growths over the past couple of months. Due to my own ignorance I let this problem get further along than I should've & because she's now suffering I decided to euthanize. Saw good reviews for this place & got a same day appt (paid $50 deposit @ time of booking). My 8yo daughter accompanied me & we watched the vet examine Brownie while 2 interns(?) looked on. I was surprised to hear that it wasn't too late to operate. The vet said she'd send someone back with estimates for the 2 types of procedures that were possible, for palliative care & for euthanasia. I'd already decided on the final option before the estimates arrived (this was mainly due to the fact that rats usually don't live much more than 2 yrs anyway. Also the placement of 1 tumor was problematic. It would've been a lot to put this tiny girl through without a guaranteed benefit to her) and we were pretty sad about it. The tech(?) came back & recapped the options with prices. I told her my decision & she showed me a paper with 3 or 4 different euthanasia options- cremation with ashes, cremation w/o ashes, etc. The lowest priced one was $102, which I thought was pretty pricey to put down & cremate an animal that literally weighs like one pound if that, but we were already there, already upset, and just wanting to get it over with tbh. I said I didn't want the ashes & she pointed to the lowest priced one & said "ok, that's this one here" (the $102) and then she asked if I wanted to keep the estimate paperwork. I declined since we had just decided on the price already & then I gave her my card. The vet met us in the lobby with my cat carrier & the clay tablet with paw prints (which is a very nice touch!) but neither person gave me a receipt. I figured the appt was probably the $50 deposit, the euthanasia & cremation was $102, plus maybe taxes & some random fees, so about $200 total. A little while later I see my bank notification & see that, aside from the $50 deposit, they took another $350!!! That's FOUR HUNDRED DOLLARS to examine, euthanize, and cremate a tiny rat. Looking online, you can see most places will charge 60 bucks max to euthanize a rat - and some even do it for free! I've cremated pets before & it generally goes by weight- again, this was a female rat. I called when I got home & asked what in the world they could possibly be charging me $400 for & she had to look into it & call me back about 20 min later only to tell me that yes they definitely charged me right but I could come get my dead rat & they would refund me $102 for the cremation. That means the exam was above average @ $68 & for a 1 lb rat the shots to put her down were $248!!! That's outrageous & it's certainly not the price the lady pointed at. At no time did anyone say "ok so you've chosen this service @ this cost & we're gonna run ur card for this amount. At no point did anyone give me a receipt of any kind- not with prices or even just a printout showing any services rendered. My husband just got back from picking up my dead rat & they gave him the estimate printout.... the estimate was not either/or, it was all of them added up, with the last 2 being the cremation options. I work customer service & before I run a card, whether it's 5 bucks or 300, I tell the person I'm gonna run their card for this certain amount & ask if that's ok! We're talking about hundreds of dollars here & with a customer who's obviously upset. I'm not a vet or a vet tech. I'm a brand new customer who has no idea how they operate, who doesn't look at their estimates daily like they do, and who is crying about putting their pet down. You ask what service I want & I answer that, then you point to a price & say that's the cost for the chosen service, so it only makes sense that that's the price I'm expecting to be charged. If that's only part of the price then point out the other stuff too.Their prices are absurd either way, but it's the not being clear, direct & upfront about their ridiculous prices that's a whole nother level.... It's deceitful & predatory! No wonder they had same day appts available. read more

My husband and I had to bring our little bearded dragon ( Kazuma) in for an emergency. The receptionist Rebecca was very caring with our situation. Dr Bignall was so helpful and informative. You could tell right off the bat that we chose the right place to go to. Dr Bignall was very honest and kind, he gave us all the information he could to help us make the best decision. He stuck with us through the entire process as we sadly had to put our little guy down. WE can not emphasize enough just how professional he was. I would highly recommend this vet hospital! read more

Brought in my 15 year old Sulcata Tortise for a check up, she had a runny nose. Dr. Deng looked her over and made some suggestions as her nose was not runny any longer. There were a couple things that it could have been, but we decided to hold off on any antibiotics or xrays for the moment as she was not showing symptoms. The staff up front was cordial as was the technician and doctor. My only issue was the time to took to square away the payment and release. It took about 20 with me staying back in the exam room with a tortoise who wanted to go home. Other than that, the team did a great job and I would recommend them. read more

