Thank you for responding to my review Caroline, My issues were not the shuttle, I chose not to wait for it because your service advisor told me that it should be done quickly. It was not a miscommunication on your end, it's a deliberate practice to charge me for service that I declined which was clearly written on the work sheets. Regarding the diagnosis charge for the hybrid battery, I did not have 4400 plus labor to replace the battery and was told by Ms Sullivan, my service advisor, that if I have other service done at that time, the 125 diagnosis charge will be applied towards the repair. I made her aware that I need to pick up my daughter from school many times and the reasons why I did not want anything else done to my car is because I don't have the time to do it. At the end, she still told the technician to do it against my will and my daughter was picked up 45 minutes late. What angered me the most after this incident is Evelyn, your service manager, afraid to face call me back after leaving her several messages. If you want to make it right, put back my old rim and refund me for your new rim. do have the time now to have you make it right. read more

Update on 3/16- The response from the owner is concerning for anyone reading this review. They suggested that I overlooked the disclosure.  I was aware of what I completed, however the credit application was not run until I arrived at the dealership AND after I asked the sales person NOT to run it and did not sign the disclosure he offered me to complete.  For any consumer reading this, I urge you to see the bigger picture in the owners response which continues to highlight the systematic failure around customer service and respect, specifically where the customer asked them NOT to do something and their response is essentially they did it anyway and they did so because they could.  As a consumer you deserve to be treated with respect and make a purchase of a new vehicle with professionals you trust, not this. The opportunity to correct a negative interaction did not occur and if you read through other poor review responses by the owners, you will clearly see a trend. This will continue to happened to others if you allow it.  You as a consumer have many better options out there. read more

Worst customer service, I cannot believe these people are actually able to maintain any customer loyalty- Unprofessional problem solving skills, immature and untrained staffers that seem more pleased with finger-pointing and defensive communications. read more

I was so impressed with Expressway Toyota. I went to get work done on my car and was helped through the entire process by Guillermo Arnal. He is seriously amazing. If you need help, go to him. Incredibly kind, trustworthy and knowledgeable. I'm so thankful I picked this Toyota dealership to go to and will be sending all my friends and family to Guillermo in the future!! read more

Scott did a great job getting me my Scion FR-S from out of state in a timely fashion. The finance team did a great job as well between Gus and Keith. Overall smooth process no bumps. I hope this efficient service continues in the future. read more

Purchased my first car here. Tony Tien Huynh was a huge help to me and my dad who only spoke primarily Vietnamese. It was a simple break down of what I wanted in a car and what I actually needed. Recommendations were quick and I picked up a new Toyota Camry 2017. Wait time was a bit heavy but I did not mind. Tony was very warm and I even noticed another one of his clients came back just to get him a coffee for answering all his questions. Tony is an expert in his field and very knowledgeable. The price we settled on was definitely something I could brag about haha! I would 110% recommend any of my friends to go see Tony for beyond excellent service. read more

Went here to get service on my car. I had an appointment at 8:15 to change my front brakes. By 11:30 I still had not heard anything about my car. At noon I finally went back to the desk to try and find out when it will be done. My original service advisor wasn't around to help me but another gentleman offered to find out what was going on. Turns out my car had been done for over an hour. I spent 4 hours here to get something done that should have only taken 2. Fast forward a week, I went to get my registration from my glove box and it was no where to be found. I realized that the last place I had it was at this dealership. The service advisor had taken it out of my glove box but never gave it back. I called the service center to ask if that had it. The man on the phone transferred me to a number that did not pick up. I called back and he transferred me to another number, still no answer. Called back for a third time and he said the manager was busy and would call me back. 2 hours pass by and no call. I call back and finally speak to a manager who promptly tells me they do not have my registration and there would be no reason why they would have needed it. I explained what happened and she said she would look again and call me back. That was 2 days ago and I have heard nothing. The customer service at thus place is appalling and they don't take responsibility for anything. I now have to get a new registration (which will cost me more money on top of the money I already spent on brakes). Save your money and go elsewhere for your service. read more

Enjoyed buying a car from Rich III (3). It was a good deal on a used car (Subaru) - not a great price, but better than fair. Enjoyed our interactions with Tony and Richie. It's a family business, and Richie clearly knew what he was talking about. He even knew a place for us to test the All-Wheel Drive. read more

Dealt with Michael Markland at expressway and he made my deal happen. He was polite and competent and im difficult to deal with. Wasnt crazy about the sales managers approach to sales and almost left. Michael made it happen. Thanks Mike! read more

This was my first time at this location. The staff made me feel very comfortable and made sure to help me with everything I needed.

