We used Jared as a salesman and he was great, worked with us on trade in and was laid back and…read morepleasant to work with. Great rates and prices. would definitely suggest them for any future purchases.

I just completed my purchase of 2023 Ford Mustang…read more Brian, Kip and Zach were OUTSTANDING!!

My son was driving my 2006 Dodge Ram 2500 from Vancouver, Wa. to Gig Harbor and the water pump went…read moreout in Lakewood. He limped it to Tacoma Dodge the day before Thanksgiving 2022. The service time to fix the problem, and their communication were top notch. I was assigned a representative (Mikayla) who contacted me with all the estimates, and responded quickly to a voice mail I left her. The work was done several days before I could travel from Vancouver to pick it up. When I arrived at the train station in Tacoma, (in the process of Googling the address of Tacoma Dodge), I saw the yelp rating was less than ideal. I read comment after comment of mad people who had had a bad experience. (I don't think people with good experiences are as motivated to get on Yelp. So, I'm here to balance it out). They are in an industry where parts can be scarce, and it's obvious they are always busy working on someone's valuable possession. I would encourage every customer to post about their experience good, bad, or in between.

Possibly a SCAMMER!?!?!! Today I showed up for my oil change at Tacoma Dodge Chrysler Jeep. I own a…read morebrand new Olive Jeep Gladiator. It's barely two years old and I know for an expensive fact that I still qualify for the "free oil change". When I arrived ( in a good mood ) because I just finished vet school and I own a beautiful Jeep. When I arrive this "Tammy" older lady with a bunch of tattoos lets me know right away that it'll be $160 + $13 if I want my tires rotated. I told her that's not possible it's still under warranty. She makes me question my REALITY. Like what? I got really upset and annoyed how could the dealer all of a sudden decide to charge for an oil change??? After I started to defend my warranty ... All of a sudden she noticed it has a warranty. First she quotes me $160 + $13. But once she noticed that I am actually aware of my warranty she "drops it". Maybe don't quote people $160 until you look up their warranty. Think and read before opening your mouth. Then!! When I actually stood up for myself! She had the nerve to say " I don't like your attitude with me " ... Like!! Lady!!! You just tried to pocket $160. If I was loaded with cash and rich and didn't care - I could have easily just given her $160 cash or ran my card. And she. Would be $160 richer. BEWARE! - her name is Tammy Kalista -

Great customer service, definitely a cut above the competition from what I've experienced in the…read moreTacoma area. Jerry and especially Anthony were extremely welcoming, and patient with my inexperience when buying from a dealer. I believe that is deserving of a 5 star experience by itself. As for the car pricing and quality, only time will tell its worth; I have high expectations from its Toyota make and car history however so I'll leave the second half pending for now.

Everything went well I'm out of state so I needed a lot of information upfront to make sure that…read moreeverything was great with the car that I was looking at and it was Amanda and Tony provided great videos and information. The owner JT and the manager Zeke were helpful also Tony. My salesman had the car gassed up and cleaned up and ready to test drive when I got there and we drove as far as we needed to to make sure everything was good Jordan who handles the paperwork is super efficient. Very clear with how all of the paperwork fits together. I bought a lot of cars. Nobody's organized it as fast as he does. I'm super happy with my new purchase

Traveled 1500 miles 1 way to purchase a car that was that was wrecked In front ! The way they put…read moreit back together, was purely an amateur job , body lines were horrible on the front end mismatch paint don't waste your time with these guys, salesman look like he just crawled out of a hole ...

I was in need of a reliable vehicle since my pickup Broke down on way to work at my new job only 3…read moremonths in.. Anyway Daniel hooked me up with a 2016 Volkswagen Passat and I have been loving it every since. That was March 2020 and my wife and I still love it. Get a lot of compliments too! If I or any of my friends need a vehicle I highly recommend EXPO AUTO and Daniel !!!

