Sonny is always kind, courteous and helpful. He also sends you a text message to let you know your package was delayed

DO NOT COME TO THIS SHIPPING PLACE AT ALL !!! I should have read the reviews first ......when my husband firsted walked in it was only the lady and she said it will only be 20 dollars to ship so my husband said yes but then come her fucking husband and saw him and said no its 50 (we wanted to ship a small package and a big card that only required postage) . And they were going to charge him 50 dollars! so my husband said no thank you i will go somewhere else then the guy said okay 38. But during that time the asshole mange aka her husband was taking calls ignoring him and the asshole of a lady didn't say anything to my husband and said she cant do nothing and made him wait for the asshole! Why? So my husband at that point said fuck it just do it. And he came outside and told me what happened. I was like fuck no. I go back with the receipt and asked the lady to break down the charges! And she said it is what it is. That got me more mad and i said it never is what it is and i want my money back now said then stepped aside and her husband said the same fucking thing. I said i want a confirmation number that your refunding me and he said we do not do that and i said you better give me something saying void or refund! But i got a receipt and my box that he charged me for which he tired to take away but charged me i said no There is more that happened but I'm getting more mad DO NOT SUPPORT these money GRUBBING People read more

Avoid this place they over charge for everything!!!! $3.83 for a damn local fax!!! More expensive than ups read more

This is a horrible place, they over price things and try to get your money. I dropped off two boxes prepaid and they had the nerve to charge me $11.00 plus they made copies of my labels for their records and charged me for that without letting me know before hand. I questioned the charges and the lady became nervous, she said those charges were for the establishment and not DHL. Rip off .. oh by the way they are trying to sell cheap pens you get at trade shows usually free, for $7.00 read more

Express Ship Center - This right here sums it up... Selling pens you get for free at trade shows and marking up prices. Stay away from this money hungry place - Shipping Centers Near Me - Pomona, California

Complete scammer. I went in with loan docs with a printed label and the man still wanted to charge me $7.25? He claimed it's their charge since I didn't have my paperwork ready inside an envelope. This was a complete waste of my time. read more

this is a wonderful friendly customer oriented place to ship. the owner is outstanding and is so kind he called me emailed me text me deliveries and kept on it he is the best! go here this is THE BEST I've experienced in years ! read more

Wow. Horrible service. Some people should not be running a business when they can't even give some common decency to their customers. Avoid this place at all costs. Rude and unprofessional. I should have checked Yelp before I came. I never want to see the lady at the register ever again in my life. Bad vibes. read more

This is the most bad experience that i have ever had. the Indian lady was VERY impatient and asked me opened the box to take my paper and charged me $3.95 for tape my box for each.when I give to her the invoice which is need and she said we are totally for free with the dhl drop off that means I should give sth to her for the service. what a shame, I was so confused and scammed. In the end she charged me $11.95 just for copy paper (even though I gave them)without telling me the price before she did it and tape the box. High price with bad service. I though it's my fault bcoz I should check the review before I came to this horrible place even I was wait for them opened for half hour later in the car with the rainy day. read more

I usually try to stay away from writing a negative review and overall it's been a long time since I've logged on to Yelp to check in or even write a review but I felt that I needed to write about this place. I'll be frank. This place is a piece of shit, they try to nickel and dime for everything and in my case I just needed to drop off the packaged with a return label that was already provided from the vendor and when doing so, I think they tried to steal the package. When I asked for a receipt They said that they're can't give me a receipt but they're more than happy to take my package and since they can't scan it they aren't responsible for lost or stolen packages. I asked why it couldn't be scanned they stated that the label couldn't be scanned. I was confused as to why they would take my package and not log it in so I called another fed ex location and they stated they should at the very least offer to give you a receipt and in my case where the barcode cannot be scanned they should be able to manually punch in the Number. So when i asked the lady to do so; she said that's not how it's done and began to open the package. I told the lady not to open the bag and ended up taking my package elsewhere on Colima and fairway where they scanned my package just fine and even gave me a receipt. I would recommend anyone to stay away from this place. In the past when I used them once before I asked them To package and ship. They asked me what was inside and I told them it was purse a gift for someone. They were very intrusive asking where I bought it and if they could open the clear plastic to inspect it. NO YOU CANNOT. I told them I'd package it myself and when I was about to seal the package they said to lèave it open And they got upset when I sealed it and signed my initial accross the packing. After paying for the packaging (something that I did myself), shipping and materials they told me to put the box in the shelf. Excuse me but I don't need to do that. To be frank it's not my store and I shouldn't have to walk my package to any shelf in your store nor need you to tell me anything about your store. Log package give me a receipt and don't open my package that's all. Stay away from this place if i could give negative stars I would. In addition to this review I will be speaking to FedEx and also speaking to the bbb about their shady practices. read more

