Extra Space Storage

3.3 (56 reviews)

Self Storage, Packing Supplies

Closed • 6:00 am - 10:00 pm

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Extra Space Storage - Self Storage Near Me - Belmont, California

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Mickey R.

DO NOT USE THIS PLACE, YOUR LOCKER WILL BE BROKEN INTO, YOU WILL DEAL WITH DRUNKS AND VAGRANTS AND THE UNIT IS LEFT UNSECURED. HORRIBLE COMPANY!! I have had a storage unit here for years. It originally started great, but over the past 4 years it's become a horrific experience. They seem more focused on not filling up the garbage dumpster than anything. A Flood one year closed the facility for several months and I could not access my demonstration equipment, but that the gate is always broken so left wide open, i was put near a guy who was always drunk and passed out in front of my locker, one time I had to call the police to get him to move so I could access, he was angry and threatened me when I woke him up to move so I could access my locker. This week I went to get my Christmas stand and lights, there was a different lock on my unit. I went to the office and the manager (Sal) , asked if I had changed locks, SMH. Then he checked my account, all paid as I have for the last several years. I asked him if he had any theft on site and he said "No". He cuts the lock off my unit and it's been ransacked. All of my good stuff has been stolen. I found a wedding dress and other things that Sal said were from another locker around the corner who had her locker broken into and had also been robbed. My cut lock was on the floor. I asked him when she had been robbed and it was several months ago, I asked about the cameras and alarms, apparently the alarms had been disconnected in May when they replaced the gate. So my locker was completely unprotected. I asked if it was safer for the lockers closer to the office and he said no, that thieves had also hit lockers close to the office. So no place is safe at this facility. NO LONGER HAS ALARMS OR SECURITY. Sal seemed very pleased though with his 90% occupancy rates. I had to go to the sheriffs office for a report, the insurance they make you take covers 2k and I am missing 5k worth of household items and personal items. I had to fill out police report 1hour and now waiting for the adjuster to call. IF YOU VALUE YOUR SAFE STORAGE OF YOUR BELONGINGS, THIS IS NOT THE PLACE FOR YOU. HE SEEMED LIKE HE DIDN'T CARE AT ALL. More costs for less security. The only good thing is that the crooks left a wedding dress and photo album from another locker that was broken into at the same time. The used to have alarms for the units but no more, they let people come and go, they will cut your lock as they did mine, and the management doesn't care.

Robert O.

RENTER BEWARE - Your initial agreed upon rental rate may not last long. I started my rental agreement with this Extra Space location in May of this year. Rate they quoted me for a large unit was reasonable for its size. I asked if it was a promotional rate and they confirmed no, it was a normal rate. As it is a month to month contract, I asked if they typically raised rates and they said they "occassionally" adjust rates based on market changes. Today, less than 6 months later, I received notice in the mail that my monthly rate would increase by $35.00 (16% increase) starting next month. I called their corporate office and the person I spoke to said I should talk to the specific branch manager, as prices are set locally. So I called the manager for this site (Sal) and he said that its corporate that decides when and how much to adjust rates, that he had nothing to do with that. He did say that the first rate increase typically happens 5-6 months after first renting; and then expect additional increases of about the same month every 8-12 months thereafter. Although he did not say this is a policy, he described it as "what typically occurs". So what you can expect from Extra Space based on my experience: 15 - 16 percent increase after first 6 months; and 15-16 percent increase every 8-12 months thereafter. To put that in persepctive, a $230.00 montly rent can potentially increase to: 265.00 within 6 first months. 300.00 within 14 months of initial renting. 335.00 within 21 months of initial renting. I'm now looking for a new place to store my stuff. If you know you'll need long term storage, consider choosing a place that leases yearly instead of month to month. Editing 9/28/19 in response to Jim R. of Extra Space Storage: Hi Jim, thank you for taking the time to reply to my review of Extra Space. Yes, your explanation that Extra Space "occassionally" increasing rates is exactly what the staff at the Harbor Drive location told me when I first signed in May of this year. Here's the thing: Increasing my rent 35 dollars in the first six months, followed by anticipated additional similar increases every 8-12 months thereafter (as explained to me yesterday by the local manager) is not "occassional" increase; rather that is systematic incremental rate raising. I currently pay $230.00 a month for an extra space unit, which was NOT a promotional price. To increase the price by 35.00 in six months with expectation that it will increase by same price again in less than a year after that increase is quite frankly, predatory, unethical bussiness practices. I am not alone in this experience, I have seen numerous other yelp reciews expressing this same concern. If Extra Space beleives this it is acceptable to raise rates so quickly, at least consider being more transparent to your customers at time of signing so correct expextations are set. And 888-STORAGE was the very first call I made yesterday and I was informed I needed to discuss my concern with the local branch manager. Happy to call again, assuming Extra Space is willing to remedy this price increase practice. But if all Extra Space is going to do on the call, is explain why they "occassionally" raise rates, then no thanks, it was explained to me once already. Let me know. Until then, my review stands as is and I'll find another place before 10/27. Kind regards, Robert