Having moved I figured I would try out this location as it was near my house. Severely regret that decision. I dropped my car off and when they called they told me I needed $1000 worth of repairs. Front brake pads and rotors, transmission flush and brake pads. The service rep said the brakes were very urgent and when I asked about my tires he said they had 70% life left. I leave with just the oil change to get a second opinion- brake pads have some life and only rotors have to be replaced. And my rear tires are on the dot at the limit for tire thickness. The other mechanic physically showed me how the tires were wearing unevenly and were going to cause other problems. Seek service elsewhere. read more

Great experience at Expressway every time I stop in for services. Don't know what's up with all the negative reviews-- staff is always very polite and I have never had to wait more than 20 minutes. read more

Omg. I filed a complaint to Toyota and they sent a request to the dealership and they closed the case lying about calling me multiple times and that I was aware of what I was purchasing when we made the deal. That is a 100 percent lie. They did not call me and if i knew they were lying when I made the deal then i wouldn't have bought a car from them. This whole place is full of liars! How do these people sleep at night? Such dishonesty! read more

I made a BIG MISTAKE because I bought this a piece of sh.. Certified Venza 2014 from this dealer.The car has a lot of problems as Transmission has a big leak underneath, AC not blow cool air, Rear Diff leak, car makes noise when turn left or right and CABIN AND AIR FILTER dirty as f .When I asked the them to replace those for me.They refused and said they replaced both filters before. Anyone PLEASE TELL ME how the f both filter got really dirty with in 4 5 months. I had coming back this dealer more than 5 times within 5 months to fix these problems. The service writers are not professional the way they talk they don't give a damn about customers.They treated customers like sh.. I really don't know the the they certified a car like this. I will never never never come here again PLEASE DO NOT COME TO THIS DEALER TO BUY A CAR read more

So, I wanted to take my Tacoma into the dealership to get the corrosion treatment offered by Toyota. I called to see if Expressway Toyota would be able to do that; the guy on the phone said yes, and then recommended that I make an appointment online since he was with a customer at the moment. Okay, cool, I did that. My boyfriend drove his car in with me, seeing as I was under the impression that I would get the corrosion treatment during my appointment (the representative on the phone never said otherwise). When we got there, Tracy (the sales representative we were told to ask for) met us, and had me drive the truck into the garage. She then told me that this was just an appointment for the inspection, so we'd have to wait for that to be done (about thirty minutes) and that we'd have to bring the car back again sometime during the week. Although that kind of sucked, she was really nice about it. We were also told that we'd get a rental car for the time that the truck was in the shop. Currently, I work 9-6 and am taking a class that goes until 10, so my boyfriend did me a solid and offered to take my Tacoma in for me. Yay! We made an appointment, but had to reschedule because of that huge blizzard. Expressway was pretty cool about that. So then my boyfriend went in again about three weeks later... but there was no rental car. So he had to come back the next day. When he went back to pick the truck up, everything was fine, and actually the manager was really cool about the fact that we forgot to put gas in the car (although we only drove it about 5 miles total, so there wasn't much gas to put in). This wasn't a major repair or anything, so I can't really comment on the quality of the work. All in all, I'd say our experience was just okay, maybe a bit less. Little things kept popping up, like the sales representative forgetting to put in a reservation for the car, or the fact that no one explained that appointment #1 was just an inspection, or that we'd have to wait for 30 minutes, etc etc. It didn't seem like there was much communication between the staff. So in the end, 2.5 stars. read more

