AVOID this COMPANY for Long Term Rentals AT ALL COST!…read more ***Please note, this review is based on the COMPANY'S policies ONLY! This review does NOT reflect the kindness and hard working employees of the Alexandria location. The manager Antwon is top notch. Any problems at the location are quickly resolved by Antwon and other staff members. I couldn't be happier with the staff. I take issue with the policies of the company. *** If you aren't frequently visiting your storage unit AVOID this COMPANY at all cost!!!! Currently I am paying way above market rate for my rental. I have tried working with the company for a reduced rate and they won't lower the bill after being with them for years. I was told the only way to reduce the rental fee is to move my contents to another unit. I understand this is their company and they can have whatever policies they want. I really want to make any future long term renter aware there are much cheaper options in the surrounding area, especially if won't visit your unit frequently. I have another unit in the surrounding area and the prices are much lower. Renting from this company has been a costly mistake and I want others to make an informed decision.

I would actually rate this a zero! Super pissed and annoyed about how the situation this evening…read morewent. We purchased a 27x 10 space earlier in the week but when we got there today, the truck behind our space was overlapping into our space, making ours 24 feet. When talking to the guy working, his response was he can get the guy to move the truck up in the space( which he did a few inches and didn't help), try to switch with the neighbor but no answer or leave the premises with our boat. We paid for a 27 foot spot but it was really 23/24 feet.. but according to the guy working there, it was our fault to not test out the spot first to see if it fit. The guy reported the truck guy didn't want to move his truck and bc he has been there a whiland the working guy said nothing he could do about it but leave the facility. So we had to find a spot, at 7 pm, to be able to place our boat. Extremely disappointed in the staff and situation. I would not recommend this place at all. Waiting to talk to the owner/ manager about this as well.

So disappointed with this facility. I'm giving 2 stars because when I have reached employees by…read morephone they have been kind and helpful. On my move in day, I was told I could arrive at 9:30am to register and get into the storage unit. No one was at the facility when I arrived (and no sign saying they stepped away), and after calling multiple times and leaving messages I was unable to get in touch anyone at the store. It has been over 40 minutes of trying to access the store, and now the movers are waiting (and I'm paying them by the hour). I had to send the movers to a different drop off point so that I didn't have to pay them to wait for someone at CubeSmart to show up. This made an already stressful move even more stressful.

CubeSmart has turned out to be outrageously expensive. After only 6 months, they raised my rate by…read more$53 a month. The rate I was originally quoted was their "regular " rate -- not a teaser rate. Apparently they do employ "teaser rates". There are better, less costly storage options in the area.

Kent and Joe are very special people who works so well together and both have an awesome…read morepersonality and superb customer service skills. I am a returning customer and always have positive experiences. Thank you so much.

I am a returning customer. 1.) Professional aling with high…read morequality customer service. 2.) Affordable rates; while going through the economy inflation. 3.) The units and grounds of the storage always clean. Thank you for your service.

The public storage experience was amazing. I purchased our unit last week and due to unforeseen…read morethings our shipment wasn't able to arrive until this week. I stopped by the unit this morning to give it a look before our shippers arrived. The first thing that stood out to me was that the automated process through the app was amazing! I made a few simple setup requirements and wallah when I pulled up I was able to open the gate and door with the push of a button. I pulled through and pulled up the map they gave me. They had a blue tie on the unit to keep folks out and already had my locks and what not waiting for me. I gathered my things and left so that I could meet my shippers. I forgot to lock the unit and although nothing was in it they reached out to me to make sure it was me that had visited the unit. They even placed another blue lock on it so no one would bother it until we returned. Upon returning the process was efficient and the movers were able to drive in and out. Public Storage in Arlington is 5 star. The ventilation was great and the service was even better.

I would not recommend this storage facility. There were bugs inside, and the doors were frequently…read morebroken or not working properly. What was especially frustrating was that the price increased after I had already moved my belongings in. Overall, the experience was disappointing and I would recommend looking elsewhere for storage.

Stay away from this place!!!!! the staff is nice and friendly, but this place will raise the…read moremonthly cost up on you with the quickness. After only being there for two months. They are already raised the price up, which is unheard of normally places raise the storage fees after one year. And it's not like they raised it up a little bit they raised it up a lot, which caused us to move everything back out after only being in there for two months.

My experience with Antonio was great. Good customers service. Keep storage low as possible I have a…read more4×5 unit. Thx.

I can't say enough good things about the staff and the professionalism they showed. We were moving…read moreand our initial moving truck reservation was canceled less than 24 hours before we needed to move. We searched around and thankfully Mini U had a Penske truck we could rent. They followed up to clarify and check in to see if there was anything else we needed and that they looked forward to seeing us. When we picked up the truck, the gentlemen was so nice and helped us getting all the supplies we needed to be successful on our moving day. They were awesome! Totally transparent, helpful, and very genuine. Next time we move, they will be our first call!

Very helpful personnel. Made the while experience very easy. Michael and Sean cared about my unique…read moresituation. ​

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Have stored at Telegraph Self Storage. Working with Chris recently, have nothing but praise for…read morehow this company handles their business. I returned to Telegraph Self Storage after Public Storage ripped me off by raising monthly rental and extra $150/mo after only 4 months! That would NEVER happen at Telegraph Self Storage.

It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.