I saw the owner of the clinic a couple of years ago with my rats and he was wonderful. I drove down from Prescott last week with my hedgehog and saw another vet. I don't know her name tall young girl with red hair. I have absolutely zero faith in her diagnosis. Although she spoke as if she was knowledgeable, all of her assessments were guessing and I have never witnessed a veterinarian handle an animal so roughly. This is a very tame and sweet animal that has never made a sound before. She grabbed it by the back of the neck shook and squeezed it injuring and scaring her and causing her to shriek and scream. My husband and daughter and I left extremely upset. Unfortunately, there are very few places where you can take exotic animals with major health issues so I would not recommend this clinic unless you are guaranteed to see the owner. read more

I work for a clinic that does not see exotics. We frequently hand out your business cards and I've heard my coworkers personally recommend you. I was so impressed and thankful I went to your practice! Dr. Kragness is amazing and was so kind with me and my rats, very professional and. Compassionate. I appreciate the entire team & look forward to working with them. read more

Do not go to this hospital. When you arrive they start in immediately with up charges and scare tactics to get as much money as they can in a crooked way. Then when you leave instead of letting them rip you off. They call the police and try to get you arrested. Oh yes! They did this! Do not go here read more

To be abundantly clear, I am only able to speak to my experience at the Mesa - Center St. location (pilot location, as I have been made to understand). AEAH is one of the sole clinics in Phoenix with ability to provide RHDV2 vaccination for domestic rabbit-friends; a fact which I was overjoyed with gratitude for having learned by way of the Brambley Hedge Rabbit Rescue. I scheduled an appointment for both of my house buns shortly after learning of this availability of the vaccine, and the clarity of process, pricing and scheduling was commendably straight forward. The problem is, on that initial scheduling call (I had reached out directly to the North Phoenix location), I was confirmed verbally for my appointment with reference to the Mesa clinic. Assuming this to be a factor related to the very specific nature of my appointment, I did not think anything of it and planned accordingly. Several days before said appointment, I received confirmation emails automated through AEAH (much appreciated!) wherein the Center St. location was the only address provided therein. Needless to say, on the back of my verbal confirmation this served as additional clarification of what I had already planned on -- No issue. The problem came the morning of the appointment. After getting Hughie and Fiona corralled into their carriers (and sufficiently bribed with healthy snacks and fresh hay to calm them for the 30+ minute drive from Cave Creek and Beardsley), upon mapping the route it became apparent that traffic conditions would run us the risk of late arrival. Before even leaving my housing development, we called the clinic to inform of the potential delay and ensure there would be no issue if we arrive a few minutes behind the clock. The individual we spoke to verified our appointment, advised that if were more than ten minutes late we would be (understandably) rescheduled, and (this part is important) verbally verified on the phone that we were heading to CENTER STREET in Mesa. Fine. We arrive in the searing heat of the early afternoon and call to inform of our arrival after parking, only to be informed that we were NOT expected at this clinic and that our appointment had been for the Phoenix location. Obviously, driving over a half hour with two bunnies in the backseat to arrive at a VERIFIED location only to be informed that we were expected ten minutes from the house was... Difficult to accept. We proceeded to sit in the hot car, watching the babies pant more and more heavily while being put through an undignified 'he said - she said' with implication of our own error with less than an hour between our last VERBAL verification of being expected at the Mesa location. Finally, we were told that the clinic would, "See if N. Phoenix could still take us"; Subsequently, we were bounced back and forth (still sitting in the car) between conversations on the phone, until finally met with indication that they would take us in Mesa, but it would "be a while" before we could be seen. It was MORE of a time drain between that information, and being greeted car-side by an exceptionally condescending tech (receptionist?) who proceeded to speak to me as though I were a petulant child in receiving the rabbits (thank goodness!) to take inside for shelter from the heat. This person had only just finished telling me that it would be "up to two hours" before they could receive their shots, then proceeded to reprimand my attempt to hand off a container housing the bunnies' pellets, hay and treats for the wait, curtly being told: "We have hay" -- (Which, for the record, TYPE of hay matters a great deal; This person had no mind nor interest for that detail, which is upsetting enough on its own). I mentioned she had indicated it would be a few hours, to which I was sharply 'corrected' with, "I said an hour or two" ... okay. From there, no issue to report. Mind you, I had gone into that experience expecting to subsequently schedule alteration procedures for the bunnies.. That said, after this experience I can safely say that I would rather shoulder the burden of dealing with bunny perpetual spring-fever through to the eighteen week mark and take the buns in at North Phoenix Spay and Neuter instead. Again, this experience extends only to what transpired in business with the Mesa clinic location; Perhaps the North Phoenix clinic operates differently, but we may never know and are not overly inclined to explore at this time. My recommendation to AEAH would be to provide confirmation of SITE LOCATION with email appointment reminder/confirmations, as opposed to listing only the pilot address when -- quite obviously -- communication clarity between their back of house and new clients leave a considerable amount to be desired. read more