Terrible service. The older lady on the counter just yells at you from the beginning, can you please have common decency? I will no longer be using it as a fedex drop off there's a location down the street that actually does their job correctly. The place also looks shady AF, luckily, I took a bunch of pictures Incase of anything happening to my packages. Terrible place! Save yourself time and go somewhere else. She acted like she couldn't do anything because it was a drop off... man,Im glad I'm not that way with my patients! read more

The lady was terrible and no help at all. She charge me 5 dollars to print a free label for fedex. She started to freak out after she I question her about my shipments fees. She also said not to bring large items to ship... worst attitude and very unprofessional. I would not recommend anybody to go there and experience what I went through. If I can leave a negative star I would. read more

If I could only give negative 5 stars I would! AVOID THIS PLACE AT ALLLLL COST! I shipped 2 Cartier Rings (yellow gold and white gold with diamond on it). It takes minutes ONLY before it was never scanned and made it to the next FedEx station. Yup! They are thieves and untrustworthy people. Take your business somewhere else unless you want to experience LOST packages. They are never on the clients' side. Never want to help and are not helpful at all. They would do everything they can to save less than a penny a day. I meant like literally EVERYTHING possible to save a penny (such as not giving printed receipt). Lied to FedEx investigator by telling him that they would actually give receipt to their customer without even asking them rather they need it or not. COMPLETE LIE! Going to take this complaint to Business Bureau. read more

This is place is not very honest, I walked in And ask if they ship regular mail the lady told me yes, when it came time to pay the total is almost 30 dollars. When I asked why so expensive she told me it's fedex I told her I want regular mail through the post office she told me it's the same price, how could a 2 pound box cost 30 dollars with regular mail. I would not recommend this place to anyone read more

They charge for fee envelopes. I have never been to a shipping center where they charge for a Fedex Marked envelope. Here they call it shipping supplies and charge $2.99 which would be okay if it was the same charge everywhere. I guess I'll be going else where. read more

Horrible service, they try to take every penny out of you. I urge you not To go here go to an actual ups or fed ex. These people will overcharge you read more

Do not ship packages at this location, extremely unprofessional, very poor customer service. I went in to ship a package today, when I walked in I noticed packages everywhere on the floor piled etc.. I greeted the cashier/owner. I told her I needed to ship a package she replied rudely "is it ready to go" I replied yes. I approached the designated line area: I noticed junk piled up around the area I tried to go around the junk and she screamed loudly and went on a rant about corona virus, I replied if you dont want anyone to access the line area you should place a sign stating that. I told her I would ship my package somewhere else and left .. read more

They are so rude, she literally threw my package. Then she took my stuff out of the bag and put it in a new bag without asking and charged me $3. I told her not to do it and she got mad. Give me my ish back...smh. I would drive 10 miles to not have to deal with that kind of rudeness. Or racism. I don't know read more

I wish I could give this place a zero star rating. I should've read the other reviews but wasn't sure where else I could drop off my fed ex products. Stay far away from this business! read more

The lady here works very hard to ensure your mail will get delivered successfully and as quickly as possible. She's very thorough and is very helpful read more

This is the most bad experience I have ever had. The Indian lady charge me 6 dollars service fee without telling me before she tape my box. what a shame, high price with bad service ( keep complain my writings is too small) charge 119 dollars DHL shipping to China which in ups is 60 dollars. I should check the review before I came to this horrible place. DO NOT GO THIS PLACE！ read more

I was a PO Box holder here for a few months. Throughout these few months, they lost 5 pieces of important mail. Overcharged me for a variety of things such as receiving packages that would have fit into my box. They charged for sending packages that have prepaid labels. The owners/employees are rude, money-hungry, and not helpful. Avoid this place at all costs. read more

If I could give no stars I would! Worst customer service I have ever experienced. I let in tears the lady who worked there I'm guessing the owner was not help at all and complained that why should she help me she doesn't get any money for Fedex drop offs. read more

