I was in a bad car accident and needed a MRI. The Bellflower location was so nice and patient with me. The front desk person even helped me fill out my paperwork because the techs were ready to start my MRI upon arrival. The location was clean and very friendly. I will recommend the Bellflower location to all. Thank you for taking great care of me read more

The staff members are really nice and very attentive Dr. Raj was so patient and understanding with me he accommodated me as much as possible with my MRI procedure. I highly recommend this facility. read more

I was referred here by my dr. I was very anxious about getting an MRI but found out this place has the open one that you sit in. While I'm not fond of sitting perfectly still as required, I was able to relax to get through the test. I took one star off for the cold air. It was too chilly in there. Staff was helpful, I was able to get a warm cup of coffee while waiting. All in all, a pleasant experience. read more

Terrible service those no reason for appointment they don't honor your appointments time been here two hours still waiting

Called me a day a head of my appt and asked me to come in "now" with in a hour. I decided to go got there 15 mins early as they INSISTED! And i sat over 1 hour in the waiting room. They obviously called me a day ahead of my appt to not have me come in on a Saturday. I came in a day early at the drop of a dime! (Very unprofessional to even ask someone to do that when they schedule a week out). But figured since i have a appt it wouldn't be much wait. And for what ? To have me sit and wait over a hour and 45 mins! Absolutely ridiculous to have someone make appt and your place of business cant even commit to their own times! read more

I had to use this facility because its one of the only flex MRI locations close to my home. And by close, I mean a 45 minute drive. My first appointment was scheduled for 8am... on a Saturday...- they told me to arrive early for paperwork. So I arrive at 7:30am, only to find their gates closed and locked. I tried calling, no response. Call again, no response. Wait until 8:30am, still gates weren't open so I drove home. PISSED! I get a call a few hours later saying that I missed my appointment and they wanted to know how I'd like to take care of the "fee" I'd incurred from not attending or cancelling on time. At this point I wanted to lose it on the phone, but I explained the situation and against my better judgement rescheduled. Ok, now attempt number 2 of driving to Bellflower for the flex MRI. I arrive early as instructed, this time the gates were open. So far so good. Then I fill out my paperwork and wait almost an hour to be taken back to the MRI. When I get back there they had a tech who wasn't use to working in the Bellflower facility, however he calmed my nerves and even put on a movie for me to watch during the procedure. All was going well until the MRI "manager" or whatever term you'd like to give the RUDE woman overseeing the techs work came in. She pushed me around and was rushed and running around. Absolutely zero respect for my body or personal space. I felt terrible for the staff having to work with her. I'd NEVER recommend this place to anyone. I even told my Doctor who referred me and I don't believe he intends to send patients there in the future. Save yourself, go somewhere else. read more

The staff is very friendly and professional and made me feel welcome and Miriam help me feel comfortable in the closed in MRI machine.

This place has another location, but I'm glad I chose this one. All of the staff was very nice. I was scheduled for 2 MRIs, I got one done in an open seating type of thing and the other in the standard MRI machine. There was a bit of a wait, but I was in no rush. The staff also did a great job communicating with me my wait time. I arrived a little before 11, and was done with my appointment by about 12:30. No complaints. Very efficient office. Oh, and also a plus that my Hard copy was given to me right away :) read more

Kathy was very welcoming and answered all my questions. I was brought to the back for my MRI shortly after filling out my paperwork. Kathy and the technician made it an overall pleasant experience. Thank you. read more

I had an MRI done this morning. I was so scared. I was crying. Brianna put me at ease. She stayed with me . She made me comfortable. There were two other techs but I can't remember their names. They were just as amazing. Thank you all. I'm sorry I was a mess!!!!! read more

Don't waste your time, literally! I was fighting them for 3 wks to try & get an appointment and they kept lying saying they didn't have the authorization which was bullshit because it was approved 2 wks ago & i have had it in my hand for 1 wk. when I was able to speak to a supervisor about finally getting scheduled they say "you're out of network ". Thanks, i could've gotten this done by a competent company by now. read more