I had my tortoise put to sleep there tonight at the Mesa location..Not only did we have to wait outside for them to come out and get us.. (Which took 10 mins.) I get it that there is a pandemic going on and they need to come get us to keep exposure to a minimum...But there was no other clients there and my pet was getting put down! I expected them to be a little more sensitive for the reason and not make us wait that long.. But, the worse part of this whole thing was as my Husband and I were in the exam room crying while our pet was passing away in front of us.. I could hear the staff in the lobby speaking loudly, joking around with each other and laughing!! When I looked up I saw it was actually the Vet ( Dr Bjornebo ) that was the loudest! I was so appalled that a Vet could be that insensitive. I couldn't believe the amout of inconsideration she had for not only us but our pet! (Our Technician was very sweet though.) I'm just mad at myself for not taking him to the Phoenix location..But, it is a 45 min drive from us and I didn't want him stressing out in the car for so long. That's the only reason I went to Mesa in first place. With that being said..If you do have to get your pet put down or get any service done I'd go to the Phoenix location. Dr Lamb is the best and so compassionate. You can tell she really loves what she does. The Phoenix locations staff was a lot more polite to us and had better service as well. read more

I brought my snake in because I wasn't sure if she was sick or if she had passed away after she was acting strange this morning. The vet and the rest of the staff were very friendly and compassionate. When I got there, they took her back to check for vitals. The vet came out after a few minutes to let me know that she had passed and offered his condolences. They even had an option to get a clay imprint of her tail with her name on it. read more

We are super thankful to both the vet and vet tech that treated our 3 month old Netherland Dwarf rabbit, Luna, last night around 10pm. She was showing signs of GI stasis, was very weak, and barely breathing. It was curbside due to coronavirus but we never felt separated from the treatment process and everyone was very friendly and helpful. The vet tech showed us how to syringe feed and administer multiple different medications (it was also determined she had parasites) and was very nice to us. Pulling up, I mentioned Luna wasn't breathing well and as soon as the vet tech took Luna back, we got a call she was put on oxygen and doing much better. We felt listened to and appreciated how thorough the questions about our rabbit were. They were patient and very friendly, even with all of our questions and especially during an after hours emergency. You can tell they are experts at what they do and their after hours emergency treatment for our rabbit was much appreciated. I imagine it's never great to get a call into the office late Monday night, but the vet was still very helpful and took her time with Luna. Highly recommended, would definitely take our rabbits here from now on. read more

We were recommended here by a friend and you did not let us down - the care shown for all animals as well as your knowledge was appreciated. You knowing that even a hamster is our family made a world of difference read more

Very well-educated staff and doctor. Felt very welcome and handled the pets great. Gave great information on general care and products to use and how to use them. read more

Have you ever tried to get an emergency appointment for a snake on Easter Sunday? Trust me, it won't happen anywhere else! We were in a panic for our king snake who was knotted up and biting himself and they got us in within two hours of calling. The doctor was incredible and very knowledgable. I was a bit concerned because we've never had to take EJ in before and weren't sure what to expect, but the vet (Dr. Johnson?) handled him like a pro. We were seen quickly and didn't have to wait long for anything. read more

