I've been renting at Extra Space now for over a year. Only had to deal with customer service once when I moved in and they were great. The website and the app are easy to use and I've never had a problem with gate access. The place is also well kept and clean. The only issue I have is I was given a special rate at move-in and it's been increased twice while I've been there only a little over a year. I've come to learn there's no regulation in the storage space industry so there's not much you can do as a consumer other than take it, but I would hope they would be more up front on their fees. read more

Plus: Rented a 5x15 unit for my stuff, basic, no leaks. People in the office helpful. Promo rate was good for about 2 mos. Easy drive up straight to my unit, no cart needed. Cons: After promo my rate went up 100.00. Couldnt afford that type of rent increase. This company owns more than one rental place. All under the same umbrella. Same rules. Check who the parent company is before you rent. read more

Great customer . Shout out to new employee Jacqueline and the other employees. Very nice and clean. read more

This place offers an interesting spin on public storage....called customer service! Matt and his crew made me feel like family & went above and beyond expectations. If you need a little space in your life-check them out! read more

Matt took car of all my storage needs. I would recommend this facility. I recently moved my items from Carson facility and the Gardena(west) facility came in super convenient read more

Very good customer service, very informative and they are very patient. Location is very clean and well maintained

Great place for storage. Kind employee named Monique. Reasonable price and very clean. Highly recommend read more

I found the people very friendly and easy to deal with, place is nice and clean. Fast service.... I do just have thing, and I hate to even say it cuz everyone there was so nice. But my monthly rate was jumping up from 314.00 to 372.00 for a what I thought was a 5x10, but I was told it was 5x15. I found that extremely high. Other than that, everyone was really really nice. read more

Good clean location & very close to freeways. Seems pricier than competition, but the staff seems to be more on top of things here.

Being that we rented a truck and traveled two hours from San Diego just to realize we had the wrong key, Monique saved the day for us! Our friends called Monique to ask for a solution, and all that Monique asked was for written confirmation and photo id to break out the lock for us, which she did quickly and efficiently, all with a cheery smile on her face. Monique, thank you for your wonderful assistance! read more

This extra space location has the best service! They are very helpful and make the process super easy! The units and property are well maintained and super easy access with the gate code. read more

Steven and Emily did a fantastic job to bail me out for loosing my keys on the lock , they quickly heard me out and I was having a shitty day and they definitely made my day better , extra space storage is definitely very lucky to have Steve and Emily in their team read more

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Our storage unit was robbed. Pretty sure it was an inside job because the locks weren't broken or even tampered with and other people had the same thing happen. read more

I was helped by a lady named Crystal. She was very awesome. She explains everything showed me a storage space very very very helpful. She went above and beyond her job duty. You get two thumbs up Cyrstal keep up the good job girl. read more

Very friendly and professional service. I have been a client for almost a year and I have been treated very kindly.

Easy to reserve/pay online. The unit was ready when my movers arrived. Front desk was EXTRA helpful when we moved in. Moving is always a pain, but this extra space location definitely made this part of the process awesome. Also the entire place is SO clean. 10/10! read more

Very fast check in, friendly staff, we rent the unit online and it was ready when we get there. Great experience, highly recommended

Tracy was very helpful in my renting a unit at this facility. He explained every step of the process and worked out a great deal. I recommend this space to anyone for their storage needs. read more

Extremely friendly staff Monique walked me through my options and showed me the space that is available. She was very thorough and understanding. Professional environment Highly recommend! read more

If it wasn't for Monique and Chris and their awesome customer service, I would have not kept my storage here. Give them a damn raise and learn to keep your best employees, Management...as Ru Paul would say, "Don't F*ck It Up." read more

Matt was very helpful and sweet. Very professional. I think I will love renting from here! Thank you dooo much! Made moving that much easier for me. read more

