My rate was increased without any notice. I e been there 4 months, totally unacceptable I'm on auto pay so I didn't catch it. I'll be looking elsewhere read more

I've never experienced such unprofessional, retaliatory, and outright harassing behavior as I have at the Extra Space Storage in Roseville. For weeks, I've been singled out, talked down to, and treated with zero respect. Any time I raised concerns about the manager's conduct and the unfair treatment I was receiving, things only got worse. Instead of addressing the harassment, management retaliated against me. The district manager even contacted someone who isn't on my lease and told us we had only a couple of days to get out--no written notice, no conversation with me, nothing. Completely unprofessional and absolutely unacceptable. The constant hostility, intimidation, and targeting at this location have made an already stressful situation even harder. No customer should be treated this way. I have everything documented, and I'm fully prepared to take this further if needed. If you value your peace, dignity, and fair treatment, avoid this location at all costs. This place has shown me nothing but disrespect and retaliation. Needless to say if I could give negative Stars I absolutely would!!!! read more

Be very careful with pricing. My subscription price was suddenly doubled without any prior notice, despite the contract clearly stating that a 30-day notice is required before any price increase. Customer service was unable to find a solution. I later found that similar pricing practices have already led to class action lawsuits in the past. This feels misleading and untrustworthy. Given the many recent similar reviews, this pattern raises serious concerns and, at a minimum, warrants filing a complaint with the FTC. I would not recommend this company based on my experience. read more

Renters beware of renting any units in the front section facing Washington Blvd. of this facility. The open space dry grass area is a haven for insects that can destroy your belongings. I had a business with multiple units here and had to move out due to infestation of insects that destroyed thousands of dollars' worth of my inventory. The corporation did NOTHING to mitigate this problem even after multiple requests. They have a basic spraying service but not for these particular insects and not for the dead grass area as this belongs to the city and "not their problem" I couldn't even get a "sorry" from Corporate after video/picture proof of these bugs destroying my property. The local people there have their hands tied and cannot really do anything. And being there since 2020, they randomly increase rates for no reason other than greed. So disappointed in ESS. My new facility is "new" privately owned, state of the art, price guaranteed for a year, even after the 2nd year and I am getting more space and paying less money by hundreds. I guess I was able to turn a horrible situation into a better one. ESS corporation is not there for you... read more

The district manager at this location is straight trash. he promised me a rate of $79 per month and then raised it to $133 per month with no notification that it was being raised. I continued paying it for about six months and then requested to please go back to my original payment that I agreed to of $79. He denied my request because he said I've been paying for six months so I can keep paying this rate this place is trash do not store your stuff at this location. I repeat, do not store your stuff at this location. They will increase your prices without even notifying you about it. This place is a straight scam and I will tell anybody who will listen to me about it . read more

STAY AWAY!! this place is the worst. first there's some jerkwad that drives around in his little cart and harasses you if you're there for more than hour, even if you're trying to get things organized or looking for something. then there's the REALLY BAD part, the rent went up 78% in 8 months. i call this theft. like i said, STAY AWAY!! read more

I was looking around to find a safe place to keep some books. Extra Space had a great price and the Office Person was very nice and helpful. I so appreciated his friendliness. read more

This is the best review EVER!!! I never thought it would be so simple to do this, but I was truly amazed. I stored my vehicle with your facility in Roseville ca. The manager MICHAEL was absolutely exceptional!!! friendly, helpful and just a top-class guy. Makes such a difference when you have top notch people running the facility. 5 Star experience and would highly recommend!!" read more

Great customer service. Friendly and helpful. Found just the right size storage unit. read more

Michael, the manager at Extra Space Storage, went out of his way to meet our needs to store our truck & camper. This facility is immaculate with robust security, modern lighting and all the amenities that put your mind at ease that your property is being safeguarded. Michael's customer service skills and company knowledge are outstanding. And, he made the rental process very quick and easy for us to become new customers. read more

I called Michael at this facility to cancel my storage unit on the 26th of the month. I was asked when I wanted to move out. I said by the first of the upcoming month. I was told I needed to provide a credit card so I could be charged a prorated month. I was confused by this as I thought I paid my month from the 1st thru last day of month. So I enquired why if I was on auto pay would I owe anything? When Micheal explained that he needed the card number because he doesn't have access to the auto pay information, I tried to explain what I wasn't understanding... But Micheal wouldn't let me finish a sentence, he talked over me/cut me off several times. I figured out that I must be paying from a different schedule than I thought. I gave him my cc information. Told him he was rude and that because of the way he had handled this call I would not ever return to his facility. He said that was fine because I already made it clear that I didn't like him - I informed him that the only thing I was trying to get across is that he was rude and didn't listen. This man has no customer service skills. Never once attempted, even early in the conversation, to say "I'm sorry I didn't hear you, or I'm sorry I must have miss understood you, or I'm sorry that you are dissatisfied". read more