I had countless reptiles as a child and now that I'm a "responsible"adult, I went ahead and bought a 3 year old bearded dragon. Being the light of my life, I wanted to get him checked out and stumbled upon Arizona Exotic Animal Hospital thanks to my good friend Yelp. Even though this is quite the drive for me and I have to pack up my covered wagon in advance, it's so worth it. The hospital itself is very easy to find and has ample parking. Setting up the wellness appointment was easy enough and checking in was painless. I was sent to the exam room and I'd like to note that they keep it warm so my decision to wear a sweater was regrettable. A tech came in to gather information on my dragon and was kind enough to take a look at my supplements. Being a new "mom" I was anxious about him getting the right nutrition. Come to find out, the multivitamin I was sold by the reptile shop I purchased him at had a component he couldn't digest. SO thankful I brought them in! They had a product available that was suitable for my beardie and affordable. The doctor came in with a student and did a "head to tail" exam. They were both very thorough and explained what they were looking for in detail. My dragon was taken for some routine tests and that wrapped up my visit. Checking out was quick and I was even offered a discount for being a student. I was given a two page summary of the visit, a description of the tests and what they look for, and general information on care. Super impressed with this vet and this is without a doubt my go to for care for my scaley baby. read more

DO NOT BRING YOUR FERRETS HERE! I had very disheartening experience with the Arizona Exotic Hospital in Mesa. My ferret ended up passing due to the negligence and ill advice I received from this animal hospital. My ferret had experienced a seizure late one night, so I reached out to the Arizona Exotic Animal Hospital. I was advised to email a video of my ferret to show what is going on. In the video, it showed my ferret screaming out in pain and repeatedly jerking, signs of a seizure. I received a call back after the video was reviewed. I was told "It was not a seizure, but it was concerning" and to just wait and make an appointment for next day. I stressed that I was very concerned and I did want to bring him in that night. But, I was advised to just give him some food and water, and just wait till the next day. They stated that he would be okay till then and I should start to get regular blood work done on him. So I did what I was told, I waited... The next day I went to check on him, he was cold and lifeless. He passed away that night. It turned out that my ferret was experiencing a seizure and he should have been stabilized that night. I verified with my regular veterinarian on the matter. His death could have been prevented. I reached out to the Arizona Exotic Animal Hospital regarding the situation. I was contacted and told they were going to investigate the situation and get back to me. However, not much came out of this investigation and they were not willing to do a complimentary cremation for me This was a very unfortunate situation and could have been prevented. A very disappointing experience. read more

These people are absolute THIEVES! Our local vet & friend could not see our bunny so we brought her here for a case of Snuffles (common bunny congestion). We clearly love our bunny which they used to their advantage and inflated the price astronomically. Their first option was to allow them to do some x-rays on her and then treat her for $1700, but they strongly suggested we leave her overnight for $3000. To put it in perspective, I just had a hysterectomy and my out-of-pocket cost was less than $3000! We are fortunate to have friends who are veterinarians who let us know this is completely out of line and not to pay it. We ended up with a $260 bill which included her exam, emergency visit fee, and one anabiotic (initially they had suggested five antibiotics). If you can avoid this place- do it! If you can't, do NOT allow them to manipulate you into paying for unnecessary care at outrageous prices. The owner of this veterinary practice and the veterinarians should be absolutely ashamed of themselves for operating in such a way. Capitalizing on the emotions of pet lovers who would do anything for their sick animal is nothing short of disgusting and disgraceful. read more

I will not be returning to this vet! This is a bummer because I liked Dr. Lamb, who saw my rabbit but charging a $50 late few for being late 11 mins is ridiculous! I understand $15-20 but $50 is as much as the appointment was. read more

At first I thought I was ridiculous for taking my duck to a vet but I needed to figure out what was wrong and if it would affect my whole flock. The staff was amazing, knowledgeable, and within one dose of the medication, my duck was walking again....awkwardly and spastic but it was progress. I didn't feel pressure to spend more money on the livestock animal than I had planned to. They gave me multiple solutions to ensure I made an informed decision and luckily it was the right one. read more

Arrived at the hospital at 1:45pm for a scheduled 2pm appointment. We waited in the waiting area for 45 minutes before being shown to our room. They obviously don't clean their rooms between patients because we had to ask them to clean the room due to too many bird feathers and what looked like human hair floating around. The doctor finally walked in an hour after the appointment time. She was nice and explained things to me, but then told me they'd get me an estimate and that took another 20 minutes. The gentleman that walked in didn't explain things well and something I thought would be $19.99 was that price per minute. Thankfully I was only charged x3 even though they had my gecko for another hour. By the time we left we had been there for 2 hours and 45 minutes. Believe me save your time and go to another clinic. I'm a veterinary technician and will never go back myself! read more