Slow. Disorganized. Inefficient. I arrived at 7:00am for a 20,000 mile service appointment. Two hours laters, I went to go find out what was up, as a oil change shouldn't take that long. After 30 minutes of waiting in line with five other people I was finally able to ask about my car. Ten minutes later they're still looking for the technician who worked on my car and then ten minutes after that, the technician went to go look for my car, which by the way, was the FIRST car he'd worked on that day. The service advisors are all very polite and friendly, but I find the answer that "once the car goes to the technician, it's out of my hands" is not an appropriate or acceptable customer service response. You know I'm here waiting. Be proactive. I lost just about three hours of my life for what probably should've maxed out at 30 minutes. Their process is clearly broken and needs to be fixed. read more

I rented a car from here and would never do so again. They quoted me $245 when I placed the reservation but when I went to pick up the car they charged me $500. I didn't want to say anything at the time because I was so excited to go on vacation; however, when I returned and looked more closely at the bill nothing was itemized to substantiate such a big price increase. I had to call back to inquire about why I was charged so much. They said they charged me a $100 fee for extra mileage. They never had a mileage disclosure in the contract and did not tell me about this charge when I picked up the car. I feel they were super shady about the process and it is so much cheaper to rent for a traditional rental car facility. I thought I found another avenue to get a rental car but it turned out to be about 3x as expensive. I would never rent from here again. read more

I have been looking into new and/or used toyota 4runners and decided the call expressway. BAD DECISION. I had multiple phone calls with someone in their ' business dev' office who was to set me up with an appt. with a salesman. I got to expressway and sat down with the salesperson and explained to him EVERYTHING I had already explained to the other person AGAIN( I wanted to compare buying vs. leasing). Then we headed up to look at the new 4runners which were on the roof of the building( they told me one would be out on level ground so I could do a test drive). As we were on the roof my salesman was making hints which made me think he thought I was going to purchase a vehicle that day. I told him that was not my intentions today to which he said, " well I don't know if I want to involve my manager today and waste his time". As we walked back to his office his pace was 1000 steps ahead mine. He went over to his manger and they came back a few min later. The manager started questioning me if I really wanted a 4runner. Finally, he asked if I would like to test drive one(DUHH that is half of the reason I came here in the first place). I went on my test drive which included a very small 1/2 mile loop. When we came back to the dealership I spoke again with the manager and explained how much I liked the 4runners and wanted to see lease/buy options. He was unwilling to put in any kind of work because I was not making the purchase that second. I will never return or speak highly of this dealership. It was a total waste of my time. read more

A guy name Andy trick my dad into signing all contract documents. He promised my dad if my dad change his mind, he can get his deposit back. When my dad change his mind Andy and his managers said they won give back the deposit plus treated my dad with the worse customer service I have ever seen. Please don't get service from them. Please be careful and don't trust anyone words. My dad who doesn't speak or read English got trick by his own people. That guy Andy who spoke Cantonese to my dad and some how he trick my dad to sign everything while I am not there. $5000 is everything my dad has saving. And yet they tricked my old man and took it from him. My husband and I were looking for a truck from them but now they will loose one more business from us. They are very bad there. read more

Drove three hours to see a car. Confirmed its availability multiple times but of course it was sold days ago. Lazy people can't even get off their ass and confirm a cars availability they just think as long as they get you in the door you will buy something. Nope sorry wouldn't buy a hub cap from you. Stay away it's a clown show. read more

Thanks to a finance manager with a huge ego, this place is a joke. Got a far better deal at another Toyota dealer, which will go unnamed.

Good price on new Prius, nice working with Mike. A bit of a hustle on the trade-in price but a fair deal in the end.

I can only speak for the car buying experience and not the service experience, but I had an excellent experience with these guys. My Certified 2011 Camry was unbelievably priced, everyone was nice and helpful, I never felt like I was being taken advantage of (if anything, I tried to haggle them way down, knowing full well that my offer was pathetically low for what I was getting), and they are not HARD SELL salespeople - meaning they really let you look around, talk to you like a person...etc. Angelo was so great, and Mark was hilarious. And honestly, their prices were significantly lower than any other dealer or private sale. I highly recommend these guys. read more

Always a pleasure coming here! Tony the service advisor was very friendly and very helpful! Always recommend friends and family to come here. read more