I had a great experience dealing with Nino Sabanagic. Purchased a sweet 2024 Mazda CX5. Low miles…read moreand very clean auto. I would recommend this auto dealership. Great choices for almost anyone. Thank you all DB Hill

I came in to GT Auto because I kept getting things in the mail saying I qualify for the vehicle…read morethat I wish to purchase but when I got there I couldn't get the vehicle that I want the person that was handling me his name was Troy Troy told me that I qualify for a vehicle the vehicle was a 2014 Honda Civic I didn't want the car and I didn't want to do the deal Troy insured me that this is a program that he's got going on if follow through with this program you will establish credit the program was to make six payments for 6 months of $355 come back after 6 months and I'll put you in the vehicle that you like. I came back to talk to Troy on the 4th month explain to him that I was getting letters from the bank my principal was up to $785 Troy told me don't worry about paying on the principal. Just make your payments on time for 6 months come back and see me just make your regular payments don't worry about the principal. So am I six payment I came in to talk to a salesman named Tony Tony told me that my credit score is high enough for a 2019 BMW X5 m50i. Tony runs my credit comes back and tell me that I need 4,500 down to make the deal.I asked why he said I still owe on the Honda I told him what Troy said to me he said I'm sorry you was told that but until you come up with $4,500 I can't do nothing for you my total loan $15,800 they added on gap insurance and car theft just to get more money for their deal not happy I recommend going somewhere else for a vehicle these people are bad business. I'm over the fact that I got stuck with a car that wasn't what I desire but it's the fact that I got lied to just so he can make a sale plus add features that I didn't need to get more money out of me I was done wrong and taking advantage of I've always purchased a car through private or in-house my first time dealing with GT Auto bad experience.

Went here to view and test drive a vehicle today. Craig Wilson assisted us and was fantastic. Have…read moreto say it was one of the best customer service and car dealership experiences we've had, whether or not we end up purchasing, and we've purchased quite a few times. Great cars, all appeared well cared for, and a low pressure atmosphere that was frankly so refreshing and rare. Highly recommend Craig and Gene Pankey if you're in the market. Thank you!

Painful process…read more The car I was interested in still needed some work but they allowed me to come in and test drive and were very pushy that I should buy the car. When I asked if I could put down a payment to reserve the car with the hopes they would fix it that week I was told they would just sell it to someone else. Ended up taking 5 days to get the car back during repairs. Was never offered a rental car or any alternative local mechanics. Asked my sales person if there was anything they could do and was told to talk to the mechanic and that the boss would call me. Never got a call. Had to drive 2 hours with a friend to pick the car up since I'm not local which was frustrating. Overall not a great buying experience would not recommend buying anything here that's not fully ready to drive off the lot. That being said they did do the repairs and the car seems to be running well. Will come and update this review in 8 months or so with how the car is doing.

From the first moment we stepped in to Toyota of Tacoma to put the reserve down on our Grand…read moreHighlander, we felt very welcome and like family. We live in Sammamish, so Tacoma wasn't the first place we thought of looking. However, after we went for a visit, I can't imagine going anywhere else. We worked with Kylee, Anthony, Bob and Kerry and all were absolutely incredible to work with and so friendly. The low-pressure, family-type atmosphere throughout the whole process made this dealership stand out from any we've ever worked with in the past. The buying process was very smooth and they were able to find me a rate that beat anything else I could find. Regardless of the drive time, Toyota Of Tacoma will be where we continue to visit when in the market for another vehicle.

I had a worst experience with this dealership…read more I understand that an initial trade-in estimate is not a final offer, and I knew the value could change after the vehicle was inspected. However, I made the long drive to the dealership because I reasonably expected the final offer to be somewhere close to the estimate I was given. After arriving, I waited for over 90 minutes, only to receive an offer that was about 35% lower than what I had been told. When I questioned the huge difference, the salesperson immediately admitted that he had mixed up my information with another customer's. There wasn't even a moment of hesitation. What bothers me most isn't that a mistake was made--everyone makes mistakes. It's that the mistake was never corrected before I made the trip. If my information had already been mixed up, why wasn't I contacted before I drove all the way to the dealership and spent over an hour and a half waiting? To make matters worse, there was no sincere apology or acknowledgment that my time had been wasted. I understand that this is a large dealership and you probably have no shortage of customers, but customers also have choices. I wasn't asking anyone to do me a favor--I came because I relied on the information your staff provided. This is not the level of professionalism, communication, or respect for a customer's time that I would expect from a Toyota dealership. I hope the dealership improves its internal communication and treats future customers with the honesty and respect they deserve.

I had an excellent car-buying experience from start to finish! They took the time to walk me…read morethrough every option, and answer all of my questions. This is exactly how a dealership should operate - transparent, fair pricing, I am completely happy!! Thank you AutoLane!

Had a great experience with no trouble. Alex made our experience nice and smooth. Easy to talk too…read moreand really friendly in so many level. I would Definitely recommend him for any car of your choice