Well shoot i moved here because Foothil Vineyard doubled my rent. So I moved all my stuff in here about 4 months. What ya know it they also just double my rent. I understand times are changing but doubling the rent seems a bit much. Too bad. read more

While this storage facility is nice, i had my storage for 3 months and they tried to increase the rent $80.00 a month. Totally ridiculous. I am looking for a new place that does not do that. read more

This is my first time using Extra space storage. I just want to thank Jared for helping throughout the process and he's very helpful, honest and patient responding to all my questions. Very knowledgeable and friendly. read more

this storage facility has bad or no security at all. our storage unit was broken into. lock cut off. we have not heard from the manager at all. plus he lives on site and this has happened more then once!!!!! we were not notified nor the police last break in. read more

This place far outshines the rest in Roseville when it come to cleanliness and professionalism. Easy access until 10 pm, and on site resident. I know they all have on site residents, but this one actually gives a rip. Glad I found this place, I would definitely refer my friends here. Kevin D. Roseville read more

Great customer service and follow-up. Was able to get space quickly. Clear instructions on ingress and egress.

Good storage facility with reasonable pricing. Staff seems organized and professional. Pleased with the place.

Eric was very helpful and made the whole process very simple. Was able to set up over the phone and had my unit and lock ready for me.

I'm only giving this place 2 stars because I do think they have a pretty secure facility. We had our trailer here for approximately 18 months. Over that period, we had our rent increase 3 times, nearly $20 per month. Certainly a "thanks for your loyalty" message to send to your customers. We recently sold our trailer and since we are a few days into the month, attempted to get a partial refund for the month since we no longer will need the space. The wife was met with rude, don't care about your business, attitude. I understand what the contract says, but this is a bogus condition on long term renters. It is what it is, but I won't be storing here again and hopefully this review will discourage others. I think there are other companies in Roseville who value our business more than this place and have a better business plan that can maintain a rate for at least a year before raising them. read more

They have a bunch of banners out front that say '1st Month Free Rent'. Yeah those units don't exist. Not just they weren't the size I want, they have zero of them. But they have 12 banners so that is nice. Woman inside was polite but they need to take the banners down. read more

It's a storage unit, so there isn't much to it. It's definitely clean and priced similarly to others in the area. They don't offer a moving truck but we didn't really need it. The folks at the call center were very nice to talk to but the facility manager isn't the most pleasant person to talk to. Very short and not especially nice. Must have caught him on an off day I guess. read more

Very friendly staff and the units are extremely clean! Laura and Michael are very professional and helpful!

Well, know this. After a few months EXPECT at least a $25 monthly increase. This is a month to month deal so they can technically price the unit each month however they want to. Just talked to them and they told me that exactly. So if you want the insecurity of not knowing what your payment will be month to month. Extra Space is the place. I am very detailed when I rent stuff like this and they were able to get that one over on me. Now my "good deal" on a unit is no longer a good deal. Next time I'll do a real contract. read more

I rented here for almost a year. If I wasn't relocating I would have continued to keep my storage unit. This is the most friendly staff. They are very understanding & helpful. The grounds are very clean & well maintained. I would highly recommend anyone in the Roseville area looking for storage needs to check them out. read more

so far we are very happy with them. We have only been a client since the end of december. But they are professional, clean, and secure. No complaints. And their pricing is much cheaper then the one right next door. read more

Michael and Laura are super easy to deal with ! They're friendly and helpful and initial sign up was a breeze. They storage unit we rented was clean and good-sized. Prices are good and we couldn't be more pleased !!! read more

Laura was amazing!! They helped me right away and did not kick me out when they were minutes away from closing, very friendly and professional! Thank you so much read more

AVOID!!!!!!! I brought my stuff here because they advertise good rates online. However, they have raised my rates 3 times in less than 1.5 years, a 30% increase in monthly fees. I was supposed to pay $59/month. However, they add a $9/month insurance fee to all accounts, regardless if you have your own homeowner's or renter's insurance (which covers your belongings ANYWHERE in the world). Now they want $87/month. I'm looking for a new location. Oh yeah, they still advertise my 5 x 15 space for $59/month but they're asking me for $87!!!! read more