I've never bought or tried to buy anything in this place, but after the call I got from them today, I never will. Bob was trying to call someone called Gregory, but apparently Gregory gave him the wrong number to avoid being contacted. Turns out that wrong number is mine. Bob called me 3 times IN A ROW. After I rejected the first call due to being at work, he called me again right away. I accidentally answered at the second time, but he has such a forced fake voice that I thought it was an automated message and hung up. Again, I was at work and couldn't be on my phone at all. So Bob calls me AGAIN right away and leave a very rude voicemail like I have the obligation to answer his call during my work time. He also said in the voicemail that I'd better call him back or he would keep calling my number. ARE YOU SERIOUS? How does someone sell anything treating costumers like that? Sorry Bob for having a life! read more

I have experienced better. I brought my Toyota Yaris which I bought a year ago in for an oil change. I forgot the coupon for the $19.95 special deal and the service rep wouldn't give me the special price w/o it. I asked to speak to a manager. I had to wait about 10 minutes since he was in a meeting. I spoke to him and explained my problem. He did not say anything to me and went out to talk to another service rep and then just told me to drive my car in. I just think that there was a total lack of communication, which I have notice before when I bought my car. How about treating their customers like they are human beings and discuss and communicate so we all have a clear understanding of what's happening?! read more

Please stay away from this place if you are looking to buy a car, or you will get fleeced. I bought a used car from this place last week and, not only were the sales reps extremely unpleasant and rude, but they actually willfully damaged the car after my test drive and my paying the deposit for it and before delivering it to me. Unfortunately for me, I only learned that the car comes with only one key after paying the deposit for it, but I really needed two keys as my roommate and I were going to share it. After much haggling and after a very rude sales rep called Mark actually yelled at me over the phone, they agreed to make a second key for us. However, upon paying for the car and driving it home, I realized that the drive was significantly bumpier than the test drive I had taken only days before, so I had my mechanic check the suspensions again. Since he was also the one who did the pre-purchase inspection of the car for me, he was able to confirm without a doubt that the suspensions had actually been replaced with older ones in the interim. Of course, the sales rep denied everything, and my roommate and I were stuck with having to replace the suspensions on the car right after buying it. Oh, and did I mention that they installed the brakes on the car the wrong way and refused to fix it? These people are absolutely incompetent, in addition to being extremely rude and unpleasant. Do yourself a favor and take your business elsewhere if you value your money and your time. read more

I was very disappointed after all the trouble I went through having them pulling credit 10 times and made my credit score went downhill and having to put a $1000 deposit and still not getting the car. They kept telling that I have a good credit score and don't worry. I just never saw a dealer had to pull that many credit. I was not impress with their finance team at all for what they had done. read more

Came in for a regular service. The woman who assisted me was awesome. I had her double check a noise for me, they couldn't find one. She wasn't trying to oversell me, which has happened at other locations. I'd go back in a heart beat. The cafe and lounge is comfortable for waiting also. read more

Oh Expressway. I was lured in by an offer the phone of a low monthly cost to lease. I made an appointment for 5:30 but when I walked in no one was available to work with me.... that was already a bad sign. After that initial awkwardness I worked with a sales agent named Paul who was enthusiastic about making a sale. Paul kept bringing the monthly cost lower and lower. He kept somewhat urging us to shake his hand and make a deal even though I felt I needed more time to think it over. I ended up not going with the deal because even though I asked about gap insurance a few times I was told by Paul and his manager that you don't really need it only to then meet with the finance manager who laid out a series of expensive plans that included gap insurance as a way to protect me.... hmmmmm. At that point I was so over the whole process I just needed to get out of there. Because it was 8:30pm at the time they said no one was around to refund my deposit and I would have to come in person the next day. The following day I decided to call ahead to make sure I would be able to get my money back and oh boy did I get the run around! I had to call them 6 times in one day just to get absolute confirmation my large sum of money was coming back to me. I spoke to a woman towards the end of the day who was so helpful in getting my refund and confirmation receipt so thank you to her! Otherwise I'd say to try to avoid this place. read more