SPIDER & ANT INFESTATION + MOLD I moved abroad. Storage space was rented in Dec. 2012. By Dec. 2013, the rates had increased significantly, so during a trip back to the States, I transferred my belongings into a smaller unit at this same location. After being in storage for a year, my belongings were fine. I returned 2 years after that (Jan. 2016) to collect my belongings and found that my unit (and I'm sure many others) had been completely infested with spiders and ants and there was mold on/in my boxes. Everything was covered in webs and egg sacks. I'm posting photos. The people on site that day came out to look at it and didn't think it was such a big deal. They told me that they spray for pests regularly and that usually people come and check on their belongings every month. What?! So, this is MY fault? I was living overseas - and even if I weren't, I wouldn't check on my things every month anyway. They said that they are not at all responsible. I said that they are responsible for protecting the storage units and what's inside them. That's the whole point of paying them, right? They came back at me with "We are not here to protect your things. That's what protection insurance is for." Really? So, why do you have someone living on-site? Why the security cameras?? Why the security gate and codes?? We asked for new boxes and they offered us 5 medium boxes to unpack and repack our belongings. I couldn't move the old boxes into my new home. We had about 30 boxes in storage (plus furniture, etc.) and told we needed 20 boxes minimum. They looked shocked and reluctantly agreed. It took us almost 2 hours to unpack and repack all of our things into a smaller quantity of boxes. 2 hours that we didn't plan. We had to rush to return the rental truck on time. Several items were not salvageable, so they were tossed. I contacted the protection insurance company and said none of this was covered. Unbelievable. The items that were tossed are replaceable. That's not the point. The time and expense required to deal with this infestation that day and thereafter were those that we should not have had to incur. Three years of patronage and this was their response. Things happen. I get that. The way this was handled was completely unprofessional. This company states that it "professionally manages self-storage facilities", but this is not my definition (as a service provider and consumer) of "managing professionally". What are the chance that they notified the renters of the units beside or near my unit that there was an infestation? I will never rent from this place again, nor would I advise anyone else to. read more

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Today I came in with my mom to check out rates for a small storage. We were immediately greeted by JJ who turns out was on loan there from his own department. He gave us excellent service! Answered any questions we had, and even offered to show us the storage space to see if it fit our needs. He was so helpful we didn't even hesitate to start our monthly storage plan! JJ was a star and made everything smooth and easy, which after a long day of work the last thing you want to do is stand there filling out paperwork. He even ensured our gate number worked fine before we had left! JJ was not this locations manager (which was a bummer for us) but nonetheless he was the reason we ended up getting the storage. So thank you JJ Spielmann!! If you are in need of a storage until in the 90039 are make sure to visit him! read more

Thank you so much Ryan for helping us get started with opening a storage room. We had a lot of questions and all were answered and he gave us the prices for each storage, different sizes, different insurance coverage and made the process of opening a storage unit easy and quickly ! Thank you again for all the help. read more

In response to your response you can look into it internally and say whatever you need to say to save face for the unprofessional behavior and treatment I received at this place but what will be done after that? How would you fix the situation? What would you do to better communicate to your customers? So dont respond with BS read more

Love this storage facility. Drive ups are do much easier. Service here is fantastic. Location is fantastic as well. Would recommend this storage facility to all my friends. read more

Wow. Really not happy with the price increment!!! Might look for another storage unit instead.

Just rented a storage unit and Christopher and Monique are really friendly and the units and grounds are very well kept! Christopher explained the different options available and I always appreciate great customer service which sometimes is hard to find but Christopher and Monique made me feel really comfortable with my decision to rent a space here! Really enjoyed talking with Christopher and I'm happy I found this place! I highly recommend their services! read more

I've had a lot of storage facilities over the years. I must say this service is the BEST. I rarely give 5 stars but I can tell you from personal experience. This one here on Western/Artesia is: 1. Super Clean 2. Great customer service 3. download coupon from internet off their website to get like $10 off or whatever specials they have at the time. 4. The managers are young, very nice looking, clean, helpful, and outgoing. Positive Energy. Very positive Energy. Unlike some of the other storage facilities in LA where they can be old, nasty looking. grumpy people with bad attitudes. This is not the case here I would suggest that if you need EXTRA storage space you go here. They don't bother you. Everything is by Email. You can pay it online or go there to pay it. They also have EASY cancellation. two days notice is fine. No 30 days notice.NO over charges. Start up fees were easy.You have to pay for their insurance which is fine too. I think this place is one of the BEST. Very new, clean, good facilities. NO rats, No bugs, no trash, it smells nice and clean. I highly recommend. They don't threaten to put on your credit if you decide to cancell .. Seriously it is a GREAT service. I think they're going to put all the rest of these companies with SKANK attitudes, filthy spaces, out of business. LOL read more