Stains on the floor are from when the building flooded from the roof down to the 3rd floor units and ruined everything

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Christopher U.

386

19 years ago

I checked out a couple other storage places in the area and they were all pretty dingy, open to the elements etc. I got a storage space at Extra Space which was clean and air conditioned. The first month was practically free, they have some setup fees and insurance stuff, but I think it's like 30 bucks. You can pay your account online too which is convenient. I think it might be a little more expensive than some other places but at least my stuff isn't covered with dust. read more

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Jose E.

12 years ago

Daisy is great, i appreciate a place that wants and appreciates your business. 4 stars fro Daisy alone.

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Amy S.

11 years ago

Salvador is great. Professional and courteous. He keeps a clean well lit safe facility running. I feel comfortable going with my daughter at night. Secure but easily accessed by customers. Only place I'll use for storage. Large elevators and carts available for unloading/loading vehicles with easy parking options read more

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Rachel S.

14 years ago

Great facility & service. Best we found in the area. Only used them for a month but the large unit we had was great.

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Mark Z.

14 years ago

1. Make sure that you get a confirmation stating unit number and actual price in writing prior to going there. They change their rates (on-the-fly). 2. Make sure that you have proof of insurance. Otherwise they charge you $10 (for $2000 coverage which is nothing). They won't even let you go home to get it. 3. Make sure that you let them know when you are moving in. Otherwise if the employee is on the break, you have to wait (you end up paying the movers - in my case). read more

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Scott R.

13 years ago

Excellent customer service, nice and clean and great rates.

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John A.

11 years ago

Moved to San Carlos from the East Coast. From the moment I visited Extra Space Storage in Belmont the service and follow up has been A+. They showed tremendous concern for my needs and worked hard to get me the correct storage space. The monthly rental rate is very fair. Salvador was most helpful and his follow up has been impressive. read more

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Susan K.

9 years ago

Words cannot express what a horrible facility this is. Beside the fact that the owners aggressively raise the rent of your unit $10.00+ each year without fail, the facility is not maintained. I have a third-floor unit. The elevator has been broken for over two weeks, with no repair date in sight. There is a byzantine series of paper notices with arrows posted outside directing us to walk around the facility, down a long narrow walkway, to an obscure set of stairs. These are the stairs that we may use to get up to the third-floor. Once you enter the third floor from those side stairs, the maze-like organization of the units makes locating your unit one more hurdle to overcome. I just called the main number to find an ETA for the elevator repair. Of course the automated voice mail was another long series of options that were completely irrelevant to me. It ended with an announcement of a number I could call to get directly to my facility. The number was announced so quickly that I had to go through the voicemail system again to get to that option in order to write it down accurately. Naturally the owners don't spend their profit investing in any improvements, meaning that rather than having the slightly more sophisticated option of connecting me to my facility, I was instructed to hang up and dial my facility. Instead I am leaving this message. Do not waste your money on this company. I can hardly wait to move out of it, but the elevator will need to be working before I can do that. Right now I'm trapped here. read more

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Susanne D.

