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    Extra Space Storage

    4.5 (10 reviews)
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    Updated 1 week ago

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    3 years ago

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    Emily S.

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    2 years ago

    Dee best friend was amazing. Ask for her. Solid customer service and satisfaction. Will work with you on pricing and spacing

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    Emily S.

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    4 years ago

    Dee was really helpful and friendly. Highly recommended for extra storage space. Great online web rates as well.

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    Emily S.

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    4 years ago

    Extra space was clean and Dee was helpful on point what I needed it but not the size of unit I needed it,

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    Emily S.

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    3 years ago

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    Emily S.

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    3 years ago

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    3 years ago

    Holly was great! Really cares about you as a customer from a to z. Her and Dee are the best in the business.

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    Emily S.

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    5 years ago

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    Emily S.

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    3 years ago

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    5 years ago

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    Review Highlights - Extra Space Storage

    Excellent customer service from Kristin and Holly, they were very helpful and understanding of our storage needs.

    Mentioned in 3 reviews

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    U-Haul Moving & Storage of Ocoee

    U-Haul Moving & Storage of Ocoee

    2.4
    (25 reviews)

    Went here to get a hitch installed on my Highlander. The installation price for the hitch and the…read morewiring was $100 and well worth it to us. Should've done it years ago. My appointment time was at 3 but the line was very long with 1 or 2 people at the register. I went on a Saturday and it seemed understaffed. It was confusing on which way to line up so 2 lines had started. Thankfully, my name was called out while I was in one of the lines so I skipped ahead. Ricky assisted me from start to finish and was very pleasant to work with. He said it would take 2 hours and it did. When I returned just under 2 hours, I was offered a seat by the lady that was working which was very nice of her. I could tell she was efficient at her job and was very professional with everyone. My only wish is that they had an actual seating area inside or out for those that are waiting for installation services.

    Absolutely horrific experience with Uhaul of Ocoee. I called to reserve a hitch install. I told…read morethem on the phone I was upgrading my 1.25in hitch with a 2in hitch. I asked them how long they estimated it would take and they said 1.5 hours so I told them I would wait with the car... I arrived at Uhaul of Ocoee and when checking in I told them again I was waiting with the car and I was told, "We don't have a waiting area or room but there is a dunkin' about a mile up the road. (Gee thanks.) I then asked again about how long and I was told there was three hitches ahead of me and it would be 6-7 hours but they would call me when it was done!! Why make a reservation if you just let anyone sign up for the same times?? I ended up having to pay for an Uber home (45 dollars) After 5 hours I called and was told it would be another 1-2 hours. I arrived back after two hours and I was told it would be another 90 minutes! I left again and came back in 90 minutes and was told it would be another 40 minutes! This was getting absolutely ridiculous! Finally I came back after wasting my entire day and the car was down but the hitch guy said it wouldn't start. They had left my lights on and the battery was completely drained!! The guy handed me the keys and he and the office lady just walked away! I called someone who came and jump started the car for me and I drove off. Also, the hitch guy didn't put the old hitch in my trunk (250 dollar hitch) so Uhaul stole my old hitch from me as well! When I looked at my reservation on the app they even changed my reservation from "Wait with vehicle" to "Dropping off" so they know they screwed that one up or they wouldn't have changed it. In all it took 8.5 hours to have a simple hitch installed. Not once did anyone at Uhaul even have a hint of remorse, empathy, apology, or care. Heartless, inconsiderate, and unprofessional. Never again

    Extra Space Storage - selfstorage - Updated July 2026

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