In November 2013 I entered into a monthly contract for storage with Extra Space Storage, formerly Huckleberry fin storage. The Extra Space Storage hired a woman and young man to run the new operation for the month when I moved in. The two employees were accommodating and helpful. In December 2013 I cleared out my storage unit and went into the office to advise them I would be leaving and vacating the unit. The Managere DAVID MENA, was behind the counter and told me he was leaving soon at 6 pm so I had better hurry. I quickly placed items from my space. I asked DAVID MENA to help me lift a box to the roof of my car and if he could help me with the tie-downs.I couldn't reach them correctly or secure them. His response, "Oh this is not part of my job, I don't normally do this." He quickly walked away and refused to help me tie - down my items. It's already dark, 6 pm, it started raining to make things more miserable. After attempting to tie-down my boxes for my 1 1/2 hour drive north on I-15, I leave the location. Getting onto the highway 15 north experience; someone pulled out in front of me causing me to stop quickly while TRYING TO GET ON THE FREEWAY AT RUSH HOUR. The boxes flew forward off my vehicle and exploded when they hit the pavement. Now it was a down pour from the rain. My large box of beautiful shoes exploded on the freeway and shoes were everywhere. I managed to cause a traffic jam, gather my things and get them temporarily situationed on the roof, tied down again and slowly drove the freeway to the next exit. I drove into a gas station and paid a homeless guy $10 to help me tie-down my boxes securely. Thank you Extra Space Storage manager- idiot for putting my life in jeopardy on a busy freeway at rush hour in the rain. Just the other day I get a letter from this storage place telling me they put a lien on my space and I was getting fined. Called the storage unit and left a message to call back and talk with me about this. I clearly told them I was leaving and was advised my account would be updated. NO RETURN PHONE CALL. I called again several days later and DAVID MENA, MANAGER answered and asked me what I wanted, told me my name is out of the system and I owe nothing. According to the letter a lien was being placed against me. Sorry lazy Davide, I wanted something in writing telling me my account closed and cleared. This man was very overweight ad showed he does not care enough about his life to be less than the 400-500 lbs he weights. The manager? He's a joke, Rude, condescending, unprofessional to name a few. Never will I use an Extra Space Storage Unit in the future. This manager is a complete moron. Shame on you Extra Space Storage for hiring this clown that is only there for a paycheck at the expense of damaging your branding you worked so hard to engage in. Shame on you for not following up on the new guy.I hope you get fired there David Mena you are a joke as a representative of Extra Space Storage. This says very little about this place. Please go someplace else for your storage needs. Signed T. Aguilar 2/24/2014 read more

Rented a space at this location just one month ago.. Shy of one day i return to put more stuff in storage... was in the hospital for a bit, otherwise would have moved more stuff in... Thank Goodness. Not even one month later, my storage unit was ripped off. Everything was taken even the lock! so if you don't really care about your things, rent a space here! Right now i am furious and just down-right disappointed! And, they do not have camera's on the inside storage units! So that tells you how important your stuff is to them! MY ADVICE: DO NOT RENT HERE! or know that possibility is the same for you! And, i have more to say. But, first police report and file my insurance claim... I do not feel the least bit comfortable with the attitude of management over my stuff being stolen.... very very upset! read more

Looking forward to moving out! Raise the rent too often and just got a notice that the trailer rent if going up again too.

Very friendly, easy transaction to make, free truck usage ....

I rented a storage unit at Extra Space Storage a few weeks ago. My experience with their staff and the facility was great. David was very helpful in showing me around, offering me a storage unit that was ground level that I could pull the truck up to and just unload right into my unit. I got my first month free and am paying a competitive rate for a huge unit. They even offered me use of their truck for short hauls and all I had to do was buy the fuel. I would definitely use them again and will refer my friends there. :) read more

David the Manager was very helpful and this storage unit is in a great location. Being able to have a code to get in, and the hours are great so we can access our unit any time. It's much nicer to be on our own time as opposed to only office hours time. Thnx read more

Seriously??? This place is ridiculous! We moved our stuff in September 2016. We are ALREADY ready to vacate. We are OUTTA there in December. For most of October we didn't have access to the property because they decided to resurface the entire storage facility. While I understand maintenance needs to occur, it should not block paying tenants access to stored property. We got no replies until a complaint was lodged with their corporate office. We were given a "free month" for November ... NOTE: They do not cover the insurance, and they don't bother to tell you that until they've deactivated your code. They pretend to fix it so you can access your stuff, but they really don't. Needless to say .... this place still cost me money this month. Regrettably, I didn't do as I intended which was to vacate at the beginning of November. Rest assured, I am filing a complaint with Better Business Bureau as well. The place is still a shambles and management is NOT helpful. DON'T RENT FROM HERE .... THERE ARE BETTER PLACES FOR SURE!! read more

They helped us out big time, I almost went to America storage who had smaller spaces and higher prices. They had us laughing the whole time, Thanks read more

Kudos to manager David Mena. Pleasant, helpful, gave me a great price and fast service. The experience was simple and easy. Property is level and very secure!! I am recommending this site to my friends! read more

I am only giving them one star because my stuff was still there after a six month deployment. I had to take four starts away because the lady at the front desk is one of the most unpleasant people I have ever had to deal with. Use them and you will see. I would just say go across the street to The other place if you need to store stuff. read more

Ericka and Carrie were very helpful in the office and answered all my questions . Ericka walked me thru the site, showed me how to use the gate code, helped with the site location and was very knowledgeable. A special thanks to her read more

I needed to rent an RV parking space. I was pleasantly surprised with the price for the spot. The staff was very friendly and efficient, gave me a quick tour to inspect the space, and the paperwork was completed with no pressure to but extras. The only downside with this particular location is the entry/egress from the location is on a very steep grade, a challenge for long trailers of very long RV's. read more

Went in today to rent a storage space and Carrie H. Was the lady who helped me!! Super friendly and super fast!!! She is such a professional and was Awesome!!! I would DEFINATELY recommend this place, moving is never a good time but with wonderful and friendly people like Carrie.. It makes the experience A LOT BETTER!!! Thank you!! read more

When I came to this place some 18 months ago, I was assured that my rent would increase no more than just a few dollars every six or so months. Since that time, it has gone up more than $60! Highway robbery. I have a 45 foot unit and am now considering the huge hassle of moving to another facility. There is no excuse -- it cannot be maintenance costs, especially considering the horrible condition of the paved areas linking the units. read more

I was originally headed for the storage place down the street and came across Extra first, I thought "why not?!" It would be easier to access. So glad I did! Nice property, all level and David the manager lives on the property. David was so nice and took the time to answer all my questions. They have everything you need right there in the office if you have forgotten anything and they don't over charge. Unit prices are reasonable. I'm very glad I took the time to check it out. read more