I would like to recognize Renata from Ho-Ho-Kus location (now Glen Rock) for her outstanding performance! She is very polite and professional! We need more people like her around read more

Very clean facility, well maintained, well lit, and staff are very professional and helpful.

Clean and very accessable. Friendly staff. Have not seen any pests,they seem to stay on top of that. Plenty of room in a dry and clean facility. read more

Great price, convenient location, friendly and knowledgable staff. Great find. I highly recommend this place

I cannot say enough good things about the Extra Space Storage team in Ho-Ho-Kus. Kay, along with her team, have made all things, not only possible, but easy and reliably enduring. Thank you Kay and the HHK Extra Space Storage gang...for all you do! read more

This place is great! Very clean, safe and secure place to store your stuff. The staff is great! Scott was very friendly and helpful and he explained everything I needed to know to rent the right space. All charges are clear, straightforward and reasonable. You get exactly what's advertised, no hidden fees or gimmicks. Scott took the time to show me a few different spaces so I could get the right size and location. The place is spotless and easy access for loading and unloading from different exits. No need to use an elevator. If your looking for extra storage space Check this place out, you'll be glad you did! MG read more

excellent service and simplicity is the key.....very nice and courteous staff

Best storage space in the area! Facility is clean, secure, well-lit and carts are always available for use. The office staff is exceptional - very professional and helpful, and their monthly rates are very competitive. I will definitely use them again! Highly recommend! read more

The storage space is clean and well secured. The staff were friendly and accommodating !

I rented two of their largest loading dock accessible units for nearly a year during the complete reno of our new home. My only complaint is that only one of the units had lighting. The other unit we lighted with our car headlights. Not ideal, but you make due. Staff is great. We are now condensed down to a single 5x10' unit. read more

You can't really write a good review on rented space. The place is clean, the lockers vary in size, and there's nobody around when I go. I will say that the staff doesn't seem to care about what they do. There is one woman there that is pretty nice, but the rest of them definitely got into the wrong business. read more

Facility is extremely clean and afforable. The staff is courteous, patient and informative. Facility acess times are convenient.

Facility is very very clean. The staff was most courteous and very helpful. I would recommend this to anyone looking for a storage need

So far, so good. We went down to check out the facility and unit sizes in person. The agent was courteous and spent a good deal of time with us explaining the benefits of the facility and the company policies. What we really liked was that we didn't have to commit that minute---they were willing to give us a window to hold the reservation. We needed this because we weren't sure about how soon we would be selling our house. The day we finalized the arrangements and signed the contracts, we worked with another very pleasant representative who, again, patiently and thoroughly answered all our questions. We're moving in next week, so fingers crossed. read more

Great service, professional, and extremely helpful with the team members a here at extra space.

Egregious rental rate increases (every nine months) means I am moving out soon. They claimed they sent me a notice about the rental rate increases but I never got a thing in the mail in over three years! The charges just show up on my credit card at their whim. Management could not care less and offered no logical explanation or solution. They are gougers! read more

I had been satisfied with the attitude of customer service and with the people I contacted on site until John called me!! The way John handled my case had totally changed the image that I had had with Extra Space Storage!! Was he reflecting the truth how this company handles its customers!? I called customer service, expressed that I had a concern about their recording the date of birth in the document. I expressed that the company has all our personal information - our driving license numbers; bank account numbers shown on our checks or credit card; our addresses, and now with the date of birth, if it could be avoided, it would be better to minimize customers' personal information. The customer service gentleman seemed professional, was trying to understand my concern and suggested to have someone to call me. I reiterated that my intention was only to reflect this from a customers' point of view and did not necessarily require anyone to call, however, I finally accepted his suggestion. When John called, he went straight through and said they could not not to record customers' date of birth, if I could not accept it, they could not accept me to rent their unit but had to kick me out!! Without further understanding if this was my wish to stop the lease, he further asked me when I signed the lease and said he could arrange a refund!! What a customer service!! He apparently showed he wanted to kick out anyone who is not accommodating. I would say this guy is absolutely in the wrong position!! Isn't it not normal to have customers expressed their opinions? A professional way of talking and understanding could have turned it a good opportunity to create a better relationship which would lead to a better reputation! Unfortunately, John's ego attitude had not only showed his unprofessionalism, it showed poor service of this company!! John tried to show me that I was only a tiny bit of its business kingdom! If this is representing this company's managerial stand point, this "service" company is definitely heading to the wrong direction!! read more

The office staff was super helpful in reserving my storage unit. The hours of the office and storage facility itself are very convenient. So far, I have had a pleasant experience renting in this facility and would recommend it to anyone who needs space! read more