I had a not so great experience with Kilpatrick Moving & Storage. At first we were vetting them…read moreand a few others out and we liked that they were local, the gentlemen who quoted us was sincere, and Michelle the office/sales person assured us we were in good hands. So we decided to move forward with the move because we trusted them. The actual movers themselves were all very good, prompt, and very experienced. We felt like we hit the jackpot as Michelle assured us anything we needed she would take care of us which they did in the beginning to earn our business. When she quoted us hourly rates she said that whatever isn't used we did not have to pay for. Therefore my wife and I worked very hard to get rid of any excess in our old house so that it will help reduce the workload and expense of moving. We moved out of our old home, storage our goods for two months, and moved to our new home with Kipatrick Moving, & Storage. It wasn't until the final move that all of a sudden Michelle said they required a certified check when previously deposit and initial move I had always written them with a regular check. I didn't think anything of it however Michelle said that we must get them a certified check in order for her team to start moving things into final destination. I was annoyed by this already however went to the bank and did as she said. When I came back the movers started moving and did so from 9am and worked until 4pm being a total of 7 Hours which we paid for 8. They charged me for a full 8 hours therefore I reached back out to Michelle via email to ask her about the one hour reimbursement and 5 emails later no reply back her since the job is done and they took my certified check. I even called her out saying she was dodging the question of reimbursement for the one hour. To me it wasn't the one hour reimbursement money it was the honor system that they promised security and fairness and they did not honor what they said. As a business owner you must always try to figure out a way to take care of your customers, and I do not feel dodging your customers was the right way to deal with the situation. I wish I could give higher stars for the actual movers but the final straw for me was the non response back from Michelle and not even a courtesy to say they have no intentions of reimbursement of the final hour.

Excellent company! Great experience! I would highly recommend them. They were all professional,…read morepolite & honest. The guys packed the few items that I didn't finish packing. All my items were safely moved to its new location. There were no items broken & all items were accounted for. Thank you for having such a great crew!

Jimmy Smith, owner of Al Smith Moving, was recommended by a cousin and so I felt good about using…read morehis moving company for my move from New Jersey to Florida. WHAT A MISTAKE!!! When my furniture arrived, many pieces were missing. In addition, I received some very expensive tools that did not belong to me. When I contacted Jimmy, and gave him a list of all that was missing, he responded "no problem, I'll send it down in the next shipment in about two weeks". I have never received my missing furniture and it has been four months now. Many attempts to contact him at the office, on his cell and by email have been futile. He does not respond. Now I have to go through the hassle of legal action.

I've used Al Smith moving for both residential and business moves. I've never met a nicer, more…read morecourteous group of guys who are dedicated to getting the job done and keeping the customer satisfied. I'm so glad I found them on yelp so I can give them a shout out. Highly recommend.

Bok moving did an interstate move from Virginia to New Jersey for our 2-3 bedroom townhouse. They…read morewere fast, careful and respectful of our home furniture and boxes. I appreciate their kind active communication. Their pricing was great. I was recommended by others to use them and happy I did.

Cancelled on me with very little time to go…read more "We can not do your Moving Because we don't have the other customer in Chicago area" "The Summer different situation the other year It's very slow I am sorry for that"

Moved from Cliffside Park, NJ to Paramus, NJ. These guys showed up on time and did a great job…read morewith the move. They took apart, wrapped, moved, and assembled all my furniture beautifully. I actually didn't expect that level of care for my furniture. It ended up raining as we arrived to move in. The team put blankets down to wipe their feet prior to coming into the home as to make sure the house didn't get too messy. I appreciated that little extra, this is making the clean up a lot easier. I would definitely recommend their services and would likely use them again in the future although I hope I don't have to move again for a very long time.

We used HMS for a local move recently. We have moved often and since it was local, we only needed…read morelarger pieces to go. They were fabulous. They arrived on time and were in good spirits. They managed to carry some very heavy pieces without damage. They placed them where we wanted. They wrapped everything up and marked drawers etc for how they fit into pieces. Made putting things back much easier. They finished on time. Would use again.

Outstanding moving company that I would highly highly recommend. They came to my site all hard…read moreworking organized meticulously clean efficient took care of my most precious and least precious items in the same way and did an incredibly great job. Provided a very fair price with no upsell and they were professional and friendly and I would use them over and over.