Could I have had a better experience! Luis at the front desk was so helpful! He displayed great manners and customer services. We are like the same age and he was calling me ma'am. Okay some women are funky about that but it didn't matter to him if I was older or younger, he showed me respect as a person! Thanks to his mom, he is great worker! My radiology tech, Gloria, was super sweet. She made sure I had my buds in correctly, covered me with a blanket, she was just awesome. From the moment I walked in to the time my study was completed I was assisted and felt very comfortable. I didn't even need to ask for the imaging disc. It's part of their protocol to give it to the patient before leaving. Like HELLO! Thank you! On top of the fact that they got me in same day in a matter of an hour or so. I was thoroughly impressed and would recommend this location to anyone! read more

Great service, thought this was going to take about two hours but as soon as I came in they had everything ready for me. Thank you Expert MRI. read more

The staffs there are very nice made me feel very comfortable considering it was my first MRI ever. I was in and out in an hour.

If an organization wants to know how NOT to treat a patient with care, this is the place to go! While knowing that you have 1 hour driving each way to get to your appointment, they schedule 2 different appointments 1 week apart. When asked why, first they said it is the only way insurance will pay us. Then when asked again a different day, they said it is our "protocol". Long story short, they made the 3 areas for MRI in same appointment. After going to the appointment, nobody thinks to offer sponge plugs for ears so you hear obnoxious and loud clanging for a whole hour. There us a foot stool for shorter people, never mind, even though you are tall, they will have your feet on it with the knees bent fir a full hour! The time comes for an injection for a "contrast MRI". The person who usually gives it clocks out and leaves a "student" to do the job. Not knowing what she is doing, she pokes painfully a couple of times claiming that her needle bent and could only poke legally 2 times. So they sent me home with yet another appointment the following morning (2 hours driving). They got me to go 2 times! Ronnie, the technician, was very professional and caring while performing the injection within a minute painlessly and efficiently, with one try!!! read more

I have spent days, not hours, getting a proper appointment for my husband for upright MRI. The right hand doesn't know what the left hand is doing! First, they booked 2 appointments 1 week apart, breaking up an MRI of the brain from an MRI of the ear canal. They first said because insurance will not pay otherwise. Then they said it is our "Protocol " without any reasoning. They did not know a certain CPT code refers to the brain AND ear canal. This was something anyone can Google and find out. They failed to do that. They advised me to get an authorization from my insurance company for MRI of ear canal. Lots of calls goi g back and forth, their supervisor is either on a lunch break or in a meeting. They assumed the referring doctor's office is HOI going inform me that brain and ear canal can be done in one appointment without them informing me of same(so I know everyone is on the same page before having my husband drive 1 hour and 10 minutes each way. After finally talking to a supervisor, she claimed their "protocol" is because the whole appointment may take a full hour! I told her that does not work for us! She did apologize for any inconvenience however I am so frustrated that this whole process has taken a whole year!! We had to reschedule today's appointment based on lack of information that we are on the same page for another week!!! read more

No parking what so ever! the lot is always completely full and the only area that has any parking is the staff parking! Ridiculous! And they have a for sale sign on some ugly car that looks like it has been sitting there for years !!! And it's next to the DMV !! Good luck finding parking !!! read more

I called Expert MRI to make an appointment and Denise was very accommodating. There was a cancellation on the same day that I called, and Denise reached out to me to ask if I was available. I wasn't available that day but Denise said we can schedule you for 7am the next morning which I accepted. I arrived and met with Catalina who was very helpful and polite. My MRI technician made me feel very comfortable and she also explained step by step what was going to take place. My technician also communicated through speaker to check on my comfort level, as well as to let me know how much time I had left in the machine. I'm sorry that I don't remember my technician's name but big thanks to Expert MRI, Bellflower, California. Sandra S. read more

I never got a call back from scheduling. You would think as a professional courtesy (RN across the hall) it would have been timely as I dropped my orders off at the mission Viejo office. I had to go somewhere else since this was not a timely process. read more