Went here in a rush to get a resume printed because my printer ran out of ink. The woman told me i can print from a flashdrive so i plugged it in and printed a B&W print. Took less than 2 minutes. The lady then brought up the charges on the computer - $4.26!!! $4.26 for a single regular sheet of copy paper! She said it's because I used the computer. She could've told me that before! I could've bought a ream of paper for that price. It cost me $3.50 to use the computer then 0.40 for the print. Plus tax. They're even going to tax the 1 minute I used the computer...I used to work at a print shop and a black and white print cost 0.13, no charge to use the computer. Seems this place is nothing but a ripoff for everyone who has reviewed it and I agree. Will NOT be coming back here ever. This place will go out of business within the year with these prices. read more

DO NOT SHIP HERE. Go to USPS or an actual fedex. I use and app to sell my stuff and my buyer paid $4 for shipping which covers all the costs when I take my items to FedEx. I asked if I could use the computer to print the label and she said, "okay $5 for every 30 minutes and .30 for copies." And I thought, "in only gonna print, it'll cost like .50" NOPE. apparently it's $5 just to use it!! It was $5 to print and $5 to ship... So in total I spent $10 and lost $7 out of that transaction. Do not go here. It's a rip off. read more

I urge people not to use this store to ship any packages. The service is slow and the interpersonal skills are terrible. I wanted to ship international and was charged an extortionate amount over $110 for a small padded envelope, so I took my business to USPS and the cost was less than $30! I spent 40 minutes in the store repeatedly relaying my personal details and shipping address and never sent the package. Save your time and money and use USPS or UPS. read more

This lady is so rude and she gives you the run around. I dropped off a package on Tuesday January 14th and she assured me that Fed Ex picks up from her Ship Center every day at the same time. She said because I was dropping it off after 5pm that it would be picked up the next day (Wednesday.) Wednesday went by and then on Thursday morning, I did not have an update from FedEx saying that they received the package and it is in transit. So I called FedEx and they said that nothing has been scheduled to be picked up from her Ship Center. I called her when her Ship Center opened at 10am. No answer. I called at 10:05. No answer. I called at 10:10. No answer. I called at 10:15. No answer. I called at 10:20. No answer. I waited a little longer and called at 10:30. She finally answered. I inquired about my package and asked if it has been picked up by FedEx on Weds like she indicated. She said "There are pick ups at the same time every day." And I asked if she could confirm to me that FedEx specifically came to pick up packages on Weds. She repeated the same thing to me, word for word. I asked her again I just needed to confirm that there was a pick up on Weds just so I could call FedEx back and confirm with them. She just kept repeating the same thing over and over word for word and every time I tried to explain my question, she would interrupt me and try to end the conversation. Eventually she told me "You are ridiculous I do not understand you" and hung up. NEVER. USE. THIS. PLACE. I can't even imagine what happened to my package... read more

I walked over from a nearby office and showed up around 9. The place was not open even though it stated open at 830am. It was closed with no lights or anyone inside. Very bad business. read more

It was an awful experience. The lady was so rude. She yelled at me, making me place my package here and there. She refused to provide any receipt, because my package has prepaid label. She is angry maybe because she failed to scam me. That is not a business, that is a racism. Stay away from this place, don't even waste your time. read more

Owner posed as a real fedex shipping center as opposed to an independent shipping center that has fedex. Attempted to sway me toward DHL, and sheepishly asked for a dropped fee outside my normal Fedex account. read more

This place is a little friendly, but the clerk (who I believe was an owner) was very friendly. She gave me many different options and wasn't trying to sway me one way or the other. She made the process pretty easy and it was quick I was in and out in less than 10 mins. I will definitely come again. Also they gave shipping supplies and po boxes on location. read more

I use these folks when I need something shipped DHL or FedEx Express. It is rare, but when we do ship with them..they always work out great. I always appreciate their help in filling out paperwork if I don't understand something. Sometimes those forms can be tricky. Other than that, I would like to use their other services, but time will tell. So there you are...happy shipping! I did come during their lunch break and they lock their doors, they take that seriously. I think everyone should honestly. Take your darn break! But when you gotta get something out, it makes sense. Be patient and wait. If you cant wait prepare your time better or use a different service. read more

Went to ship a package around 2 pm and store was completely lit up like it was open. I was there during posted business hours. Open sign was on. But door was locked. I waited 30 minutes and nobody showed up. Terrible service read more

Don't bother! Just today, our tax preparer supplied us with a USPS Priority Mail envelope for our forms. I called this place first to ask if they would take the package, the answer was yes as long as I brought it in before 6 pm. I sent my husband. The USPS envelope was taken from him, torn open, and it's contents put in a FedEx envelope. We were charged $40 and then told where we could go to drop off the Fedex! My husband was so shocked he was speechless. We'll never use them again! read more