Took deposit, didn't turn up, then invented fees after agreeing to refund…read more I booked Sprinter Moving Service LLC for an international move from New Jersey to the UK. We had a written schedule that they would arrive on Dec 19 to load my household items into a shipping container. I paid a $879.50 deposit. On the morning of the move, Joe Arias called and said the container was not available and he didn't know when it would be available. With an imminent house sale and flight, that left my family scrambling to hire a replacement mover at the last minute. After they failed to perform, Joe agreed by phone/text to return the deposit, replying: "please give me a few days..." After I followed up, the story changed: he started claiming a $379 "box delivery" charge and a "72 hour cancellation fee" on the day-of--despite having never turned up himself. He refused to sign a contract and never providing me any signed terms covering those charges. Bottom line: they didn't show up with the container, couldn't give a new date, promised a refund, then never gave it back. Would not trust.

Bought a non-refundable sofa from RH Outlet after confirming measurements of my narrow entrance…read morewith the delivery co. The sofa did not fit; while trying to deliver it, my front door was dented leaving a hole, the stair railing was broken and the delivery truck hit a car before driving off. The delivery company promised for a month to fix the damages and ultimately stopped returning calls. The RH Outlet in Rockville, MD was rude and uninterested in hearing about my experience. Very disappointing and costly situation.

I purchased a sofa from RH, these guys wrapped it nicely and delivered it without a problem. They…read morewere on time, clean and neat.. Very professional. I'm happy very happy that I used them.

Absolutely amazing experience, these guys gave me a quick reasonable quote for my move in NYC…read more Which of course is always a hassle. Not only the best price in town but I truly feel like I met some good buddies. Pat & Joe are truly cut from a different cloth in there business and pioneering a friendly and accommodating approach to the moving industry. They even bought me a six pack as a house warming gift!!!!!

True meaning to good buddies. Moved from a studio to a one bedroom in Williamsburg. Had a lot of…read moresmall annoying stuff to pack up. Good Buddies showed up on time and made the stressful process of moving a lot of fun. Big or small move you gotta use these guys Thanks Good Buddies!

Stay away from Marty and this company. If you want the job done right with accountability,…read moretransparency and communication, go with different company. Our job was simple: move out our furniture into our home garage, basement and bathrooms for us to do the flooring of our home. Marty jumped on the assessment, came quickly and estimated the cost of 3 hrs. After that, he was out of reach. I left him multiple messages about the contract for example to clarify some things and he never called me back. His appointment manager did everything possible to reach him and then she would give me a call back with information. It was just a weird red flag about this company. We didn't pay anything yet but I can't even confirm how it works. He doesn't call at all. Why? No idea. So it happened and we had some damage accidentally during the move out. Minor but kept us vigilant and uneasy about dealing with Marty. Again, I left multiple messages to get clarity on how damages are handled and nothing. The assistant refused to engage in the subject telling me that she doesn't handle contract details. Ok..... they just replaced the rolling leg on the cabinet drawers they broke to appease and it didn't even fit... Fast forward to move (back) in. Massive water damage due to Marty's guys storing things improperly in the tub and not making sure the faucet is securely off. It turned out, it was dripping for a whole week and everything in the tub was soaking wet (name brand purses in luggages, clothing, towels, comforters, pillows...) and moldy. The guys admitted they shouldn't have used the tub at all for storage. It was a bad idea. In all of this, I asked Marty to call me back and I sent him pictures of all the new found damage as we unboxed everything fully (3 days after the move in) and he wouldn't call back. Brushes the whole thing off as if it is not their fault. They reimbursed only a fraction of the cost and ignore every request to contact us. It's very frustrating. Massive losses that can easily add up to more $1500 not to mention the headache of dealing with all the wet contents of the luggage and pillows with moldy smell. I can't unrecommend Marty enough. Please stay away and get a better communicating guy who cares about his client and communicates better.

I wish I could review them for their services but I didn't receive any. I contacted them because…read moretwo family members recommended them for recent services. They set up an appointment to first review the content that needed moving, but then Fritz never showed up. I called and left a message and Fritz called me back hours later with excuses but essentially took the blame. We rescheduled for today, but Fritz never showed up or even called. We left another message and they haven't called us back. Fool me once, shame on you. Fool me twice, shame on me. I will never use them, and never recommend them to anyone. Zero stars for zero effort and zero customer service (if I could).