I had a great experience so far...no complaints..suuuuuper clean, and verrrry nice staff....I don't usually write reviews, but sometimes people like to write bad ones...I don't know...I'll see as time passes...but no complaints...and the area is not in a bad area, things happen...but I'm pretty certain bad things here are not the norm... .if any adverse situation arises I will write, but until then, I recommend .... read more

Karissa was so friendly and helpful when we reserved a unit at Extra Space Storage. She explained the process and property efficiently and the business looks well maintained and safe. read more

Overall great and friendly staff! Easy to access for communication and was patient and willing to figure out all details, weren't pushy at all! Clean space and not a busy location. Available to answer all questions and offered competitive pricing. Highly recommend! read more

My experience with Easy Storage was absolutely awesome! The process was easy cost effective and efficient. Everything was done using COVID restrictions. When I arrived my unit was ready to go and all went smooth. read more

I recently had to clean out my childhood home and find a place to store some of the property. I checked around and found Extra Space Storage in Los Alamitos had good reviews. I was met by Kimberly who was extremely helpful and kind. I ended up renting a unit and she made the process very easy. The property is well secured, very clean, and a night manager lives on the property. read more

Excellent customer service! Had the pleasure of working with Kimberly. She is very thorough, she goes over everything and makes sure you don't have any questions or concerns. The facility is very clean. One of the cleanest facilities I have ever seen. read more

This is a great place to store all the things you love and adore - but don't need in your home. Robert and Norm are always kind, respectful, very helpful and I always find myself enjoying some good conversation and some great jokes with them. The grounds are extremely clean and well taken care of as well as secure. Thanks Robert and Norm for all your hard work to make storing all my crap as easy as pie! read more

Horrible place to store your extra stuff. One month we had to call in our payment and we came to find out that our unit had been broken into, two months ago. (we usually did automatic payment, but we got a new debit card, after my partner lost his). No phone call, No email, No contact from them telling us that this had occurred. We only find out after we called to make a payment. When we decided to move our stuff out, my partner went to get our payment pro-rated for the month, it was on a Saturday, when asked the date we were planning to move out my partner said, "Saturday," he was thinking that it was Friday. So they charged us for another week. After confronting about our error, they would not reimburse the difference. There excuse, "It had already gone to corporate." Bull! I would never store anything there again or do business with them. I told them that I would post a bad review on Yelp and their reply, "SO!" Bad company, bad company! read more

After 14 months of having rented our space, they've raised our rent 4 different times. They never mentioned that this rate increase would happen so quickly during our rental process. They said because of the "high-demand" of our space they have to raise the rent??!! We told them at the beginning that we would be long term customers...I guess money seems to be more valuable to them than having long term loyal customers. GO SOMEWHERE ELSE!! read more

Robert and Norm are always there to help in whatever you may need, the fact that this facility has a lot of units at reasonable prices or that if I need to get into my unit later in the evening like at 9 I can! Oh they have elevators too. So much easier than trying to pull a heavy Load up a flight of stairs, lol! And if you can get a friend or family member to rent a unit, there is a $50 kick back for each of you, brilliant read more

The main office was so nice and they gave me a lock for free...how much better customer service can you get? The process was smooth signing up for a storage space. The owner and I joked about schools in the area and before we knew it it was time to go. The storage area, while small, was free for the first month and the duration I needed. The premises were clean and quiet; I checked my storage twice within that month and everything was okay. When I moved my stuff out I called a few days later (I had cleaned my things out at night) and had no problems checking out - I will recommend this place in a heartbeat! read more

I rented a storage space last week from Norm. Very impressed with this place. We showed up on Sunday only to find the power out and no access. We were moving from N. CA and it was truly the move from hell. Norm met us at the unit and helped accomodate us in every way possible. Freezing cold and wind blowing like crazy and who is there but Norm with the family dog. Amazing how calming that beautiful bull dog was for all of us. This place is great. I look forward to a great relationship. Norm, you the man! read more

I needed to find a storage facility to move the contents of my house while the new one is being built. Norm, the manager at this facility, helped me with the process of getting all set up. The day I moved out of my house I realized that I was going to need a larger unit. A quick phone call to Norm, and we were able to secure a larger space. Norm takes pride in what he does, and it shows in all aspects of his business. The contents of my house is safe and secure, and I'm grateful for his help. read more

Shocker! they charged me for a month when I moved out. How did I hear about said non-payment, well I received their call from a collections company about owing money to Extra Space. Did Extra Space contact me for this payment, no. Did I ever have a late payment, no. So thank you Extra Storage for allowing this to go on my credit report, for "accidently" forgeting to stop my account and for the hastle of dealing with the collections company and your company after I had already paid. I don't understand why it is so hard to just do your job! read more

OMG they raised my rent again! They continue to raise the rent 2-3 times a year, yet there seems to be no appreciable reason. It's storage. There is not much maintenance on their part, they have even taken away the restrooms and trash! They are taking advantage of people desperate to hold onto meaningful items. If it wasn't for the memories, it would be cheaper to throw it all away and buy new items yearly as needed. read more

The operation hours are the best feature offered in my opinion. Living in Southern Calif. and dealing with the traffic and other challenges makes it a breath of fresh air when I can go in to my storage unit early in the morning or pretty late in the night 7 days a week. Quite a number of the other storage places out there have very limited operation hours which makes life an extra stress factor when trying to get things out or store my belongings. read more