My experience here was the best service I've had in a long time. From the receptionist who offer be coffee took my paperwork, and the young ladies who helped me throughout my time there everyone was so polite, respectful and courteous. The supervisor set's the perfect example she was as fantastic as her staff, and the entire office was clean. I highly recommend this place to anyone who wants a open MRI. read more

I was referred here after I got into a car accident. When the receptionist initially called me I told her I had to check my schedule and I would call back. I'm a student and I work. A few went by and this office called my 2x a day for about a week. I called back this morning at 8am and an appointment was made for me the same day at 6:40pm. As a new patient and not wanting to be late, I decided to arrive at the office early (5:35pm). When I arrived I was given new patient paperwork and I submitted it within 15 minutes. There were 4 other people in the lobby waiting to be seen. After about an hour of me sitting there a man asked when he would be seen because he had already been there for over an hour. His appointment was at 5pm. The receptionist said it would be 10-15 minutes. But that time came and gone. At now 7pm I told the receptionist to cancel my appointment. He now apologized and said they only had one technician available. This seems to be a habit here because looking at reviews several people have had this same problem. There were 4 people ahead of me and there was no way we all were going to be seen. They could have at least called us and asked us to reschedule for them instead of having us waste our time. I DO NOT RECOMMEND THIS PLACE TO ANYONE! A total waste of time. Due avoid at all cost. Will be trying to get a different referral for MRI. They are everything short of Expert read more

Great experience today at expert mri before I walking in I was very nervous but once I went back everything was explained to me about what would happen step by step which made my anxiety much better thanks again read more

They do open MRI for claustrophobics. I had a wonderful experience. The staff is awesome and the service was great. I definitely recommend them to anyone... read more

The team they have here are phenomenal. Polite, friendly staff and a speedy job getting in and out. Very happy with my experience here! Would definitely recommend Expert MRI to anyone else searching for a professional imaging center. read more

Had a mri of my neck today. I was greeted right away by Caty at the front desk. She was so nice and helpful.. walked me through evey step of what was going to happen. After virtually no wait at all, i was brought to the back where i met Greg. He was the tech that performed the exam. So polite and also very nice. Explained everything so thoroughly! They made me feel comfortable the whole time. Everything went smoothly, i was finished in 30 minutes from walking in to walking out. I was given a CD with the images on it so mu Dr can look at them as well. Thank you Expert MRI staff... especially Caty and Greg. Awesome job. read more

My first call to Expert MRI was a 3-star experience. The person I spoke to guided me through what information I would need to provide so I could confer with my referring doctor. Got all the paperwork taken care of and received a voicemail to set up my appointment. Had to leave a message, but I received a return call within 15 minutes. Still good, until the call got underway. The woman speaking to me was a little difficult to understand, and spoke so quickly, I had to wait her out in order to give her my availability (it is about a fifty mile drive) versus what she currently had open. Get a time set, then she informs me she will text everything to me. I requested an email as I never gave authorization/information to text me. She took my email address, then hung up without verifying it or giving me a chance to thank her. Good thing I added the appointment to my calendar; I haven't received any confirmation at all. I will update my review after my appointment. read more

My boyfriend has an emergency surgery tomorrow and has been trying to get an mri done for over a week with this place. The FIRST screw up occurred last Friday when his dr sent in the prescription with the mri he needed done. He made an appointment to the Culver City location arrived early to his appointment only to be told that his appt was given away to someone with priority. We then call to reschedule to find out that the REAL reason the appt was cancelled is bc they don't do that type of mri at the Culver City location. WOW that information would have been nice before he drove 45 min. Ok so attempt #2 he goes to the bellflower location and they do the wrong mri 3 days before his surgery unreal as if surgery isn't stressful enough. His doctor contacts this location and speaks to the doctor on sight and the dr at expert mri is apologetic and assured us that he could come in today at 3:30 and the correct one will be done. This is already cutting it close as he's scheduled for surgery tomorrow morning and the dr still needed to go over his mri. Well he shows up today at 3pm and there is no doctor on sight to do the mri. Disorganized, unprofessional and with hold important information and truth. I will never recommend this place to anyone. Such a horrible experience dealing with this nightmare of an establishment. read more