I have given this place many chances despite the many people who have advised me not to. If you are looking to be stressed out and pissed off, along with a raised blood pressure, then Expressway is the perfect place for you. Every time I bring my car to get serviced, there is a problem. The first time, they kept my car the whole day to send me home without an updated sticker. My car was older, so there was no way of me figuring out when to come back for the next service. I literally played a guessing game with that one. The time after that they took my car in, serviced it and did not have the DECENCY or RESPECT to even put license plates and cover BACK ON MY CAR!! I GOT MY CAR BACK WITH THE SH1T IN MY PASSENGER SEATS!! WHO DOES THAT?? YOU TAKE MY CAR APART AND WON'T PUT IT BACK TOGETHER?? Yesterday, I dropped my car off to get serviced, I sat at home for 3-4 hours and they did not service it. They gave me an inspection sticker, parked my car and never contacted me. I sat at home, waiting for hours for them never to call me about my car. I called the desk multiple times and it rang and rang. I finally drive down there around 7:45 PM only for them to tell me they are closed. SO WHERE IS MY CAR? The manager claimed I never told them what I wanted done to my car, even though I already told them it was a simple routine service AND I NEEDED AN INSPECTION STICKER. HOW DID YOU MANAGE TO DO AN INSPECTION OF THE CAR IF YOU DID NOT KNOW WHAT I WANTED DONE WITH IT??? IF YOU WERE SO UNAWARE ABOUT WHAT TO DO WITH MY CAR WHY DIDN'T ANYONE CALL ME? I SAT AT HOME FOR HOURS WAITING WITH ZERO COMMUNICATION FROM ANYONE. FOR HOURS. NO COMMUNICATION. YOU LET MY CAR SIT THERE, PARKED UP, NOT WORKED ON AND COULD NOT CALL ANYONE??? HOW LONG WERE YOU GOING TO LET MY CAR SIT THERE?? IF I NEVER CAME DOWN TO THE DEALERSHIP AND RAISED HELL, THEY STILL WOULD NOT HAVE CONTACTED ME. AT THAT POINT, I JUST WANTED MY CAR OUT AND AWAY FROM THESE JOKERS. I was very angry and I still am, I pay way too much money monthly for their overpriced cars and services when I can go somewhere else and get better treatment. I have been a customer of theirs since 2014 and I am very disappointed. I have been wronged way too many times and every time I step foot in this place it is a true $h1t show. These people are truly not worth the headache. Go anywhere else, but here. Now after hours of waiting for a car that was never f***ing serviced, I now have to go find another place to service my car. I truly would rather swallow an entire jean jacket before I step foot back on this property. I am all set. I will be taking my time and business to Tufankjian in Braintree. Expressway needs to do better. This was the last straw for me. This whole experience has left a bad taste in my mouth and I will never recommend this place to any of my friends or family. read more

Great service! We had Vladimir Jean-Baptiste as our sales rep and he's the best you can ask for! We came in to see the the 2015 and 2016 Rav4 and decided go with the 2015 because of the better deal. Vladimir did such a good job fighting for the deal we wanted with is sales manager. Over all a great experience and no hassling. I highly recommend visiting Vladimir! read more

My experience at Expressway Toyota was outstanding. I did my homework on the internet and Expressway Toyota's pricing was far better then any of competition. I called Brian Walsh ( very pleasant and super helpful! and the next day went to the showroom and met Aeon King. Wow!! I was so impressed with his professionalism. No high pressure sales pitch, no haggling with pricing and he sincerely wanted to be sure i was able to purchase a great new car at a great price. Aeon helped me every step of the way. It was a pleasure . He explained everything about the car ( excellent teacher ), It was a super busy showroom and Aeon provided me with his undivided attention--He is genuine and trustworthy---Clearly, he had my best interest at heart and even helped negotiate a better deal with my trade. . I highly recommend Expressway Toyota and will refer everyone I know to Mr. Aeon King. My experience with Expressway Toyota and Mr. King was by far the best car buying experience i have ever had.!! The whole team was great! . the manager, the entire sales group, the business rep --were welcoming and made the process very smooth-- Best decision I've made in a long time read more

I had a great experience here. Came in with a price from another dealer on a 2013 Prius. They matched it. Got all the paperwork together and picked it up a few days later. Easy. Seems to be a lot of negative reviews here - I'd ask for the sales rep Leo. He's the man and was really fair and honest about everything. I also ran into the owner while I was there. He was on the floor, dressed in the same way as all the sales associates. It was really cool to see him walking around, making sure everyone was doing okay, resolving issues as they came up. You definitely don't get that at many dealerships. I'd say for all the negative reviews here, if you have an issue, escalate it as high as you can. It's clear the ownership and management cares about their customer's issues. read more