The facility is nice, clean and secure. My wife and I had the pleasure of working with Chris, who is absolutely awesome. We are moving from Oregon and needed a Space for our stuff while we look for a place to live and Chris went above our expectations. He is very courteous, friendly, honest and funny. We had a dilemma where they were going to be doing paving on the same day we are planning to move our stuff in. Driving from Oregon in a Uhaul. Chris was able to move us to another unit where we would be able to unload our stuff without interrupting our move and without being in the way of there paving. We THANK YOU!! So very much Chris. Five star customer service. read more

Monique, is by far the most patient human ever! Her services were awesome and that's such a great thing to have at a company! Would definitely recommend, such clean space they keep. read more

This place is very well run and clean. I have been at other storage places before and there really is a difference. They keep an eye on things here. Always ask for online specials or paying in advance...can really lower the costs. read more

Just moved our stuff in recently and I'm not sure how happy I am. The door on our unit broke on the 1st day that we moved stuff in. There is a sign hanging outside that says First month FREE...but when I asked about it they said that it's based on availability and that it doesn't apply right now. I told her that I thought that was a little deceiving. Just hoping that we don't have to keep our stuff there for very long. It is more expensive than I thought it would be. read more

Had a recent move. Monique and Chris came through for me. They both are very nice, helpful and accommadating. Have been renting a space there for over 2 years. Clean units. read more

Was very happy with their customer service. I was treated with kindness and positive energy. Plus they were looking for deals for me. This storage is close to where I live and that is a plus. The complex is gated and they are security conscious. read more

I am so glad I decided on this facility. The other places I went to were on the second floor and down the hall ECT. This one was not only convenient but the lady Esther that helped us out was great she showed us a few and let us pick so kind to us I felt like she was family made me feel so much better about leaving my personal belongings I felt that it was safe. The four stars are for Esther and her excellent customer service. I never rate or review as a matter fact this is probably my 3rd time. Thank you Esther for you help. read more

Amazing customer service! Thank you to Esther Gort (assistant manager) for being so patient and informative with me. She really took the time to give me a detailed tour of the premises. There are actually working cameras covering the entire site and lots of clean, available storage units. I am so grateful for Esther showing me the newer 5x10 unit and comforting me in leaving my belongings there for storage. If you are moving from a one bedroom apartment, the 5x10 unit will definitely suffice, unless you have more than the usual belongings. It's so hard to find exceptional customer service nowadays, but Extra Storage really does an amazing job by hiring the most informed workers. Esther, you are simply the sweetest person! I admire that you go above and beyond in explaining the entire renting a storage unit process and your love for your job is apparent in your work ethic. I love how clean and safe all of the storage units are. Thank you Esther and Extra Space Units for making my move that much easier. The prices are all comparable to many other storage facilities. If you need another unit, the facility has four sister sites all within Gardena. read more

So I had never had to rent a storage space before and didn't really know what to do. Thanks to have Eric he answer all of my questions so helpfully. He recommended a moving kit that I got .So now my things are all pack with bubble wrap. Thank you Eric and thank you Extra space ! read more

I have not come across a neater storage facility than this location. It's clean, no trash, no graffiti...Inside the office was spotless, even the displays of the boxes were perfect. There were 2 gentlemen in the office talking to a customer and one of then excused himself and walked over to me and asked if I needed anything. This was quite impressive as often you are not greeted at all in places when employees are with other customers. I recommend this facility if you need a storage unit. Thanks Aaron for the tour! read more

Thank you Miles for the easiest experience in renting a storage unit at a great price and with purchasing moving supplies. I wish everyone who works in customer service/sales could be like you... professional, efficient, thorough, nice, and thoughtful about the needs of the customer. read more