Unfortunately, I took my bearded dragon here a couple weeks ago, paid almost a couple hundred for them to make me wait in my car for a couple hours and tell me she was completely healthy and in great condition. Sadly, she passed away yesterday from what I believe to be mouth rot. Called them today and asked if there's any reimbursement they could offer since this would've been avoided if they caught it and did what I paid them to.. they said all I can do is pay them for an autopsy and that was all. I'll miss my bearded dragon forever. read more

Very knowledgeable about exotic birds. I have a sun conure, the vet helped us! :)

I had to find this hospital out of an animal emergency, which is never how you want to have to find a provider. I was so blown away by the care my bunny was provided. Everyone was so kind- from reception, to nurses, to the doctor. All my questions were answered and I felt really comfortable with the care provided. Everyone was kind and communicative, and really truly seemed to care about the needs of the animals. read more

DO NOT WASTE YOUR MONEY HERE!!! I am mind blown and their prices and how much they have jipped me. My husband and I have brought out bunnies here a couple of times. My first time we spent $300 for a Medical exam for our Holland lop, experience was okay but the appointment was about 2.5 hours long just to check on my bunny. 7 months later I bring in my other bunny for fleas and spent another $300, they told us that the appointment would only be 30 min long and my husband was here for over 2 hours. 1 week later I bring my other bunny in to get her vaccinated since last week they told us the pricing which was $57 so I show up and the vet comes in with an attitude and just checked her eyes, butt, and mouth (I know my bunny is fine and healthy I only came for the vaccine) the vet leaves and the front desk lady comes in and tells me that the exam (2min check up from the vet) was $68.. plus the $57 for vaccine. She told me after After 9months they have to charge $68 for the wellness exam.. I told her it's been 7 months since she got checked so it didn't make sense why I am being charged more for something I didn't even come in to get! I know my bunny is healthy I just neeWe talked prices with them last week and they never told us that they charge for every-time your animal comes in! You would think they would have mentioned it before or while scheduling. read more

I brought my hedgehog to see Dr. Taylor Lewis numerous times because my hedgehog was having extremely odd symptoms. I brought her three times about the same symptoms, and Dr. Taylor Lewis would write it off as nothing serious and sent me on my way with doing almost nothing and prescribing one medication that didn't do a thing for my hedgehog. I would send emails asking about food diet changes and other questions and almost got no help and saw no improvement with my hedgehog. I finally went to another vet who found a tumor, more than one, and all of her internal organs were enlarged. We had no choice, but to put her down so she wouldn't suffer anymore than she already was. I don't know if anything would have changed if Dr. Taylor Lewis had found the tumors early on or if she would still be gone today, but the fact that she managed to miss it when the other vet could palpate and feel the tumor because it was so large makes me question her abilities and if she even cares about any animals at all. I would not recommend bringing your pet to this place if they're showing odd symptoms because it could be cancer and you may lose your pet because this vet won't care to find out what's wrong. read more