11 years ago

I originally rented a medium sized unit here in 2009. The rent was under $100/month. Each year they raise my rent $10-$12 per month. I have just received the latest rent increase notice. I am now to pay $163 per month. This is outrageous greed. I will pack my things, and move to a new storage company a little further from my home. I do not plan to continue to be a victim. read more

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Viviana L.

Susanne, we do need to increase our rent from time to time in order…

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Lori L.

11 years ago

Do not store your items here. I've only had my items in storage for 4 months and they're already raising the monthly rate. Are you kidding? I guess they think they have you "over a barrel." Classic "Bait & Switch." Management must not understand Basic Business 101...if you have a good customer, do everything you can to keep them. It should be easier to keep a client than constantly having to get new business. I'll be removing my items from this place before paying them another dime. Beware!! read more

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Viviana L.

Lori, we're sorry you do not agree with our pricing. You are correct…

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Jos K.

11 years ago

It was very easy. Go there, view the storage space you wanted. Ask any questions and you're set to go. Locks and any storage supplies are available there if you need one. Access is very secure. You have your own pin to enter the gate and the elevator. If you tailgate to somebody else pin and open a different locker, that storage space will ring an alarm. Very Nice! read more

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Barbara B.

11 years ago

Walked in looking for a space for just a month. Got excellent service from Kacie, a very good size unit, and a great rate. Unit was convenient, premises clean and secure. Though I only need it for a month, Kacie did tell me there may be a rate change if I go beyond a month, so a fair warning. read more

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J B.

12 years ago

Don't waste your time here! They will just trick you into thinking the rate is good, and then increase it after only a few months! UNBELIEVABLE! The manager is extremely unpleasant as well. Anywhere else would be better! read more

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Amber G.

161

11 years ago

The guys there were extremely helpful and made getting a storage space easy. A+ Customer service!

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Bruce P.

14 years ago

Classic bait and switch employed here. Don't get fooled by the low rate cause once you're in your in for a surprise as they will raise your rate after just a few months - in my case 16.5%. What do you do then other than complain or move out at substantial pain and suffering. They keep raising the rent so do yourself a "self-storage" favor and go to a more honest and forthright company - there are plenty in the market! read more

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Rebbe A.

13 years ago

beware of regular price increases. began summer 2010 at $232/month and ended spring 2013 at $320/month. that's an $88/month increase in less than three years. company sent out a regular (about yearly) "rate change notice." that said, the facilities and the services were excellent. read more

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More info about Extra Space Storage

477 Harbor Blvd
Belmont, CA 94002
Directions
(650) 591-1263
Call Now
Visit Website
https://www.extraspace.com/storage/facilities/us/california/belmont/900095/?cid=org::ld::yext&utm_source=yext&utm_medium=referral&utm_campaign=org::ld::yext

Payment methods

Does Extra Space Storage take Bitcoin?

No, Extra Space Storage does not take Bitcoin.

Does Extra Space Storage take credit cards?

Yes, Extra Space Storage takes credit cards.

Outdoor Amenities

Does Extra Space Storage have parking?

Yes, Extra Space Storage has parking options. Private Lot Parking

From the Business

Specialties

Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a large selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

History

Established in 1977.

Founded in 1977, Extra Space Storage is the largest operator of self storage properties in the United States, offering a wide selection of conveniently located and secure storage units across the country. Extra Space's mission is to help people build a better tomorrow. With clean, well-maintained, and secure storage facilities backed by a friendly, professional team, Extra Space goes the extra mile to exceed customer expectations and provide storage options customers can trust.

Meet the Manager: Salvador A.

Our team knows that what you're storing matters. Whether it's furniture between moves, business inventory, or belongings you're not ready to part with, we treat every unit like it holds something important--because it does. We're here to help you find the right size, answer your questions, and make sure your experience is as smooth as possible. Stop by to see the facility and meet the team. We'd love to show you around.

More Info

Hours, Special Hours