My experience was so refreshing and great! I was very nervous going in to finally get my first car. I was greeted by very friendly staff and my representative was Yovanna who was incredible. I cannot say enough great things about her. She really took the time to understand my needs, was very honest with me the entire time, and made me feel very comfortable! I was able to get my Toyota Corolla which she actually drove to my home as a perk. She took her time explaining some features in the car and even checked in on me after to make sure I was doing good. She is lovely and great! I recommend her to ABSOLUTELY ANYONE! read more

This visit was my first here at Expressway. I was greeted outside and directed on how to enter the service area as I seemed lost. I was then greeted by 2 more employees and informed on what to do next. I unfortunately had to bring my 2 young children but the service members were extremely helpful. I was even checked-in quicker because I had the children. The car service itself was quick and I had no issue with the wait. When it was time to head out, I realized a light on my dashboard was still not gone. I informed Mr Chuck Wan and he quickly resolved the issue. I had a pleasant experience here. read more

Extremely disrespectful and wasted my time! I was interested in a particular used car I found online that they had at this dealership. I called ahead, since I live 45 min away, and was told that the vehicle was in stock and available to test drive. I made an appointment for an hour later. When I got there, the vehicle was on the lift with a sold sign in the window. The salesman (Aeon) lowered the lift and tried to start the car and brake fluid spilled out of the bottom of the car. He assured me that they were just waiting for a part and the car will be able to be test driven the next day. After trying to get me to leave a deposit, I made an appointment for 2 days later, when I had time to get there. I wasted an hour and a half of driving for no reason, despite calling ahead to ensure the car was able to be test driven! Aeon assured me that the car was not in fact sold, but another salesman put the sign in the window because he had a client interested in it. We set our appointment for 8 am Saturday morning. I gave my number and requested he call me if the vehicle sold or if it wasn't able to be test driven yet, so I wouldn't waste yet another trip. On Saturday morning, after another 45 min drive, the car was still on the lift. After Aeon ignored me for 45 min (they have a meeting at 8 am on Saturday mornings- so why did you schedule me for this time???) he let me know that the "wrong part came in today." No. The wrong part came in YESTERDAY and instead of calling me and saving me the trip, you made me come all the way here. He then tried to talk me into leasing a new Toyota (not in my budget). Instead of being a half decent salesman and trying to suggest other vehicles that meet my needs (which he didn't even ask about) he clipped his fingernails in front of me in an attempt to "get the CURRY STAINS out from under his nails"- ew.) all the while promising that "the repair guy is on his way in- he's gonna repair it for you today so you can test drive it." I suppose suddenly the right part appeared out of thin air? The story kept changing. He assured us it would be fixed and ready to drive before i had to make the 45 min drive back into the city to get to my job. He told us to go get breakfast and that he'd call us when the vehicle was ready. An hour and a half later and no call, I walk back into the dealership where Aeon informs me that it "won't be repaired until Monday or Tuesday- the repairman has been out due to a death in the family." But he was just on his way in right? Story changes AGAIN. AGAIN my time is wasted as i drove around Dorchester without so much as a phone call to explain the ever changing circumstances. I would NOT recommend this dealership or this salesman to ANYONE. I was mistreated, probably because I am a woman. And my time and gas money was wasted REPEATEDLY in trying to deal with these people. Do not go here! Especially if you are looking to buy used. They are not interested in your business. I am now the happy owner of a brand new 2018 Chevy suv, and highly recommend Herb Connolly in Framingham. They treated me with respect and worked with my NEEDS to find the right car for me. read more

I helped my mother-in-law buy a 2012 Scion Xd there. Salesperson Jeana Kelly was terrific--honest, helpful, no pressure. Got us out of there by lunchtime with a nice car at a good price, and followed up during the week with all the necessary details and more. read more

Thank you, Tony Boch for calling and apologizing for our bad experience, I am hopeful we can do business in the future..Best Regards, Ken M.

Gabriel from Expressway made my experience buying a brand new 2015 Toyota Camry truly exceptional. Excellent customer service, financial and paperwork was done in a timely fashion. A great place to work with! read more