This place is clean and well lit. They maintain the building well. I have never used a storage unit before and was afraid what to expect. Overall a great place. read more

Very clean facilities here. Great customer service and very easy to get a storage space started. Both Brian and Christina were very friendly and helpful. Prices were competitive. I would recommend. read more

Great place to store your stuff. Always friendly with a smile on their face when I come in. Very clean. Very happy with how smooth everything runs here. read more

I currently have a unit here. The service is great. Nice guys managing the front. The equipment like the lift and cart are a great plus. They seem to always keep the place clean. read more

I was only here for a short time, but everything went totally smooth. Sam was great, and helped me get in quickly. The units were nice and very clean and it was a great deal. Easy to get in and out as well. read more

The best experience I have ever had obtaining extra storage space. The facility is very clean and well maintained. I would highly recommend this facility and the great people like Norman who work there. read more

I rented a storage unit today from Robert and was very happy with the customer service and facility. The level of professionalism and efficiency was quite impressive. I would highly recommend this location. read more

The online and on-site staff provided very quick service. Easy to rent the unit I needed. Very clean units.

Becareful here! I stored here and got my unit broken into all my valuables gone in a heart beat! Norm said the unit was so secure since the unit was made out metal but why is all my stuff gone! No answers at all. Cameras are useless will never store here again. Makes me so mad that I've paid my rent month after month with 2 rent increases and I still paid and kept my stuff there and it ends up missing read more

My brother and I rented a space for our belongings and one car. The first plus was the staff. They were very friendly and took their time answering our questions as well as providing us with information that we didn't think to ask about. The next plus was the storage building. While our unit was on the second floor, the hardest part was walking up the stairs. We carried absolutely nothing up the stairs because there are freight elevators and carts to put your boxes or belongings onto. So while we had to walk up the stairs, we did it empty handed thus there wasn't any heavy lifting of the items up the stairs. We would recommend this facility and the gentlemen who operate the establishment to everyone we know. read more

Robert Trcopan, the Assistant Store Manager is a true professional! I had a last minute storage issue that stressed me out and he worked with me to find the perfect storage size along with quickly resolving my issues. He was kind and courteous and by far one of the nicest people I have met. The facility was very clean, safe, and easily accessible. I felt secure leaving my belongings there. Highly recommend this business and ask for Robert, you can't go wrong. Thanks Robert and Extra Space Storage! read more

I got a storage unit for a price of roughly $185 a month, and within about 14 months my monthly price for the same unit had been increased to about $310 a month... They raised the monthly rate by about $35 a month every 3 months, I asked why they would do that because it leaves customers no choice but to move out, and "he" stated they do it to help us, because we shouldn't be keeping stuff in storage.... I told him my stuff is in storage because my house burned down and he isn't helping me by raising the rates.... They are very confusing when it came down to the end as far as putting in the 10 day notice and timing with the billing cycle period.... for the last month I was paid up until the 5th of the month and then went to remove final stuff from unit on the 3rd and they had my account access denied because of a software communication problem between the local branch and the head customer service center, I had to sit on phone for 30 minutes just waiting for access.... Talked with neighbors who use different storage chain and they only give small inflation increase on their storage unit every 12 months...... Don't use this place..... read more

I can't say enough about Norm, he was absolutely great to work with, very helpful, and loved to throw a joke into the conversation! The location was clean, and he was always available when I needed him for anything. I give it 5 stars or two thumbs up!!! Give him a raise for sure! read more

This is my first time using a storage unit but Norm was great and made it really easy for me to get set up. He stopped over to check in when I was unloading stuff into the unit. It was very clean. So far it was a good experience. read more

I ordered our storage units online. When we showed up to sign the paperwork, we received very friendly service. We were shown the units to make sure they would accommodate our needs. We were given detailed information about the facility, to ensure the hours and rules fit our needs. Robert and Norman are very friendly, and happy to help out with whatever your needs are. I definitely recommend Extra Space Storage! read more

I have been renting space for many years.Staff always friendly and helpful, the place is clean well maintained.

Robert and Norm were so professional and helpful! A few weeks ago, I left my name on a waiting list - and fully expected NOT be called. Was I wrong!! Robert called as soon as he had the spot I wanted - and was so friendly and efficient also. I am 100% happy with the service and facility. Thank you for a wonderful experience. Would give them an "11" out of "10"! read more

I reserved a unit online. Robert called me and was very nice on the phone and said that I needed to come down and see the unit before the move-in date. I arrived at the facility at 5:45 (I work until 5:00). I was told that they were closing at 6:00 and that there was not enough time to see the unit. I said we have 15 minutes before you close. The man refused and said I would have to come back. I said that was earliest I could get there before my move-in date Saturday, and his response was "I don't know what to tell you, the company doesn't give any overtime". I asked if I had to see the unit to rent it, and he said yes. I asked if I could come early before my movers and look at it and finalize everything, and he still refused. I said I guess I have no choice then to find a different storage place, and he said have a good evening. The most bizarre thing every...why would you turn away business? from what I am reading, maybe that is why they raise the rent as often as they do, because of all the business that is turned away, because the guy at the front desk doesn't want to be inconvenienced. read more