I am in tears... After an emergency with my budgie, this is the first night in months I've ever seen her sleep this soundly... Small birds can be especially difficult for vets, but Stephanie Howrtiz was able to quickly de-escalate Gales symptoms, and the nurses and receptionist were very accommodating, being able to see us so last minute. Gale had been wheezing ever since I adopted her from the Arizona bird store. Some nights it kept me up, but she'd still eat, and drink, and sing. Owning exotic animals, everyone knows all too well, that by the time they show symptoms it's already too late. The wheezing persisted for months, some days worse than others, and despite the fact it bothered me every day, everyone, EVERYONE, who examined her said she was fine. Finally this afternoon, when I came home Gale was slouched over her perch. She was limp in my hand and gasping for air. After previous experiences, at first I couldn't even move because I was afraid she'd die as soon as I touched her. But the worst thing you can do as an owner is panic and expect the worse. Me and my dad got in the car immediately, and the first office we called wouldn't take her as they were about to close. But they pointed us to here, and the fastest way to get your animal treated is not to freak out and be clear and efficient. If you stay calm, your baby stays calm too. Although I wanted to cry and scream... thank god their answering machine didn't take TOO long... They only needed some basic information over the phone, and were gentle as they immediately took her away. I was able to fill out the rest as I was waiting in the lobby. Stephanie understood she needed to work on Gale little by little, and although she only told me that (as I hadn't been in the room) it held true when I got her back, and saw she was a little tired and disheveled sure, but not slumped over or ready to pass out. Stephanie told me everything that she saw and noted about Gale, and was able to walk me through where to start, and what to focus on after she improved. A nurse was also there to show me what they could do to treat her, Antibiotics they'd give, and how much everything was going to cost too. He was super cool, but I didn't catch his name tag unfortunately. Anyways when I got home, I spent an hour deep cleaning my birds cages, from their toys, to the bars and trays. Another two hours, I just sat there and stared at them, looking out for any little sneeze. Finally I calmed down enough to at least get up to get some water. But when I came back to my room I noticed something for the first time ever. It was silent. Gale wasn't wheezing, or gagging, or shuffling. She was sleeping soundly. I'd never seen her so comfortable before... and now I'm crying about it. To be a vet, the pain is excruciating when you can't save everyone. But for the ones you do, or at least make a little easier, I hope you understand how important it is to us. read more

Exotic Pet Vets - Veterinarians Near Me - Mesa, Arizona

These people are not concerned about your fur babies well being. They are only concerned about making a profit. Two weeks ago, we took an ill ferret in for treatment as our regular vet was unavailable. They said he had a fever, recommended antibiotics and sub-q fluids. He was eating and drinking fine with no sign of dehydration. While I didn't feel the sub-q was necessary, the quoted price was reasonable and it was precautionary so I agreed. When we went to check out, the price they charged was remarkably higher. Upon further research his "fever" was actually on the high side of normal for a ferret, not a fever at all. This left us feeling the recommended treatment was excessive and the difference in cost simply a means to extort more money. After numerous attempts to contact the manager, Mark Hamilton, I figured it was a lost cause and simply determined I would not use this vet again. This morning however, I received emails from them stating each of our other ferrets are due for immunizations. Other than their names, I had provided no information about the rest of my fur babies. The knowledge of my ferrets history those emails implied renewed my frustration with them so I called to address my concerns and have them remove me from their spam notifications. They explained my regular vet sent them the records. I asked to speak with Mark and was placed on hold. At holding for 10 minutes my husband called from his phone. He too was placed on hold. After holding another 10 minutes they called me, while I was still holding, to say he had gone to lunch! I called my regular vet to verify when the shots are due. Their shots are current and not due until July. My vet expressed concern because these yahoos sent them noticed that I had requested them send their records as I was transferring from my vet to these boneheads! I authorized them to send the records for that visit to my vet. I never indicated the reverse and made it clear with the pricing fiasco they would NOT be seeing us again! I have 7 dogs, 6 cats, 4 ferrets, and three parakeets. I have a well established relationship with my vet. The ONLY reason I took him to these people is because my ferret vet was unavailable that day. I would sooner take them to someone who has no experience with ferrets than take them back here. I'm appalled by their business practice, professionalism and lack of basic common courtesy. I would not recommend them if they were the only vet in town. read more

I would not recommend this clinic. They care more about money than the health of your pet. My husband drove 50 minutes a week ago for our sweet hamster to be seen for an absess. The initial visit was $100. During our first appointment we were informed that she would need surgery that would range from $700 to $1,200. Her absess popped just a couple days after her appointment, leaving a big hole with pus and blood in her chest. We immediately made another appointment that was 2 days later. My husband drove another 50 minutes there, thinking he was 15 minutes early for an appointment at 3, only to be informed the appointment was at 2:30 and he was 15 minutes late. They took our initial $50 deposit for a late fee, and said we'd need to pay them another $65 for her to be seen. They did not even glance at her knowing that she had a ruptured absess. We spent $150 only to see that the clinic does not actually care about the well-being of their patients. read more

Exotic Pet Vets - Our pet hamster with an absess before and after it ruptured. - Veterinarians Near Me - Mesa, Arizona

I called Arizona Exotic Animal Hospital for an appointment for my 42 year old Amazon parrot that was sneezing for a couple of weeks. Had to leave as message as no one answered. Gave up waiting for call back and called them again about six hours later and got an appointment for a week later. Went to Arizona Exotic Animal Hospital and told their "Bird Doctor" that my bird was eating fine but had been sneezing and was sleeping more than usual. She examined my bird and found lungs clear but have nasal discharge. She recommended: MEDICATIONS TO GO HOME: Enrofloxacin (antibiotic by mouth) Meloxicam (non-steroidal anti-inflammatory by mouth) for two weeks She asked if I wanted her to obtained samples from his choana for culture and sensitivity testing and I said yes. I gave bird medications in morning and at night for nine days when vet called with culture results. I told here my bird was eating and acting normally but was not 100% because I did hear him sneeze a couple times since giving the Enrofloxacin Meloxicam She Recommended MEDICATIONS TO GO HOME: Enrofloxacin (antibiotic by mouth) - continue for another 14 days Nystatin (antifungal by mouth) - 7 day course Meloxicam - DISCONTINUE I waited till night to give the Nystatin (antifungal by mouth) as I had already given the bird his medications in the morning. At 7:00 pm I gave the Enrofloxacin, as I had for almost two weeks, along with the first dose of Nystatin by mouth. At 5:00 am I found bird at bottom of cage unable to breathe. I took him out of cage, he was cold to touch; I held him till he gasped his last breath and died. I sent info by email to Arizona Exotic Animal Hospital and when they opened I got a call from the receptionist, not the "Bird Doctor" and the receptionist gave their condolences and that she checked with the "Bird Doctor" and the "Bird Doctor" said new medicine did not kill the bird and then the receptionist, to ad insult to injury, said they do cremations! The Enrofloxacin had all but cured my bird except for a sneeze once or twice a week but one dose of Nystatin and my bird died within 12 hours. I told Arizona Exotic Animal Hospital what had happened so they would not kill another bird this way but I am sure nothing will change. I have only dealt Arizona Exotic Animal Hospital with a bird but I certainly do not recommend taking a bird to Arizona Exotic Animal Hospital. I suggest finding a real Bird Veterinarian that deals with birds instead of taking you bird to Arizona Exotic Animal Hospital. read more

AZ Exotic Pet Animal Hospital in Phoenix location was a very fair experience. The technician came into the room and did not even introduce herself - I HAD to ask, "Are you the Dr.?" I took my parakeet in for what they diagnosed as an upper respiratory infection. They claimed she was chronically ill, near death. They wanted me to pay $800 some odd $$ for her to spend the night there and for the total bill. I told them no, I will take care of her at home. The visit was $65 - and they charged me another $27. to weigh her! Shouldn't this be included in the $65??!! I ended up paying $293. My bird WAS NOT chronically ill, and healed fine at home. The receptionist was supposed to make a follow-up appt. when we left, and did not. I will not be back to this rip-off joint. I resent being lied to and ripped off. Save yourself a trip and go else-where. read more

The worst vet clinic I have ever been to. I have 10 animals currently, i foster and have had up to 23 at a time before. I work closely with vet clinics. This clinic has not only been the most expensive one, but their customer service is terrible. I had my roommate take one of my ferrets to get her dental cleaning done today. They tried to charge me like a $15 fee to use my card over the phone, which I have never had before. I rarely am the one that takes the animals to the vet, so I pay over the phone all the time. I asked them why they don't have the fee on their website and they said "we don't feel the need to advertise it". I talked to the manager (Mark) telling him I am sick and can't leave my house. After going back and forth, instead of apologizing or waiving the fee, he instead told me he would just cancel my appointment and not to bring her (she was already there!) Horrible people. I have never had an animal turned down anywhere before. I have never had a vet try to charge me some crazy phone fee either. They're incredibly expensive and the manager was so rude. I am not usually one to dispute anything or talk to managers, but HIDDEN FEES ARE NOT OKAY! With so many other vet clinics around, you're better off going somewhere else. I've had great experiences in all the other places I've gone to! Save yourself the money and time and go to a vet that actually cares about your animal's wellbeing instead of making money off of you. read more

I have never had an exotic animal before, so when I got my pet bunny I did a lot of research and found this place. To be honest, there weren't many reviews with bunnies so I was a little hesitant, but they seemed good in their reviews so I proceeded. I have taken my bunny here three times, the first time was his first check up, and he ended up having coccidia. They were very helpful and provided me with all the necessary medication to treat him, and even gave me a student discount. I was very nervous, but they even called me and checked up with me a day after my appointment to see how we were doing and if I had any questions about his treatment. A week later I brought in their fecal sample, and they contacted me the same day to let me know the treatment worked! The next appointment I was checking to see if he was ready to be neutered and was sexually matured, and had some questions about some hair loss. Once again they reassured me and answered all my questions, and then scheduled me for his neuter appointment a week later. I took him in to get neutered and once again, they were fantastic. I did a lot of research on bunnies being neutered since you need a rabbit savvy vet, and what they did aligned with everything outlined on rabbit.org. They sent me home with post op instructions, and even demonstrated how to give him his medicine. He healed well and had no issues, rabbits are small animals and need a knowledgeable vet, and based on his healing they clearly did an impeccable job. I am beyond happy with their service and will always take my bunny here read more

Exotic Pet Vets - My bunny - Veterinarians Near Me - Mesa, Arizona

We brought our daughter's hedgehog, Pickles, in to have a health check and get her nails clipped. The desk staff was friendly and helpful, the vet tech was friendly and thorough with taking her history down, and handled her gently to get her weight. Dr Chen was very patient with her, let her get comfortable with her so she could examine her, and gave her a very thorough exam. The Dr answered all of our questions as new hedgehog owners. She had to be sedated for her nail trim, and they kept her warm in an incubator until she woke up enough to safely travel back home. We were very impressed with this Dr and the office. Never felt rushed and our hedgehog seemed to trust the Dr, which says a lot. Very good experience. read more

They were so friendly and very thorough when it came to treating my hedgehog, Pokey. Recently, Pokey had to be put down (he had cancer) and they were very sensitive and compassionate throughout that process as well. They even sent me home with his footprints so I can have a little memorial of him. I will definitely recommend them to anyone I can. read more

Exotic Pet Vets - Pokey's footprints provided by AEAH post-euthanasia - Veterinarians Near Me - Mesa, Arizona

Extremely kind and compassionate. It was difficult finding an office that is knowledgeable about pet chickens and we were so lucky to have come here. Dr. Lamb and the entire staff were so accomodating, calm, and caring in our emergency visit. Their care and sympathy was absoultely wonderful and they truly helped us in a time of need. read more

Bunny parents - please do not go to this vet. I try to avoid going here as much as possible since they do not understand proper bunny care, which is crazy considering they are an emergency exotic animal clinic. I started taking my sweet girl here a couple of years ago, and the vet tech in charge of her regular ear cleanings (she was unable to clean them herself due to hind leg paralysis) made her bleed her was so rough with her. She was not the same for several weeks after that, and that was when my partner and I decided to transfer vets. Unfortunately, she was showing signs of GI stasis one night and this vet was the only one that was available so we had to go here. They kept my girl overnight but did not check her for a liver lobe torsion (by looking at her liver values) nor did they give her any medication to stimulate gut motility. They only gave her laser therapy to stimulate blood flow, along with anti-inflammatory medication and a mild sedative for pain. I was sent home the next day on meloxicam and critical care, however, my girl did not make it through the night. I asked the vet why she was still appearing lethargic and not fully herself, and I should have trusted my gut more and pushed for her to stay. They only collected blood for a CBC and the results were not ready in time before my girl passed away. I believe that more should and could have been done for her. GI stasis occurred in one of my other bunnies recently and he made it through with gut motility medication. We were also monitoring his liver enzymes for a liver lobe torsion since the signs/symptoms are similar to that of stasis, and I can't help but feel like my girl would be here still if they had done this. We paid $1,600 for an emergency vet bill that came with inadequate care and left my girl suffering when she shouldn't have, and I really believe that her death could have been prevented. If you have a bunny, please go to Little Critters Veterinary Hospital - Dr. Pat is the best and they actually know what it takes to have high-quality bunny care. read more

I had a great experience! First time here and the staff made me feel at home. Treated my bird great. The ONLY issue was the wait while in the room. Waiting for results, waiting for medicine. However I get they were busy! I appreciated the call back next day to check on how my bird is doing and see if I had any follow up questions. read more

Exotic Pet Vets - My baby! - Veterinarians Near Me - Mesa, Arizona